Taking delivery of a new Tesla is an incredibly exciting moment, and it's completely understandable that unforeseen circumstances might arise, requiring a change to your scheduled delivery date. While Tesla aims for efficient deliveries, they do offer some flexibility. This lengthy guide will walk you through the process, what to expect, and some important considerations.
Navigating Your Tesla Delivery: A Step-by-Step Guide to Rescheduling
So, you've ordered your dream Tesla, and the delivery date is approaching. But wait – something unexpected has come up! Perhaps your travel plans changed, or your financing isn't quite ready. Don't panic! While Tesla encourages timely pickups to manage their logistics, there are ways to address a need for a delivery date change.
Step 1: Assess Your Situation and Act Swiftly!
The very first thing you should do is determine the urgency and reason for your requested change. Are you looking to delay by a few days, a week, or a month? The sooner you act, the better your chances of a smooth resolution.
Why is this important? Tesla operates on tight production and delivery schedules. Early communication shows you are proactive and gives them more time to adjust. Delaying until the last minute might lead to fewer options or even complications.
Step 2: Utilize Your Tesla Account as Your Primary Resource
Your Tesla Account is your digital hub for everything related to your order. It's often the first and most important place to check for updates and manage your delivery.
Sub-heading: Checking Your Estimated Delivery Window
Log in to your Tesla Account using the email address you used to place your order.
Once logged in, navigate to your order details. Here, you'll see your estimated delivery window. Keep in mind that these estimates can change, and Tesla will update them as your delivery nears.
Understanding the window: Tesla often provides a delivery window rather than a specific date initially. This window can give you an idea of the flexibility you might have.
Sub-heading: Completing Pre-Delivery Tasks
Your Tesla Account will also list pre-delivery tasks you need to complete, such as confirming your contact information, delivery location, payment method, registration documents, and driver's license.
Important Note: Delays in completing these tasks can sometimes automatically push back your delivery date, so ensure they are all in order, even if you plan to request a change.
Step 3: Communicating Directly with Tesla
This is where the direct interaction comes in. While your Tesla Account provides information, for active rescheduling, you'll need to reach out to Tesla directly.
Sub-heading: Contacting Your Tesla Advisor
If you have been assigned a Tesla Advisor, they are your primary point of contact. Reach out to them via phone or email, explaining your situation and your requested new delivery date.
Be clear and concise: Explain why you need to change the date and provide your preferred new date or range of dates.
Sub-heading: Using the Tesla App for Service Appointments (if applicable)
While not directly for initial delivery, if you have a scheduled delivery appointment that you need to change, the Tesla app can sometimes be used.
Open the Tesla app.
Tap 'Service.'
Tap the date of your upcoming service appointment (if it appears as such).
Tap 'Edit' and select a new time and date.
Tap 'Save.'
Caveat: This method is primarily for service appointments, but some users have reported it being an option for delivery appointments as well. If it doesn't work for your initial delivery, revert to contacting your advisor or the support team.
Sub-heading: Reaching Out to Tesla Support
If you don't have a specific advisor or can't get through, contact Tesla Support directly. You might need to be persistent, as response times can vary.
Be prepared: Have your order number and any relevant details readily available.
Step 4: Understanding Tesla's Policy on Holds and Delays
Tesla generally aims for customers to take delivery within a short timeframe once a vehicle is assigned to them. Putting your delivery on "hold" or delaying significantly can have consequences.
Sub-heading: Potential Outcomes of Delaying Delivery
Reassignment of your VIN: If you delay for an extended period, Tesla may reassign your specific vehicle (VIN) to another customer who is ready for delivery.
Loss of place in the queue: You might lose your current spot in the delivery queue and be placed back at a later position, potentially pushing your delivery back by weeks or even months.
Price changes: If you delay significantly and then reorder or are assigned a new VIN, you might be subject to the current pricing of the vehicle, which could be higher than when you initially ordered.
Cancellation risks: In extreme cases, if you fail to take delivery within a certain timeframe (e.g., 30 days after the initial notification), Tesla reserves the right to cancel your order. While refunds are typically issued, in some cases, order deposits or transportation fees might be retained, especially if there's a breach of contract.
Fees: While not common for a single reasonable delay, repeated or very late changes to service appointments (which may include delivery appointments) can sometimes incur fees.
Sub-heading: Short vs. Long Delays
Short delays (a few days to a week): These are generally easier to accommodate. Tesla may be able to hold the car for you at the delivery center.
Longer delays (weeks or months): This is where the risk of VIN reassignment and losing your place in the queue increases. Tesla needs to move inventory efficiently.
Step 5: Confirmation and Next Steps
Once you've communicated your request, ensure you receive confirmation from Tesla.
Get it in writing: If possible, try to get confirmation of your new delivery date or the hold status in writing (email).
Monitor your Tesla Account: Continue to check your Tesla Account regularly for updates to your delivery timeline.
Be prepared for your new date: Once a new date is confirmed, ensure all your pre-delivery tasks are completed and you are ready to take delivery. This includes having your financing in place, insurance arranged, and any trade-in prepared.
Frequently Asked Questions about Changing Your Tesla Delivery Date
How to initiate a delivery date change?
The best way to initiate a delivery date change is by contacting your assigned Tesla Advisor or reaching out to Tesla Support directly via phone or the Tesla app.
How to check my current estimated delivery date?
You can always view your estimated delivery date and any updates within your Tesla Account online.
How to avoid losing my VIN if I delay delivery?
To minimize the risk of losing your VIN, communicate your need for a delay as soon as possible and try to keep the delay as short as possible. Longer delays significantly increase the chance of VIN reassignment.
How to handle financing implications when delaying delivery?
If you are financing, ensure your lender is aware of any delivery date changes, as your loan approval might have a validity period. You'll need to coordinate with both Tesla and your lender.
How to know if there will be extra charges for delaying delivery?
Generally, a single, reasonable delay may not incur extra charges. However, repeated delays or very short-notice changes, especially for service appointments, could potentially lead to fees. Significant delays might also mean you are subject to new pricing.
How to cancel my Tesla order if I cannot take delivery?
If you ultimately cannot take delivery, you can contact a Tesla advisor to cancel your order. Be aware that the order fee is generally non-refundable.
How to prepare for delivery after a rescheduled date?
After a rescheduled date is confirmed, ensure all pre-delivery tasks are completed in your Tesla Account, including final payment, insurance details, and any necessary documents.
How to contact Tesla support for delivery inquiries?
You can typically contact Tesla support through their website, the Tesla app, or by calling their general support line. If you have an assigned Tesla Advisor, they are usually the most direct contact.
How to manage documents related to my Tesla order online?
Your Tesla Account allows you to view and manage various documents related to your order, such as your Motor Vehicle Purchase Agreement (MVPA) and final invoice, once they are available.
How to track my Tesla vehicle's progress before delivery?
Your Tesla Account is the primary source for tracking your vehicle's progress and estimated delivery timing. Tesla will also send notifications as your delivery date approaches.
For more detailed guidance on what to expect, consider watching this video:
