Getting away from Verizon can seem like a daunting task, especially with their reputation for strong customer retention efforts and complex contract terms. However, with a clear understanding of the process and a bit of planning, you can successfully transition to a new provider. This comprehensive guide will walk you through every step, helping you navigate the process smoothly.
Are You Ready to Break Free from Verizon? Let's Find Out!
Before we dive into the nitty-gritty, let's establish your current situation. Are you fed up with your bill? Is the coverage not what you expected? Are you just looking for a change? Whatever your reason, understanding it will help you stay firm in your decision as you go through the process.
The journey to leave Verizon involves several key considerations, from understanding your contract to choosing a new carrier and managing device payments. Let's get started!
Step 1: Understand Your Current Verizon Commitment
This is perhaps the most critical first step. Verizon contracts can be complex, and knowing your terms will save you from unexpected fees.
Sub-heading: Check Your Contract Status
Device Payment Agreements (DPAs): Most modern Verizon plans involve device payment agreements rather than traditional service contracts. This means you're essentially paying off the cost of your phone in monthly installments. If you leave Verizon before the DPA is complete, you will be responsible for paying the remaining balance of the device in full. This is often the largest financial hurdle.
Early Termination Fees (ETFs): While less common for newer plans, if you're on an older plan with a service contract, you might be subject to an Early Termination Fee. These can range from $175 to $350, declining monthly as you near the end of your contract.
Promotional Credits: Did you get a "free" phone or a significant discount based on staying with Verizon for a certain period? These promotional credits might be tied to your continued service. Leaving early could mean you forfeit those credits and are charged the original full price of the device.
Action:
Log in to My Verizon: Your online account or the My Verizon app is your best friend here. Navigate to your billing or account details to see your current device payment balances, contract end dates, and any applicable terms.
Call Customer Service (Optional, but recommended for clarity): If you're unsure about any terms, call Verizon customer service. Be prepared for retention efforts (they will try to keep you!). Ask specific questions about your device payment balances, any ETFs, and how leaving will impact promotional credits. Be polite but firm about your intent to understand your obligations.
Step 2: Choose Your New Wireless Carrier
This is an exciting part! With a clear picture of your Verizon obligations, you can now explore the vast landscape of alternative carriers.
Sub-heading: Consider Your Needs and Priorities
Coverage: While Verizon boasts excellent coverage, other carriers like T-Mobile and AT&T have significantly expanded their networks, especially 5G. Consider where you live, work, and travel most frequently. Check coverage maps for potential new carriers.
Price: Are you looking for a cheaper plan? Many Mobile Virtual Network Operators (MVNOs) like Visible (which uses Verizon's network), Mint Mobile (T-Mobile's network), or Google Fi (T-Mobile's network) offer significantly lower prices by cutting out some of the bells and whistles.
Data Usage: Do you need unlimited data, or are you a light user? Some plans are better suited for specific data consumption habits.
Features: Do you need international calling, hotspot data, or streaming perks? Compare what's included in different plans.
Sub-heading: Popular Verizon Alternatives
T-Mobile: Known as the "Un-carrier," T-Mobile often has competitive pricing, robust 5G coverage, and attractive perks.
AT&T: A strong competitor with solid nationwide coverage and various plan options.
MVNOs:
Visible: Verizon's own prepaid brand, offering unlimited data at a lower cost, utilizing Verizon's network. A great option if you love Verizon's coverage but not the price.
Mint Mobile: Operates on T-Mobile's network, often requiring upfront payment for several months of service for the best rates.
US Mobile: Offers flexible, customizable plans on either Verizon or T-Mobile's networks.
Google Fi: Uses T-Mobile's network, ideal for those who want simplicity and often travel internationally.
Cricket Wireless: AT&T's prepaid brand, offering affordable and reliable service.
Action:
Research and Compare: Use online comparison tools and carrier websites to compare plans, prices, and features.
Check Device Compatibility: Ensure your current phone is compatible with the new carrier's network (see Step 3).
Look for Port-In Deals: Many carriers offer incentives for bringing your number over, such as bill credits or discounted phones.
Step 3: Prepare Your Device
What you do with your current phone depends on whether you plan to keep it or get a new one.
Sub-heading: Unlocking Your Verizon Phone
Automatic Unlocking: As of July 2019, Verizon's policy is that most devices purchased from them are automatically unlocked after 60 days from purchase (or activation for authorized retailers). This applies to both postpaid and prepaid devices, as long as the device isn't reported lost or stolen.
Older Devices: If you have an older 3G World or Global Ready phone, you might need to enter a specific code (often "000000" or "123456") when inserting a new SIM. If this doesn't work, contact Verizon customer support to request an unlock.
Checking Unlock Status: The easiest way to check if your Verizon phone is unlocked is to insert a SIM card from a different carrier. If it connects to the new network, it's unlocked. If you see a "SIM Not Supported" message, it's likely still locked.
Action:
Confirm Unlock Status: If it's been less than 60 days, you'll need to wait, or consider paying off the device and then contacting Verizon to request an early unlock (though they are not obligated to do so).
Backup Your Data: Regardless of whether you're keeping your phone, always back up your important data (contacts, photos, messages) to a cloud service or computer.
Factory Reset (if selling or trading in): If you're selling or trading in your Verizon phone, perform a factory reset to erase all your personal data. Remember to disable "Find My iPhone" (Apple) or "Find My Device" (Android) first.
Step 4: Port Your Number (Crucial Step!)
This is the most important step to ensure a smooth transition and keep your existing phone number. Do NOT cancel your Verizon service before initiating the porting process with your new carrier. If you cancel first, you risk losing your number permanently.
Sub-heading: Obtain Your Verizon Number Transfer PIN
This PIN is different from your account PIN. It's specifically for transferring your number to another carrier.
Dial #PORT: From your Verizon smartphone, dial
#PORT. Verizon will text you the Number Transfer PIN.My Verizon App/Website: You can also generate this PIN by logging into your My Verizon account (under Account > Transfer Number or Number Transfer PIN).
Validity: This PIN is typically only valid for seven days, so make sure you're ready to initiate the port with your new carrier soon after generating it.
Sub-heading: Initiate Porting with Your New Carrier
Provide Information: Contact your new carrier and inform them you want to port your existing Verizon number. They will need:
Your Verizon account number.
Your Verizon account PIN (the one you use to access your account, not the Number Transfer PIN, though both are often needed).
Your Number Transfer PIN.
The billing address associated with your Verizon account.
New Carrier Handles the Rest: Your new carrier will then contact Verizon to initiate the porting process. This typically takes a few days.
FCC Regulations: The FCC mandates that carriers cannot deny a porting request, even if you owe money or have an ETF. However, you will still be responsible for any outstanding balances.
Action:
Get the Number Transfer PIN.
Contact your new carrier immediately to start the porting process.
Wait for Confirmation: Your new carrier will notify you when the port is complete. Your Verizon service for that line will automatically terminate once the number successfully ports.
Step 5: Handle Final Verizon Payments and Equipment Returns
Even after porting your number, there are still a few loose ends to tie up with Verizon.
Sub-heading: Settle Your Final Bill
Outstanding Device Payments: If you had a Device Payment Agreement, the remaining balance for your phone(s) will appear on your final bill. Be prepared to pay this in full.
Prorated Charges: Your final bill will include prorated charges for the service used up to the day your number was ported.
Early Termination Fees (if applicable): If you were on an older contract with an ETF, this fee will also appear.
Review Carefully: Always review your final bill meticulously for any unexpected charges. If something looks incorrect, contact Verizon customer service.
Sub-heading: Return Verizon Equipment (Home Internet/Fios)
If you had Verizon Fios or 5G Home Internet, you likely have Verizon-owned equipment (router, TV boxes, etc.) that needs to be returned.
Return Policy: You typically have 30 days from the date of disconnection to return Verizon-owned equipment. Failure to do so will result in an unreturned equipment fee.
Obtain Return Labels: You can usually print prepaid shipping labels from your My Verizon account online.
Proper Packaging: Package all equipment, including power adapters and cables, in the original boxes if possible, or a sturdy box. Keep a copy of your shipping receipt with tracking information.
In-Store Return: Some Verizon stores accept equipment returns, but it's always best to confirm with them directly or use the provided shipping labels.
Action:
Monitor Your Final Bill: Keep an eye on your My Verizon account for your final bill.
Pay Off Balances: Settle all outstanding device payments and any applicable fees.
Return Equipment Promptly: If you have Fios or Home Internet equipment, return it within the specified timeframe and retain proof of shipment.
Step 6: Confirm Disconnection and Enjoy Your New Service!
Once the number port is complete and you've handled all financial and equipment obligations, it's time for a final check.
Sub-heading: Verify Disconnection
Check My Verizon: Log into your My Verizon account one last time to ensure all lines and services you intended to cancel are indeed disconnected. You might still see historical billing information, but active services should be gone.
New Carrier Activation: Confirm your new service is fully active and working as expected (calls, texts, data).
Action:
Confirm Account Status: A final check on your Verizon account.
Celebrate! You've successfully navigated the process of getting away from Verizon!
Frequently Asked Questions (FAQs)
How to get my Verizon account number?
Your Verizon account number can typically be found on your monthly bill, by logging into your My Verizon account online or via the My Verizon app, or by calling Verizon customer service.
How to get my Verizon Number Transfer PIN?
You can get your Number Transfer PIN by dialing #PORT from your Verizon smartphone, or by logging into your My Verizon app or website and navigating to the account or profile section.
How to unlock my Verizon phone for another carrier?
Most Verizon phones purchased after July 2019 automatically unlock after 60 days of active service. For older phones or if you're unsure, contact Verizon customer service at 888-294-6804 to request an unlock.
How to avoid Early Termination Fees (ETFs) with Verizon?
The best way to avoid an ETF is to complete your contract term. For newer device payment plans, you avoid ETFs by paying off your device in full. Some exceptions might exist for military deployment or domestic violence situations.
How to port my number from Verizon to a new carrier?
First, obtain your Verizon Number Transfer PIN. Then, provide this PIN along with your Verizon account number and billing address to your new carrier, who will initiate the porting process on your behalf.
How to return Verizon equipment after canceling service?
If you have Fios or Home Internet, Verizon will typically provide prepaid shipping labels through your My Verizon account or via mail. You must return equipment within 30 days of disconnection to avoid unreturned equipment fees.
How to check if I have outstanding device payments with Verizon?
You can check your outstanding device payment balance by logging into your My Verizon account online or through the app, under your device details or billing section.
How to find cheaper alternatives to Verizon with good coverage?
Consider MVNOs like Visible (uses Verizon's network), Mint Mobile (T-Mobile), US Mobile (Verizon or T-Mobile), or Google Fi (T-Mobile). Also, explore postpaid plans from T-Mobile and AT&T.
How to ensure my phone is compatible with a new carrier after leaving Verizon?
Check the "Bring Your Own Device" or "BYOD" section on your new carrier's website. You'll typically enter your phone's IMEI number to confirm compatibility.
How to cancel Verizon Fios or Home Internet?
You can cancel Verizon Fios or Home Internet by calling Verizon customer service at 1-844-837-2262 (Mon-Fri, 8 AM - 5 PM ET) or by visiting a Verizon store. Some online cancellation options may be available depending on the service.
