Having trouble tracking down that Marriott receipt? Whether it's for business expenses, personal record-keeping, or simply a forgotten detail, getting a copy of your Marriott receipt (often called a "folio") is usually quite straightforward. Let's dive into all the ways you can retrieve your stay details, step-by-step, ensuring you get exactly what you need.
Step 1: Where Did You First Look? Let's start with the easiest and most common place – your inbox!
Before you do anything else, pause and check your email. Marriott typically sends an electronic receipt to the email address associated with your reservation on the day of checkout.
Look in your primary inbox, but also don't forget to check your spam or junk folders. Sometimes, these automated emails can get filtered. Search for keywords like "Marriott receipt," "hotel folio," or the specific hotel name.
If you find it there, fantastic! You're all set. If not, no worries at all – we have plenty of other avenues to explore.
Step 2: Accessing Your Receipt Through Marriott Bonvoy Online
If you're a Marriott Bonvoy member, this is arguably the easiest and most efficient way to access your past stay receipts.
Sub-heading 2.1: Logging into Your Account
Go to the Official Marriott Website: Open your web browser and navigate to
www.marriott.com Sign In: In the top right corner of the homepage, you'll see a "Sign In or Join" option. Click on "Sign In."
Enter Your Credentials: Input your Marriott Bonvoy email or member number and your password. If you've forgotten your password, use the "Forgot Password" link to reset it.
Sub-heading 2.2: Navigating to Your Activity/Past Stays
Access Your Account Menu: Once you're signed in, click on your name in the top-right corner of the screen. This will open your Account Menu.
Select 'Activity': From the Account Menu, select "Activity." This section displays your earning history and past stays.
Filter Your Stays: On the "Activity" page, you'll likely see filters. Look for options like "Last 3 Months," "Last 6 Months," "Last 12 Months," or even "Last 24 Months." To narrow it down, you can often select "Hotel Stay" from a "All Types" dropdown filter.
Locate Your Stay: Scroll through your past stays until you find the specific reservation you need the receipt for.
Download/View Folio: Once you locate the stay, there should be an option to "View Folio," "Get Receipt," or similar. Click on this to view, download, or print your receipt. Sometimes, the receipt might be available as a PDF download.
Step 3: Using the Marriott Bonvoy Mobile App
The Marriott Bonvoy app is incredibly convenient for managing your stays, and that includes accessing receipts!
Sub-heading 3.1: Logging into the App
Open the Marriott Bonvoy App: Launch the Marriott Bonvoy app on your smartphone or tablet.
Log In: If you're not already logged in, enter your Marriott Bonvoy credentials.
Sub-heading 3.2: Finding Your Past Stays
Tap 'Trips': At the bottom of the screen, you'll typically find a "Trips" icon. Tap on it.
Select 'Past': Within the "Trips" section, there will be tabs for "Upcoming" and "Past" stays. Tap "Past."
Locate and Access Receipt: Browse your past stays to find the one you're looking for. Tap on the specific stay, and you should find an option to "View Receipt" or "Folio." You can often email the receipt to yourself directly from the app.
Step 4: Requesting a Receipt if You're Not a Marriott Bonvoy Member or Can't Find It Online
What if you're not a Marriott Bonvoy member, or you are, but the receipt simply isn't showing up in your account or email? Don't despair! Marriott provides avenues for guest receipt requests.
Sub-heading 4.1: Using the Online Contact Form
Marriott has a dedicated online form for requesting copies of hotel bills. This is a great option if you don't have a Bonvoy account or can't access it.
Go to Marriott's Contact Us Page: Visit
www.marriott.com/marriott/contact.mi Select "Copy of Hotel Bill": On the contact form, look for a dropdown menu or list of topics and select "Copy of Hotel Bill."
Provide Necessary Details: You will need to provide as much information as possible to help them locate your reservation. This typically includes:
Hotel Name/Property Name
Check-in Date
Check-out Date
Confirmation Number (if you have it)
Your Name and Email Address
Submit the Request: Fill out all the required fields and submit the form. Marriott will then process your request and send the receipt to the email address you provided. Allow a few business days for this process.
Sub-heading 4.2: Contacting the Hotel Directly
This is often the quickest solution for recent stays, especially if you have an unusual billing situation. Most Marriott hotels are independently owned and operated, and their front desk staff or accounting department will have direct access to your folio.
Find the Hotel's Contact Information: You can usually find the direct phone number and sometimes an email address for the specific Marriott property on their individual hotel page on
www.marriott.com Call the Front Desk or Accounting: Explain that you need a copy of your hotel receipt (or "folio") for a past stay. Be prepared to provide:
Your Full Name
Check-in and Check-out Dates
Confirmation Number (if possible)
The last four digits of the credit card used for the stay (for verification)
Request Email or Mail Delivery: Ask them to email the receipt to you. Some hotels may also offer to mail a physical copy if needed.
Sub-heading 4.3: Contacting Marriott Bonvoy Customer Service
If all else fails, or you have a complex billing issue, Marriott Bonvoy customer service can assist.
Find the Appropriate Phone Number: Marriott has various customer service numbers. For general inquiries or receipt requests, you can try:
Marriott Bonvoy Customer Service (U.S. & Canada): 1-800-627-7468
Check the Marriott website for international phone numbers if you are outside North America.
Be Prepared with Details: Have your reservation details handy (dates, hotel name, confirmation number, name on reservation).
Explain Your Need: Clearly state that you require a copy of your receipt for a past stay.
Step 5: Special Circumstances and Troubleshooting
Sometimes, getting that receipt can be a little trickier. Here are some scenarios and tips:
Sub-heading 5.1: Third-Party Bookings
If you booked your Marriott stay through a third-party website (like Expedia, Booking.com, etc.), the billing relationship is often between you and the third-party, not directly with Marriott.
Contact the Third-Party Provider: Your first step should be to contact the booking platform you used. They may be able to provide you with a consolidated invoice or receipt for your entire travel package.
Hotel for Incidentals: While the third-party usually handles the room and tax portion, any incidental charges (room service, minibar, etc.) incurred directly at the hotel will be on a separate folio from the hotel itself. In this case, follow Step 4.2 to contact the hotel directly for their portion of the bill.
Sub-heading 5.2: Missing Stays in Your Bonvoy Account
If you were a Bonvoy member but a stay isn't showing up in your activity, it might be due to a missing loyalty number on the reservation or a processing delay.
Submit a Missing Stay Request: Marriott has an online form specifically for "Missing Stay Requests." You'll typically need your hotel bill to submit this request. This helps ensure you get your points and elite night credits. Once the stay is processed, the receipt should become available in your account.
Sub-heading 5.3: Corporate Bookings/Direct Billing
If your company paid for your stay via direct billing or a credit card authorization form, your personal folio might only show incidentals, or sometimes nothing at all for the room and tax.
Contact Your Company's Travel Department: The invoice for the room and tax often goes directly to your company.
Hotel for Itemized Receipt: You can still contact the hotel directly (as in Step 4.2) and explain that you need an itemized receipt for your records, even if the main charges were billed elsewhere. They can often provide a detailed folio for your stay.
Final Thoughts on Getting Your Marriott Receipt
Retrieving your Marriott receipt is typically a smooth and easy process when you know where to look. Always start with your email and Marriott Bonvoy account if you're a member. If those avenues don't yield results, don't hesitate to use the online request form or, for the quickest resolution, contact the specific hotel directly. Being prepared with your stay details will greatly expedite the process, ensuring you get that important document in hand.
Frequently Asked Questions (FAQs)
Here are 10 common questions about getting Marriott receipts:
How to get a Marriott receipt online if I'm a Marriott Bonvoy member?
Log in to your Marriott Bonvoy account on marriott.com, go to "Activity," filter for "Hotel Stay," locate your stay, and click "View Folio."
How to request a Marriott receipt if I am not a Marriott Bonvoy member?
Use Marriott's online Contact Us form, select "Copy of Hotel Bill," and fill in your stay details like hotel name, check-in/out dates, and your name.
How to get a copy of an old Marriott receipt from several months ago?
If you're a Bonvoy member, check your "Activity" section online or in the app and adjust the date filters to "Last 12 Months" or "Last 24 Months." Otherwise, use the online contact form or contact the hotel directly with your stay dates.
How to get an itemized Marriott receipt for business expenses?
Typically, the receipt you receive (electronically or from the hotel) is already itemized. If you need more detail, contact the hotel directly and specify you need a detailed folio for business reimbursement.
How to get a Marriott receipt if I paid with a company card or direct billing?
If the room and tax were direct-billed, your personal receipt might only show incidentals. Contact the hotel directly and explain you need an itemized folio for the full stay, even if the primary charges went to your company. Also, check with your company's travel department.
How to get a Marriott receipt if I booked through a third-party website (e.g., Expedia)?
First, contact the third-party booking site as they handle the primary billing. For any incidentals charged directly by the hotel, contact the Marriott property itself.
How to get a Marriott receipt via email?
Marriott typically emails receipts automatically after checkout. If you need a past receipt, you can often email it to yourself from your Bonvoy account/app, or request it via the online contact form where it will be emailed to you.
How to contact a Marriott hotel directly for a receipt?
Find the specific hotel's contact information (phone number) on their individual page on marriott.com. Call the front desk or accounting department and provide your name, stay dates, and confirmation number.
How to get a Marriott receipt if my stay is missing from my Bonvoy account activity?
Submit a "Missing Stay Request" through your Marriott Bonvoy account online. You will usually need a copy of your hotel bill to process this request.
How to resolve a billing discrepancy on a Marriott receipt?
For billing issues, it's best to first contact the hotel directly where you stayed. If they cannot resolve it, then reach out to Marriott Bonvoy customer service, providing all relevant details and your receipt.
