Flying with American Airlines and need a little extra help? You're in the right place! Whether you have a temporary injury, a permanent disability, are traveling with a service animal, or simply need some assistance navigating a busy airport, American Airlines is committed to making your journey as smooth and comfortable as possible. This comprehensive guide will walk you through every step of requesting and receiving special assistance, ensuring you're well-prepared for your trip.
Step 1: Let's start by thinking about your specific needs.
Before you even book your flight, it's incredibly helpful to identify exactly what kind of assistance you anticipate needing. Do you require wheelchair assistance from the curb to the gate? Will you be traveling with a portable oxygen concentrator? Do you have a service animal? The more specific you are, the better American Airlines can prepare to support you.
Once you have a clear idea of your needs, you can proceed with the following steps.
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| How Do You Get Special Assistance At The Airport American Airlines |
Step 2: Requesting Special Assistance – The Sooner, The Better!
The golden rule for special assistance is request it in advance! While American Airlines will do its best to accommodate last-minute requests, pre-booking ensures that the necessary equipment, personnel, and services are available when you need them.
Sub-heading 2.1: Booking Online or Via the App
When you're booking your flight on the American Airlines website (aa.com) or through their mobile app, look for the "Special Assistance" or "Accessibility" section during the passenger details page. This is usually where you can select options like:
Wheelchair assistance: Specify if you need assistance from the curb, ticket counter, or gate.
Traveling with your own mobility or medical device: You'll typically need to provide details about the device (dimensions, battery type if applicable).
Individual assistance for hearing, vision, cognitive, or developmental disabilities.
Traveling with a service animal: You'll often be directed to submit required forms (like the DOT Service Animal Air Transportation Form) in advance.
Sub-heading 2.2: Calling the Special Assistance Team
For more complex needs, or if you prefer speaking to a representative, calling American Airlines' Special Assistance Coordinators is highly recommended. They can guide you through the process and ensure all your specific requirements are properly documented.
General Special Assistance Line: You can reach them at +1-800-237-7976. Their hours are typically Monday to Sunday, 6 a.m. to 8:30 p.m. CST (holiday hours may vary).
For Hearing or Speech Impaired Assistance: Dial 711 to be connected through the National Relay Service.
Dedicated Disability Assistance Line (Automated): For certain concerns, you can also try +1-800-892-3624 (option #3) to leave a message.
It's advisable to call at least 48 hours before your flight, especially for services like oxygen concentrator approval or specific seating requests. For service animals, submitting the required DOT form at least 48 hours in advance is recommended.
Sub-heading 2.3: At the Airport on the Day of Travel
Tip: Make mental notes as you go.
While pre-booking is ideal, you can request some forms of assistance upon arrival at the airport. Approach an American Airlines representative at the ticket counter or a skycap (if available curbside) and inform them of your needs. However, keep in mind that immediate availability of services like specific types of wheelchairs or dedicated personnel might be limited without prior notice.
Step 3: Confirmation and Preparation
Once you've made your request, American Airlines will typically add special service codes to your reservation (PNR/Order).
Sub-heading 3.1: Verify Your Request
It's a good practice to reconfirm your special assistance arrangements a few days before your flight. You can do this by:
Calling the Special Assistance line again.
Checking your itinerary online or in the American Airlines app for the noted assistance.
Sub-heading 3.2: Gather Necessary Documentation
Depending on your specific needs, you might need to present certain documents. For example:
Service animals: Have your approved DOT Service Animal Air Transportation Form (and Relief Attestation Form if applicable for flights over 8 hours) readily available, either electronically or as a printout.
Medical conditions/devices: While often not required, having a doctor's note or documentation for complex medical equipment (like certain portable oxygen concentrators) can be helpful for smooth processing, especially if there are any questions.
Unaccompanied Minors: Parents/guardians will need to provide proof of age, a government-issued photo ID, and contact information for themselves and the adult meeting the child at the destination.
Sub-heading 3.3: Arrive Early!
Regardless of your needs, always plan to arrive at the airport earlier than the standard recommendation if you require special assistance. This allows ample time for:
Check-in and baggage drop.
Receiving your requested assistance (e.g., wheelchair delivery).
Navigating security with any specific considerations.
Pre-boarding, if applicable.
Step 4: At the Airport – From Check-in to Boarding
American Airlines staff are trained to provide a dignified and professional experience for all customers requiring assistance.
Tip: Review key points when done.
Sub-heading 4.1: Check-in and Security
Identify yourself: When you arrive at the ticket counter, clearly state that you have requested special assistance.
Wheelchair Assistance: If you've requested a wheelchair, a skycap or airline employee will assist you from the curbside or check-in area to your gate.
Security Screening (TSA Cares): If you have a disability or medical condition, you can inform the TSA officer verbally, by using a TSA Notification Card, or by providing medical documentation. You can also contact TSA Cares at +1-855-787-2227 at least 72 hours before your flight for assistance with security screening. They can help coordinate with local TSA airport staff to provide a Passenger Support Specialist (PSS).
Sub-heading 4.2: Gate Area and Pre-Boarding
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Inform the Gate Agent: Once you reach your gate, make sure to speak with the gate agent and reconfirm your special assistance needs.
Pre-Boarding: American Airlines offers pre-boarding for passengers who need extra time or assistance to board, stow accessibility equipment, or be seated. This is a great opportunity to get settled before the general boarding process begins. Request this from the gate agent.
Aisle Chairs: If you are unable to walk to your seat, an aisle chair will be available to help you board the aircraft.
Step 5: Onboard the Aircraft and Upon Arrival
Sub-heading 5.1: In-Flight Assistance
Seating: American Airlines strives to provide suitable seating. Moveable aisle armrests are available on many aircraft for easier transfer. If you travel with a safety assistant, adjacent seating can often be arranged.
Stowage of Assistive Devices: Collapsible manual wheelchairs can often be stowed in the cabin (on a first-come, first-served basis) if they fit in an overhead bin or under a seat. Non-collapsible wheelchairs and scooters are checked free of charge and typically delivered to the gate upon arrival.
Crew Assistance: Flight attendants can assist with stowing and retrieving carry-on items (including assistive devices) and moving to or from the lavatory (using an onboard wheelchair if available). Note: Flight attendants are not permitted to lift or carry passengers.
Sub-heading 5.2: Deplaning and Baggage Claim
Deplaning: You will typically be among the first to deplane, and assistance will be provided to help you off the aircraft and into a wheelchair if requested.
Connecting Flights: If you have a connecting flight, American Airlines personnel will assist you to your next gate.
Baggage Claim: Assistance will be provided to the baggage claim area, where your checked mobility devices will be returned to you.
Step 6: What if Your Needs Change?
Life happens! If your special assistance needs change after you've made your reservation, don't worry. You can generally update your request by:
Calling the American Airlines Special Assistance line.
Managing your trip online through aa.com or the American Airlines app.
It's always best to communicate any changes as soon as possible.
Frequently Asked Questions (FAQs)
QuickTip: Read again with fresh eyes.
Here are 10 related FAQ questions with quick answers to further assist you:
How to Request Wheelchair Assistance with American Airlines?
You can request wheelchair assistance when booking your flight online, through the American Airlines app, or by calling their Special Assistance line (+1-800-237-7976). You can also request it from an American Airlines representative at the airport on the day of travel, though advance notice is highly recommended for best service.
How to Inform American Airlines About a Service Animal?
You must submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation Form electronically to American Airlines' Special Assistance Desk at least 48 hours before your flight. You can also present the completed form at the airport on the day of travel, but arriving early is essential.
How to Get Assistance for Hidden Disabilities with American Airlines?
While there isn't a specific "hidden disabilities" program universally, you can inform American Airlines staff or TSA officers about your condition. American Airlines' Special Assistance line can help coordinate needs like pre-boarding or specific seating for sensory sensitivities. For TSA screening, you can use a TSA Notification Card or contact TSA Cares in advance.
How to Request Special Seating on American Airlines for Medical Reasons?
You can often request special seating (e.g., bulkhead seats for extra space, seats with movable armrests) when booking online or by calling American Airlines Reservations or the Special Assistance line. If traveling with a safety assistant, notify the airline so adjacent seating can be arranged.
How to Travel with a Portable Oxygen Concentrator (POC) on American Airlines?
You typically need to notify American Airlines in advance and ensure your POC is on their approved list. Contact the Special Assistance Coordinators to verify your device and confirm any required documentation. You'll also need to ensure you have enough battery life for 150% of your flight time.
Tip: Note one practical point from this post.
How to Get Help for Elderly Travelers on American Airlines?
American Airlines provides services for elderly travelers, including wheelchair assistance, pre-boarding, and support navigating the airport. These can be requested when booking online or by calling the Special Assistance line.
How to Change Special Assistance Needs After Booking an American Airlines Flight?
You can update your special assistance request by calling the American Airlines Special Assistance line or by managing your trip online through the American Airlines website or app. It's best to do this as soon as your needs change.
How to Get a Gate Pass for a Non-Traveling Companion Assisting a Passenger?
If a non-traveling companion needs to assist a passenger to the gate, they can inquire about obtaining a gate pass at the American Airlines ticket counter. This is usually granted at the airline's discretion and requires a valid government-issued photo ID for the companion.
How to Ensure Smooth Connections with Special Assistance on American Airlines?
When booking, consider longer connection times. Inform American Airlines of your connecting flights when you request assistance. Airport staff will typically meet you upon arrival and assist you to your connecting gate.
How to Find Out if There's a Cost for Special Assistance with American Airlines?
Most standard special assistance services, such as wheelchair assistance, are provided free of charge by American Airlines. However, specific medical equipment or services might have associated guidelines or requirements that you should confirm with American Airlines directly.
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