Let's face it, that "upgrade fee" from Verizon can feel like a punch to the gut. You're already spending a good chunk of change on a new device, and then they tack on an extra $35-$40 just for the privilege of... upgrading? It's understandable to want to avoid it. While Verizon considers this a standard charge for activating a new device on their network, there are strategies you can employ to potentially get it waived or at least reduced.
So, are you ready to learn how to potentially keep that money in your pocket instead of Verizon's? Let's dive in!
Navigating the Verizon Upgrade Fee: Your Comprehensive Guide to Waiving or Reducing It
Step 1: Understand the "Why" Behind the Fee (and Why You Might Not Agree)
First things first, let's understand why Verizon charges this fee. According to them, it covers the costs associated with "bringing on a new line of service or device and powering our network." They also state it contributes to "personalized tech support," "virtual setup of the SIM," and "Verizon Smart Setup."
However, many customers view it as an arbitrary charge, especially when simply upgrading an existing line or bringing their own device. The fee can also vary depending on how and where you purchase your phone. This is where your leverage comes from! You're a valuable customer, and you're about to make a significant purchase.
Step 2: Arm Yourself with Knowledge: The Golden Rule of Negotiation
Before you even think about contacting Verizon, do your homework. This is crucial for a successful outcome.
Sub-heading: Know Your Account Status
How long have you been a Verizon customer? Long-term loyalty can be a powerful negotiating chip.
What's your payment history like? Are your bills always paid on time? A pristine payment record makes you a more desirable customer to keep.
What's your current plan and device payment status? Have you paid off your current device? Are you eligible for an early upgrade? Knowing these details shows you're informed.
Sub-heading: Research Current Promotions and Competitor Offers
Check Verizon's website for current upgrade promotions. Sometimes they run specials that waive or reduce the fee automatically.
Look at what other carriers (T-Mobile, AT&T, etc.) are offering. Do they have upgrade fees? Are they lower? This information gives you leverage to say, "Competitor X doesn't charge this, why should I pay it with Verizon?"
Consider purchasing an unlocked phone. This is often the best way to avoid the fee entirely, as you're not activating a Verizon-supplied device. We'll delve into this more later.
Step 3: Choose Your Battleground: Where to Initiate the Conversation
The method you choose to approach Verizon can influence your success.
Sub-heading: Online Purchase (Your Best Bet for a Reduced Fee)
Often, ordering your new device online through the My Verizon app or website can reduce the upgrade fee by 50%. This is Verizon's stated incentive for self-service. If your goal is to simply reduce it, this is the easiest path.
Sub-heading: Calling Customer Service (The Negotiation Arena)
This is where most of your direct negotiation will happen. Be prepared for a potentially lengthy call.
Have your account information ready.
Be polite but firm. Remember, the representative on the other end is often following a script. Their primary goal is to keep you as a customer.
Sub-heading: In-Store Purchase (Least Likely for a Waiver)
While convenient, in-store purchases are generally less likely to result in a fee waiver. The store employees often have less leeway for these types of credits.
Step 4: The Art of the Ask: How to Phrase Your Request
This is where your preparation in Step 2 pays off.
Sub-heading: Be Direct and Calm
Avoid calling in specifically asking for the fee to be "waived" outright if it's already posted to your account. Instead, ask for a credit to offset the upgrade fee. Once the fee posts, it's typically harder to "waive" it; you're essentially asking for a refund.
Start the conversation politely. Something like, "Hi, I'm looking to upgrade my phone, and I noticed there's an upgrade fee. I've been a loyal customer for X years, and I'm hoping there's a way to avoid this charge."
Sub-heading: Highlight Your Loyalty
"I've been a loyal Verizon customer for X years, and I've always paid my bills on time."
"I'm considering upgrading, but this upgrade fee feels a bit excessive, especially given my long history with Verizon."
Sub-heading: Mention Alternatives (Subtly)
"I know other carriers don't charge an upgrade fee, or have lower ones, and I'd prefer to stay with Verizon if possible."
"I was also considering purchasing an unlocked device to avoid this fee entirely, but I'd prefer the convenience of buying directly through Verizon if we can work something out."
Sub-heading: Ask for a Supervisor (If Necessary)
If the first representative says no, politely ask to speak with a supervisor. "I understand you might not have the authority to waive this fee, but would it be possible to speak with a supervisor who might have more flexibility?" Supervisors often have more discretion for customer retention.
Sub-heading: Be Prepared for Pushback
They might tell you it's a standard fee, or that it's for network improvements. Reiterate your points about loyalty and alternatives.
They may offer a partial credit. This is still a win! Consider taking it if a full waiver isn't possible.
Step 5: Alternative Strategies to Avoid the Fee Entirely
If direct negotiation doesn't work, or you want to bypass the fee from the start, these methods are your best bet.
Sub-heading: Purchase an Unlocked Device
The most effective way to avoid the Verizon upgrade fee is to buy an unlocked phone directly from the manufacturer (Apple, Samsung, Google, etc.) or a reputable third-party retailer (like Amazon or Best Buy) and then simply transfer your existing SIM card to the new phone. Since you're not activating a Verizon-provided device, there's no upgrade fee.
Be aware: If you buy an unlocked phone but choose the "Verizon version" or have them activate it with a new SIM, you might still incur the fee. The key is to truly "bring your own device" (BYOD) by using your existing SIM.
Sub-heading: Wait for Promotions
Occasionally, Verizon will run promotions that waive upgrade fees, especially around major holidays or new device launches. Keep an eye out for these.
Sub-heading: Consider Verizon MVNOs
Mobile Virtual Network Operators (MVNOs) like Visible (owned by Verizon) use Verizon's network but often have lower fees and may not charge upgrade fees. If cost savings are your primary concern, this might be a viable alternative.
Step 6: What to Do if You're Still Charged (and What Not To Do)
Sometimes, despite your best efforts, the fee might appear on your bill.
Sub-heading: Review Your Bill Carefully
As soon as your new bill is available, carefully check for the upgrade fee.
If you were promised a waiver or credit and it's not there, immediately contact customer service. Have a record of your previous conversations (date, time, representative's name if you got one).
Sub-heading: Do NOT Get Angry or Threaten Immediately
Maintain a calm and polite demeanor. Aggression rarely gets you what you want.
Simply state the discrepancy and refer to your previous discussion.
By following these steps, you significantly increase your chances of waiving or at least reducing that pesky Verizon upgrade fee. It might take a bit of effort, but saving $35-$40 is definitely worth your time!
10 Related FAQ Questions: How to...
Here are some frequently asked questions about waiving Verizon upgrade fees and related topics:
How to check my Verizon upgrade eligibility?
You can easily check your upgrade eligibility by logging into your My Verizon account (either through the app or website). Navigate to the "Devices" section and select "Upgrade Device" to see your status, including when you're eligible for an upgrade or if you can do an early upgrade by paying off 50% of your current device.
How to avoid the Verizon upgrade fee when buying from Apple or Samsung?
To avoid the fee when buying from Apple or Samsung, choose the "unlocked" or "connect on your own later" option. Crucially, do not select Verizon as your carrier during the purchase process. Once you receive the phone, simply transfer your existing Verizon SIM card from your old device to the new unlocked phone.
How to get Verizon to credit an upgrade fee after it's been charged?
Contact Verizon customer service and politely explain that you'd like a credit for the upgrade fee. Highlight your loyalty as a long-term customer and your good payment history. While they might not "waive" it, they may offer a one-time credit to offset the charge.
How to use an old SIM card in a new phone to avoid the fee?
If you purchase an unlocked phone (not specifically a Verizon-branded one), you can often simply remove the SIM card from your old phone and insert it into your new unlocked device. This activates the new phone on your existing line without triggering an upgrade fee from Verizon.
How to negotiate with Verizon customer service effectively?
Be prepared with your account information and research. Be polite but firm, clearly state your request, highlight your loyalty, and be willing to politely escalate to a supervisor if the initial representative cannot assist you.
How to know if an upgrade fee applies to a new line versus an upgrade?
Verizon charges an activation fee for new lines of service and an upgrade fee for upgrading an existing device on an active line. Both fees are typically around $35-$40, though they might be reduced if you process the transaction online.
How to find current Verizon promotions that waive upgrade fees?
Regularly check the "Deals" or "Promotions" section on the official Verizon website and within the My Verizon app. Special offers, especially around major sales events or new phone launches, may include waived or reduced upgrade fees.
How to switch to a Verizon MVNO to potentially save on fees?
Research Verizon Mobile Virtual Network Operators (MVNOs) like Visible. These carriers use Verizon's network but often have different pricing structures and may not charge certain fees like upgrade fees. You would then port your number to the MVNO.
How to tell if a phone is truly "unlocked" and bypasses Verizon fees?
An "unlocked" phone is not tied to any specific carrier. When purchasing, look for descriptions that explicitly state "unlocked" or "carrier-free." If a phone comes with a pre-installed Verizon SIM or asks you to select Verizon during setup, it might still trigger an upgrade fee.
How to avoid paying the full upgrade fee by ordering online?
Verizon typically offers a 50% discount on the upgrade fee if you process your device upgrade online through the My Verizon app or their website, as opposed to doing it in a physical store. This is often the easiest way to at least reduce the fee.
