Do you want to update your Kroger Plus Card number but aren't quite sure where to start? Perhaps you've received a new card, your old one is lost, or you simply want to consolidate accounts. Whatever the reason, changing your Kroger Plus Card number can be a straightforward process, and we're here to guide you every step of the way!
Let's dive in and get those savings flowing again!
The Ultimate Guide to Changing Your Kroger Plus Card Number
Your Kroger Plus Card is your key to unlocking fantastic savings, fuel points, and personalized offers at Kroger Family of Stores. Keeping your account information, including your card number, up-to-date ensures you never miss out on these benefits. This guide will walk you through the various methods to change or update your Kroger Plus Card number.
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| How Do I Change My Kroger Card Number |
Step 1: Identify Your Current Situation and Goal
Before we jump into the "how-to," let's clarify your specific need. This will help you choose the most efficient path.
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A. Do you have a new physical Kroger Plus Card and want to link it to your existing online account? This is a common scenario if you picked up a new card at the store.
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B. Did you lose your old Kroger Plus Card and need to get a new number associated with your existing account? Don't worry, your points and digital coupons are usually safe!
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C. Do you not have a physical card but use an Alternate ID (like your phone number) and want to get a "virtual" card number or link a new one? Many people prefer using their phone number, but sometimes a physical card is desired.
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D. Are you trying to change the phone number associated with your card? This is a slightly different process than changing the card number itself.
Once you know your situation, proceed to the relevant steps below!
Step 2: Changing Your Kroger Plus Card Number Online (Most Common Method)
This is often the quickest and most convenient way to update your card information.
Sub-heading 2.1: Accessing Your Kroger Digital Account
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Navigate to the Kroger Website: Open your web browser and go to the official Kroger website: www.kroger.com.
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Sign In: Look for the "Sign In" button, usually located in the top right corner of the page. Click it and enter your email address and password associated with your Kroger digital account.
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Trouble logging in? If you've forgotten your password, there's usually a "Forgot Password?" link you can click to reset it. Follow the prompts to regain access.
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Tip: Write down what you learned.
Sub-heading 2.2: Locating Your Plus Card Information
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Go to "My Account": Once you're signed in, click on "My Account" (again, usually in the top right). This will take you to your account dashboard.
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Find the "Plus Card" Section: On your "My Account" page, you'll see various sections. Look for one specifically labeled "Plus Card" or "Shopper's Card."
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Click "Edit": Within the "Plus Card" section, there should be an "Edit" or "Update" option. Click on this to modify your card details.
Sub-heading 2.3: Entering Your New Card Number
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Input the New Card Number: You'll be prompted to enter your new Kroger Plus Card number. Carefully type in the 12-digit number from your new physical card. Make sure there are no typos, spaces, or extra symbols.
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Verify and Save: Double-check the number you entered for accuracy. Once confirmed, click "Save" or "Update" to finalize the change.
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Important Note: If you're encountering an error message stating "This Card number has been associated with another account already," it means your new card might already be linked to a different email address or digital account. In such cases, you will likely need to contact Kroger Customer Service (see Step 4).
Step 3: Changing Your Kroger Plus Card Number via Phone (For Lost Cards or Specific Issues)
If you've lost your card, or if the online method isn't working for you, calling customer service is a reliable alternative.
Sub-heading 3.1: Gathering Necessary Information
Before you call, have the following information ready to expedite the process:
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Your full name
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Your address
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Your phone number (especially if it's your Alternate ID)
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Your email address associated with your Kroger account
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Any old Kroger Plus Card numbers you might remember (if applicable)
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The new 12-digit Kroger Plus Card number (if you have a new physical card)
Sub-heading 3.2: Contacting Kroger Customer Service
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Dial the Customer Service Number: Call Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377).
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Follow the Prompts: Listen carefully to the automated menu options. You'll typically want to select options related to "Shopper's Card," "Account Services," or "Loyalty Program."
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Speak to a Representative: Explain your situation clearly to the customer service representative. Let them know you need to change or update your Kroger Plus Card number. They will guide you through the process, asking for the information you prepared earlier. They can often link a new physical card to your existing account, or even issue a new virtual card number if needed.
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Pro Tip: Customer service wait times can vary. Calling during off-peak hours (e.g., mid-morning on a weekday) might result in a shorter wait.
Step 4: Visiting the Customer Service Desk In-Store
For those who prefer in-person assistance, or if other methods prove challenging, a visit to your local Kroger store's customer service desk can be helpful.
QuickTip: The more attention, the more retention.
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Sub-heading 4.1: What to Bring
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A valid photo ID
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Your phone number (if it's your Alternate ID)
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Your new physical Kroger Plus Card (if you have one)
Sub-heading 4.2: Speaking with a Store Associate
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Locate the Customer Service Desk: Upon arriving at your Kroger store, ask a store associate to direct you to the customer service desk.
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Explain Your Need: Clearly tell the associate that you wish to change or update your Kroger Plus Card number. They have the tools to link a new card to your existing account or help troubleshoot issues.
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Provide Information: They will likely ask for your phone number (Alternate ID) or other identifying information to pull up your account. If you have a new physical card, they can scan it to link it.
Step 5: Understanding Alternate IDs and Virtual Cards
If you don't use a physical card and rely on your phone number, that's considered an Alternate ID (Alt ID). You generally don't change your Alt ID as if it were a card number, but rather ensure your preferred phone number is correctly linked to your Kroger account.
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Creating a Virtual Card/Alt ID: If you don't have a Shopper's Card, you can often create an Alt ID (which serves as a virtual card number) instantly online during the account registration process. Many customers use their mobile phone number for this.
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Updating Your Alt ID: If you need to change the phone number associated with your account, this can typically be done in your "My Account" settings online, similar to how you'd edit other personal information. If you encounter issues, contacting customer service is the best bet.
Congratulations!
By following these steps, you should now have successfully changed or updated your Kroger Plus Card number. Remember to use your updated card or Alternate ID during your next shopping trip to continue earning rewards and enjoying discounts!
10 Related FAQ Questions
Here are some frequently asked questions about Kroger Plus Cards and their quick answers:
QuickTip: Treat each section as a mini-guide.
How to check my Kroger Plus Card number online?
You can usually find your Kroger Plus Card number displayed in your "My Account" section on the Kroger website after you sign in. It's often listed under "Plus Card" or "Shopper's Card."
How to get a new Kroger Plus Card if I lost mine?
You can pick up a new physical card at any Kroger store's customer service desk. Then, you can link this new card to your existing online account via the Kroger website or by calling customer service.
How to link a new Kroger Plus Card to an existing online account?
Sign in to your Kroger.com account, go to "My Account," find the "Plus Card" section, click "Edit," and enter your new 12-digit card number.
How to use my phone number as my Kroger Plus Card?
When checking out at Kroger, simply enter your 10-digit phone number (used as your Alternate ID) on the keypad at the register.
How to update the phone number associated with my Kroger account?
Log in to your Kroger.com account, navigate to "My Account," and look for personal information or profile settings where you can edit your contact details, including your phone number.
Tip: Highlight what feels important.
How to combine multiple Kroger Plus Card accounts?
It's generally not possible to directly "combine" points from separate Kroger Plus Card numbers. However, you can ensure all household members use the same Kroger Plus Card number or Alternate ID to pool points and savings under one account. If you have two separate accounts and want to consolidate, contact customer service.
How to check my Kroger fuel points balance?
You can check your fuel points balance by logging into your Kroger digital account on Kroger.com or through the Kroger mobile app. The balance is usually displayed prominently on your account dashboard.
How to register a Kroger Plus Card online for the first time?
Go to Kroger.com, click "Register," and follow the prompts. You'll need an email address, and you can either enter a physical card number or create a virtual Alternate ID (often your phone number).
How to enroll in Kroger Community Rewards?
Sign in to your Kroger digital account, go to "My Account," scroll down to the "Community Rewards" section, click "Enroll Now" or "Edit," and search for the organization you wish to support by name or NPO number.
How to troubleshoot if my Kroger Plus Card isn't working?
First, ensure you're entering the correct 12-digit number or 10-digit Alt ID. If problems persist, try logging into your online account to check its status, or contact Kroger Customer Service at 1-800-KRO-GERS (1-800-576-4377) for assistance.
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