Unlocking Savings: A Step-by-Step Guide to Changing Your Kroger Plus Card on the App
Hey there, savvy shopper! Ever found yourself staring at your Kroger app, wondering how to update your Kroger Plus Card details or link a new one to unlock all those amazing savings and fuel points? You're not alone! Whether you've got a brand new card, a family member's card you want to add, or just need to ensure your account is perfectly aligned with your loyalty, this comprehensive guide is here to walk you through every single step. Let's get those digital coupons and personalized offers flowing!
Step 1: Are You Ready to Dive into Savings?
Before we begin, let's make sure you have everything you need. Do you have your current Kroger Plus Card handy, or the new one you wish to add? Do you remember your Kroger digital account login (email and password)? Great! Having these readily available will make the process smooth and quick.
If you don't have a Kroger digital account yet, don't worry! We'll briefly touch upon how to create one as well, as it's a prerequisite for managing your Plus Card within the app.
Step 2: Accessing Your Kroger Digital Account
The Kroger app is your gateway to managing your loyalty program.
Sub-heading: Launching the App
First things first, open the Kroger app on your smartphone or tablet. Look for the familiar green logo!
If you're not already signed in, you'll be prompted to do so. Enter your email address and password associated with your Kroger digital account.
Forgot your password? No sweat! There's usually a "Forgot Password?" link you can tap to reset it. Follow the on-screen instructions to regain access to your account.
Sub-heading: Navigating to Your Profile
Once logged in, you'll see the app's home screen. To access your account settings and manage your Kroger Plus Card, you'll need to find the "Account" or "Profile" section.
Look for an icon that resembles a person or a menu (often three horizontal lines, sometimes called a "hamburger menu") usually located in the top-left or top-right corner of the screen.
Tap on this icon. A menu will slide out or a new page will open.
From this menu, locate and tap on "My Account" or "Profile Information." This is where all your personal and loyalty details reside.
Step 3: Locating Your Shopper's Card Information
Now that you're in your account settings, it's time to pinpoint the section where your Kroger Plus Card (also often referred to as your "Shopper's Card") details are stored.
Scroll through your "My Account" or "Profile Information" page. You're looking for a section specifically labeled something like "Shopper's Card Number," "Plus Card," or "Loyalty Card."
You might see your current card number or alternate ID (Alt ID) displayed here. The Alt ID is typically your phone number if you use that instead of a physical card.
Step 4: Initiating the Change or Update
This is where you'll tell the app you want to modify your card information.
Within the "Shopper's Card Number" or "Plus Card" section, you should see an option to "Edit" or "Change." Tap on this.
Be prepared to enter your new card number. If you're switching to a different physical card, have that 12 or 13-digit number from the back of the card ready.
If you're using an Alt ID (phone number), you might have the option to update that number or link a new one. Remember, your Alt ID is usually a 10-digit number.
The app might ask you to confirm your identity at this stage, possibly by re-entering your password for security purposes.
Step 5: Entering and Saving Your New Card Details
Accuracy is key here to ensure your savings are applied correctly!
Carefully type in the new Kroger Plus Card number into the designated field. Double-check every digit to avoid errors.
If you're updating your Alt ID, enter the new 10-digit phone number you wish to use.
Once you've entered the new information, look for a "Save," "Update," or "Confirm" button. Tap it to finalize the change.
The app should provide a confirmation message indicating that your Shopper's Card information has been successfully updated.
Step 6: Verifying Your Changes and Enjoying the Benefits!
After saving your new card details, it's a good idea to quickly verify that the change was successful.
Navigate back to your "My Account" or "Profile Information" section and check the "Shopper's Card Number" field. It should now display your newly linked card number or Alt ID.
To further confirm, try Browse the digital coupons section. You should see them ready to be loaded to your updated card!
The next time you shop at Kroger, use your updated Kroger Plus Card (either by scanning the physical card, entering your Alt ID, or using Kroger Pay in the app) to ensure your purchases are linked to the correct loyalty account. All your clipped digital coupons and earned fuel points will now be associated with your new card!
Congratulations! You've successfully changed your Kroger Plus Card on the app. Get ready to enjoy all the personalized savings and rewards Kroger has to offer!
Frequently Asked Questions (FAQs)
How to check if my Kroger Plus Card is linked to my app?
You can check if your Kroger Plus Card is linked by logging into the Kroger app, going to "My Account" or "Profile Information," and looking for the "Shopper's Card Number" section. Your linked card number or Alt ID will be displayed there.
How to create a Kroger digital account if I don't have one?
To create a Kroger digital account, download the Kroger app or visit Kroger.com. Look for "Register" or "Create an Account." You'll typically need to enter your email address, create a password, select your preferred store, and either link an existing Kroger Plus Card or create a virtual one.
How to find my Kroger Plus Card number if I don't have the physical card?
If you don't have your physical Kroger Plus Card, you can often find your card number by logging into your digital account on the Kroger app or website. It's usually listed under "My Account" or "Profile Information" in the "Shopper's Card Number" section. Alternatively, you can call Kroger Customer Service.
How to use my phone number as my Kroger Plus Card?
When you create a Kroger digital account, you can often choose to use your phone number as an "Alternate ID" (Alt ID). This 10-digit number functions just like your physical card at checkout. Ensure your Alt ID is linked to your account in the app's profile settings.
How to add another family member's Kroger Plus Card to my account?
Kroger generally links accounts that share the same street address and last name into a "loyalty program household." This automatically combines digital coupons, points, and rewards. If you need to explicitly link a new card from a family member, you might need to contact Kroger Customer Service to merge or link accounts.
How to troubleshoot if my new Kroger Plus Card isn't saving in the app?
If your new Kroger Plus Card isn't saving, double-check that you've entered all digits correctly. Ensure you have a stable internet connection. If the problem persists, try clearing the app's cache (in your phone's settings) or reinstalling the app. You may also need to contact Kroger Customer Service for assistance.
How to ensure I get all digital coupons after changing my card?
Once your new Kroger Plus Card is successfully linked to your digital account, all digital coupons you "clip" in the app will automatically load to that card. Ensure you're signed into the correct digital account when clipping coupons.
How to unlink a Kroger Plus Card from my app?
The Kroger app usually allows you to "edit" or "change" your Shopper's Card rather than explicitly "unlinking" it. If you need to completely remove a card or link it to a different digital account, it's best to contact Kroger Customer Service for direct assistance.
How to verify my Kroger Plus Card when shopping in-store after changing it?
After changing your card in the app, you can verify it in-store by either scanning the physical card with the updated number, entering your Alt ID (phone number) at the pin pad, or using Kroger Pay (which integrates your loyalty card) through the app at checkout.
How to contact Kroger Customer Service for card issues?
You can contact Kroger Customer Service by calling 1-800-KRO-GERS (1-800-576-4377). Their hours are typically Monday through Friday from 9:00 AM to 9:00 PM EST. You can also find contact forms and a help center on the Kroger website.
