Have you ever wished for a grocery shopping experience that saves you time, energy, and the hassle of navigating crowded aisles? Look no further than Kroger Pickup! This fantastic service allows you to conveniently order your groceries online and then simply drive to your local Kroger store for a quick and easy pickup. No more wandering, no more waiting in long lines – just pure convenience.
Let's dive into a comprehensive, step-by-step guide on how to master Kroger Pickup, making your grocery runs a breeze.
Step 1: Getting Started – Your Digital Gateway to Groceries!
Ready to revolutionize your grocery routine? The first crucial step is to get yourself set up on Kroger's digital platform.
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| How Does Pickup Work At Kroger |
Sub-heading 1.1: Create Your Kroger Digital Account
If you don't already have one, you'll need a Kroger digital account. This is your personal hub for all things Kroger online.
Via the Website:
Open your web browser and navigate to the official Kroger website:
www.kroger.com.Look for the "Sign In" or "Create Account" button, usually located in the top right corner of the page.
Click "Create Account" and follow the prompts to enter your personal details, including your name, email address, and a secure password.
Crucially, you'll be asked if you have a Kroger loyalty card (like a Plus Card, Rewards Card, etc.). If you do, enter its number. This links your online account to your in-store savings and fuel points! If not, you can create an alternative ID.
You'll likely receive an email to verify your account. Click the link in the email to complete the registration.
Via the Kroger App:
Download the Kroger app from your device's app store (Google Play Store for Android or Apple App Store for iOS).
Open the app and you'll usually be prompted to sign in or create an account.
Follow the same steps as on the website to create your account or link your existing one.
Sub-heading 1.2: Select Your Preferred Pickup Store
Once logged in, it's time to tell Kroger where you want to pick up your groceries.
On the website, look for a "Pickup at" or "Change Store" option, usually near the top of the page.
In the app, this setting can often be found in your account or within the pickup/delivery menu.
Enter your ZIP code or allow the app/website to use your current location.
A list of nearby Kroger stores offering pickup will appear. Select your preferred store. This is important because inventory and pickup slot availability can vary by location.
Step 2: Filling Your Cart – The Digital Shopping Spree!
Now for the fun part: adding all your desired items to your virtual cart!
QuickTip: Use posts like this as quick references.
Sub-heading 2.1: Navigating the Online Store
Kroger's online shopping interface is designed to be intuitive, whether you're on the website or using the app.
Search Bar: The easiest way to find specific items is by using the search bar, usually prominent at the top of the screen. Type in product names (e.g., "milk," "apples," "cereal").
Browse by Aisle/Department: You can also browse by categories like "Produce," "Dairy," "Meat & Seafood," "Pantry," etc., just like you would in a physical store.
Weekly Ads & Coupons: Don't forget to check the "Weekly Ad" and "Digital Coupons" sections! You can often clip digital coupons directly to your Shopper's Card, and they'll automatically apply to your order. This is a fantastic way to save money!
Past Purchases & Favorites: Kroger often keeps track of your past purchases, making it super easy to reorder your usuals. You can also mark items as "favorites" for quick access.
Sub-heading 2.2: Adding Items and Special Instructions
As you find items you want, simply click "Add to Cart" or the "+" button.
Adjusting Quantity: You can easily increase or decrease the quantity of an item in your cart by using the "+" and "-" buttons next to it.
Special Instructions: For certain items, especially produce, deli, or meat, you might see an option to add "special instructions." Use this wisely! For example, you could request "ripe avocados" or "thinly sliced turkey." Keep instructions concise and clear.
Substitutions: This is a key feature for Kroger Pickup. During checkout, you'll have the option to allow or disallow substitutions.
Allow substitutions: If an item you ordered is out of stock, Kroger associates will try to find a similar replacement (e.g., a different brand of the same product, or a larger size). This helps ensure you get a full order.
Disallow substitutions: If you absolutely need a specific brand or type of item, you can choose this option. If it's out of stock, you simply won't receive it.
Pro Tip: Most users find it beneficial to allow substitutions, as it prevents missing items. You can always refuse a substitution at pickup if you don't like it.
Step 3: Scheduling Your Pickup & Payment – Locking It In!
Once your virtual cart is full, it's time to finalize your order.
Sub-heading 3.1: Review Your Cart and Proceed to Checkout
Click on your shopping cart icon (usually in the top right corner) to review your entire order. Double-check quantities, items, and any special instructions.
When you're satisfied, click "Proceed to Checkout" or "Check Out Pickup Items."
Sub-heading 3.2: Select Your Pickup Time Slot
Tip: Look for examples to make points easier to grasp.
This is where you choose when you'll get your groceries.
You'll be presented with available dates and one-hour time windows for pickup.
Pickup slots fill up quickly, especially during peak times, so it's a good idea to reserve your slot in advance if you have a specific time in mind.
Select the date and time that works best for your schedule.
Sub-heading 3.3: Payment Information
Enter your payment details. Kroger Pickup primarily accepts credit or debit cards.
Note: While you enter your payment information online, your card won't be charged until your order is actually picked up. There will be an estimated total, and your bank may place a hold for this amount. The final price might adjust due to weighted items, substitutions, or coupons applied at pickup.
SNAP EBT: Kroger Pickup does accept SNAP EBT payments at most locations. If using EBT, you'll typically select "SNAP EBT at Pickup" online and then swipe your EBT card at the store when you arrive.
You may also be prompted to add a mobile phone number for text updates regarding your order's status and any substitutions. This is highly recommended!
Sub-heading 3.4: Confirm and Submit Your Order
Review all the details one last time: pickup location, date, time, items, and payment information.
Click "Submit Order" or "Place Order." You'll receive an email confirmation shortly after.
Step 4: The Pickup Day – Easy & Efficient!
The day has arrived! This is where the magic happens – no more pushing a cart!
Sub-heading 4.1: Receive Updates and Head to Kroger
You'll likely receive text message updates as your order is being picked and prepared. This can include notifications about items that are out of stock or substitutions made.
Head to your chosen Kroger store during your selected one-hour pickup window.
Sub-heading 4.2: Arriving at the Pickup Area
Look for designated Kroger Pickup (or formerly ClickList) parking spots. These are usually clearly marked with signs, often near the front of the store.
Once parked, look for a sign with a phone number to call or instructions to use the Kroger app to "check in."
Call the number provided on the sign and let the associate know you've arrived and your order number (found in your confirmation email/app). If using the app, follow the "I'm Here" prompts.
QuickTip: Skip distractions — focus on the words.
Sub-heading 4.3: Loading Your Groceries
A friendly Kroger associate will bring your order out to your car.
They will typically review any substitutions with you. This is your opportunity to refuse any substitutions you don't want. If you decline an item, it will be removed from your bill.
If you have any physical paper coupons, hand them to the associate at this time for them to scan. Note: Digital coupons are automatically applied, but paper coupons require in-person processing.
The associate will load your groceries into your vehicle. Many stores prefer that you open your trunk or back door for them.
You will present the payment card you used online for the final charge. If there are any issues with the card, it's wise to have a backup payment method ready.
If your order includes age-restricted items (like alcohol or tobacco), you will need to present a valid government-issued photo ID to the associate for age verification.
And just like that, your Kroger Pickup experience is complete! You've saved time and effort, all from the comfort of your car.
Frequently Asked Questions (FAQs) about Kroger Pickup
Here are 10 common questions about Kroger Pickup, with quick answers to help you out:
How to: Create a Kroger Digital Account?
Go to
www.kroger.comor download the Kroger app, then select "Create Account" and follow the prompts. Link your loyalty card for extra savings!
How to: Select My Pickup Store?
Once logged in, use the "Pickup at" or "Change Store" option on the website or in the app to enter your ZIP code and choose your preferred store location.
How to: Add Items to My Cart?
Use the search bar to find specific products or browse by department. Click "Add to Cart" or the "+" button next to desired items.
How to: Handle Out-of-Stock Items and Substitutions?
QuickTip: Slow scrolling helps comprehension.
During checkout, you can choose to "Allow Substitutions." If an item is out of stock, associates will find a comparable replacement. You can refuse any substitutions at pickup.
How to: Apply Digital Coupons?
Clip digital coupons to your Kroger loyalty card online or in the app. They will automatically apply to your order during checkout or at pickup.
How to: Schedule My Pickup Time?
At checkout, you'll see available one-hour pickup windows. Select the date and time that works best for you. Book in advance for popular slots!
How to: Pay for My Kroger Pickup Order?
You'll enter your credit or debit card information online. The card is charged at pickup. SNAP EBT is accepted at most locations by swiping your card at the store.
How to: Modify or Cancel an Order?
You can typically modify or cancel an order through your Kroger digital account or the app until the shopper has started picking your order. Once picking begins, it's usually not possible to modify.
How to: Check In When I Arrive at the Store?
Park in a designated Kroger Pickup spot. Call the phone number on the sign or use the Kroger app's "I'm Here" feature to alert associates of your arrival.
How to: Use Paper Coupons for Pickup?
Present any valid paper coupons to the Kroger associate who brings out your order. They will scan them and apply the discounts to your final bill.
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