So, you're looking to remove a device from your Verizon plan? Perhaps you've upgraded to a new phone, want to reduce your monthly bill, or simply no longer need that extra tablet on your account. Whatever the reason, navigating the process can sometimes feel a bit like a maze. But don't worry, you've come to the right place! This comprehensive guide will walk you through every step, ensuring a smooth and hassle-free experience. Let's get started, shall we?
Understanding "Removing a Device" from Your Verizon Plan
Before we dive into the "how-to," it's crucial to understand what "removing a device" actually means in the context of Verizon. It can encompass a few scenarios:
Disconnecting a Line of Service: This is the most common scenario. When you "remove a device," you are typically disconnecting the associated line of service for that device. This means the phone number or data plan linked to that device will be canceled, and you will no longer be billed for that specific line.
Paying off a Device Payment Agreement: If the device you're removing was purchased on a device payment plan, you will likely owe the remaining balance on that device. This balance will usually be charged on your next bill after disconnecting the line.
Transferring a Device/Line: In some cases, you might not want to outright cancel the line but rather transfer it to another person's account (e.g., a family member taking over the line) or even port the number to a different carrier. This is a distinct process from simply disconnecting.
Removing a Physical Device from Account Management (without cancelling a line): This is less common and usually pertains to managing devices you own outright or have paid off. While you might no longer use it, the "line" might still exist if you intend to activate another device on it later. However, for most users, "removing a device" implies disconnecting the service.
This guide will primarily focus on disconnecting a line of service associated with a device, as that's what most users intend when they say "remove a device."
The Step-by-Step Guide to Removing a Device from Your Verizon Plan
Let's break down the process into clear, manageable steps.
Step 1: Assess Your Situation and Gather Information (Engage!)
Alright, before we even touch your Verizon account, let's take a moment to think critically about what you're trying to achieve. This is crucial to avoid any unexpected charges or complications down the line.
Why are you removing this device?
Upgraded phone? Great! Do you want to keep the old device's number?
Reducing your bill? Understand that disconnecting a line will impact your overall plan structure and potentially any multi-line discounts.
Someone else is taking over the device/line? This requires a "Transfer of Service" (Assumption of Liability), which is a different process than simply disconnecting.
Lost or stolen device? You'll want to suspend the line first, then potentially file an insurance claim, and then disconnect if you're not replacing it.
Is there an outstanding Device Payment Agreement (DPA) on the device? This is very important! If so, the remaining balance will be due on your next bill. Check your My Verizon account for this information.
Are you under any promotional agreements tied to this device or line? For example, "Buy One, Get One (BOGO)" promotions. Disconnecting a line involved in such a promotion will usually discontinue the bill credits for the "free" device, and you'll be charged the remaining balance for both.
Do you want to keep the phone number? If you plan to transfer the number to another carrier (port out), you must initiate the port-out process with the new carrier first. If you disconnect the line from Verizon before porting, you will lose that number permanently.
Are you the Account Owner or an Account Manager? Only the Account Owner or an authorized Account Manager can make changes to lines of service.
What you'll need handy:
Your Verizon Account Number.
Your Account PIN or the last four digits of the Account Owner's Social Security Number (SSN).
The phone number associated with the device you want to remove.
The Device ID (IMEI/ESN) of the device (optional, but helpful).
Step 2: Explore Your Disconnection Options
Verizon offers a few ways to disconnect a line, each with its own nuances.
Sub-heading 2.1: Disconnecting Online (My Verizon Website/App)
This is often the quickest and most convenient method, if your line is eligible.
Log In: Go to the
Verizon website Navigate to Device/Line Management:
On the website, look for "Account" or "My Devices." You might see a section like "Manage Devices" or "Lines & Devices."
In the app, tap on the "Mobile" or "Home" tab (depending on your service), then navigate to "Devices" and tap the appropriate mobile number.
Find Disconnect Option: Look for an option like "Disconnect Line," "Cancel Service," or a "More" icon (three dots) that might reveal these options. Some Reddit users report seeing "disconnect device" under "manage device."
Check Eligibility: Verizon's system will typically tell you if a line is eligible for online disconnection. Lines with active device payment agreements or certain promotions might not be eligible for online disconnection and may require a call to customer service.
Follow Prompts: If eligible, follow the on-screen prompts to confirm the disconnection. Be sure to review any associated fees or remaining balances.
Sub-heading 2.2: Calling Verizon Customer Service (Recommended for Complex Cases)
For situations involving device payment plans, promotions, or if you prefer speaking to a representative, calling customer service is the most reliable method.
Dial Up: Call Verizon Customer Service at 1-800-922-0204 from a landline, or 611 directly from your Verizon phone.
Be Prepared: Have your account information ready (Account Number, PIN/SSN, phone number of the device to remove).
State Your Intent Clearly: When you connect with a representative, clearly state that you wish to "disconnect a line of service" for a specific device.
Discuss Financial Implications: The representative will inform you about any outstanding device payment balances, early termination fees (if applicable, though less common with current plans), or impacts on promotional credits. Don't be afraid to ask questions!
Decline Retention Offers (if applicable): Verizon representatives are trained to offer incentives to keep your business. Politely decline if you've already made up your mind.
Get Confirmation: Request a confirmation number or email for your disconnection request. This is your proof!
Sub-heading 2.3: Visiting a Verizon Corporate Store
While convenient for some, a corporate store is generally not the primary recommendation for disconnecting a line unless absolutely necessary (e.g., you're returning equipment directly or need in-person assistance with a complex situation).
Important Note: Corporate stores typically cannot disconnect lines that are outside of a 30-day window from activation, or for reasons other than a death or domestic violence, according to some reports. Calling customer service is generally more effective for a standard disconnection.
Step 3: Understand the Financial Impact
This is where many users get caught off guard. Be fully aware of the financial repercussions of removing a device.
Sub-heading 3.1: Device Payment Agreement (DPA) Balances
If the device you're removing was purchased through a Device Payment Agreement, the remaining balance of that agreement will become due in full on your next billing cycle. This can be a substantial amount, so be prepared for it.
You can typically pay off a device payment agreement early through your My Verizon account if you wish to avoid a large lump sum on your next bill.
Sub-heading 3.2: Promotional Credits
If your device was part of a promotion (e.g., a "Buy One, Get One" offer, or credits spread over 24/36 months), disconnecting the associated line will often terminate the remaining promotional credits. This means you'll be responsible for the full, uncredited balance of the device.
Sub-heading 3.3: Final Bill Charges
Your final bill will include any applicable usage fees, prorated access charges, taxes, surcharges, and the outstanding device balance (if any) accrued up to the termination date.
Cancellation isn't always effective on the day you request it. It's often effective on the last day of your current billing period. This means you'll pay for the full month of service, even if you disconnect mid-cycle. Consider disconnecting towards the end of your billing cycle to maximize your paid service.
Step 4: Prepare the Device (If Applicable)
If you plan to sell, trade in, or give away the device after removing it from your plan, follow these crucial steps:
Backup Your Data: Ensure all photos, contacts, apps, and other important data are backed up to a cloud service (Google Drive, iCloud) or a computer.
Perform a Factory Reset: This is essential to erase all your personal information and settings from the device. This protects your privacy and prepares the device for a new user.
For Android: Go to Settings > System > Reset options > Erase all data (factory reset).
For iOS: Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
Disable Activation Locks:
For iPhones: Turn off "Find My iPhone" and sign out of your Apple ID. This is critical, as the phone will be unusable for anyone else if the Activation Lock remains active.
For Android: Remove your Google account from the device.
Remove SIM Card: Always remove your SIM card before disposing of or giving away a device.
Step 5: Confirm Disconnection and Final Bill
After you've gone through the disconnection process:
Monitor Your My Verizon Account: Check your account online or in the app to confirm that the line has been disconnected. It might take some time for the changes to fully reflect.
Review Your Next Bill: Carefully examine your next Verizon bill. Ensure the disconnected line is no longer listed and that any expected outstanding device balances or prorated charges are correct. If you see discrepancies, contact customer service immediately.
Return Rented Equipment (if applicable): If the device was rented (e.g., a Fios router or certain hotspots), Verizon will expect it back to avoid unreturned equipment charges. They typically provide instructions and a return label.
What if You Want to Keep the Number or Transfer the Line?
This is a different process than simple disconnection!
Porting Your Number to Another Carrier: If you want to keep your current phone number, DO NOT disconnect your Verizon line first! Instead, initiate the transfer (port-in) process with your new carrier. They will contact Verizon, transfer your number, and your Verizon line will automatically disconnect once the port is complete.
Transfer of Service (Assumption of Liability): If you want someone else to take over the line and its associated device payment agreement, you'll need to complete a Transfer of Service. This typically involves both parties contacting Verizon to authorize the transfer of billing responsibility. This can often be initiated through the My Verizon app or website.
10 Related FAQ Questions
How to check if my device has an outstanding payment plan with Verizon?
You can check this by logging into your My Verizon account (either on the website or through the app), navigating to the "Devices" or "Lines & Devices" section, and selecting the specific device. Its payment status and remaining balance will typically be displayed there.
How to avoid early termination fees when removing a device from Verizon?
Current Verizon plans generally do not have early termination fees for service. However, if you are on a device payment agreement, the remaining balance for the device will become due immediately upon disconnection, which can be a significant lump sum. Promotions tied to device purchases might also be forfeited.
How to port my Verizon number to a new carrier without losing it?
To port your number, you must initiate the port-in process with your new carrier first. Provide them with your Verizon account number and account PIN. They will handle the transfer, and your Verizon line will automatically close once the port is complete. Do NOT disconnect your Verizon line before porting.
How to suspend a Verizon line instead of disconnecting it?
You can suspend a line for reasons like travel or a lost/stolen device through your My Verizon account or by calling customer service. This temporarily stops service while keeping the line active, and device payments (if any) typically continue.
How to factory reset my device before removing it from my Verizon plan?
For Android, go to Settings > System > Reset options > Erase all data (factory reset). For iPhones, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. Always back up your data first!
How to disable Find My iPhone or Google Activation Lock before selling a device?
For iPhones, go to Settings, tap your name at the top, then iCloud > Find My iPhone, and turn it off. Sign out of your Apple ID. For Android, remove your Google account(s) from the device in Settings > Accounts.
How to get a confirmation of my line disconnection from Verizon?
When disconnecting a line through customer service, always request a confirmation number or email for your records. If disconnecting online, typically you'll receive an on-screen confirmation and/or an email.
How to determine my Verizon billing cycle end date?
You can find your billing cycle end date on your monthly Verizon bill or by logging into your My Verizon account and navigating to the "Bill" section. This is helpful if you want to disconnect near the end of a cycle.
How to transfer a device payment agreement to another line on my Verizon account?
This is typically possible if you have another eligible line on your account that does not have its own device payment plan. You would need to contact Verizon Customer Service to inquire about transferring the device payment responsibility to that line before disconnecting the original line.
How to transfer my Verizon line to another person's account?
This process is called an "Assumption of Liability" or "Transfer of Service." Both the current account owner and the new account owner need to be involved. You can often initiate this through the My Verizon website or app, or by contacting customer service.