Adding an Account Manager to your Verizon account can be incredibly helpful, especially if you share your plan with family members or need someone else to handle certain aspects of your service. But how exactly do you do it through the Verizon app? This comprehensive guide will walk you through the process step-by-step, ensuring you can confidently grant access to trusted individuals.
Ready to Share the Management Load? Let's Get Started!
Have you ever been in a situation where a family member needed to troubleshoot an issue, check data usage, or even pay the bill, but you, as the Account Owner, weren't available? It can be incredibly frustrating! That's where adding an Account Manager comes in. This guide will empower you to delegate certain responsibilities, making your Verizon account management much smoother.
Understanding Verizon Account Roles: Owner vs. Manager
Before we dive into the "how-to," it's crucial to understand the different roles within a Verizon account:
Account Owner: This is the person who originally opened the account and is financially responsible for it. The Account Owner has full control over all aspects of the account, including adding or removing lines, changing plans, and managing other users. There can only be one Account Owner.
Account Manager: An Account Manager is an authorized user designated by the Account Owner. They have significant access to the account and can perform most transactions, such as making payments, checking usage, upgrading devices, and even adding lines (though they generally cannot add/change the account PIN or add/delete other Account Managers). This role is perfect for trusted family members or friends who need to assist with account management. Verizon typically allows up to 6 Account Managers per account.
Account Member: An Account Member has limited access, usually to their individual line of service. They can check their own data usage, manage their voicemail, and make one-time payments, but they cannot access sensitive billing information or make changes to other lines on the account.
For the purpose of this guide, we're focusing on adding an Account Manager.
Step 1: Prepare for Success - Gather Your Essentials!
Alright, let's make sure you're fully prepared before you begin. This step is crucial for a smooth process!
1.1: Confirm Your Account Owner Status
Only the Account Owner can add an Account Manager. Make sure you are signed into the My Verizon app as the primary Account Owner. If you're not, you won't see the option to add an Account Manager.
1.2: Update Your My Verizon App
Ensure your My Verizon app is the latest version. Verizon frequently updates its app, and newer features or changes in the interface might only be available on the most recent version.
How to check:
For Android: Go to the Google Play Store, search for "My Verizon," and if an "Update" button is available, tap it.
For iOS: Go to the App Store, tap your profile icon, scroll down to see pending updates, or search for "My Verizon" and update if prompted.
1.3: Have the New Account Manager's Information Ready
You'll need some key details for the person you want to add as an Account Manager:
Their Legal First Name
Their Legal Last Name (It's essential this matches their government-issued ID to avoid issues if they contact customer service or visit a store.)
Their Mobile Number (if they have one on your Verizon account)
Their Email Address
Step 2: Navigating the My Verizon App to Account Settings
Now that you're ready, let's open the app and find the right section.
2.1: Open the My Verizon App and Sign In
Launch the My Verizon app on your smartphone.
If you're not already logged in, enter your User ID or mobile number and password. You might also be prompted for a fingerprint or Face ID if you have it enabled.
2.2: Access Your Profile & Settings
Once logged in, look for the "Me" tab at the bottom of the screen and tap on it. This tab typically houses your personal account information and settings.
On the "Me" tab, you'll see various options. Look for "Profile & settings" and tap to open it.
Step 3: Locating the Account Manager Section
You're getting closer! This is where you'll find the option to manage your account users.
3.1: Find "Account managers"
Within "Profile & settings," you'll see a list of categories. Scroll down until you find "Account managers" (or something similar, like "Account roles" or "User management").
Tap on "Account managers."
Step 4: Adding a New Account Manager
This is the core of the process. Follow these steps carefully.
4.1: Initiate the "Add Manager" Process
On the "Account managers" screen, you should see an option to "Add manager" or a similar button/link.
Tap this option to begin adding a new Account Manager.
4.2: Enter the New Account Manager's Details
You will be prompted to enter the required information for the person you're adding. Make sure to enter their legal first and last name as it appears on their government-issued ID. This is critical for verification purposes if they ever need to contact Verizon customer service or visit a store.
If the person you're adding already has a mobile number on your Verizon account, you might see an option to select their line of service. If not, there might be an option like "No Line Assigned."
Enter their email address. This is important for them to receive notifications and manage the account online.
4.3: Review and Confirm
After entering the details, you'll likely be asked to review the information you've provided. Double-check for any typos or inaccuracies.
You may also be presented with Terms and Conditions related to granting Account Manager access. It's always a good idea to read these.
Once you're satisfied, tap "Add Manager" or "Continue" to confirm the addition.
4.4: Verification (if applicable)
Verizon may send a verification request to you (the Account Owner) via email or text to confirm the change. Follow the link in the message to complete the verification. This is a security measure to ensure you authorize the change.
Step 5: What Happens Next and What the Account Manager Can Do
Congratulations! You've successfully added an Account Manager. Here's what you and the newly added manager can expect:
5.1: Account Manager Registration
The person you added will likely receive an email or text invitation from Verizon prompting them to set up their own My Verizon login if they don't already have one, or to confirm their access.
They will need to follow the instructions to create their own My Verizon User ID and password, if applicable, or log in with their existing credentials.
5.2: Permissions of an Account Manager
As an Account Manager, the individual can now perform a wide range of actions on the account, including:
Making one-time payments and viewing billing details.
Checking data usage for all lines on the account.
Upgrading devices for any line.
Adding new lines of service (though some advanced changes might still require the Account Owner).
Changing or resetting voicemail passwords.
Managing individual line features (e.g., blocking calls or messages).
They cannot (generally):
Change the Account Owner.
Add, change, or delete the Account PIN.
Add, change, or delete other Account Managers.
Related FAQ Questions (How to...)
Here are 10 frequently asked questions related to managing Verizon accounts and their quick answers:
How to check my current Verizon account role?
Sign in to the My Verizon app, go to the "Me" tab, then "Profile & settings," and look for "Account managers" or "Account roles." Your role (Account Owner, Account Manager, or Account Member) should be displayed there.
How to remove an Account Manager from the Verizon app?
In the My Verizon app, go to "Me" > "Profile & settings" > "Account managers." Find the manager you wish to remove under "Current Account Managers" and tap the "Delete" or "Remove" option next to their name. Confirm the removal when prompted.
How to change the Account Owner on Verizon?
Changing the Account Owner generally requires contacting Verizon Customer Service directly by phone. This is a security measure as it involves financial responsibility for the account.
How to view data usage for all lines on my Verizon account?
As an Account Owner or Account Manager, open the My Verizon app. The main dashboard or "Account" tab usually displays a summary of data usage. You can then typically tap to see detailed usage for each line.
How to pay my Verizon bill through the app?
Open the My Verizon app, navigate to the "Bill" or "Payments" section. You'll see your current balance and options to make a one-time payment or set up Auto Pay.
How to upgrade a phone for someone on my Verizon account?
As an Account Owner or Account Manager, go to the "Shop" or "Devices" section in the My Verizon app. Select the line for which you want to upgrade the phone and follow the prompts.
How to add a new line to my existing Verizon account?
In the My Verizon app, navigate to the "Shop" or "Plans & Devices" section. There should be an option to "Add a line" or "Get a new device." Follow the steps to choose a device and plan for the new line.
How to access Verizon customer support through the app?
In the My Verizon app, look for a "Support" or "Contact Us" option, often found on the "Me" tab or a dedicated support icon. This will provide options for chat, calling, or FAQs.
How to manage perks or features on my Verizon plan?
As an Account Owner or Account Manager, in the My Verizon app, go to "Services & perks" or a similar section. Here you can add, activate, or remove optional plan perks and features.
How to troubleshoot My Verizon app issues?
First, ensure your app is updated to the latest version. If issues persist, try clearing the app's cache and data (in your phone's app settings) or uninstalling and reinstalling the app. If the problem continues, contact Verizon Customer Support.
