Hey there, Tesla owner! Are you looking to streamline your monthly expenses or simply find that some Premium Connectivity features aren't essential for your driving needs? Many Tesla owners eventually consider whether the Premium Connectivity subscription is truly worth it for them. The good news is, canceling it is a straightforward process, primarily handled through the Tesla mobile app. Let's walk through it step-by-step.
How to Cancel Tesla Premium Connectivity
Canceling your Tesla Premium Connectivity subscription is a quick and easy process directly within the Tesla app. Follow these steps to manage your subscription.
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| How To Cancel Tesla Premium Connectivity |
Step 1: Engage with the Tesla App
First things first, grab your smartphone! The Tesla app is your central hub for managing almost everything related to your Tesla, and subscriptions are no exception.
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Ensure you have the latest version of the Tesla app installed. If not, head over to your app store (Google Play Store for Android or Apple App Store for iOS) and update it. A smooth process begins with an up-to-date app!
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Log in to your Tesla account. Make sure you're logged in with the account linked to your Tesla vehicle and the Premium Connectivity subscription.
Step 2: Navigate to the Upgrades Section ⬆️
Once you're in the app, finding the right section is key.
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Open the Tesla app.
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From the main screen, you'll see several icons or options at the bottom. Look for and tap on the "Upgrades" tab. This tab is usually located at the bottom of the screen.
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Pro Tip: Sometimes, the layout of the Tesla app can vary slightly with updates, but the "Upgrades" section remains a constant.
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Step 3: Manage Your Subscriptions ➡️
Within the "Upgrades" section, you'll find a way to manage your current services.
QuickTip: Keep a notepad handy.
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After tapping "Upgrades," you'll likely see options for various upgrades, both available for purchase and those you already have. Look for a section or button labeled "Manage" or "Manage Upgrades." This is often a small text link or button.
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Tap on "Manage." This will take you to a screen that lists your active subscriptions and eligible upgrades.
Step 4: Locate Premium Connectivity
Now, pinpoint the Premium Connectivity subscription from your list of active services.
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On the "Manage" screen, you should see "Premium Connectivity" listed among your active services. It might show your next renewal date.
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Tap on "Premium Connectivity" to view its details.
Step 5: Initiate the Cancellation
This is the final step to stop your subscription.
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Once you've tapped on "Premium Connectivity," you'll usually find more details about your subscription, including billing information and past invoices.
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Look for a button, often highlighted in blue, that says "Cancel Subscription" or simply "Cancel."
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Tap this button.
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You may be prompted to provide a reason for cancellation. While optional, providing feedback can sometimes help Tesla improve their services.
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Confirm your cancellation when prompted.
Step 6: Confirmation and What Happens Next ✅
You're almost done! Understanding the aftermath of your cancellation is important.
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You should receive a confirmation email from Tesla regarding your subscription cancellation. Keep this email for your records.
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Important Note on Billing: Tesla's Premium Connectivity subscriptions are typically not prorated. This means that even after you cancel, you will continue to have access to Premium Connectivity features for the remainder of your current billing period. For example, if you cancel halfway through a monthly billing cycle, you'll still have access until the end of that month. You won't receive a partial refund for the unused portion of the current period.
Understanding the Change: Premium vs. Standard Connectivity
Once your Premium Connectivity subscription officially ends, your Tesla will revert to Standard Connectivity. It's crucial to understand what features you'll retain and what you'll lose.
Tip: Reading twice doubles clarity.
Standard Connectivity: What You Keep ⚙️
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Basic Maps & Navigation: You'll still have access to basic maps and standard navigation functionalities. This includes turn-by-turn directions.
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Bluetooth Media Streaming: You can still stream music, podcasts, and audiobooks from your phone via Bluetooth.
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Over-the-Air Software Updates: Your car will continue to receive software updates over Wi-Fi.
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Basic Remote Functions via Tesla App: You'll maintain essential remote control features like locking/unlocking doors, pre-conditioning the cabin, and checking charge status.
Premium Connectivity: What You Lose
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Satellite-View Maps: The high-resolution, satellite imagery that provides a richer map experience.
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Live Traffic Visualization: Real-time traffic information overlaid on your navigation, helping you avoid congestion.
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Video Streaming (e.g., Netflix, YouTube, Disney+): These entertainment apps will only work when your car is connected to Wi-Fi.
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Music Streaming (e.g., Spotify, Apple Music, Tidal): Integrated music streaming services will require a Wi-Fi connection. You can still stream from your phone via Bluetooth.
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Caraoke: The fun in-car karaoke feature will also require Wi-Fi.
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Internet Browser: The built-in web browser will not function over cellular data.
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Sentry Mode Live Camera Access: The ability to view your car's surroundings remotely through the Tesla app.
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Video Games: Some online-dependent games might be affected, though many will still work.
Frequently Asked Questions (FAQs)
Here are 10 common questions about canceling Tesla Premium Connectivity:
How to check my current Premium Connectivity status?
You can check your Premium Connectivity status directly in your Tesla vehicle's touchscreen under the "Software" tab, or in the Tesla app by tapping "Upgrades" > "Manage Upgrades."
How to know if my Tesla has free Premium Connectivity for life?
QuickTip: Break reading into digestible chunks.
Generally, Tesla vehicles ordered on or before June 30, 2018 (Model S and Model X) or certain used vehicles purchased directly from Tesla before specific dates often have lifetime Premium Connectivity. Always verify your specific vehicle's eligibility on your Tesla account or through Tesla Support.
How to get a refund for my Premium Connectivity subscription?
Tesla's policy states that monthly or annual subscription payments are generally not prorated or refunded upon cancellation. You will retain access to the features until the end of your current billing cycle.
How to use entertainment features without Premium Connectivity?
You can still use streaming services like Netflix, YouTube, and Spotify in your Tesla, but only when your vehicle is connected to a Wi-Fi network. This usually means being parked within range of your home Wi-Fi or a public hotspot.
How to get navigation with Standard Connectivity?
Standard Connectivity includes basic maps and navigation with turn-by-turn directions. You'll lose satellite view and live traffic visualization, but you can still get to your destination.
How to connect my Tesla to my phone's hotspot for connectivity?
Tip: Don’t just scroll — pause and absorb.
Go to your car's touchscreen, tap the Wi-Fi icon at the top of the screen, select your phone's hotspot from the list of available networks, and enter the password. This will allow you to use your phone's data for features that require internet.
How to restart my Tesla touchscreen if connectivity issues persist?
Shift into 'Park,' then hold down both scroll buttons on the steering wheel until the touchscreen turns black. After a few seconds, the Tesla logo will reappear. Wait about 30 seconds for the touchscreen to fully restart.
How to know when my Premium Connectivity trial ends?
If you have a free trial, the end date should be displayed in your Tesla app under "Upgrades" > "Manage Upgrades" or on your vehicle's touchscreen in the "Software" tab.
How to subscribe to Premium Connectivity again after canceling?
You can easily resubscribe at any time through the Tesla app by going to "Upgrades" and selecting the Premium Connectivity option to add it back to your services.
How to confirm my cancellation was successful?
You should receive a confirmation email from Tesla shortly after canceling your subscription. You can also recheck the "Manage Upgrades" section in your Tesla app; Premium Connectivity should no longer show as an active subscription with a recurring charge.
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