Hey there! So, you've moved, or perhaps you're just updating your records, and now you need to change your billing address with Chase Bank. It's a crucial step to ensure you continue receiving important statements, notices, and even new cards without interruption. Plus, having an outdated address can sometimes lead to issues with online purchases or even fraud alerts.
Don't worry, Chase makes this process quite straightforward, offering several convenient ways to get it done. Let's walk through them step-by-step to get your address updated quickly and efficiently.
Step 1: Decide Your Preferred Method – Online, Phone, Mail, or In-Person?
Before diving in, think about what's most convenient for you. Chase offers four primary ways to change your billing address, each with its own advantages:
Online/Mobile App: This is often the quickest and most convenient method, available 24/7. Ideal if you're comfortable with digital banking.
By Phone: If you prefer speaking to a representative or have specific questions, a phone call is a great option.
Via Mail: For those who prefer traditional methods or need to send supporting documents, mailing a request is an option.
In Person: If you have a Chase branch nearby and prefer face-to-face assistance, visiting a branch is a good choice.
Ready to pick your path? Let's proceed!
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| How To Change Billing Address Chase Bank |
Step 2: Gather Your Essential Information
Regardless of the method you choose, having some key information readily available will make the process smoother. Here's what you'll likely need:
Your Chase Account Information: This includes your account number(s) (for credit cards, checking, savings, etc.), and if you're using online banking, your login credentials (username and password).
Your Current Billing Address: Just for verification purposes.
Your New Billing Address: Make sure you have the complete and accurate new address, including apartment or unit numbers, if applicable.
Personal Identification (for phone/in-person): Be prepared to verify your identity with information like your full name, date of birth, Social Security Number (last four digits often suffice), and possibly answers to security questions.
Step 3: Choose Your Path and Follow the Guide
Now, let's get into the specifics for each method.
Reminder: Save this article to read offline later.
Option A: Changing Your Billing Address Online or via the Chase Mobile App (Recommended for Speed and Convenience)
This is often the fastest way to update your information.
Logging In:
Via Website: Go to the official Chase Bank website (
www.chase.com Via Mobile App: Open the Chase Mobile app on your smartphone or tablet.
Securely log in to your account using your username and password. If you have two-factor authentication enabled (which you absolutely should!), be ready to enter the verification code.
Navigating to Personal Details/Settings:
Once logged in, look for your profile icon or settings menu. This is typically located in the top right corner of the website or in the main menu (often represented by three horizontal lines) on the mobile app.
Click or tap on it, and then select "Profile and Settings" or "Personal Details". The exact wording might vary slightly, but it will be something similar.
Locating the Address Section:
Within the "Profile and Settings" or "Personal Details" section, you'll see various categories like contact information, security settings, etc. Look for a section specifically for your address or contact information.
Click or tap on the address field to initiate the change.
Entering Your New Address:
You will be prompted to enter your new billing address. Carefully type in the street address, apartment/unit number (if applicable, ensuring it's on the correct line), city, state, and zip code.
Double-check for any typos! Even a small error can cause issues.
Review and Confirm:
Before submitting, the system will usually show you a summary of the change.
Review all the information to ensure it's accurate.
Confirm the change. You might receive a confirmation message in your Chase Message Center or via email.
Important Note for Multiple Accounts: If you have multiple Chase accounts (e.g., a checking account, a savings account, and several credit cards), changing your address for one might not automatically update it for all. It's crucial to verify that the change has propagated to all your relevant accounts. You can often see this within your online profile or by checking each account's details individually. If not, you may need to repeat the process for each account or contact customer service to ensure all accounts are linked to the new address.
Option B: Changing Your Billing Address by Phone (For Direct Assistance)
If you prefer speaking to a human or have complex account structures, a phone call is an excellent choice.
Find the Right Number:
The most direct way is to call the customer service number on the back of your Chase credit card or debit card.
Alternatively, you can visit the Chase Customer Service page on their website (
www.chase.com/digital/customer-service For credit cards: 1-800-432-3117
For personal banking (checking/savings): 1-800-935-9935
Navigate the Automated System:
When you call, you'll likely encounter an automated menu. Listen carefully for options related to "account information," "personal details," or "speaking to a representative."
Be prepared to enter your account number or other identifying information as prompted.
Speak to a Representative:
Once connected, clearly state that you wish to change your billing address.
The representative will ask for your new address and may ask for additional security questions to verify your identity. Be ready to provide your full name, date of birth, and potentially the last four digits of your Social Security Number.
Confirm the Change:
After providing the new address, politely ask the representative to confirm that the change has been successfully processed for all your relevant Chase accounts.
Ask if there's any confirmation number or email you should expect.
Option C: Changing Your Billing Address Via Mail (For Traditionalists)
This method is less common for simple address changes but is still an option, especially if you're returning a payment coupon.
Utilize Your Monthly Statement:
Many Chase monthly statements include a section on the back of the payment coupon specifically for address changes.
Carefully write your new address in the designated space.
Look for a checkbox on the front of the coupon that indicates you are changing your address and check it.
Send a Written Request (Alternative):
If your statement doesn't have a dedicated section or you prefer a formal letter, you can write a letter to Chase Bank.
Include your full name, old address, account number(s), and clearly state your new billing address.
Sign and date the letter.
While there isn't one universal "address change" mailing address for all of Chase's services, a common address for general correspondence or credit card payments is:
JPMorgan Chase Bank, N.A.
Attn: Card Services
PO Box 15298
Wilmington, DE 19850-5298
It's always best to verify the correct mailing address for your specific account type (credit card, checking, etc.) on your statement or by calling customer service.
Mail Your Request:
Place the coupon or letter in an envelope and mail it to the appropriate Chase address.
Consider sending it via certified mail with a return receipt if you want proof of delivery.
Option D: Changing Your Billing Address In Person (For Face-to-Face Support)
If you prefer personal interaction and have a Chase branch nearby, this can be a good option.
Locate a Branch:
Use the Chase Branch & ATM locator on their website (
www.chase.com/personal/atm-branch
Visit the Branch:
Go to the branch during business hours.
Be prepared to present a valid photo ID (like a driver's license or passport) and your Chase debit or credit card.
While not always required, having a document with your new address on it (like a utility bill or lease agreement) might be helpful for verification, especially if your ID still shows your old address.
Speak with a Banker:
Inform the banker that you need to change your billing address for your account(s).
They will guide you through the process, which may involve filling out a form or simply confirming your details on their system.
Confirm the Update:
Before leaving, ask the banker to confirm that the address has been successfully updated for all your relevant Chase accounts.
Tip: Don’t skim past key examples.
Step 4: Verify the Change (Crucial Follow-Up!)
This is an often-overlooked but vital step. Even after confirming the change, it's wise to double-check.
Online/App: Log back into your Chase online account or mobile app after a day or two and navigate to your "Profile and Settings" to ensure the new address is displayed correctly for all your accounts.
Next Statement: Keep an eye on your next billing statement (if you still receive paper statements). Your new address should be printed on it.
Test a Small Online Purchase: If you frequently use your Chase card for online purchases, try making a small purchase from a trusted merchant to see if the billing address verification goes through without a hitch.
Step 5: Update Other Services (Don't Forget!)
Changing your billing address with Chase is just one piece of the puzzle. Remember to update your address with:
Other credit card companies and banks.
Utility providers (electricity, gas, water, internet).
Subscription services (streaming, magazines).
Government agencies (post office for mail forwarding, DMV for driver's license/car registration).
Online retailers where you have saved payment information.
By following these steps, you can ensure a smooth and hassle-free change of your billing address with Chase Bank, keeping your financial information accurate and secure.
10 Related FAQ Questions
Here are 10 common "How to" questions related to changing your Chase Bank billing address, along with quick answers:
How to check my current billing address with Chase Bank?
You can easily check your current billing address by logging into your Chase online account or mobile app, navigating to "Profile and Settings" or "Personal Details." It will be listed there. You can also find it on your monthly credit card or bank statements.
Tip: Focus on sections most relevant to you.
How to change my billing address for my Chase credit card specifically?
Log into your Chase online account or mobile app, go to "Profile and Settings" -> "Personal Details" -> "Address." You can also call the credit card customer service number on the back of your card (1-800-432-3117) or visit a Chase branch.
How to change my address for my Chase checking or savings account?
Similar to credit cards, you can change your address for checking and savings accounts through your Chase online account/mobile app ("Profile and Settings" -> "Personal Details" -> "Address"), by calling personal banking customer service (1-800-935-9935), or by visiting a local Chase branch.
How to update my billing address with Chase if I don't have online access?
If you don't use online banking, you can change your address by calling Chase customer service (numbers listed above), by sending a written request via mail using the address on your statement, or by visiting any Chase branch in person.
How to know if my Chase billing address change was successful?
After making the change, log back into your Chase online account/app in a day or two to verify. You should also receive a confirmation email or message in your secure message center. Additionally, check your next monthly statement for the updated address.
QuickTip: Skim for bold or italicized words.
How to get a new credit card sent to my updated Chase billing address?
Once your address is updated in the system, you can typically request a replacement card through your online account, the mobile app, or by calling customer service. They will then mail the new card to your newly registered billing address.
How to avoid issues with online purchases after changing my Chase billing address?
Ensure you update your billing address with Chase before attempting online purchases, especially for new merchants or if the merchant's system verifies billing addresses. Also, update your saved payment information on frequently used online shopping sites.
How to find the customer service number for Chase Bank for address changes?
The primary customer service numbers are 1-800-432-3117 for credit cards and 1-800-935-9935 for personal banking (checking/savings). These numbers can also be found on the back of your Chase credit or debit card and on the official Chase website under "Customer Service."
How to verify my identity when changing my address with Chase?
When changing your address by phone or in person, you'll likely need to provide your full name, date of birth, and potentially the last four digits of your Social Security Number. In-person visits will require a valid photo ID.
How to ensure all my Chase accounts reflect the new billing address?
While often automatic, it's best practice to confirm. When changing online, check each account individually in "Profile and Settings." If speaking to a representative, explicitly ask them to ensure the address is updated across all your associated Chase accounts (credit cards, checking, savings, etc.).
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