Do you ever find yourself wondering, "Just how many Marriott Bonvoy points do I have tucked away?" It's a common question for any avid traveler or points enthusiast! Those precious points are your gateway to incredible experiences, from luxurious hotel stays to unforgettable Marriott Bonvoy Moments. But if you don't know your balance, you can't plan your next adventure.
This comprehensive guide will walk you through every step to effortlessly check your Marriott Bonvoy points balance. Get ready to unlock the value of your loyalty!
Step 1: Are You Ready to Access Your Points?
Before we dive into the "how-to," let's make sure you're prepared. Do you have your Marriott Bonvoy account details handy? This includes your:
Email address or member number
Password
If you don't have these readily available, don't worry! We'll cover how to retrieve them or activate your account in later steps. Having them now will simply make the process smoother.
Sub-heading: Why Knowing Your Points Matters
Understanding your points balance isn't just about curiosity; it's about empowerment. Knowing your balance allows you to:
Plan your next redemption: Are you close to a free night at that dream resort?
Gauge your elite status progress: Points contribute to your elite night credits and overall status.
Maximize earning opportunities: If you know you're a bit short, you can look for ways to earn more.
Avoid point expiration: While Marriott Bonvoy points generally don't expire as long as you have activity, it's always good to be aware.
Step 2: The Easiest Way - Checking Online via the Marriott Website
The Marriott Bonvoy website is often the quickest and most straightforward method to find your points balance.
Sub-heading: Navigating to Your Account
Open your web browser: Go to the official Marriott website, which is typically
www.marriott.com Locate the "Sign In" button: In the top right-hand corner of the homepage, you'll usually see a button or link that says "Sign In or Join". Click on it.
Enter your credentials: A sign-in window will appear. Enter either your email address associated with your Marriott Bonvoy account or your Marriott Bonvoy member number, followed by your password.
Click "Sign In": Once your details are entered, click the "Sign In" button.
Sub-heading: Finding Your Points Balance
Once you've successfully signed in:
Look for your name: In the top right-hand corner of the website, your name will now be displayed.
Click on your name: A drop-down menu or a pop-up window will typically appear when you click on your name.
Voila! Your points balance: Within this pop-up or drop-down, your current Marriott Bonvoy points balance will be prominently displayed. It's usually a large number with "points" next to it.
Explore your activity (optional): If you want a more detailed breakdown of your points earning and redemption history, you'll often find a link like "Activity" or "Account Activity" within the same menu. Clicking this will take you to a page with a comprehensive transaction history.
Step 3: The Mobile-Friendly Approach - Using the Marriott Bonvoy App
For those who prefer managing their travel on the go, the Marriott Bonvoy mobile app is an excellent tool. It offers a seamless experience for checking your points.
Sub-heading: Downloading and Logging In
Download the app: If you haven't already, download the Marriott Bonvoy app from your device's app store (Google Play Store for Android or Apple App Store for iOS).
Open the app: Launch the Marriott Bonvoy app on your smartphone or tablet.
Sign in: You will be prompted to sign in upon opening the app. Enter your email address or member number and your password.
Sub-heading: Viewing Your Balance in the App
After logging in:
Home screen display: Your Marriott Bonvoy points balance is typically displayed right on the main screen or dashboard of the app, usually in a prominent central location.
Accessing "Account" for more details: At the bottom of the screen, you'll see a navigation bar. Tap on "Account".
"Account Activity": Within the "Account" section, you'll find an option like "Account Activity". Tapping this will show you a detailed history of your points.
Step 4: When Technology Fails - Contacting Marriott Bonvoy Customer Service
While the online and app methods are generally foolproof, there might be rare occasions when you need a little human assistance.
Sub-heading: Getting in Touch
Locate the appropriate number: Visit the "Contact Us" or "Help" section on the Marriott Bonvoy website (
marriott.com/help For United States and Canada, the loyalty care associate number is typically 1 (800) 627-7468.
For other regions, refer to the Marriott website for the number nearest your location.
Prepare your information: Before calling, have your Marriott Bonvoy member number and any relevant identification details ready. This will help the representative verify your identity quickly.
Explain your request: Clearly state that you need to know your current Marriott Bonvoy points balance. The representative will then be able to assist you.
Step 5: Troubleshooting Common Issues
Sometimes, getting to your points balance might hit a snag. Here's how to address common problems.
Sub-heading: Forgot Password? No Problem!
Online: On the sign-in page, look for a "Forgot Password" link. Click it, and you'll typically be prompted to enter your email address or member number. Follow the instructions to reset your password via email.
App: The app's sign-in screen will also have a "Forgot Password" or similar option.
Sub-heading: Account Activation Needed?
If you've recently joined Marriott Bonvoy or haven't logged in online before, you might need to activate your account. The sign-in page on the website often has a link like "Activate online account". Follow the prompts to set up your online access.
Sub-heading: Multiple Accounts? Consolidate Them!
It's possible to accidentally have more than one Marriott Bonvoy account. This can scatter your points. Marriott allows you to combine accounts. You'll typically find an option for "Combine Accounts" within your account profile on the website, or you may need to contact customer service for assistance with this. Consolidating ensures all your hard-earned points are in one place.
Frequently Asked Questions (FAQs)
How to check my Marriott Bonvoy points balance online?
Simply log in to your account on marriott.com, and your points balance will be displayed in a pop-up or dropdown when you click on your name in the top right corner.
How to see my Marriott Bonvoy points activity?
After logging in on the Marriott website or app, navigate to the "Activity" or "Account Activity" section within your profile to view a detailed history of your points.
How to check my Marriott Bonvoy points balance on the mobile app?
Once you open and sign into the Marriott Bonvoy mobile app, your points balance is prominently displayed on the main home screen.
How to recover a forgotten Marriott Bonvoy password?
On the sign-in page of both the website and the app, look for the "Forgot Password" link and follow the prompts to reset your password via your registered email.
How to activate my Marriott Bonvoy online account?
If you've never logged in online, go to marriott.com and look for an "Activate online account" link on the sign-in page.
How to combine multiple Marriott Bonvoy accounts?
You can often find an option to "Combine Accounts" within your online profile, or you may need to contact Marriott Bonvoy customer service for assistance.
How to contact Marriott Bonvoy customer service for points inquiries?
You can find regional phone numbers on the "Contact Us" section of
How to ensure my Marriott Bonvoy points don't expire?
Marriott Bonvoy points generally do not expire as long as you have qualifying activity (earning or redeeming points) at least once every 24 months.
How to earn more Marriott Bonvoy points?
You can earn points through hotel stays, Marriott Bonvoy credit cards, dining programs like Eat Around Town, and various travel partners.
How to redeem Marriott Bonvoy points for free nights?
Once you know your balance, you can search for hotels on the Marriott website or app and select the "Use Points/Certificates" option to see available free night awards.
