Hey there, fellow Whataburger fan! Are you ready to get your hands on that delicious, made-to-order meal without the wait? Excellent! Picking up your Whataburger online order is a breeze once you know the steps. Let's dive in and get you enjoying your favorite burgers, fries, and shakes in no time.
A Comprehensive Guide to Picking Up Your Whataburger Online Order
Whataburger has streamlined its online ordering and pickup process to make it as convenient as possible. Whether you're opting for curbside pickup or walking inside, this guide will ensure a smooth experience.
Step 1: Place Your Order Online or Through the App (If You Haven't Already!)
Before you can pick up your order, you need to place it! If you've already done this, feel free to skip ahead. Otherwise, let's get you set up.
Sub-heading: Using the Whataburger App
Download the App: Head to your smartphone's app store (Google Play Store for Android, Apple App Store for iOS) and search for "Whataburger." Download and install it.
Create or Log In to Your Account: For the best experience, including earning rewards and saving your favorite orders, create a Whataburger Rewards account. If you already have one, simply log in. You can also proceed as a guest, but you'll miss out on those sweet rewards!
Find Your Location: The app will prompt you to find a Whataburger location near you. Allow location services for easier searching, or manually input your desired pickup location. Choosing the correct location is crucial for a smooth pickup.
Build Your Order: This is the fun part! Browse the extensive Whataburger menu. Customize your burgers with all your favorite toppings, add sides, drinks, and desserts. Don't forget those famous Spicy Ketchup packets!
Select Pickup Method: During the checkout process, you'll be asked to choose your pickup method. You'll typically have two main options for online pickup:
Curbside Pickup: This is highly recommended for convenience. You park, check-in, and they bring it right to your car!
In-Store Pickup (Lobby): You'll go inside the restaurant to collect your order.
Choose Your Pickup Time: You can select "ASAP" for the quickest turnaround or schedule a pickup time for later in the day, up to 24 hours in advance. If you choose ASAP, your food will be started immediately or very soon after your order is confirmed.
Review and Pay: Double-check your order to ensure everything is correct. Enter your payment information securely and confirm your purchase. You'll receive an order confirmation on the app and/or via email.
Sub-heading: Ordering on the Whataburger Website
Go to Whataburger.com: Open your web browser and navigate to the official Whataburger website.
Click "Order Online": You'll usually find a prominent "Order" or "Start Ordering" button on the homepage.
The rest of the steps are very similar to the app experience: Sign in/create an account or continue as a guest, select your location, build your order, choose your pickup method (Curbside or In-Store), set your pickup time, review, and pay.
Step 2: Head to Your Chosen Whataburger Location
Now that your order is placed, it's time to make your way to the Whataburger location you selected.
Sub-heading: Timing Your Arrival
ASAP Orders: If you chose "ASAP," give the restaurant about 5-10 minutes after placing your order before you start driving, especially if you're very close. This allows them time to begin preparing your fresh meal.
Scheduled Orders: Arrive a few minutes before your scheduled pickup time. This ensures your food is hot and ready when you arrive.
Sub-heading: Navigating the Parking Lot
Look for Designated Spots: Many Whataburger locations have clearly marked Curbside Pickup parking spots. These are often numbered.
No Curbside Spots Available? Don't worry! If all the curbside spots are taken, park as close as possible to the curbside pickup area and turn on your hazard lights. This signals to the staff that you're waiting for an online order.
Step 3: Check-In Upon Arrival (Crucial for Curbside!)
This is perhaps the most important step for curbside pickup to let the restaurant know you've arrived and are ready for your order.
Sub-heading: Curbside Check-In via the App/Email
Use the App's "Check In" Feature: When you arrive, open your Whataburger app. You'll usually see a prominent "Check In" button on your order confirmation screen. Tap this!
Check-In via Confirmation Email: If you ordered through the website, or prefer not to use the app at that moment, your order confirmation email will often contain a link to "Check In" when you arrive.
Provide Your Name: The check-in process will likely prompt you to confirm your name. This is how the team member will identify your order.
Why is checking in important? For ASAP orders, your food might start being prepared, but items like fries or certain drinks are often not made or bagged until you check in to ensure maximum freshness. For scheduled orders, checking in lets them know you're there for your perfectly timed meal.
Sub-heading: In-Store Pickup
Head Inside: If you chose in-store pickup, simply walk into the lobby.
Go to the Counter: Look for the designated online order pickup area or simply approach the main counter.
Provide Your Name/Order Number: Inform a Whataburger team member that you have an online order for pickup and provide your name or the order number. They'll retrieve your freshly prepared meal.
Step 4: Receive Your Delicious Whataburger Order
The moment you've been waiting for!
Sub-heading: Curbside Delivery
Stay in Your Car: When you check in for curbside, a Whataburger team member will typically walk your order out to you in your car.
Confirm Your Name: They'll confirm your name to ensure you're receiving the correct order.
Enjoy! Take your hot and fresh Whataburger, thank the team member, and you're good to go!
Sub-heading: In-Store Hand-Off
Verify Your Order: The team member will hand you your bag. It's always a good idea to quickly glance into the bag to ensure all your items are there before you leave.
Thank the Team: A quick "thank you" always goes a long way!
Step 5: Enjoy Your Whataburger Feast!
You've successfully picked up your online order! Now, find a comfortable spot and savor every bite of that iconic Whataburger taste.
Frequently Asked Questions (FAQs)
Here are 10 common questions about picking up Whataburger online orders, with quick answers:
How to check my Whataburger online order status?
You can usually check the status of your order directly within the Whataburger app under your "Orders" section, or via a link provided in your order confirmation email.
How to change my pickup time for a Whataburger online order?
For scheduled orders, you may be able to modify your pickup time through the app or website on the "Order Placed" screen if it's more than a few minutes before your original scheduled time. If the time has passed, simply check in with a team member when you arrive.
How to cancel my Whataburger online order?
Scheduled orders can typically be canceled up to a few minutes before the scheduled time. Look for a cancellation option on your order details page in the app or website. For ASAP orders, it might be more difficult to cancel once placed, and you may need to contact customer care.
How to add items to my Whataburger online order after placing it?
Generally, you cannot add items to an order once it's been placed and confirmed, especially for ASAP orders. You would likely need to place a separate new order.
How to pick up my Whataburger online order if I arrive early?
If you arrive early for a scheduled order, you can still check in through the app. The restaurant will start preparing your order closer to your arrival time or scheduled time, whichever is later, to ensure freshness.
How to pick up my Whataburger online order if I'm running late?
If you're running late for a scheduled order, you can often select a new pickup time on the "Order Placed" screen in the app. If the scheduled time has passed, simply check in when you arrive, and the team will get your order ready.
How to know if my Whataburger is ready for pickup?
For curbside pickup, checking in via the app or email signals your arrival and prompts the team to bring your order out. For in-store pickup, the order is typically ready when you arrive and give your name.
How to ensure my Whataburger online order is fresh?
Whataburger often prepares items like fries and drinks only upon your arrival and check-in (for curbside) to ensure they are as fresh as possible. For scheduled orders, they aim to time the preparation to your arrival.
How to pick up my Whataburger online order through the drive-thru?
While Whataburger encourages curbside or in-store pickup for online orders, you can typically go through the drive-thru and inform the team member at the speaker that you have an online order for pickup, providing your name. Be aware that this might occasionally cause a slight delay as they retrieve your order.
How to contact Whataburger if I have an issue with my online order pickup?
If you experience any issues, the best course of action is to speak directly with a team member at the Whataburger location. For more general issues or feedback, you can contact Whataburger Customer Care through their website's "Contact Us" form.
