Hey there! Ever found yourself in a pickle, staring at a lost, damaged, or about-to-expire Chase bank card and wondering, "Now what do I do?!" You're not alone! It's a common scenario, and thankfully, Chase makes ordering a new card relatively straightforward. This comprehensive guide will walk you through every step, ensuring you get your new card without a hitch. Let's get started!
How to Order a New Chase Bank Card: A Step-by-Step Guide
Whether your card has gone rogue, snapped in half, or is simply nearing its expiration date, obtaining a replacement is a crucial task. Here's how to navigate the process with Chase.
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| How To Order A New Chase Bank Card |
Step 1: Identify Why You Need a New Card (and What Kind!)
Before you even think about logging in or picking up the phone, it's important to understand why you need a new card. This will influence the specific steps and information required.
Sub-heading: Common Reasons for Card Replacement:
Lost Card: This is perhaps the most urgent scenario. If your card is missing, it's vital to report it immediately to prevent unauthorized use. The replacement card will typically have a new account number, CVV, and expiration date for security.
Stolen Card: Similar to a lost card, a stolen card requires immediate action. Again, a new card with different credentials will be issued to protect your account.
Damaged Card: Did your card go through the wash? Did the chip stop working? A physically damaged card that no longer functions needs to be replaced. In many cases, the card number might remain the same, but the CVV and expiration date will likely change.
Expired Card: Chase generally sends out new cards automatically before your current card expires, provided your account is in good standing. If you haven't received yours, or if you need it sooner for some reason (e.g., upcoming travel), you'll need to request one. For an expired card, the number usually stays the same, but the expiration date and CVV will be new.
Fraudulent Activity: If you suspect unauthorized transactions, reporting fraud will lead to a new card being issued with entirely new details to safeguard your account.
Crucial Note: Differentiate between a debit card and a credit card. While the general process is similar, the specific customer service numbers or online options might vary slightly.
Step 2: Choose Your Preferred Method of Replacement
Chase offers several convenient ways to request a new card. Pick the one that suits you best!
Sub-heading: Option A: Online Through Chase.com
QuickTip: Skim the intro, then dive deeper.
This is often the quickest and most convenient method if you have online banking access.
Log in to Chase Online℠: Go to the official Chase website (chase.com) and sign in to your account using your username and password.
Navigate to Account Services: Once logged in, click on the specific checking account or credit card for which you need a replacement. Look for a section or menu item labeled "More," "Account services," or similar.
Find "Replace Card": Within the account services, you should find an option like "Replace cards" or "Replace a card." Click on this.
Select the Card and Reason: The system will prompt you to select the specific card you wish to replace and provide the reason for replacement (e.g., lost, damaged, stolen). Be accurate here, especially if it's lost or stolen, as this triggers security measures.
Confirm Your Request: Review the details and confirm your request. Chase will typically send a replacement card within 5-7 business days for standard delivery. If you need it sooner, check for rush delivery options, though an additional fee may apply.
Sub-heading: Option B: Via the Chase Mobile® App
The Chase Mobile App provides a seamless experience for managing your accounts on the go.
Open and Sign In: Launch the Chase Mobile® app on your smartphone or tablet and sign in securely.
Tap "More": On the app's main screen, look for a "More" or "Menu" icon (often three horizontal lines or dots).
Select "Replace cards": Within the menu, find and tap "Replace cards."
Choose Card and Reason: Similar to the online method, select the card you need to replace and the reason for the replacement.
Confirm Request: Review the information and confirm. Your new card will be on its way!
Sub-heading: Option C: By Phone (Calling Customer Service)
If you prefer to speak with a representative or don't have internet access, calling Chase customer service is your best bet.
Find the Right Number:
For Credit Cards: Call 1-800-432-3117.
For Personal Banking (Debit Cards): Call 1-800-935-9935.
You can also find the appropriate number on the back of your existing card (if you have it) or on your monthly statement.
State Your Purpose: Once connected, clearly state that you need to order a new card. Be prepared to provide:
Your account number (if you know it)
Your personal information (name, address, date of birth, etc.) for verification
The reason for the replacement (lost, stolen, damaged, expired)
Follow Instructions: The representative will guide you through the process, confirm your mailing address, and let you know when to expect your new card.
If your card was lost or stolen, they will immediately cancel the old card to prevent further unauthorized transactions.
Sub-heading: Option D: Visiting a Chase Branch
For those who prefer in-person assistance, a trip to a local Chase branch can also facilitate a card replacement.
Locate a Branch: Use the Chase website or app to find the nearest branch.
Bring Identification: When you visit, bring a valid form of identification (e.g., driver's license, passport).
Speak with a Banker: Explain your need for a new card to a banker. They will assist you with the necessary paperwork and process the request.
While you can initiate the request at a branch, it's unlikely you'll receive a physical card on the spot, as most replacement cards are mailed out for security.
Step 3: What to Expect After Ordering Your New Card
Once you've submitted your request, the waiting game begins. Here's what typically happens next:
Tip: Read aloud to improve understanding.
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Sub-heading: Delivery Timeframes:
Standard Delivery: For most replacement cards (lost, damaged, expired), expect your new card to arrive within 5-7 business days. Some sources mention 3-5 business days as well.
Rush Delivery: If available and you opt for it, rush delivery can get your card to you in 1-3 business days, but remember, a fee usually applies.
Sub-heading: Important Considerations:
New Card Details: If your card was lost or stolen, your new card will have a different account number, CVV, and expiration date. This is a crucial security measure. For damaged or expired cards, the account number might remain the same, but the CVV and expiration date will change.
Canceling the Old Card: If you reported your card lost or stolen, the old card is immediately deactivated. This means any recurring payments linked to that old card number might fail.
Update Recurring Payments: This is a critical step! Once you receive your new card, you'll need to update any merchants or services (streaming subscriptions, utility bills, online shopping sites, etc.) that have your old card number on file. While some companies might allow a grace period where payments still go through for a short while, it's best to update them promptly to avoid service interruptions.
Monitor Your Account: Keep a close eye on your online banking statements for any unauthorized activity on your old card (especially if it was lost or stolen) or issues with your new card.
Step 4: Activating Your New Chase Card
Receiving your new card isn't the final step – you need to activate it before you can use it!
Sub-heading: How to Activate Your Card:
Look for the Sticker: Your new card will likely have a sticker with clear activation instructions. This usually includes a toll-free number to call or a website address.
Activate by Phone: Call the activation number provided on the sticker. You'll typically go through an automated system where you'll verify your identity by entering your card number, Social Security Number, or other personal details.
For credit cards, the general activation number is often 1-800-432-3117.
For debit cards, the general activation number is often 1-800-290-3935.
Activate Online:
Log in to your Chase Online℠ account.
Look for a prompt or link to activate your new card.
Follow the on-screen instructions to complete the activation.
Activate at a Chase ATM (Debit Cards Only): You can also activate a new debit card by making a transaction (like a balance inquiry or withdrawal) at any Chase ATM using your PIN.
Once activated, your card is ready for use! Remember to sign the back of your new card immediately for added security.
Frequently Asked Questions (FAQs) - How to Order a New Chase Bank Card
Here are 10 common questions related to ordering a new Chase bank card, with quick answers:
How to check the status of my new Chase card order?
Tip: Take mental snapshots of important details.
You can usually check the status of your new card order by logging into your Chase Online℠ account or the Chase Mobile® app, or by calling Chase customer service.
How to get a new Chase card urgently?
If you need your card urgently, you can request rush delivery when ordering, which typically gets your card to you within 1-3 business days, though an additional fee may apply.
How to update my recurring payments after getting a new Chase card?
You'll need to manually update your card information with each merchant or service that has recurring payments set up with your old card number.
How to find the correct phone number to order a new Chase card?
The correct phone number is usually on the back of your existing card, on your monthly statement, or on the "Contact Us" section of the Chase website: 1-800-432-3117 for credit cards, and 1-800-935-9935 for debit cards.
How to tell if my new Chase card will have a different number?
If your card was lost, stolen, or involved in fraud, your new card will almost certainly have a different account number. For damaged or expired cards, the account number often remains the same, but the CVV and expiration date will change.
Tip: Read once for flow, once for detail.
How to dispose of my old Chase card safely?
Once your new card is activated, safely dispose of your old card by cutting it into multiple pieces, ensuring the chip, magnetic strip, and account number are thoroughly destroyed.
How to activate my new Chase debit card?
You can activate your new Chase debit card by calling the number on the sticker (1-800-290-3935), activating online via Chase.com or the Chase Mobile app, or by making a transaction at a Chase ATM with your PIN.
How to activate my new Chase credit card?
You can activate your new Chase credit card by calling the number on the sticker (often 1-800-432-3117) or by activating online through Chase.com or the Chase Mobile app.
How to report unauthorized charges on my old Chase card?
Immediately report unauthorized charges by calling the customer service number on your statement or the back of your card, or by logging into your online account and following the dispute process.
How to request a new card if my Chase card is about to expire but I haven't received one?
While Chase typically sends new cards automatically before expiration, if you haven't received it, you can proactively request one through Chase Online℠, the Chase Mobile® app, or by calling customer service.
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