Feeling a bit lost trying to reach Marcus by Goldman Sachs? Don't worry, you're not alone! Many people find themselves wondering about the best way to get in touch with their financial institutions. Whether you have a question about your savings account, a CD, or a GM Rewards Card, knowing the right channels can save you a lot of time and frustration.
This comprehensive guide will walk you through all the steps to contact Marcus by Goldman Sachs, ensuring you connect with the right department for your specific needs. Let's get started!
Step 1: Identify Your Need - What Exactly Do You Need Help With?
Before you pick up the phone or open a chat window, take a moment to clarify your reason for contacting Marcus. Are you:
Checking your account balance?
Making a transfer?
Opening a new account?
Disputing a transaction?
Asking about interest rates?
Experiencing a technical issue with the website or app?
Concerned about fraud or security?
Looking for general information about their products?
Knowing your specific query will help you choose the most efficient contact method and get a quicker resolution. For many common inquiries, you might even find the answer without needing to speak to a representative!
Step 2: Explore Online Resources and Self-Service Options
Marcus by Goldman Sachs offers a wealth of information and self-service tools on their website and mobile app. These are often the fastest and most convenient ways to find answers to your questions.
Sub-heading: The Marcus Website (marcus.com)
FAQs (Frequently Asked Questions): Marcus has an extensive FAQ section that covers a wide range of topics related to savings accounts, CDs, credit cards, and general account management. This is your first stop for quick answers. Navigate to the "Support" or "Help" section on their website.
Account Dashboard: If you're an existing customer, logging into your Marcus account online provides access to your account dashboard. Here, you can:
Check your balances
View transaction history
Initiate transfers
Download statements
Manage your profile and preferences (like mailing address, email, and password)
Sub-heading: The Marcus Mobile App
On-the-Go Access: The Marcus mobile app (available on App Store and Google Play) offers a convenient way to manage your accounts from your smartphone or tablet. You can check balances, schedule transfers, access statements, and more, just like on the website.
Security & Login History: The app also allows you to review your login history, which can be useful for monitoring unusual activity.
Step 3: Direct Contact Methods - When You Need to Speak to Someone
If your query isn't resolved through online resources, or if you prefer speaking to a human, Marcus provides several direct contact options.
Sub-heading: Option A: Phone Support - For Immediate Assistance
Calling is often the best choice for urgent matters, complex questions, or if you simply prefer verbal communication. Marcus offers different phone numbers based on the product you have.
For Savings Accounts & CDs (Deposits):
US Toll-Free: 1-855-730-7283 (available 24 hours a day / 7 days a week)
From outside the US: 1-212-357-0026
For GM Rewards Cards (Credit Cards):
US Toll-Free (GM Rewards Cards): 1-833-773-0988 (available 24 hours a day / 7 days a week)
US Toll-Free (GM Business Cards): 1-833-773-0990 (available 24 hours a day / 7 days a week)
For Business Lending customers:
US Toll-Free: 1-833-906-2224 (Monday to Friday, 8 am - 10 pm ET, or Saturday to Sunday, 9 am - 7 pm ET)
Pro-Tip: Have your account information ready when you call to expedite the process. This might include your account number, last four digits of your Social Security Number, or other identifying information.
Sub-heading: Option B: Live Chat - For Quick, Text-Based Support
Marcus offers a live chat feature for customers with questions. This can be a great option for less complex inquiries when you're already logged into your account.
Availability: Chat with Marcus during opening hours.
How to Access: Go to your dashboard, select the account you have a question about, and then click "Chat." This feature is currently available on the web only.
Chat Hours:
Savings: 24 hours a day / 7 days a week
GM Rewards Cards: 24 hours a day / 7 days a week
Sub-heading: Option C: Email - For Non-Urgent Inquiries (UK Customers Primarily)
While Marcus generally recommends calling for the quickest service, email can be an option for less time-sensitive matters, especially for UK customers.
For UK Customers: You can email Marcus UK at contactmarcusuk@gs.com. They aim to respond within two business days. Important Note: They generally won't discuss account-specific details or applications over email due to security reasons, so for those, a phone call is still preferred.
For US Customers: While a direct general email address isn't widely advertised for US accounts, if you suspect a suspicious email claiming to be from Marcus, you can forward it to abuse@gs.com.
Sub-heading: Option D: Mail - For Formal Correspondence and Disputes
For official correspondence, direct disputes, or sending checks, physical mail is an option.
For Savings & CDs Correspondence/Direct Disputes:
Goldman Sachs Bank USA
PO Box 70379
Philadelphia, PA 19176-0379
For Mailing a Check (Savings & CDs Deposits):
Make the check payable to your name or "Goldman Sachs Bank USA."
Endorse the back of the check and include your account number and "For Deposit Only at Goldman Sachs Bank USA."
Goldman Sachs Bank USA
PO Box 4571
Carol Stream, IL 60197-4571
For GM Rewards Cards Correspondence/Direct Disputes/Payments:
Marcus by Goldman Sachs
PO Box 70321
Philadelphia, PA 19176-0321
When sending a check for GM Rewards Card payment, include the payment stub or make the check payable to Goldman Sachs Bank USA and include your 16-digit card number in the memo line. Endorse the back of the check.
Step 4: Prepare for Your Interaction
Regardless of the contact method you choose, being prepared will make the process smoother and more efficient.
Sub-heading: Essential Information to Have Ready
Your Account Number(s): This is crucial for quick identification.
Your Full Name and Address: As it appears on your Marcus account.
Last Four Digits of Your Social Security Number (US) / National Insurance Number (UK): For identity verification.
Details of Your Inquiry: Be clear and concise about your question or issue. If it's a specific transaction, have the date, amount, and any relevant details.
Any Supporting Documents: If applicable (e.g., screenshots, previous correspondence, transaction details).
Sub-heading: Be Patient and Polite
Customer service representatives are there to help you. Being patient and polite will go a long way in ensuring a positive and productive interaction. Remember that wait times can vary, especially during peak hours.
Step 5: Follow Up (If Necessary)
If your issue isn't fully resolved during your initial contact, make sure to:
Note Down Reference Numbers: If provided, jot down any case or reference numbers for your inquiry.
Ask for a Timeline: Inquire about when you can expect a resolution or a follow-up.
Request a Summary (if applicable): For chat or email, save a copy of the conversation for your records.
By following these steps, you'll be well-equipped to contact Marcus by Goldman Sachs and get the assistance you need.
Frequently Asked Questions (FAQs) - How to...
Here are 10 common "How to" questions related to contacting Marcus by Goldman Sachs, with quick answers:
How to find my Marcus account number? You can typically find your account number by logging into your Marcus online account or the Marcus mobile app. It's usually displayed on your account dashboard or statements.
How to reset my Marcus password? Go to the Marcus login page and click on "Create or reset password." Follow the on-screen instructions to reset your password.
How to report a suspicious email from Marcus? Forward any suspicious emails claiming to be from Marcus to abuse@gs.com. Do not click on any links or provide personal information in response to such emails.
How to change my address on my Marcus account? You can update your address online by logging into your account, going to your profile, and clicking on the edit icon under contact information.
How to make a deposit by mail to my Marcus savings account? Make the check payable to your name or "Goldman Sachs Bank USA," endorse the back with your account number and "For Deposit Only at Goldman Sachs Bank USA," and mail it to Goldman Sachs Bank USA, PO Box 4571, Carol Stream, IL 60197-4571.
How to find the Marcus by Goldman Sachs app? Search for "Marcus by Goldman Sachs" in the Apple App Store (for iOS) or Google Play Store (for Android) and download it.
How to speak to a live person about my Marcus savings account? Call the US toll-free number at 1-855-730-7283. This line is available 24 hours a day, 7 days a week.
How to chat with Marcus customer service? Log in to your Marcus account on the web (not the app), go to your account dashboard, select the account you have a question about, and click "Chat."
How to contact Marcus if I'm outside the US? For savings account inquiries, you can call 1-212-357-0026. For UK specific inquiries, use their UK contact numbers or email.
How to resolve a dispute regarding my Marcus account? You can contact Marcus by phone for immediate assistance. For formal disputes, you may need to send a written letter to the appropriate postal address provided on their contact page.