Ready to stock up like a pro? Discover how to buy Sysco products!
Ever wondered how those incredible restaurants get their consistent, high-quality ingredients? Chances are, a large portion comes from a foodservice giant like Sysco. Sysco is a global leader in marketing and distributing food products, kitchen equipment, and supplies to a vast array of businesses, from bustling restaurants and healthcare facilities to schools and hospitality ventures. While primarily serving the business-to-business (B2B) market, navigating their system to procure products for your establishment might seem daunting. Fear not! This comprehensive guide will walk you through every step of the process, ensuring you can access the vast array of Sysco offerings for your business needs.
Step 1: Are You Eligible? Understanding Sysco's Customer Base
Before we dive into the nitty-gritty of ordering, let's address the fundamental question: Can anyone just buy from Sysco?
The short answer is: Generally, no, not for personal use. Sysco operates as a broadline distributor, meaning they primarily serve businesses with commercial needs. This includes:
Restaurants, cafes, and diners: From fine dining establishments to quick-service eateries.
Hotels and hospitality businesses: Providing everything from food to amenities.
Healthcare facilities: Hospitals, nursing homes, and assisted living centers.
Educational institutions: Schools and universities.
Catering companies: Supplying ingredients for events of all sizes.
Wholesale to other food service providers: Such as Aramark or Sodexo.
However, there have been instances, particularly during times of widespread disruption like the pandemic, where Sysco has explored limited options for direct-to-consumer sales, often through curbside pickup programs. These are typically temporary and localized. For the purpose of this guide, we'll focus on the standard business acquisition process.
Engage with us: If you're a business owner, what kind of establishment do you run? Knowing your business type will help you better understand how Sysco can cater to your specific needs. Share in the comments below!
Step 2: Establishing Your Sysco Account: The Foundation of Your Partnership
To purchase from Sysco, you'll need to set up a business account. This is a crucial step that validates your commercial operations and allows Sysco to provide tailored services.
2.1: Initial Contact and Inquiry
Online Inquiry: The easiest starting point is to visit the official Sysco website (Sysco.com) and navigate to their "Become a Customer" or "Contact Us" section. You'll typically find an online form where you can provide your business details, contact information, and a brief description of your needs.
Phone Call: For a more direct approach, you can call Sysco's customer service line. Their general customer service number is 1-800-SYSCO-CS (797-2627). Be prepared to explain your business type and what you're looking to purchase.
Local Operating Companies (OpCos): Sysco operates through a vast network of local "Operating Companies" or "OpCos" across different regions. These local branches are your primary point of contact for day-to-day operations, delivery, and account management. Finding your nearest Sysco OpCo can streamline the process. You can often find a directory of their locations on their website.
2.2: The Application Process
Once you initiate contact, a Sysco sales representative will likely reach out to you. They will guide you through the formal application process, which typically involves:
Providing Business Information: This will include your legal business name, address, contact details, and any relevant tax identification numbers (e.g., EIN in the US). You may also need to provide copies of your business licenses or permits.
Understanding Your Needs: The sales representative will ask about your business type, the volume of products you anticipate needing, your menu (if applicable), and any specific product requirements. This helps them assign you to the right specialists and ensure you get relevant product recommendations.
Credit Application: Sysco typically offers credit terms (e.g., Net 30, meaning payment is due 30 days after the invoice date) to established businesses. You'll likely need to complete a credit application, providing financial information to assess your creditworthiness. They may also accept major credit cards (Visa, MasterCard, Discover, American Express) for payment.
2.3: Account Activation and Welcome
Once your application is approved and your credit terms are established (if applicable), your Sysco account will be activated. You'll receive:
Account Number: Your unique Sysco customer account number.
Dedicated Sales Representative: You'll be assigned a dedicated sales representative who will be your primary point of contact for orders, product inquiries, and general support. This relationship is key to a smooth experience.
Access to Online Platforms: You'll gain access to Sysco's online ordering platforms, such as Sysco Shop (available as a mobile app and web-based platform) and Sysco Source. These platforms are invaluable for Browse products, placing orders, and managing your account.
Step 3: Exploring the Vast Sysco Product Catalog
Sysco offers an incredibly diverse range of products. Understanding how to navigate their catalog is essential for efficient ordering.
3.1: Online Product Catalogs and Apps
Sysco Shop App/Web: This is your go-to for Browse and ordering. The Sysco Shop platform allows you to:
Search Sysco's complete product catalog.
Locate key items quickly.
View product images, nutritional information, allergens, and other specifications.
Access up to 14 months of previous order history.
Modify existing orders up to the delivery cut-off time.
Utilize offline sync for building orders without an internet connection.
Sysco Source: Another valuable online platform, Sysco Source, provides access to real-time inventory, order history, and product details. It's designed to make your ordering process as smooth as possible.
Specialty Brochures and Catalogs: Sysco also publishes specialized brochures and catalogs, often highlighting new products, seasonal offerings, or items from their specialty companies (e.g., FreshPoint for produce, Buckhead/Newport for meat & seafood, European Imports for specialty foods). Your sales representative can provide access to these.
3.2: Understanding Product Codes and Details
When Browse, you'll encounter various details about each product:
SUPC (Sysco Universal Product Code): This is a unique 7-digit code for each Sysco product, essential for accurate ordering.
Packaging and Case Sizes: Products are typically sold in bulk quantities (cases). Pay close attention to the number of units within a case (e.g., 6 cans per case, 50 lbs per case). Sysco Shop now offers "Split Case Selection" for some products, allowing you to order exact quantities even if they are less than a full case.
Pricing: Prices will be displayed on the online platforms, and your sales representative can also provide pricing information tailored to your account.
Product Attributes: Look for icons or labels indicating attributes like gluten-free, organic, vegan, halal, kosher, locally produced, and more. This is particularly helpful for specialized menus or dietary needs.
Step 4: Placing Your Order: From Selection to Delivery
With your account active and product knowledge in hand, it's time to place your order!
4.1: Building Your Order
Using Sysco Shop/Source:
Start a New Order: From the dashboard, select "new order." You can choose to order from history, a bid, or a par list.
Add Items: Enter quantities in the "QTY" box. For items available in individual units ("Eaches"), ensure you check the "each" box. You can use the 7-digit SUPC for quick additions.
Create Favourites Lists: For frequently ordered items, create "Favourites" lists within the app/web platform. This significantly speeds up the reordering process.
Real-time Inventory: Both platforms show Sysco's on-hand inventory, case and each pricing, and your previous order quantities for each item.
Working with Your Sales Representative: Your sales representative can also assist you in building orders, especially for complex or custom requests. They can provide recommendations and ensure you're getting the best products for your needs.
4.2: Reviewing and Submitting Your Order
Before submitting, always review your order carefully.
Order Review: Click on the "review order" button. Double-check quantities, pricing, and total cost.
Delivery Details: Confirm your desired delivery date. You can also add special instructions or purchase order numbers.
Separate Invoices: If you have multiple orders for different purposes on the same delivery date, you can request separate invoices.
Confirmation: Once you are satisfied, click the "submit" button. Your order will show as "submitting" and then change to "confirmed" once processed by Sysco. You'll usually receive an email confirmation.
4.3: Delivery and Tracking
Sysco's logistics are designed for efficiency, ensuring your products arrive fresh and on time.
Delivery Schedule: Your sales representative will establish a regular delivery schedule for your business based on your location and ordering frequency.
Sysco Delivery App: Download the Sysco Delivery app (available in the US and Canada) to track your shipment in real-time. This app allows you to:
View a map of your truck's location.
See your estimated delivery window.
Get an overview of your inbound items.
Receive real-time status updates.
Receiving Your Order: Be prepared to receive your order upon arrival. Inspect the delivery for accuracy and any damage before signing off. If there are discrepancies, inform the driver and contact your Sysco representative immediately.
Step 5: Managing Your Sysco Account: Beyond the Order
Your relationship with Sysco extends beyond just placing orders. Effective account management ensures a smooth and beneficial partnership.
5.1: Payment and Invoicing
Payment Methods: As mentioned, Sysco typically works on credit terms for businesses. You'll receive invoices, and payment will be due according to your agreed-upon terms (e.g., Net 30). They also accept major credit cards.
Accessing Invoices: You can access past orders and invoices through your online Sysco account platforms (Sysco Shop/Source). This is crucial for record-keeping and financial management.
5.2: Returns and Customer Service
Damaged or Incorrect Items: If you receive damaged, defective, missing, or incorrect items, contact Sysco Customer Service immediately. They will guide you through the return or replacement process.
General Inquiries: For any other questions or issues, your dedicated sales representative is your first point of contact. If they are unavailable, or for broader support, you can reach Sysco's general customer service line (1-800-SYSCO-CS).
5.3: Leveraging Sysco's Additional Services
Sysco offers more than just products. They provide a range of solutions to help your business thrive:
Business Solutions: Sysco's team of experts offers in-depth consultations covering various aspects of foodservice, from understanding P&L statements to developing new menu solutions.
Culinary Specialists: Local Sysco chefs can assist with menu ideas, recipe development, plate presentation, and product sampling.
Category Specialists: Experts in specific product categories can provide guidance and support to help grow your business in those areas.
Service Partners: Sysco partners with best-in-class businesses to offer solutions for everything from marketing and staffing to waste management.
Frequently Asked Questions (FAQs)
How to set up a new Sysco account for my business?
To set up a new Sysco account, visit the "Become a Customer" section on Sysco.com, fill out the online inquiry form, or call their customer service at 1-800-SYSCO-CS. A sales representative will then guide you through the application and credit approval process.
How to find my local Sysco operating company?
You can find your local Sysco operating company by visiting the "Our Locations" section on the Sysco.com website. This will help you connect with the branch serving your specific geographic area.
How to access Sysco's product catalog online?
You can access Sysco's complete product catalog through their online platforms, specifically the "Sysco Shop" app (available on Google Play and App Store) and the Sysco Shop web portal. You'll need an active Sysco business account to log in.
How to place an order using the Sysco Shop app?
Once logged into the Sysco Shop app, you can start a new order, search for products using keywords or SUPC codes, add desired quantities to your cart, and then review and submit your order for delivery. You can also create "Favourites" lists for quicker reordering.
How to track my Sysco delivery in real-time?
Download the "Sysco Delivery" app (available for US and Canadian customers). Log in with your Sysco account credentials, and you'll be able to view a map of your truck's location, estimated delivery window, and real-time status updates for your order.
How to find pricing for Sysco products?
Pricing for Sysco products is typically available through your Sysco Shop or Sysco Source online account once you're logged in. Your dedicated Sysco sales representative can also provide detailed pricing information and discuss any volume-based discounts.
How to pay for Sysco orders?
Sysco primarily works with businesses on credit terms (e.g., Net 30), meaning you'll receive an invoice with payment due within a set period. They also accept major credit cards (Visa, MasterCard, Discover, American Express).
How to return or report a problem with a Sysco order?
If you have damaged, incorrect, or missing items in your Sysco order, contact Sysco Customer Service at 1-800-SYSCO-CS, or reach out directly to your dedicated sales representative immediately. They will assist with returns, refunds, or replacements.
How to get menu development or business consultation services from Sysco?
Sysco offers various business solutions, including menu analysis, engineering, and culinary specialist consultations. Inquire with your Sysco sales representative about these services, as they are tailored to help businesses optimize their operations.
How to contact Sysco customer service for general inquiries?
For general inquiries not specific to an existing order, you can contact Sysco's main customer service line at 1-800-SYSCO-CS (797-2627). For account-specific questions, your dedicated sales representative is usually the best point of contact.
