Checking your EDD (Employment Development Department) account, particularly if you received benefits via a Bank of America debit card, is crucial for staying on top of your unemployment, disability, or Paid Family Leave payments. While the EDD has transitioned to Money Network prepaid debit cards for new payments as of February 2024, if you had a Bank of America EDD card with a remaining balance, you'll still need to access that information.
Hey there! Are you looking to check your EDD Bank of America account balance, review past transactions, or simply understand how your benefits were processed? Don't worry, we've got you covered! This comprehensive guide will walk you through every step, ensuring you have all the information you need. Let's dive in!
Important Note: EDD's Transition from Bank of America to Money Network
Before we begin, it's vital to understand that as of February 15, 2024, the California EDD began issuing new benefit payments on Money Network prepaid debit cards. This means new payments will no longer be issued on Bank of America debit cards. However, if you had a Bank of America EDD debit card with a remaining balance prior to this transition, you still need to know how to access that information.
For any new EDD payments, you will be interacting with Money Network. This guide focuses on accessing information related to the legacy Bank of America EDD accounts.
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| How Do I Check My Edd Bank Of America Account |
Step 1: Determine Your EDD Payment Method
First things first, let's confirm how your EDD benefits were or are being paid. This will dictate which steps you need to follow.
Sub-heading: Option A: EDD Bank of America Debit Card (for past payments)
If your EDD benefits were previously loaded onto a Bank of America debit card, you'll need to access their system to check your account. Remember, new payments are not being issued to these cards.
Sub-heading: Option B: Direct Deposit to your Personal Bank of America Account
If you set up direct deposit to your personal Bank of America checking or savings account, then you'll simply be checking your regular Bank of America account.
Tip: Take your time with each sentence.
Sub-heading: Option C: New Money Network Card (for current/future payments)
If you are receiving new EDD benefits after February 15, 2024, your payments are being issued to a Money Network Card. While this guide primarily focuses on Bank of America, we'll touch upon Money Network briefly.
Step 2: Checking Your EDD Bank of America Debit Card Account (if applicable)
If you had an EDD Bank of America debit card with a remaining balance, here's how to check it.
Sub-heading: Method 2.1: Online Access (Recommended)
The easiest and most comprehensive way to manage your EDD Bank of America debit card was through their dedicated online portal.
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Visit the Former EDD Bank of America Debit Card Website: Navigate to the specific Bank of America portal for EDD debit cards. While the direct URL might be less prominent now due to the transition, you can typically find it by searching "Bank of America EDD Debit Card login."
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Log In to Your Account: You will need your User ID and Password that you created when you first set up your online access for the EDD Bank of America debit card.
- Forgot User ID/Password? Look for "Forgot User ID" or "Forgot Password" links on the login page. You'll likely need to provide information like your card number, Social Security Number, and date of birth to verify your identity and regain access.
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Navigate to Account Summary/Statements: Once logged in, you should see an overview of your card. Look for options like:
- "Account Summary" or "Current Balance": This will show you your remaining funds.
- "Transaction History" or "Activity": This is where you can view all past transactions, including deposits and withdrawals. This is very helpful for budgeting and reconciliation.
- "Statements": You might be able to view and download monthly statements for your records.
Sub-heading: Method 2.2: By Phone
If you prefer speaking to someone or can't access the online portal, you can call Bank of America's dedicated EDD debit card customer service.
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Dial the Customer Service Number: The primary number for the Bank of America EDD Prepaid Debit Card Cardholder Services was 1-866-692-9374. There was also a TTY line for the hearing impaired: 1-866-656-5913. For calls outside the U.S., you could call collect at 423-262-1650.
- Be prepared for wait times, especially during peak hours.
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Follow the Prompts: You'll typically be asked to enter your card number or Social Security Number to verify your identity.
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Request Balance and Transaction Information: Once verified, you can ask the automated system or a representative for your current balance and recent transaction history. They may be able to email or mail you a statement if you request it.
Sub-heading: Method 2.3: ATM Inquiry
While less detailed, an ATM can give you a quick balance check.
- Locate a Bank of America ATM: You can use any Bank of America ATM.
- Insert Your EDD Debit Card: Follow the on-screen prompts.
- Select "Balance Inquiry": This will display your current available balance.
- Note: ATMs will not show you detailed transaction history.
Step 3: Checking Your Personal Bank of America Account (for Direct Deposit)
If you opted for direct deposit of your EDD benefits into your personal Bank of America checking or savings account, checking your EDD payments is the same as checking any other deposit.
Tip: Highlight what feels important.
Sub-heading: Method 3.1: Bank of America Online Banking
This is the most common and convenient way to check your personal account.
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- Go to the Bank of America Website: Visit
www.bankofamerica.com - Log In to Online Banking: Enter your Online ID and Passcode.
- Not Enrolled? If you haven't enrolled in Bank of America Online Banking, you'll need to do so first. Look for the "Enroll" or "Sign Up" option on their homepage.
- Forgot Login Details? Use the "Forgot Online ID" or "Forgot Passcode" links to recover your credentials.
- View Your Accounts: Once logged in, you'll see a dashboard with all your linked Bank of America accounts.
- Check Your Checking/Savings Account: Locate the account where you receive your EDD direct deposits. You'll see the current balance and a list of recent transactions. EDD deposits often appear as "UI Deposit" or "DI Deposit" on your statement.
Sub-heading: Method 3.2: Bank of America Mobile App
The mobile app offers a streamlined experience for on-the-go banking.
- Download the Bank of America Mobile Banking App: If you don't have it, download it from your device's app store (Google Play Store for Android, Apple App Store for iOS).
- Log In: Use your Online ID and Passcode for Bank of America Online Banking. Many apps also offer fingerprint or facial recognition for quicker access.
- Access Your Account: Similar to online banking, you'll see your account balances. Tap on the relevant checking or savings account to view detailed transactions and confirm your EDD deposits.
Sub-heading: Method 3.3: By Phone (Bank of America Customer Service)
You can call Bank of America's general customer service line for personal accounts.
- Call Bank of America Customer Service: The general customer service number is typically 1-800-432-1000.
- Follow Prompts for Account Information: Be ready to provide your account number or other identifying information to verify your identity.
- Inquire About Deposits: A representative can confirm recent deposits, including your EDD payments, and provide your current balance.
Step 4: Understanding the Transition to Money Network Cards (for new payments)
If you're wondering why your EDD benefits are no longer appearing on a Bank of America card, it's because of the recent transition.
Sub-heading: Money Network: The New Standard for EDD Payments
The EDD has partnered with Money Network to issue all new benefit payments. If you have an active EDD claim and are expecting payments after February 15, 2024, you should have received or will receive a new Money Network prepaid debit card.
Sub-heading: How to Check Your Money Network Card
For Money Network cards, you'll need to use their dedicated channels:
QuickTip: Reflect before moving to the next part.
- Money Network Website: Visit
moneynetwork.com/edd - Money Network Mobile App: Download the "Money Network Mobile App" from your app store.
- Money Network Customer Service: Call 1-800-684-7051.
Step 5: What if You Have a Remaining Balance on Your Bank of America EDD Card?
As the April 15, 2024, deadline for using Bank of America EDD cards has passed, any remaining funds on your old Bank of America EDD card should have been used or transferred.
Sub-heading: Requesting a Check for Remaining Funds
If you still had a balance on your Bank of America EDD card and didn't spend or transfer it before the deadline, you needed to contact Bank of America directly to request a check for the remaining funds.
- Contact Bank of America EDD Card Services: Call 1-866-692-9374.
- Explain Your Situation: Inform them that you have a remaining balance on your old EDD Bank of America debit card and wish to have a check issued for the funds. They will guide you through the process, which may involve verifying your identity and providing your mailing address.
Troubleshooting Common Issues
Sometimes, checking your account isn't as straightforward as it seems. Here are some common issues and what to do:
- Login Issues: Double-check your User ID and password. If you've forgotten them, use the "Forgot" links. Clear your browser's cache and cookies if you're experiencing persistent issues.
- Card Not Working: Ensure your card is activated. If it's a Bank of America EDD card, remember it's no longer receiving new funds, and you should have exhausted or transferred the balance. If it's a new Money Network card, make sure it's activated by calling Money Network or using their app.
- Funds Not Appearing:
- For EDD Bank of America (past payments): Confirm your payment was issued before the transition to Money Network.
- For Direct Deposit: Check your EDD UI Online account (or SDI Online) to see if the payment status shows "processed." If it does, contact your personal bank (Bank of America) to trace the deposit.
- For Money Network (new payments): Check your myEDD account to confirm payment was processed. If so, contact Money Network directly.
- Suspicious Activity: If you notice any unauthorized transactions, contact Bank of America (for past EDD cards or personal accounts) or Money Network (for new EDD cards) immediately to report fraud. Both typically offer zero-liability policies for unauthorized transactions reported promptly.
Related FAQ Questions
How to activate my EDD Bank of America debit card?
If you still have an unactivated EDD Bank of America debit card, you would typically activate it by calling the number on the card or logging into the Bank of America EDD debit card website. However, note that new payments are no longer issued to these cards.
How to check my EDD payment status with EDD (not Bank of America)?
You can check your overall EDD payment status by logging into your myEDD account and accessing UI Online (for unemployment) or SDI Online (for disability/Paid Family Leave). This will show you if payments have been processed and issued.
How to set up direct deposit for EDD benefits?
You can set up direct deposit for your EDD benefits by logging into your myEDD account, going to your Profile, and selecting the option to Update Your Payment Option to Direct Deposit. You will need your bank's routing and account number.
Tip: Look for examples to make points easier to grasp.
How to report a lost or stolen EDD Bank of America debit card?
If your EDD Bank of America debit card was lost or stolen, you needed to immediately call Bank of America EDD Debit Cardholder Services at 1-866-692-9374 to report it and request a replacement or to discuss remaining funds. For new Money Network cards, call 1-800-684-7051.
How to avoid fees with my EDD debit card?
For the old Bank of America EDD card, certain ATM transactions (out-of-network) or international transactions could incur fees. For new Money Network cards, you can avoid fees by using in-network ATMs, choosing cash back at point-of-sale, and utilizing free online transfers to your personal bank account.
How to get a statement for my EDD Bank of America account?
You could access statements online through the Bank of America EDD debit card portal or by calling their customer service line and requesting a mailed statement.
How to transfer funds from my EDD Bank of America card to my personal bank account?
For the old Bank of America EDD card, you could typically initiate online transfers from the dedicated EDD debit card portal to your linked personal bank account. This option is now less relevant as the cards are phased out for new payments. For new Money Network cards, you can transfer funds via their website or app.
How to contact EDD directly about my claim?
For questions related to your claim status, eligibility, or general EDD inquiries, you should contact the EDD directly through their official phone numbers or your myEDD online account. Bank of America and Money Network customer service cannot answer questions about your EDD claim itself.
How to identify EDD scams?
Be vigilant against scams. The EDD will never request personal information or ask you to activate a benefits debit card by selecting a link in a text message or email. EDD's text messages only link to websites with "edd.ca.gov". Always go directly to official websites or call official numbers.
How to check my EDD payment balance using my phone?
For the legacy Bank of America EDD card, you could call the customer service number. For new Money Network cards, you can check your balance using the Money Network Mobile App or by calling their customer service number. If your EDD benefits are directly deposited to your personal Bank of America account, use the Bank of America Mobile Banking app.
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