Finding yourself needing to connect with Capital Float, now operating under the brand name axio? Whether you have a query about an existing loan, need assistance with an application, or simply want to understand their offerings better, reaching out to financial institutions can sometimes feel like a maze. But don't worry, this comprehensive guide will walk you through every step of contacting Capital Float (axio) with ease!
Step 1: Identify Your Need – Why Are You Contacting Capital Float (axio)?
Before you pick up the phone or type out an email, take a moment to think about the nature of your query. This will help you choose the most appropriate contact method and ensure you have all the necessary information ready. Are you:
- An existing customer with a question about your loan, EMI, or statement?
- A new applicant needing help with the application process or checking your loan status?
- Seeking general information about their products and services?
- Looking to make a complaint or escalate an issue?
- A business looking to partner with them?
Understanding your need will streamline the process significantly!
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| How Do I Contact Capital Float |
Step 2: Explore the Primary Contact Channels
Capital Float (axio) offers several ways to get in touch. Here are the most direct and frequently used methods:
Sub-heading: The Power of the Phone Call
For immediate assistance and direct communication, a phone call is often the most effective method.
QuickTip: Pay attention to first and last sentences.
- Customer Service Number: The primary customer service number for Capital Float (axio) is 080-68075001.
- Operating Hours: You can reach their customer service team from 9:00 AM to 9:00 PM on all days, excluding national holidays.
- Important Note: While you initially call this number, Capital Float (axio) has transitioned to a chat assistance system. After calling, you will likely receive a WhatsApp message, allowing you to interact with live agents for your queries via chat. This is a crucial detail to remember!
Sub-heading: Sending an Email for Detailed Queries
If your query is complex, requires sharing documents, or you prefer written communication for record-keeping, email is an excellent option.
- Customer Service Email: You can write to them at ask@axio.co.in.
- When to use email: This is ideal for detailed questions, attaching supporting documents, or when you don't require an immediate response. Ensure you include all relevant details like your loan account number (if applicable), name, and contact information for a quicker resolution.
Sub-heading: The Official Website – Your First Stop for Information
The Capital Float (axio) website is a valuable resource for general information, FAQs, and sometimes even direct contact forms.
- Website: Visit their official website at www.axio.co.in (as Capital Float now operates under axio).
- What to look for:
- "Contact Us" or "Help & Support" section: This is where you'll typically find their latest contact information and possibly an online query form.
- FAQs: Many common questions are already answered in their Frequently Asked Questions section, which can save you time.
- Login Portal: If you are an existing customer, logging into your account might provide direct access to support features or your loan details.
- What to look for:
Step 3: Understanding the Grievance Redressal Mechanism
If your initial attempts to contact Capital Float (axio) don't resolve your issue to your satisfaction, it's important to understand their grievance redressal process. This ensures your concerns are escalated appropriately.
Sub-heading: Escalating Your Complaint
Capital Float (axio) has a structured process for handling complaints:
QuickTip: Pause to connect ideas in your mind.
- Initial Contact: As detailed in Step 2, first try contacting them via phone (which leads to WhatsApp chat) or email (ask@axio.co.in). They aim to provide an acknowledgement/response within a week for written complaints and a complaint reference number for phone queries.
- Head of Customer Service: If you are still dissatisfied with the resolution received from the initial contact, you can escalate your concern to their Head of Customer Service. While the name may change, at the time of this writing, Mr. Vivian P. Josey is mentioned as the Head of Customer Support in their grievance policy documents. You would typically write to them at the same email address (ask@axio.co.in), clearly stating that you wish to escalate your issue to the Head of Customer Service.
- Complaints Management Cell: For further dissatisfaction, you may write to their Complaints Management Cell, specifically to the Manager - Customer Services at customersuccess@axio.co.in.
- Nodal Officer: If your complaint remains unresolved after following the internal escalation matrix (typically within 30 days of lodging the complaint), you can approach their Nodal Officer. The details for the Nodal Officer are usually provided in their official Grievance Redressal Policy, which you can often find on their website.
- Reserve Bank of India (RBI): As a last resort, if you are still not satisfied with the resolution from Capital Float (axio)'s internal grievance mechanism, you can approach the Officer-in-Charge of the regional office of the Department of Non-Banking Supervision of the RBI. The RBI has an Integrated Ombudsman Scheme for customer grievances. You can lodge a complaint online at
https://cms.rbi.org.in
Sub-heading: Postal/Courier Communication (for official records)
For formal communication, especially for grievance redressal or official notices, you can send your queries via post or courier.
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Registered Office Address: CapFloat Financial Services Private Limited New No.3 (Old 211), Gokaldas Platinum, Upper Palace Orchards, Bellary Road, Sadashivanagar, Bengaluru, Karnataka - 560080.
Using this method is generally advisable for formal complaints or legal communications, as it provides a physical record.
Step 4: Leveraging Social Media for Quick Updates and Support (Less Formal)
While not a primary channel for complex issues, social media platforms can sometimes be useful for general inquiries, quick updates, or observing official announcements.
- Facebook, Twitter, LinkedIn: Capital Float (axio) maintains a presence on these platforms.
- How to use: You can try sending a direct message (DM) for a general query or tag them in a post if you're looking for a quick response to a common question. Be mindful of sharing personal or sensitive information publicly.
Step 5: Preparing for Your Contact
Regardless of the method you choose, being prepared will ensure a smoother and more efficient interaction.
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Sub-heading: What Information to Have Ready
- Your Loan Account Number (if applicable): This is crucial for existing customers.
- Your Registered Mobile Number and Email ID: These are often used for verification.
- Your Full Name and Date of Birth: For identification purposes.
- Details of Your Query/Complaint: Be clear and concise. Note down dates, amounts, and any previous interactions if it's an ongoing issue.
- Any Supporting Documents: If emailing or sending a physical letter, attach relevant documents like statements, screenshots, or previous correspondence.
- Reference Numbers: If you've previously contacted them, have any complaint or query reference numbers handy.
By following these steps, you'll be well-equipped to contact Capital Float (axio) and address your financial needs effectively. Remember, patience and clear communication are key!
Tip: Check back if you skimmed too fast.
Frequently Asked Questions (FAQs)
Here are 10 common "How to" questions related to contacting Capital Float (axio) with their quick answers:
How to find Capital Float's customer service number?
The primary customer service number for Capital Float (now axio) is 080-68075001.
How to send an email to Capital Float for support?
You can send an email to Capital Float (axio) for support at ask@axio.co.in.
How to check my loan status with Capital Float (axio)?
For existing customers, the best way to check your loan status is by logging into your account on the official Capital Float (axio) website (www.axio.co.in) or by contacting customer service via phone/WhatsApp chat.
QuickTip: Pause before scrolling further.
How to escalate a complaint with Capital Float (axio)?
If your initial contact isn't resolved, you can escalate to the Head of Customer Service, then to the Complaints Management Cell, and finally to the Nodal Officer, all typically via email.
How to reach Capital Float (axio) after business hours?
Capital Float (axio)'s customer service (phone/WhatsApp chat) is available from 9:00 AM to 9:00 PM on all days except national holidays. For queries outside these hours, email is the best option.
How to find Capital Float's official website?
The official website for Capital Float, now operating as axio, is www.axio.co.in.
How to use WhatsApp to contact Capital Float (axio)?
When you call their customer service number (080-68075001), you will likely receive a WhatsApp message to initiate a chat with a live agent.
How to send a physical letter to Capital Float (axio)?
You can send postal mail to their registered office: CapFloat Financial Services Private Limited, New No.3 (Old 211), Gokaldas Platinum, Upper Palace Orchards, Bellary Road, Sadashivanagar, Bengaluru, Karnataka - 560080.
How to register a grievance with RBI if Capital Float (axio) doesn't resolve my issue?
If unsatisfied with Capital Float (axio)'s internal redressal, you can lodge a complaint online at the RBI's Integrated Ombudsman Scheme portal:
How to find Capital Float (axio) on social media?
You can find Capital Float (axio) on platforms like Facebook, Twitter, and LinkedIn, where they often post updates and may respond to general inquiries via direct messages.
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