Is Southwest Airlines Good? A Comprehensive Guide to What to Expect
Are you considering flying with Southwest Airlines for your next trip, but aren't quite sure what to expect? You've come to the right place! Southwest Airlines holds a unique position in the airline industry, often celebrated for its distinctive approach to air travel. While it might not be for everyone, understanding its core policies and offerings can help you determine if it's the right fit for your travel style.
In this extensive guide, we'll dive deep into what makes Southwest stand out, from its famous "Bags Fly Free" policy to its open seating, and help you decide if it's the "good" choice for your upcoming journey.
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| How Good Is Southwest Airlines |
Step 1: Understanding the Southwest Philosophy - Are You a Good Fit?
Before we delve into the specifics, let's address the fundamental question: what kind of traveler are you? Southwest operates on a principle of simplicity and value, often foregoing some of the traditional airline frills in favor of a more streamlined, cost-effective experience.
If you value predictability and assigned seats above all else, Southwest's open seating policy might be a curveball.
If you're someone who often checks bags and hates hidden fees, Southwest's baggage policy could be a game-changer for your budget.
If you prioritize a low base fare and flexibility, Southwest frequently delivers.
Consider your priorities. Do you prefer a no-frills, efficient journey, or are you seeking a premium, highly structured experience? Your answer will significantly influence how "good" Southwest is for you.
Step 2: The Unconventional Boarding Process: Embrace the Open Seating
Perhaps the most talked-about aspect of Southwest is its unique boarding process and open seating policy. Unlike most airlines where you select a seat when you book or check-in, Southwest operates on a first-come, first-served basis for seating.
Sub-heading: Understanding Boarding Groups (A, B, C)
When you check in for a Southwest flight, you'll be assigned a boarding group (A, B, or C) and a number within that group (e.g., A15, B30). Your position in line for boarding is determined by this group and number.
Group A: These are the first to board, offering the best selection of seats, including bulkhead and exit row seats. You can get into Group A by checking in exactly 24 hours before your flight, purchasing "EarlyBird Check-In," or being a Business Select fare passenger or A-List/A-List Preferred Rapid Rewards member.
Group B: Board after Group A. You'll still likely find a window or aisle seat, but your options will be more limited.
Group C: The last to board. Be prepared for middle seats, and potentially sitting separately from your travel companions if you haven't utilized family boarding or other strategies.
Sub-heading: Strategies for Securing Your Preferred Seat
Check in exactly 24 hours before your flight: This is the most cost-effective way to get a good boarding position. Set an alarm!
Purchase EarlyBird Check-In: For an additional fee, Southwest will automatically check you in 36 hours before your flight, generally securing you an earlier boarding position. This can be well worth it if you absolutely need a specific seat or are traveling with others.
Fly Business Select: This premium fare automatically gives you an A1-A15 boarding position.
A-List or A-List Preferred Status: Elite Rapid Rewards members receive priority boarding.
Family Boarding: If you're traveling with a child age six or younger, up to two adults can board during Family Boarding, which occurs between the A and B groups. This is a fantastic perk for families to ensure they can sit together.
Step 3: Bags Fly Free! A Budget Traveler's Dream
This is where Southwest truly shines for many travelers. While most airlines charge for checked bags, Southwest famously allows two checked bags per passenger for free (up to 50 lbs and 62 linear inches each).
Sub-heading: What "Bags Fly Free" Means for Your Wallet
QuickTip: Pay attention to first and last sentences.
This policy can lead to significant savings, especially for families or those on longer trips. When comparing fares with other airlines, always factor in their baggage fees. A seemingly cheaper ticket on another carrier might quickly become more expensive once you add checked baggage.
Cost Savings: No more scrambling to fit everything into a carry-on or paying hefty fees at the counter.
Convenience: Pack what you need without worrying about extra charges.
Simplicity: No complicated baggage calculators or unexpected surprises.
Remember, though, that if your bags are overweight (51-100 lbs) or oversize (63-115 linear inches), there will be a fee of $75 per item. Bags over 100 lbs or 115 linear inches are generally not accepted.
Step 4: Fare Types and Flexibility: More Options Than You Think
Southwest offers several fare types, each with varying levels of flexibility and benefits. Understanding these can help you choose the best option for your travel needs.
Sub-heading: A Look at Southwest's Fare Structure
Basic (formerly Wanna Get Away): This is Southwest's most affordable fare. It offers 2 Rapid Rewards points per dollar spent and allows for flight changes but requires a fare upgrade. If you cancel, you receive a flight credit valid for six months.
Wanna Get Away Plus: A newer fare type, offering 6 Rapid Rewards points per dollar. It provides transferable flight credits for cancelled flights (good for 12 months) and free same-day standby and same-day confirmed flight changes.
Anytime: A mid-tier fare offering more flexibility, including 10 Rapid Rewards points per dollar. Cancellations can be refunded to the original form of payment or as a flight credit valid for 12 months. It also includes priority and express lane access and EarlyBird Check-In.
Business Select: The highest fare tier, earning 14 Rapid Rewards points per dollar. Benefits include two free checked bags, priority boarding (A1-A15), priority and express security lanes (where available), and free in-flight internet. You also get a complimentary premium drink onboard.
Sub-heading: Southwest's Famous No Change Fees Policy
One of Southwest's longest-standing and most customer-friendly policies is its absence of change fees. This means that if your plans change, you can modify your flight without incurring an airline-imposed penalty, though a fare difference may apply. This provides incredible peace of mind for travelers whose schedules might shift.
Step 5: In-Flight Experience: What to Expect in the Air
While Southwest doesn't offer the elaborate multi-class cabins of legacy carriers, its in-flight experience is generally pleasant and focused on efficiency.
Sub-heading: Seating and Comfort
All Southwest flights operate with a single cabin, typically featuring Boeing 737 aircraft. Seats are generally comfortable for a short to medium-haul flight. Southwest is in the process of rolling out new cabin designs that will offer new seat choices, including "Extra Legroom" and "Preferred" seats for those who desire more space or front-of-cabin proximity (these may come with an additional charge depending on fare type). Currently, power outlets are not standard on all aircraft, so charge your devices beforehand.
Sub-heading: Entertainment and Connectivity
Southwest offers a complimentary Inflight Entertainment Portal on Wi-Fi-enabled aircraft. This portal provides:
Free Live TV: A selection of live television channels.
Free Movies and TV Series On Demand: A variety of content to keep you entertained.
Flight Tracker: Keep an eye on your journey's progress.
Free Texting: Use iMessage and WhatsApp (must be downloaded and activated before connecting to Southwest WiFi).
Wi-Fi is available for purchase ($8 per device, subject to change) for full internet access. A-List Preferred members and Business Select customers receive complimentary Wi-Fi.
QuickTip: Every section builds on the last.
Sub-heading: Food and Beverages
Southwest offers complimentary non-alcoholic beverages and a selection of snacks on flights over 250 miles. Don't expect full meal service, but you'll get a drink and a small bite.
Step 6: Rapid Rewards Program: Earning and Redeeming Points
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Southwest's loyalty program, Rapid Rewards, is highly regarded for its simplicity and value.
Sub-heading: How to Earn Points
You earn Rapid Rewards points based on the fare type you purchase and the cost of your ticket. Higher fare types (Business Select, Anytime) earn more points per dollar. You can also earn points through:
Southwest Rapid Rewards Credit Cards: Partnered with Chase, these cards offer bonus points upon sign-up and ongoing earning opportunities.
Rapid Rewards Partners: Earn points with hotel stays, car rentals, and other partners.
Sub-heading: Redeeming Points and the Companion Pass
Rapid Rewards points are incredibly flexible, with no blackout dates when redeeming for flights. The value of your points is tied to the cash price of the fare, meaning if the cash fare is lower, fewer points are required.
The Southwest Companion Pass is one of the most valuable airline perks available. Once you earn it, a designated companion can fly with you for free (just paying taxes and fees) on any flight, whether you book with cash or points, for the remainder of the year you earn it and the entire following calendar year. This essentially doubles the value of your points and cash fares.
Step 7: Customer Service and Reliability: The Human Touch
Southwest often prides itself on its "LUV" culture and friendly staff. While individual experiences can vary, many customers report positive interactions with Southwest employees.
Sub-heading: On-Time Performance and Mishandled Bags
Southwest's on-time performance generally ranks competitively among major US airlines. Similarly, their rates for mishandled baggage are often lower than industry averages, which is a testament to their efficient baggage handling. However, like any airline, delays and disruptions can occur, especially due to weather or operational issues. Recent reviews sometimes highlight challenges with communication during delays, so it's always wise to stay informed via their app or airport announcements.
QuickTip: Repetition signals what matters most.
Step 8: International Travel with Southwest: A Growing Footprint
While primarily known for its extensive domestic network, Southwest has been expanding its international destinations, primarily focusing on leisure markets in the Caribbean, Mexico, and Central America.
Sub-heading: Destinations and Considerations
Southwest serves popular international spots like Cancun, Montego Bay, Punta Cana, Aruba, and more. When considering international travel with Southwest, keep in mind:
Limited Network: Their international reach is not as extensive as legacy carriers.
No Interline Agreements: Southwest does not have partnerships with other airlines, meaning if you have a connecting flight on another carrier, you'll need to re-check your bags and go through security again.
U.S. Customs and Immigration: Be prepared for standard customs and immigration procedures upon return to the U.S.
Conclusion: Is Southwest Airlines "Good"?
Ultimately, the "goodness" of Southwest Airlines is subjective and depends heavily on your individual travel preferences.
It's excellent for budget-conscious travelers who value free checked bags and no change fees.
It's a strong contender for families due to the family boarding policy and ease of changing tickets.
The Rapid Rewards program, especially the Companion Pass, is incredibly rewarding for frequent flyers.
The open seating can be a challenge for some but is manageable with strategic check-in.
The in-flight experience is basic but includes free entertainment.
For many, Southwest's transparent pricing, flexible policies, and friendly service make it a top choice for domestic travel. It’s a reliable, no-nonsense airline that gets you from point A to point B without a lot of hidden costs.
10 Related FAQ Questions
How to get the best boarding position on Southwest Airlines?
The best way to get a good boarding position is to check in exactly 24 hours before your flight. Alternatively, purchase EarlyBird Check-In or fly Business Select.
How to change a Southwest flight without a fee?
Southwest does not charge change fees. You can modify your flight online or via their app up to 10 minutes before departure, though you might pay a fare difference if the new flight is more expensive.
How to use the Southwest Companion Pass?
Once earned, log into your Rapid Rewards account, book a flight for yourself, and then add your designated companion to the reservation for free (they only pay taxes and fees).
QuickTip: Focus more on the ‘how’ than the ‘what’.
How to check bags for free on Southwest?
Simply bring your two checked bags (up to 50 lbs and 62 linear inches each) to the check-in counter. They are included with all tickets.
How to get a refund for a Southwest flight?
Refund eligibility depends on your fare type. Anytime and Business Select fares are generally refundable to the original form of payment if canceled at least 10 minutes prior to departure. Basic and Wanna Get Away Plus fares typically result in a flight credit.
How to connect to Wi-Fi on Southwest flights?
If the aircraft is Wi-Fi enabled, open your device's Wi-Fi settings, connect to "SouthwestWiFi," open your browser, and follow the prompts. Internet access costs $8 per device (free for A-List Preferred and Business Select).
How to find Southwest international flights?
You can find international flights directly on the Southwest Airlines website or app by searching for your desired international destination. Note that they primarily serve Mexico, the Caribbean, and Central America.
How to manage a Southwest reservation?
You can manage your reservation, including changing or canceling flights, adding bags, or checking in, through the "My Trips" section on the Southwest Airlines website or via their mobile app.
How to use Southwest flight credits?
Flight credits are typically tied to the passenger who earned them. When booking a new flight, you can apply the flight credit during the payment process. Be mindful of their expiration dates (often 12 months for Wanna Get Away Plus and Anytime fares, six months for Basic).
How to know if your Southwest flight has in-seat power?
Currently, in-seat power (USB-A and USB-C ports) is being rolled out to Southwest aircraft, but it's not universally available. Assume your flight might not have it and charge your devices beforehand.
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