Have you recently gotten a new phone number? Or perhaps you've moved and need to update your contact information with USAA to ensure you continue receiving important alerts and communications? Maintaining accurate contact details with your financial institutions is paramount for security and seamless service. This comprehensive guide will walk you through the various ways to change your phone number with USAA, ensuring you stay connected and your accounts remain secure.
Let's dive in and get your information updated!
Changing Your Phone Number on USAA: A Step-by-Step Guide
USAA offers several convenient ways to update your personal information, including your phone number. The method that's best for you will depend on your current access to your account and your preference for online versus phone interaction.
Step 1: Gather Your Information (Before You Begin!)
Before you initiate any changes, it's a good idea to have some key information readily available. This will streamline the process and help verify your identity.
- Your USAA Online ID and Password: If you plan to update online, you'll need these.
- Your Existing Phone Number (if you still have access to it): This can be crucial for verification.
- Your New Phone Number: Obviously!
- Your USAA Member Number: You can typically find this on your USAA card or statements.
- Your Social Security Number (SSN) or Tax ID: This is often used for identity verification.
- Security Questions/Answers: USAA may ask these to confirm your identity.
Step 2: Choose Your Preferred Method
USAA provides a few avenues for updating your contact information. Select the one that best suits your current situation.
Tip: Reread key phrases to strengthen memory.
Method A: Updating Online (Recommended for Most Users)
This is often the quickest and most convenient way to change your phone number if you have active online access to your USAA account.
Sub-step 2.A.1: Log In to Your USAA Account
- Open your web browser and navigate to the official USAA website (usaa.com).
- Locate the "Log On" button, usually found in the top right corner of the homepage.
- Enter your Online ID and Password to access your account.
Sub-step 2.A.2: Navigate to Your Profile and Preferences
- Once logged in, look for a section related to your "Profile and Preferences" or "My Profile." This is typically found by clicking on your name or initials in the upper-left corner or a similar navigation menu.
- Within this section, you should see options for "Personal Information," "Contact Information," or "Update Contact Information." Click on this option.
Sub-step 2.A.3: Locate and Edit Your Phone Number
- On the "Personal Information" or "Contact Information" page, you will see a list of your current contact details, including your phone number(s).
- Look for an "Edit" or "Change" button next to your phone number. Click on it.
- Carefully enter your new phone number into the designated field. Double-check for any typos!
- You may also have the option to designate this new number as your primary contact number.
Sub-step 2.A.4: Verify and Save Changes
- USAA will likely require you to verify your identity to complete the change. This might involve:
- Answering a security question.
- Receiving a one-time verification code via email or your old phone number (if still active).
- Using multi-factor authentication (e.g., Symantec VIP app).
- Follow the prompts to complete the verification.
- Once verified, click "Save Changes" or "Submit." You should receive a confirmation message on screen.
Method B: Using the USAA Mobile App
The USAA Mobile App offers a highly convenient way to manage your accounts on the go, including updating your contact information.
Sub-step 2.B.1: Open the USAA Mobile App
- Launch the USAA Mobile App on your smartphone or tablet.
- Log in using your Online ID and Password, or via biometric authentication (fingerprint, face ID) if you have it set up.
Sub-step 2.B.2: Access Your Profile
- Look for an icon representing your profile, usually depicted by your initials or a person silhouette. This is often in the top-left or top-right corner, or within a "More" or "Menu" section.
- Tap on "My Profile" or "Personal Information."
Sub-step 2.B.3: Edit Your Phone Number
- Within your profile, find the "Contact Information" or "Phone Numbers" section.
- Tap to edit your existing phone number or add a new one.
- Enter your new phone number accurately.
Sub-step 2.B.4: Confirm and Apply Changes
- Similar to the website, the app will prompt you for identity verification. This could be a security question or a one-time code sent to an existing contact method.
- Follow the on-screen instructions to verify your identity.
- Tap "Save" or "Apply Changes" to finalize the update.
Method C: Calling USAA Customer Service (If Online Access is Limited or You Prefer Speaking to Someone)
If you're unable to log in online, or simply prefer to speak with a representative, calling USAA's customer service is a reliable option.
Sub-step 2.C.1: Find the Correct Phone Number
- The main USAA customer service number is 1-800-531-USAA (8722) or 210-531-8722. You can also find contact information on their official "Contact Us" page on usaa.com.
- If you are overseas, USAA also provides specific international phone numbers. Check the "Contact Us" section of their website for the appropriate number for your region.
Sub-step 2.C.2: Prepare for Verification
- Have your USAA Member Number, Social Security Number, and any relevant account details ready.
- Be prepared to answer security questions to verify your identity.
Sub-step 2.C.3: Speak to a Representative
- Once you connect, explain that you need to update your phone number.
- The representative will guide you through the verification process and then assist you in changing your phone number on your account.
- They will confirm the change with you before ending the call.
Step 3: Verify the Update (Crucial!)
After you've updated your phone number using any of the above methods, it's essential to verify that the change has been successfully processed.
QuickTip: Ask yourself what the author is trying to say.
- Log back into your USAA online account or mobile app.
- Navigate back to your "Profile and Preferences" or "Personal Information" section.
- Visually confirm that your new phone number is now displayed correctly.
- You may also consider setting up new account alerts to be sent to your new phone number, if you haven't already. This is a great way to ensure future communications reach you.
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| How To Change Phone Number On Usaa |
Important Considerations and Tips
- Security First: Always ensure you are on the official USAA website (usaa.com) or using the official USAA mobile app when making changes. Be wary of phishing attempts.
- Keep Your Information Current: It's not just your phone number! Regularly review and update your address, email, and other contact details with USAA.
- Multi-Factor Authentication (MFA): If you use MFA with a code sent to your phone, changing your primary phone number is extra important. Ensure your new number is set up for MFA to avoid lockout issues.
- Recovery Options: USAA uses your phone number and email for recovery options (e.g., resetting forgotten passwords). Keeping these updated prevents potential account access issues.
- Patience is a Virtue: While online and app updates are often instant, sometimes it can take a few minutes for changes to propagate across all systems.
- Document Your Changes: While not strictly necessary, keeping a personal record of when and how you updated your information can be helpful for your own peace of mind.
10 Related FAQ Questions
Here are some frequently asked questions related to changing your phone number with USAA:
How to confirm my phone number is updated on USAA? You can confirm your phone number has been updated by logging into your USAA account on the website or mobile app, navigating to "My Profile" or "Personal Information," and visually checking the listed phone number.
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How to change my primary phone number with USAA? When updating your phone number online or via the app, you will typically have the option to designate the new number as your primary contact number during the editing process. If calling, simply inform the representative.
How to update my email address on USAA? Similar to changing your phone number, you can update your email address in the "My Profile" or "Personal Information" section of your USAA online account or mobile app.
Tip: Stop when you find something useful.
How to change my mailing address with USAA? Your mailing address can also be updated through the "My Profile" or "Personal Information" section on the USAA website or mobile app, or by calling customer service.
How to recover my USAA Online ID if I don't have access to my old phone number? If you don't have access to your old phone number, USAA may offer other verification methods, such as sending a recovery link to your email on file, or you may need to call customer service for assistance.
How to ensure my USAA account is secure after changing my phone number? After changing your phone number, ensure multi-factor authentication is linked to your new number if applicable. Also, regularly monitor your account activity for any unusual transactions.
How to contact USAA customer service from outside the U.S. to change my phone number? USAA provides specific international phone numbers for members overseas. Visit the "Contact Us" section on usaa.com and look for international contact options to find the correct number for your region.
Tip: Stop when confused — clarity comes with patience.
How to change my USAA PIN if I forgot it? You can usually reset your USAA PIN by selecting "Forgot PIN" when prompted to enter it during login. USAA will typically send a reset link to a verified phone number or email on your profile.
How to add a secondary phone number to my USAA account? Within the "Personal Information" or "Contact Information" section, you often have the option to add multiple phone numbers (e.g., home, work, mobile). Look for an "Add another phone number" option.
How to receive text alerts from USAA on my new phone number? After updating your phone number, visit the "Account Alerts" or "Text Messaging" section within "My Profile and Preferences" on USAA.com or the mobile app to set up or update your alert preferences to your new number.
By following these steps, you can confidently and securely update your phone number with USAA, ensuring uninterrupted service and peace of mind!
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