Changing your billing address with your bank is one of those essential tasks that can easily slip your mind amidst the excitement or stress of moving. However, it's crucial to keep your financial institution updated to ensure you receive important communications, statements, and to prevent any issues with your cards or accounts. For Truist clients, thankfully, there are several convenient ways to update your billing address.
How to Change Your Billing Address with Truist: A Comprehensive Guide
Ready to get your Truist billing address updated? Let's dive in!
Step 1: Gather Your Information – What Do You Need?
Before you begin the process, it's a good idea to have some key information readily available. This will make the process smoother and faster, regardless of the method you choose.
- Your Truist Account Information: This includes your account numbers for all relevant accounts (checking, savings, credit cards, loans, etc.).
- Your Old Address: Have your previous billing address handy.
- Your New Address: Naturally, you'll need the complete new address, including street, city, state, and ZIP code.
- Personal Identification: Depending on the method, you might need your Social Security Number (SSN) or Taxpayer Identification Number (TIN), date of birth, and potentially a government-issued ID (like a driver's license or passport) for in-person verification.
- Contact Information: Be ready to provide or verify your current phone number and email address.
Pro Tip: If you have multiple accounts with Truist (e.g., a checking account and a credit card), updating your address with one may not automatically update it for all. It's always best to confirm that the change applies to all your relevant accounts during the process.
Step 2: Choose Your Method – Multiple Ways to Update!
Truist offers several convenient ways to change your billing address, catering to different preferences.
Method A: Online Banking (Recommended for Speed and Convenience)
This is often the quickest and easiest way to update your address if you're already enrolled in Truist Online Banking.
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Log In to Your Truist Online Account:
- Open your web browser and go to the official Truist website (
www.truist.com - Click on the "Sign In" button, usually located in the upper right-hand corner.
- Enter your User ID and Password to access your online banking dashboard.
- Open your web browser and go to the official Truist website (
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Navigate to Profile & Settings:
- Once logged in, look for a section or link that says "Profile & Settings," "My Profile," or "Account Settings." This is typically found in the upper right-hand corner or within a navigation menu.
- Click on "My Profile."
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Find Contact Information or Address:
- Within the "My Profile" screen, you'll likely see options like "Security Questions" on the left-hand menu. While this specific option is for security, you'll generally find an area dedicated to "Contact Information" or "Address."
- Look for an option to update your personal details or contact information. This is where your address will be located.
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Verify Your Identity (Security Step):
- For security reasons, Truist will likely require you to verify your identity before allowing an address change. This might involve:
- Answering an existing security question.
- Having a one-time verification code sent to your phone number or email address on file.
- Follow the on-screen prompts carefully to complete this verification.
- For security reasons, Truist will likely require you to verify your identity before allowing an address change. This might involve:
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Enter Your New Billing Address:
- Once verified, you'll be able to input your new street address, city, state, and ZIP code.
- Double-check for accuracy – a single typo can cause significant delays or issues.
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Review and Confirm:
- Before finalizing, review all the entered information to ensure it's correct.
- Click "Confirm," "Submit," or "Save Changes" to complete the update.
- You may receive a confirmation email or message in your online banking inbox.
Method B: By Phone (Direct and Personal Assistance)
If you prefer speaking to a representative or can't access online banking, calling Truist customer service is a reliable option.
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Locate the Correct Phone Number:
- For general account information and address changes, call Truist at 844-4TRUIST (844-487-8478).
- For specific services like mortgages or credit cards, it's always best to check the Truist website's "Contact Us" section for direct numbers. For instance, mortgage inquiries often have a dedicated number: 800-634-7928.
- If you are outside the U.S., the number is +1-910-914-8250.
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Navigate the Automated System:
- Listen carefully to the automated prompts. You'll typically need to select options related to "account services," "personal information," or "general inquiries."
- Be patient, as you may need to go through a few menus before reaching the right department.
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Speak to a Representative:
- Once connected, clearly state that you wish to change your billing address for your Truist accounts.
- The representative will ask for your personal information to verify your identity (e.g., account number, SSN, date of birth, previous address, security questions). Be prepared to answer these questions accurately.
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Provide Your New Address:
- Verbally provide your new billing address to the representative. They may ask you to spell out street names or confirm ZIP codes for accuracy.
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Confirm the Update:
- Ask the representative to confirm that the address has been updated for all your relevant accounts.
- Request a confirmation number or note the date and time of your call for your records.
Method C: In Person at a Truist Branch (For Hands-On Support)
Visiting a local Truist branch can be a good option if you prefer face-to-face interaction or need assistance with other banking matters.
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Find a Nearby Truist Branch:
- Use the Truist "Find a Branch" tool on their website (
www.truist.com/locations - Check their operating hours before you go. You can also use the Truist Branch Scheduler to set up an appointment.
- Use the Truist "Find a Branch" tool on their website (
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Gather Necessary Documentation:
- Bring your government-issued photo ID (driver's license, passport, state ID).
- It's also helpful to bring a recent Truist statement or your debit card to easily access your account information.
- While not always required, having a utility bill or lease agreement with your new address can sometimes help as secondary proof of residence, especially if your ID doesn't yet reflect the new address.
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Speak with a Bank Representative:
- Inform the representative at the teller counter or customer service desk that you need to update your billing address.
- They will guide you through the process, which will involve verifying your identity and inputting the new information into their system.
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Review and Sign (If Required):
- You may be asked to review and sign a form confirming your address change. Read it carefully before signing.
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Confirm the Update:
- Before leaving, confirm with the representative that your address has been successfully updated for all your Truist accounts.
Method D: By Mail (Least Recommended Due to Time)
While generally the slowest option, updating your address by mail is possible if other methods are not feasible for you.
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Write a Formal Request Letter:
- Include your full name, old address, and your new full address.
- Clearly state your Truist account numbers for all accounts you wish to update.
- Include a daytime phone number where you can be reached.
- Sign the letter.
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Include a Copy of Your ID (Optional but Recommended):
- To expedite the process and avoid potential delays for identity verification, consider including a photocopy of a government-issued photo ID (e.g., driver's license). Do not send original documents.
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Mail Your Request:
- While Truist doesn't publish a specific address change mailing address, you can typically send such requests to their general mailing address for customer service or correspondence. You might find this on your account statements or on the Truist website.
- A general corporate address for Truist is: Truist Financial Corporation, 214 N. Tryon Street, Charlotte, North Carolina 28202, USA. However, it's highly recommended to call customer service (844-4TRUIST) to confirm the exact mailing address for address changes to ensure it goes to the correct department.
- Send the letter via certified mail with a return receipt requested for proof of delivery.
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Allow Processing Time:
- Mail requests can take several business days or even weeks to process, especially when accounting for mailing time. Monitor your accounts and mail for confirmation.
Step 3: Follow Up and Verify – Ensuring the Change is Complete
After you've submitted your address change request through any of the methods, it's prudent to follow up to ensure it has been processed correctly.
- Check Your Online Banking Profile: After a few business days, log in to your Truist online banking account to confirm that your new address is reflected in your profile.
- Monitor Your Mail: Keep an eye out for any mail from Truist. They may send a confirmation letter to your new address.
- Review Your Next Statement: When your next monthly statement arrives (either paper or electronic), verify that the new address is displayed.
- Consider a Quick Call: If you're unsure, or if you don't see the update within a reasonable timeframe, don't hesitate to call Truist customer service to confirm the change.
By following these steps, you can ensure a smooth and successful billing address update with Truist, keeping your financial information secure and up-to-date.
10 Related FAQ Questions
Here are 10 frequently asked questions about changing your billing address with Truist, along with quick answers:
How to: Check if my Truist address has been updated online?
You can check if your Truist address has been updated by logging into your online banking account, navigating to "Profile & Settings" or "My Profile," and reviewing your contact information.
How to: Change my Truist billing address if I don't have online banking?
If you don't have online banking, you can change your Truist billing address by calling customer service at 844-4TRUIST, or by visiting a local Truist branch in person.
How to: Know what documents are needed to change my address in person at Truist?
When changing your address in person at Truist, you will typically need a government-issued photo ID (like a driver's license or passport) and possibly a recent Truist statement or debit card for account verification.
How to: Update my Truist credit card billing address specifically?
Your Truist credit card billing address is usually updated when you change your primary mailing address. However, it's always best to confirm with a representative or by checking your credit card account details within online banking.
How to: Change my Truist mortgage billing address?
For mortgage-specific address changes, it's recommended to call Truist's mortgage department directly at 800-634-7928, or update it through your Truist online banking if the option is available under your mortgage details.
How to: Expedite an address change with Truist?
The quickest ways to expedite an address change with Truist are through online banking or by calling their customer service line, as these methods typically process changes faster than mail.
How to: Confirm my address change by phone after updating online?
You can confirm your address change by calling Truist customer service at 844-4TRUIST and asking a representative to verify the updated address on your account(s).
How to: Find a Truist branch near me for an address change?
You can find a Truist branch near you by visiting the "Locations" section on the official Truist website (
How to: Know if an address change will affect my Truist statements?
Yes, changing your billing address will affect where your future Truist paper statements are mailed. If you have opted for electronic statements, the change ensures your contact information for alerts and notifications is accurate.
How to: Change my business billing address with Truist?
For business accounts, you can generally change your billing address through Truist Online Banking for Business, or by contacting Truist Business Customer Service at 844-4TRUIST. In-person visits to a branch are also an option for business account changes.
