You've got a Delta SkyMiles American Express card, and you're ready to see those hard-earned miles pile up! But wait, how exactly do you check that balance? Don't worry, it's easier than you might think. Let's dive in and get you squared away with your SkyMiles balance.
Step 1: Confirm Your SkyMiles Account Linkage
Before you start hunting for your miles, let's make sure your American Express card is properly linked to your Delta SkyMiles account. This is a crucial first step, as your miles are primarily managed through Delta, not directly by American Express.
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| How To Check Skymiles On American Express |
Sub-heading: Why the Linkage Matters
Think of your American Express Delta SkyMiles card as a powerful tool for earning miles. Each purchase you make on the card contributes to your SkyMiles balance. However, the actual storage and redemption of those miles happen within your Delta SkyMiles program account. So, if your accounts aren't linked, or if there's a discrepancy, your miles might not show up where you expect them.
Sub-heading: How to Verify the Link
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Check your Delta SkyMiles account:
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Go to the official Delta Air Lines website (delta.com).
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Look for a "Log In" or "My SkyMiles" section.
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Enter your SkyMiles number or username and password.
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Once logged in, navigate to your account summary or dashboard. Here, you should see your current SkyMiles balance. If you see recent activity that aligns with your American Express spending, it's a good sign they're linked.
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Check your American Express online account:
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Log in to your American Express online account at americanexpress.com.
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Navigate to the "Rewards" or "Membership Rewards" section.
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For Delta SkyMiles co-branded cards, you should see a direct link or display of your SkyMiles balance. American Express often provides a quick overview of your earned miles directly on your card's dashboard.
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If you're using a card that earns Membership Rewards points (not a co-branded Delta card) and you transfer them to SkyMiles, you'll need to check your Membership Rewards balance first, then verify the transfer history to Delta.
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Step 2: Accessing Your SkyMiles Balance Through Delta.com
The most definitive way to check your SkyMiles balance is directly through Delta's website. This is your central hub for all things SkyMiles.
Sub-heading: Logging In and Navigating
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Visit Delta.com: Open your web browser and go to
www.delta.com -
Locate the "Log In" Button: This is usually found in the top right corner of the homepage. Click on it.
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Enter Your Credentials: You'll be prompted to enter your SkyMiles number or username and your password. If you've forgotten them, there are "Forgot SkyMiles Number" and "Forgot Password" links available.
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Access Your Dashboard: Once successfully logged in, you'll be taken to your personalized SkyMiles dashboard. This page typically displays:
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Your current SkyMiles balance prominently.
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Your Medallion® Status (if applicable).
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Recent activity, including miles earned from flights, partners, and, importantly, your American Express card.
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QuickTip: Revisit key lines for better recall.
Sub-heading: Understanding Your SkyMiles Dashboard
Your Delta SkyMiles dashboard is a treasure trove of information. Take some time to explore it. You'll find details on:
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How many miles you've earned from different sources.
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Upcoming trips booked with miles.
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Options to redeem your miles for flights, upgrades, and more.
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Your progress towards Medallion Status, if you're working towards elite tiers.
Step 3: Utilizing the American Express Online Account
While Delta's website is the primary source, American Express also provides convenient ways to track your SkyMiles earned through your linked card.
Sub-heading: The American Express Website
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Go to AmericanExpress.com: Navigate to the official American Express website.
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Log In to Your Card Account: Enter your User ID and password for your American Express account.
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Find Your Rewards Summary: Once logged in, look for a section labeled "Rewards," "Membership Rewards," or something similar. For Delta SkyMiles co-branded cards, you'll often see your Delta SkyMiles balance directly displayed on your account summary or within the rewards section.
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If you have a card that earns Membership Rewards points (e.g., American Express Gold Card), you'll see your Membership Rewards balance here. From there, you can often initiate transfers to Delta SkyMiles, but remember the actual SkyMiles balance is held by Delta.
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Sub-heading: The American Express Mobile App
The American Express mobile app is incredibly useful for on-the-go management of your card and rewards.
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Download the App: If you haven't already, download the American Express® App from your smartphone's app store (available for iOS and Android).
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Log In: Use your American Express User ID and password to log in.
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View Your Miles: On the app's dashboard or within the "Rewards" section, you should see your Delta SkyMiles balance (for co-branded cards) or your Membership Rewards points. The app provides a streamlined view of your account activity and rewards. *
Step 4: Reviewing Your Statements
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Both your Delta SkyMiles statements and your American Express card statements can provide insights into your SkyMiles activity.
QuickTip: Read a little, pause, then continue.
Sub-heading: Delta SkyMiles Statements
Delta periodically sends out SkyMiles statements via email or mail, summarizing your mileage activity. These statements will show:
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Your starting balance.
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Miles earned from flights, partners, and any bonus miles.
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Miles redeemed.
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Your ending balance for the statement period.
Sub-heading: American Express Card Statements
Your American Express card statements (both paper and online) will detail the miles earned from your card spending. Look for a section that breaks down your rewards, which for a Delta SkyMiles American Express card, will directly correspond to SkyMiles. This is a great way to verify that your spending is being correctly translated into miles.
Step 5: Contacting Customer Service
If you've tried the above methods and are still having trouble checking your SkyMiles balance or have questions about a discrepancy, don't hesitate to reach out to customer service.
Sub-heading: Contacting Delta SkyMiles Customer Service
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Phone: You can call Delta SkyMiles customer service directly. The general sales and service number is 1-800-221-1212. For SkyMiles members, you can try 1-800-323-2323. Check the Delta.com "Need Help?" or "Contact Us" section for the most current phone numbers and hours of operation.
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Online Chat/Email: Delta's website may offer online chat support or an email contact form for SkyMiles inquiries.
Sub-heading: Contacting American Express Customer Service
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Phone: The customer service number for your American Express card can be found on the back of your card or on the American Express website. They can help with card-related inquiries and confirm if miles are being properly reported to Delta.
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Online Chat/Secure Message: American Express also offers online chat and secure messaging within your online account for assistance.
Frequently Asked Questions
Tip: Slow down when you hit important details.
How to check my SkyMiles number if I forgot it?
You can retrieve your SkyMiles number by visiting the Delta.com login page and clicking on the "Forgot SkyMiles Number" link. You'll typically need to provide your name, date of birth, and email address.
How to link my existing Delta SkyMiles account to my American Express card?
When you apply for a Delta SkyMiles American Express card, you're usually prompted to enter your existing SkyMiles number. If you didn't, or if you need to link a new card, you can often do this through your American Express online account in the "Rewards" section or by calling American Express customer service.
How to convert American Express Membership Rewards points to SkyMiles?
If you have an American Express card that earns Membership Rewards points (not a Delta co-branded card), you can transfer these points to your Delta SkyMiles account through the American Express Membership Rewards website or app. Look for the "Transfer Points" option and select Delta SkyMiles as the partner.
How to tell if my SkyMiles are expiring?
Delta SkyMiles generally do not expire, but it's always a good idea to check your Delta SkyMiles account online or refer to Delta's official terms and conditions for any updates to their mileage expiration policy.
How to redeem SkyMiles for flights?
Tip: Don’t skip — flow matters.
Log in to your Delta SkyMiles account on delta.com. When searching for flights, select the "Shop with Miles" option. You can then use your accumulated SkyMiles to pay for all or part of your flight.
How to earn more SkyMiles with my American Express card?
Utilize your American Express Delta SkyMiles card for everyday purchases, especially in bonus categories (like Delta purchases, restaurants, and U.S. supermarkets for some cards). Look out for sign-up bonuses and special promotional offers from American Express.
How to use Pay with Miles on American Express?
"Pay with Miles" is a feature offered by Delta that allows Delta SkyMiles American Express Card Members to use miles to reduce the cost of Delta flights. You can select this option during the booking process on delta.com after logging in with your SkyMiles account.
How to check the value of my SkyMiles?
The value of SkyMiles can vary depending on how you redeem them. Generally, you get the best value when redeeming for Delta flights. You can use online tools or simply divide the cash price of a flight by the number of miles required to get an approximate per-mile value.
How to get a Delta SkyMiles American Express card?
You can apply for a Delta SkyMiles American Express card directly on the American Express website. They offer various cards (e.g., Gold, Platinum, Reserve) with different benefits and annual fees, so you can choose one that suits your travel habits.
How to contact American Express about a missing SkyMiles credit?
If you believe you're missing SkyMiles from your American Express card spending, first check your American Express statements and then contact American Express customer service. Provide them with the transaction details, and they can investigate and work with Delta if necessary.
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