The Definitive Guide to Closing Your Truist Bank Account: A Step-by-Step Journey
Thinking about closing your Truist bank account? Maybe you're moving, found a better banking deal, or simply need a change. Whatever your reason, navigating the account closure process can sometimes feel like a daunting task. But fear not! This comprehensive guide will walk you through every step, ensuring a smooth and stress-free experience.
Ready to take control of your finances? Let's dive in!
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| How To Close My Truist Bank Account |
Step 1: The Crucial Pre-Closure Checklist – Don't Skip This!
Before you even think about contacting Truist, there are some absolutely vital preparations you need to make. Skipping these steps can lead to unexpected fees, bounced payments, and a whole lot of headaches down the line. Trust us on this one.
1.1 Empty Your Account (Almost!)
The golden rule of account closure is to have a zero or near-zero balance.
- Withdraw Funds: The easiest way to do this is to transfer the money to another bank account you own, or withdraw it in cash. If you have a substantial amount, you might want to consider a cashier's check.
- Leave a Small Buffer (Optional but Recommended): Sometimes, a stray, small transaction might clear after you think you've emptied the account. Leaving a few dollars (e.g., $5-$10) can prevent the account from going into overdraft and incurring fees, which would then need to be paid before closure. Any remaining balance will typically be sent to you via check after closure.
1.2 Update All Direct Deposits and Automatic Payments
This is arguably the most critical step. Imagine your paycheck going into a closed account, or your utility bill bouncing!
- Direct Deposits: Contact your employer, government agencies (for Social Security, benefits, etc.), and any other sources of recurring income. Provide them with your new bank account details.
- Automatic Payments/Bill Pay: Make a list of all recurring payments set up from your Truist account. This includes:
- Utility bills (electricity, water, gas, internet)
- Loan payments (mortgage, car, student loans)
- Subscriptions (streaming services, gym memberships, software)
- Credit card payments
- Insurance premiums
- Any scheduled transfers to other accounts
- Italic: Don't forget less frequent payments like annual subscriptions!
1.3 Download and Save Your Account Statements
You'll want a complete record of your financial history.
Tip: Patience makes reading smoother.
- Online Banking: Log into your Truist online banking portal and download digital copies of all your statements for at least the past several years. Many banks offer a download option for PDFs.
- Paper Copies: If you prefer, you can order paper statements, though this may incur a fee.
1.4 Check for Pending Transactions
Ensure all checks you've written have cleared and any recent debit card transactions or online payments have fully processed. Trying to close an account with pending transactions can delay the process or even lead to complications.
1.5 Understand Potential Fees
While most banks don't charge a fee to close an account, some may if the account was opened very recently (e.g., within 90-180 days). Review your account's terms and conditions or speak to a Truist representative to confirm if any early closure fees apply to your specific account type.
Step 2: Choose Your Closure Method
Truist offers a few ways to close your account. Select the method that best suits your convenience and preference.
2.1 In-Person at a Truist Branch (Recommended for Simplicity)
This is often the most straightforward and secure method, especially if you have any questions or unique circumstances. You can get immediate confirmation and hand over any unused items.
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Locate a Branch: Use the Truist website's branch locator to find the nearest branch.
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Schedule an Appointment (Optional but Recommended): While not always necessary, scheduling an appointment can save you waiting time and ensure a dedicated representative is available to assist you.
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What to Bring:
- Valid Photo ID: Driver's license, state-issued ID, or passport.
- Your Truist Debit Card(s): Be prepared to cut these up or surrender them.
- Any Unused Checks: Bring your unused checkbook so the bank can dispose of them properly.
- Account Number(s): Having your account number(s) handy will expedite the process.
- New Bank Account Details (if transferring funds): If you're transferring your remaining balance, have the routing and account number of your new account ready.
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During Your Visit: Inform the teller or representative that you wish to close your account(s). They will guide you through the necessary paperwork, verify your identity, and help you transfer or withdraw any remaining funds. Crucially, ask for written confirmation of the account closure before you leave the branch.
2.2 By Phone (Convenient, but May Have Limitations)
Closing your Truist account over the phone can be convenient if you cannot visit a branch. However, be aware that some complex closures (e.g., accounts with significant balances, multiple owners, or specific types of accounts like business or trust accounts) might still require an in-person visit or written request.
Tip: Reflect on what you just read.
- Truist Customer Service Number: Call 844-4TRUIST (844-487-8478). For international calls, the number is +1-910-914-8250.
- Business Hours: Customer service is typically available Monday through Friday, 8 AM to 8 PM ET, and Saturday, 8 AM to 5 PM ET. Automated assistance is often available 24/7.
- What to Have Ready:
- Your Account Number(s)
- Personal Information: Be prepared to answer security questions to verify your identity (e.g., Social Security Number, address, date of birth).
- New Bank Account Details (if transferring funds)
- During the Call: Clearly state your intention to close your account. The representative will walk you through the verification process and the steps to transfer any remaining funds. Request that written confirmation of the account closure be mailed or emailed to you.
2.3 By Mail (Less Common, but an Option)
While less common for personal accounts due to the time delay and security concerns, some individuals may choose to close their account by mail, particularly if they are unable to visit a branch or use the phone. It's generally advised for simpler cases or when explicitly instructed by Truist.
- Write a Formal Letter: Your letter should be concise and include:
- Your full name as it appears on the account.
- Your Truist account number(s) you wish to close.
- A clear statement requesting account closure.
- Instructions on how to disburse any remaining funds (e.g., mail a check to your address on file, or transfer to another account – include new bank's routing and account number if applicable).
- Your signature.
- Your current contact information (phone number, email address).
- Include Supporting Documents:
- A photocopy of your valid photo ID.
- Cut-up debit card (optional, but good for security).
- A statement regarding any unused checks being destroyed.
- Mail it To: It's best to confirm the precise mailing address for account closure with Truist customer service beforehand. Generally, a secure address for official correspondence is preferred. Send it via certified mail with a return receipt requested to ensure proof of delivery.
Step 3: Confirming Your Account Closure
This step is critical to ensure that your account has been successfully closed and to prevent any future issues.
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3.1 Obtain Written Confirmation
Regardless of the method you choose, always ask for written confirmation that your account has been closed. This could be:
- A confirmation letter mailed to your address.
- An email confirmation.
- A receipt if you closed it in person.
Keep this document in your financial records for future reference.
3.2 Monitor Your Account (Briefly)
Even after receiving confirmation, it's a good idea to monitor your previous Truist account (if accessible online) for a week or two to ensure no unexpected transactions attempt to post. If any do, contact Truist immediately.
Tip: Don’t rush — enjoy the read.
3.3 Shred Sensitive Documents
Once you've confirmed the closure and moved all necessary funds, shred any old checks, debit cards, and account statements related to your Truist account. This protects your personal and financial information from potential fraud.
Important Considerations:
- Joint Accounts: If you have a joint account, all account holders might need to be present or provide consent for closure, depending on the bank's policy and the account agreement. It's best to confirm this with Truist beforehand.
- Negative Balances: An account with a negative balance cannot be closed. You must pay off any outstanding fees or overdrafts before Truist will process the closure request.
- Linked Accounts/Services: Ensure your Truist account isn't linked to any other Truist products like loans, credit cards, or investment accounts, as closing one might impact the others. In such cases, discuss your options with a Truist representative.
- Early Closeout Fees: As mentioned, be mindful of any fees if you're closing a newly opened account.
10 Related FAQ Questions
Here are some frequently asked questions about closing bank accounts, particularly relevant to Truist:
How to find my Truist account number? You can find your Truist account number on your checks, monthly bank statements, or by logging into your online banking portal. You can also call Truist customer service to retrieve it after identity verification.
How to transfer funds out of my Truist account before closing? You can transfer funds via online banking (external transfer to another bank), initiate a wire transfer (fees may apply), withdraw cash at a branch or ATM, or request a cashier's check for the balance.
How to ensure all my direct deposits are redirected? Contact your employer's HR or payroll department, and any other organizations that send you direct deposits, and provide them with the new routing and account number for your new bank. Do this well in advance of closing your Truist account.
QuickTip: Use posts like this as quick references.
How to update my automatic bill payments from Truist? Log into each service provider's website (e.g., utility company, streaming service) and manually update your payment method to your new bank account information. Alternatively, set up new automatic payments directly from your new bank's bill pay service.
How to get written confirmation of my Truist account closure? When closing in person, ask for a printed receipt or confirmation letter. If closing by phone, explicitly request a confirmation letter be mailed or emailed to you. If closing by mail, ensure you send your request via certified mail with a return receipt requested.
How to close a Truist joint account? Typically, both account holders will need to provide consent for a joint account closure. It's best to visit a branch together, or call Truist customer service with both parties present, to ensure proper verification and consent.
How to close a Truist account if I owe money? You cannot close a Truist account with a negative balance. You must first deposit enough funds to bring the balance to zero or positive, covering any overdrafts or fees, before the closure process can begin.
How to dispose of my unused Truist checks and debit card? For checks, you can bring them to a Truist branch for proper disposal, or shred them yourself. For debit cards, cut them up thoroughly through the magnetic strip and chip before discarding them to prevent unauthorized use.
How to check if there are any early closure fees for my Truist account? Refer to the original account agreement or disclosure statement you received when opening the account. Alternatively, call Truist customer service or visit a branch and inquire about any potential early closure fees for your specific account type.
How to contact Truist customer service for account closure? You can reach Truist customer service by calling 844-4TRUIST (844-487-8478). Their hours are generally Monday-Friday, 8 AM - 8 PM ET, and Saturday, 8 AM - 5 PM ET.
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