Keurig Dr Pepper is a giant in the beverage industry, bringing together iconic brands like Keurig coffee makers and Dr Pepper sodas, alongside a vast portfolio of other beloved drinks. Whether you're a loyal Keurig user with a technical question, a Dr Pepper enthusiast with feedback, an investor seeking information, or a business looking for a partnership, knowing how to contact the right department is key to a smooth and efficient interaction. This comprehensive guide will walk you through every step, ensuring you connect with Keurig Dr Pepper effectively.
So, are you ready to get in touch with Keurig Dr Pepper? Let's dive in!
Step 1: Identify Your Reason for Contacting Keurig Dr Pepper
Before you pick up the phone or type out an email, the most crucial first step is to clearly define why you need to contact Keurig Dr Pepper. Different inquiries are handled by different departments, and knowing your purpose will save you significant time and effort.
Sub-heading: Common Reasons for Contact
Product Support: Are you having trouble with your Keurig coffee maker? Do you have questions about a specific Dr Pepper product or another beverage in their portfolio? This falls under consumer care.
General Feedback or Questions: Do you have a compliment, a complaint, or a general question about a Keurig Dr Pepper brand or their company?
Business Inquiries: Are you a retailer interested in stocking their products? A potential supplier? Or a business seeking a partnership?
Investor Relations: Are you a shareholder, an analyst, or someone interested in the financial performance of Keurig Dr Pepper?
Media Inquiries: Are you a journalist, blogger, or media professional looking for press information, statements, or interviews?
Corporate Information: Do you need to contact the corporate office for administrative reasons or specific departments not listed above?
Job Applications/HR: Are you looking for career opportunities or have questions about employment? (While we won't cover specific job application processes in this guide, knowing this helps direct your initial search to their careers page).
Once you've pinpointed your reason, you're ready for the next step!
Step 2: Navigate Keurig Dr Pepper's Official Website
The official Keurig Dr Pepper website is your primary resource for contact information. It's designed to direct you to the appropriate channels.
Sub-heading: Key Website Sections to Look For
"Contact Us" Page: This is typically the first place you should look. Keurig Dr Pepper has a dedicated "Contact Us" section on their main website (
www.keurigdrpepper.com "Support" or "Customer Care" (for Keurig products): If your inquiry is specifically about a Keurig brewer or K-Cup pods, head to the Keurig support website (https://www.google.com/search?q=support.keurig.com). This site often has extensive FAQs, troubleshooting guides, and direct contact options for residential customers.
"Media Resources" or "Newsroom": For press-related inquiries, this section will provide contacts for their public relations team.
"Investors" or "Investor Relations": This area is specifically for financial inquiries, investor presentations, and contact details for their investor relations department.
"About Us" or "Corporate": These sections might contain general corporate contact details, including corporate office addresses.
Pro-Tip: Spend a few moments Browse the relevant sections of their website. Often, your question might already be answered in an FAQ, saving you the trouble of direct contact.
Step 3: Choose Your Preferred Contact Method
Keurig Dr Pepper offers several ways to get in touch, depending on the nature and urgency of your query.
Sub-heading: A. Phone Support (Recommended for Urgent Issues)
For immediate assistance or complex issues, calling is often the most effective method.
Keurig Consumer Care: For residential Keurig product support, call 1-866-901-2739 (1-866-901-BREW). Representatives are generally available 7 days a week, 7 a.m. to 10 p.m. EST. This is your go-to for troubleshooting, warranty claims, or questions about Keurig machines and pods.
Dr Pepper Snapple Consumer Relations: If your inquiry is about Dr Pepper or other Snapple Group beverages, you can call 1-800-696-5891. Their hours are typically 8 a.m. to 7 p.m. CDT, Monday – Friday.
Keurig Dr Pepper Corporate Communications: For broader corporate inquiries, you might find a general corporate number listed as 877-208-9991 or 972-673-7000. Use these numbers if you're unsure which specific department to reach or if your inquiry spans multiple areas.
Investor Relations: Investors can call 888-340-5287.
When calling, be prepared with:
Your name and contact information.
Details about your product (model number, purchase date, etc., for product support).
A clear, concise description of your issue or question.
Any relevant documentation or reference numbers.
Sub-heading: B. Email (Good for Detailed Inquiries or Non-Urgent Matters)
Email is a great option for non-urgent questions, providing detailed feedback, or when you need to send attachments.
General Consumer Email (Keurig): The Keurig support website often provides an email submission form or a direct email address. Look for links like "Email Us" or "Contact Form" on https://www.google.com/search?q=support.keurig.com. When using a form, be as thorough as possible in your description.
Media Inquiries: For press or media, the dedicated email is pr@kdrp.com.
Investor Relations: Investors can often reach out via email at IR@kdrp.com.
General Corporate Inquiries: While not always publicly advertised for general use, some corporate pages may offer an email address. If not, the general contact form on keurigdrpepper.com is your best bet.
When emailing, remember to:
Use a clear and descriptive subject line.
Provide all necessary details in the body of the email.
Attach any relevant photos or documents.
Allow for a response time of up to 3 days, as stated by Keurig Support.
Sub-heading: C. Live Chat (For Quick, Real-Time Assistance with Keurig)
Some companies offer live chat services for immediate, text-based support. Check the Keurig support website specifically for this option, as it's often available for product troubleshooting during business hours.
Sub-heading: D. Social Media (For General Inquiries and Brand Engagement)
While not ideal for urgent or highly specific issues, social media can be a way to get a quick response for general questions or public feedback.
Official Keurig Dr Pepper Pages: Look for official accounts on platforms like Facebook, Twitter (X), Instagram, and LinkedIn.
Direct Messaging: Many brands actively monitor their direct messages. Send a concise message outlining your query.
Public Posts: For general feedback or a question you're comfortable sharing publicly, you can post on their main page, though sensitive issues should be handled privately.
Keep in mind: Social media teams may direct you to other contact methods for more in-depth support.
Sub-heading: E. Snail Mail (For Formal Correspondence or Official Documents)
For formal letters, legal documents, or highly official correspondence, traditional mail is an option.
Keurig Dr Pepper Corporate Headquarters (Burlington, MA): Keurig Dr Pepper 53 South Avenue Burlington, MA 01803 United States
Keurig Dr Pepper Corporate Headquarters (Frisco, TX): Keurig Dr Pepper 6425 Hall of Fame Lane Frisco, TX 75034 United States
Dr Pepper Snapple Consumer Relations (Mailing Address): You might find a consumer relations mailing address on their beverage-specific websites, if available, or within their FAQs.
When sending mail, ensure you include:
Your full name and return address.
A clear and concise letter explaining your purpose.
Any supporting documents.
Step 4: Prepare Your Information
Regardless of the contact method you choose, preparation is key to a successful interaction.
Sub-heading: What to Have Ready
Your Contact Information: Full name, phone number, email address, and mailing address.
Product Details (if applicable): Model number, serial number, purchase date, place of purchase (for Keurig brewers, check the sticker on the bottom or back). For beverages, note the product name, flavor, size, and any batch codes or "best by" dates.
A Clear Description of Your Issue/Question: Be concise but thorough. What happened? When did it happen? What have you already tried? What is your desired outcome?
Relevant Documents: Purchase receipts, warranty information, photos, or videos that might help illustrate your point.
Date and Time of Previous Contacts: If you've tried contacting them before, note down when and how, and any reference numbers you received.
Step 5: Follow Up (If Necessary)
If you don't receive a response within the expected timeframe (e.g., 3 business days for email), or if your issue isn't resolved, don't hesitate to follow up.
Sub-heading: How to Follow Up Effectively
Reference Previous Contact: Always mention your previous email, call, or chat, and any case or reference numbers you were given.
Be Polite but Persistent: A calm and clear follow-up is more effective than an aggressive one.
Consider a Different Channel: If you initially emailed, try calling. If you called, try their social media or email.
By following these steps, you'll be well-equipped to contact Keurig Dr Pepper efficiently and effectively, leading to a much smoother resolution for your inquiry.
10 Related FAQ Questions
How to contact Keurig customer service for a broken brewer?
You can contact Keurig customer service by calling 1-866-901-2739 (1-866-901-BREW), available 7 days a week from 7 a.m. to 10 p.m. EST, or by using the email contact form on their support website, https://www.google.com/search?q=support.keurig.com.
How to provide feedback about a Dr Pepper product?
To provide feedback about a Dr Pepper product, you can call Dr Pepper Snapple Consumer Relations at 1-800-696-5891 (8 a.m. to 7 p.m. CDT, Monday – Friday) or look for a consumer contact form on the official Dr Pepper website.
How to find the corporate office address for Keurig Dr Pepper?
The corporate office addresses for Keurig Dr Pepper are 53 South Avenue, Burlington, MA 01803, and 6425 Hall of Fame Lane, Frisco, TX 75034.
How to reach Keurig Dr Pepper for investor relations?
For investor relations inquiries, you can contact Keurig Dr Pepper by calling 888-340-5287 or by emailing IR@kdrp.com.
How to send a press inquiry to Keurig Dr Pepper?
Members of the media can send press inquiries to Keurig Dr Pepper by emailing pr@kdrp.com or by contacting their media relations team directly through the contacts listed on their "Media Resources" page.
How to troubleshoot my Keurig coffee maker online?
You can troubleshoot your Keurig coffee maker online by visiting the official Keurig support website, https://www.google.com/search?q=support.keurig.com, which offers extensive FAQs, how-to videos, and troubleshooting guides.
How to register my Keurig brewer?
You can typically register your Keurig brewer directly on the Keurig support website, https://www.google.com/search?q=support.keurig.com, by looking for a "Register Coffee Maker" or "Product Registration" link.
How to get a refund or replacement for a Keurig Dr Pepper product?
For refunds or replacements, especially for Keurig products, you should contact Keurig Consumer Care directly at 1-866-901-2739, providing details about your product and the issue. For other beverage products, contact Dr Pepper Snapple Consumer Relations at 1-800-696-5891.
How to contact Keurig Dr Pepper about business partnerships or wholesale?
For business partnerships or wholesale inquiries, it's best to visit the main Keurig Dr Pepper corporate website (
How to check the status of a Keurig order?
To check the status of a Keurig order, log in to "My Account" on the Keurig website and look for a "Track My Orders" section, or if you don't have an account, use any order confirmation details to contact Keurig Consumer Care.