Do you need to get in touch with Marcus by Goldman Sachs? Whether you have a question about your high-yield savings account, a CD, a personal loan, or a credit card like the GM Rewards Card, knowing the right way to reach out can save you time and frustration. Let's dive into a comprehensive, step-by-step guide to contacting Marcus by Goldman Sachs, ensuring you get the assistance you need efficiently.
Step 1: Identify the Nature of Your Inquiry
Before you even think about picking up the phone or typing out an email, take a moment to clearly define why you need to contact Marcus. Are you:
Checking your account balance?
Transferring funds?
Disputing a transaction?
Applying for a new product?
Having technical issues with the website or app?
Seeking information about interest rates or terms?
Knowing your exact purpose will help you choose the most appropriate contact method and prepare any necessary information. This simple first step can significantly streamline your interaction.
Step 2: Utilize Online Resources for Quick Answers
Marcus by Goldman Sachs prides itself on being a digital-first platform, and as such, they offer a robust array of online resources. Many common questions can be answered without direct contact.
Sub-heading: Checking the Marcus Website and FAQs
Visit the Official Marcus Website: Start by navigating to the official Marcus by Goldman Sachs website (marcus.com). This is your primary hub for information.
Explore the "Contact Us" or "Help" Section: Look for links typically labeled "Contact Us," "Help," or "FAQs" (Frequently Asked Questions). These sections are designed to address a wide range of common queries.
Search the FAQs: Marcus has an extensive FAQ library. Use the search bar within the FAQ section to type in keywords related to your question. You'd be surprised how often your answer is just a few clicks away. For instance, if you're wondering about direct deposit, searching "direct deposit" will likely bring up detailed instructions.
Sub-heading: Using Your Online Dashboard
Log in to Your Account: If your question pertains to your specific account (e.g., balance, transactions, statements), logging into your Marcus dashboard is often the quickest way to find the information. You can typically view account details, recent transactions, download statements, and initiate transfers directly from your online portal.
In-App Features: If you use the Marcus mobile app, explore its features. Many functionalities available on the web are also accessible through the app, offering convenient self-service options.
Step 3: Direct Contact Methods - When You Need to Speak to Someone
Sometimes, self-service isn't enough, or your query is complex. In these cases, direct contact is necessary. Marcus offers several channels for reaching their customer support team.
Sub-heading: Phone Support - The Most Direct Route
For immediate assistance and complex issues, calling is often the best option. Marcus provides dedicated phone lines for different product types.
For Savings Accounts & CDs:
US Toll-Free: 1-855-730-7283 (Available 24 hours a day / 7 days a week)
Calling from Outside the US: 1-212-357-0026
For GM Rewards Cards and GM Business Cards:
GM Rewards Cards (US Toll-Free): 1-833-773-0988 (Available 24 hours a day / 7 days a week)
GM Business Cards (US Toll-Free): 1-833-773-0990 (Available 24 hours a day / 7 days a week)
Pro-Tip: Have your account number and any relevant details ready before you call to expedite the process. Be prepared for security verification questions.
Sub-heading: Online Chat - Convenient and Quick for Logged-In Users
Marcus offers a chat feature for existing customers logged into their accounts. This can be a very convenient option for questions that require a live interaction but aren't urgent enough for a phone call.
Accessing Chat:
Log in to your Marcus dashboard on the web (this feature is currently web-only).
Select the specific account you have a question about.
Look for a "Chat" or "Chat with us" option.
Chat hours for Savings and GM Rewards Cards are generally 24 hours a day / 7 days a week. This is a fantastic option if you prefer typing over talking or need to multitask.
Sub-heading: Postal Mail - For Formal Correspondence and Deposits
While slower, postal mail is still an option for certain types of correspondence, especially for formal disputes or mailing checks for deposits.
For Savings & CDs Correspondence and Direct Disputes:
Goldman Sachs Bank USA PO Box 70379 Philadelphia, PA 19176-0379
For Mailing Checks for Deposit (Savings & CDs):
Goldman Sachs Bank USA PO Box 4571 Carol Stream, IL 60197-4571
Important Note: Make checks payable to your name or Goldman Sachs Bank USA. Endorse the back of the check and include your account number with "For Deposit Only at Goldman Sachs Bank USA."
For GM Rewards Cards Correspondence and Direct Disputes:
Marcus by Goldman Sachs PO Box 70321 Philadelphia, PA 19176-0321
For Mailing Checks for GM Rewards Card Payments:
Goldman Sachs Bank USA Salt Lake City Branch PO Box 70321 Philadelphia, PA 19176-0321
Important Note: Include the payment stub or make the check payable to Goldman Sachs Bank USA and include your 16-digit card number in the memo line. Endorse the back of the check.
Remember: This method is best for non-urgent matters.
Step 4: Consider Specific Scenarios and Best Practices
Sub-heading: Technical Issues with Website or App
If you're having trouble logging in, navigating the site, or using the app, try these troubleshooting steps before contacting support:
Clear your browser cache and cookies.
Try a different browser or device.
Ensure your app is updated to the latest version.
Reset your password. If you forget your password or suspect unauthorized access, immediately use the "Forgot Password" option on the login page. Resetting your password will typically sign you out of all other sessions.
If these steps don't resolve the issue, phone support is usually the most effective way to get technical assistance.
Sub-heading: Security Concerns (Fraud, Unauthorized Access)
If you suspect any unusual or unauthorized logins or transactions on your account, act immediately.
Call the Savings & CDs customer service number (1-855-730-7283) immediately. They are available 24/7 for security issues.
Do not email sensitive information if you suspect a scam or fraud.
Sub-heading: Feedback and Complaints
Marcus has a complaints procedure designed to resolve issues quickly and fairly. If you have feedback or a complaint:
Call their customer service team directly. Explain your issue clearly and concisely.
If you're not satisfied with the resolution, you may be able to refer it to relevant financial ombudsman services (e.g., Financial Ombudsman Service in the UK, if applicable, though the primary contact information provided is for US customers).
Step 5: Follow Up and Document Your Interactions
Regardless of the contact method you choose, it's always a good practice to:
Note down the date and time of your contact.
Record the name of the representative you spoke with (if applicable).
Summarize the conversation and any resolutions or next steps.
Keep any reference numbers or case IDs provided.
This documentation can be invaluable if you need to follow up on your issue or refer back to a previous conversation.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions, all starting with "How to," with quick answers:
How to contact Marcus by phone for savings accounts? You can call Marcus for savings accounts 24 hours a day, 7 days a week, at 1-855-730-7283 (US toll-free) or 1-212-357-0026 (from outside the US).
How to chat with Marcus customer service online? Log in to your Marcus account on the web (not the app), select the account you have a question about from your dashboard, and then click the "Chat" or "Chat with us" option. Chat is available 24/7 for savings and GM Rewards Card customers.
How to send a check to Marcus for a savings deposit? Make the check payable to your name or Goldman Sachs Bank USA, endorse the back with your account number and "For Deposit Only at Goldman Sachs Bank USA," and mail it to: Goldman Sachs Bank USA, PO Box 4571, Carol Stream, IL 60197-4571.
How to reach Marcus for GM Rewards Card inquiries? For GM Rewards Card inquiries, call the US toll-free number at 1-833-773-0988, available 24 hours a day, 7 days a week.
How to dispute a transaction with Marcus by mail? For savings and CD disputes, mail your correspondence to: Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379. For GM Rewards Card disputes, send to: Marcus by Goldman Sachs, PO Box 70321, Philadelphia, PA 19176-0321.
How to find my Marcus account balance? The quickest way to find your Marcus account balance is by logging into your account on the Marcus website or via the Marcus mobile app.
How to transfer money from my Marcus account? You can initiate an ACH transfer from your Marcus account by logging into marcus.com or the Marcus app, or by calling their customer service.
How to update my contact information with Marcus? You can typically update your mailing address, email address, and other profile preferences by logging into your Marcus account online and navigating to your profile or settings.
How to get help if I'm locked out of my Marcus account? If you're having trouble logging in or are locked out, try using the "Forgot Password" link on the login page. If the issue persists, call Marcus customer service for assistance.
How to contact Marcus regarding a personal loan? While this post focuses on savings and credit cards, for personal loan inquiries (if Marcus offers them in your region), their general customer service numbers for savings are often the first point of contact, or you may find a dedicated number on their loans section of the website. For US Business Lending customers, the number is 1-833-906-2224, available Monday-Friday, 8 am - 10 pm ET, and Saturday-Sunday, 9 am - 7 pm ET.