Connecting with your bank shouldn't be a maze, especially when you need quick answers or support. Whether you're managing your personal finances, running a small business, or handling complex wealth management, knowing the right way to contact Truist Bank can save you time and frustration. This comprehensive guide will walk you through every available channel, ensuring you can reach a Truist representative effectively.
Step 1: Let's get started right away! What's your most pressing need with Truist today?
Are you trying to:
- Report a lost or stolen card?
- Check your account balance?
- Dispute a transaction?
- Apply for a new loan?
- Speak to a financial advisor?
- Something else entirely?
Understanding your specific need will help you choose the most efficient contact method. Let's explore the various ways to connect with Truist Bank.
Step 2: The Power of the Phone: Direct Lines to Truist Support
For many banking needs, a phone call remains the most direct and often the quickest way to get assistance. Truist offers a variety of phone numbers tailored to different services.
2.1: General Customer Service - Your First Stop for Most Inquiries
For general inquiries, account assistance, or if you're unsure which department to contact, the main customer service line is your best bet.
- Primary Phone Number: 844-4TRUIST (844-487-8478)
- Outside the U.S.: +1-910-914-8250
Hours of Operation (Eastern Time):
- Monday - Friday: 8 AM to 8 PM ET
- Saturday: 8 AM to 5 PM ET
- Sunday: Closed (24-hour automated assistance is available)
Tip: Have your account information ready before you call to speed up the process! This includes your account number, debit card number, or any relevant personal identification.
2.2: Specialized Phone Lines - For Specific Banking Needs
Truist offers dedicated lines for specialized services, which can connect you directly to experts in those areas.
- To Report Fraud (24/7 Support): If you suspect fraudulent activity on your account or have received suspicious communications, call 844-4TRUIST (844-487-8478) and select option 1. It's crucial to report fraud immediately.
- Mortgage Support:
- For mortgages originated with SunTrust: 800-634-7928
- For mortgages originated with BB&T: 800-295-5744
- General Mortgage Servicing: 800-634-7928 (Monday - Friday: 8 AM - 8 PM ET, Saturday: 9 AM - 3 PM ET)
- Credit Card Support: 844-4TRUIST (844-487-8478)
- Small Business Banking: 833-866-5129 (for small business specialists)
- Online and Mobile Banking Support (Technical Issues, Locked Out Accounts): 888-228-6654
- Wealth Management & Investing Services: 844-206-8900, Option 1 (for automated investing, team of advisors, or dedicated financial advisors)
- Telecommunications Relay Service (TRS): Truist accepts calls made using TRS. Dial 7-1-1 to initiate a call.
Step 3: The Convenience of Online Banking and Digital Tools
In today's digital age, Truist provides robust online platforms and mobile apps that allow you to manage many of your banking needs without needing to speak to a representative.
3.1: Truist Online Banking Portal
- Accessing Your Account: Visit the official Truist website (Truist.com) and click on the "Sign In" button. From there, you can access your personal, small business, or commercial accounts.
- Key Online Banking Features:
- Check account balances and transaction history.
- Pay bills and set up recurring payments.
- Transfer funds between accounts.
- View and download statements.
- Set up alerts for account activity.
- Apply for new accounts or loans.
- Update your contact information.
3.2: Truist Mobile Banking App
The Truist mobile app, available for both iOS and Android devices, offers a highly convenient way to bank on the go.
- Download the App: Search for "Truist" in the Apple App Store or Google Play Store.
- Mobile App Features:
- Deposit checks using your phone's camera (mobile deposit).
- Pay bills and transfer money.
- Find nearby ATMs and branches using GPS.
- View account balances at a glance.
- Send money with Zelle®.
- Access secure messages to Truist support.
Pro Tip: For common questions, the Truist website often has an extensive FAQ section that might provide an immediate answer, saving you a phone call.
Step 4: In-Person Assistance: Visiting a Truist Branch
Sometimes, a face-to-face conversation is the most effective way to handle complex transactions or discuss sensitive financial matters.
4.1: Finding a Branch Near You
- Online Branch Locator: Visit Truist.com and use their "Find a Branch" tool. You can search by city, zip code, or street address.
- Mobile App Locator: The Truist mobile app also has a built-in feature to locate the nearest branches and ATMs.
4.2: What You Can Do at a Branch
Branch associates can assist with a wide range of services, including:
- Opening new accounts (checking, savings, CDs).
- Applying for loans (personal, auto, mortgage).
- Making deposits and withdrawals.
- Getting cashiers' checks or money orders.
- Discussing financial planning and investment options.
- Resolving complex account issues that may require in-depth discussion.
Consider making an appointment beforehand, especially for more involved discussions like financial planning or loan applications, to ensure a representative is available to assist you.
Step 5: Written Communication: Mail and Online Forms
While less immediate, written communication can be appropriate for certain requests or for maintaining a formal record.
5.1: Sending Mail to Truist
For official correspondence, payment submissions, or disputes, you may need to send mail.
- General Mailing Address: (Check the specific department or your statements for the most accurate address for your need.)
- Truist Bank
- P.O. Box 580057
- Charlotte, NC 28258-0057
- Mortgage Payments by Mail:
- Truist Bank
- P.O. Box 79041
- Baltimore, MD 21279-0041
- Credit Bureau Services (for credit reporting disputes):
- Truist Bank
- Credit Bureau Services
- PO Box 849
- Wilson, NC 27894
Always include your account number and a clear explanation of your request in any written correspondence.
5.2: Online Forms and Secure Messaging
Truist's website may offer specific online forms for certain inquiries, such as disputing credit reporting or requesting information. Additionally, within your online banking portal, you can often find a "Secure Messages" or "Contact Us" section, allowing you to send messages directly to Truist representatives within a secure environment. This is often a good alternative if your query isn't urgent but requires more detail than a quick phone call.
Step 6: Social Media - For General Information & News
While not typically a direct channel for account-specific issues due to security concerns, social media can be a good way to stay updated on Truist news, promotions, and sometimes get general questions answered.
- Truist Official Social Media Pages: Look for Truist on platforms like Twitter, Facebook, and LinkedIn.
- Do not share any personal or account-sensitive information on public social media channels. If a representative asks for such information, they should direct you to a secure private message or phone line.
Step 7: Preparing for Your Contact - Maximize Your Efficiency
To ensure your interaction with Truist is as smooth and productive as possible, follow these preparatory steps:
7.1: Gather Necessary Information
Before you contact Truist, gather all relevant information, such as:
- Account Number(s)
- Debit/Credit Card Number(s)
- Social Security Number (last 4 digits often sufficient for verification)
- Personal Identification (Driver's License, State ID)
- Dates and Amounts of relevant transactions
- Any error messages or screenshots (for online/mobile issues)
- A clear, concise description of your issue or question.
7.2: Document Your Interaction
It's a good practice to keep a record of your communications with the bank.
- Date and Time of Contact
- Method of Contact (phone, in-person, online)
- Name of the Representative you spoke with
- Summary of the conversation and any resolutions or next steps.
- Reference numbers given (if applicable).
By following these steps, you'll be well-equipped to contact Truist Bank effectively and efficiently, no matter your banking need.
10 Related FAQ Questions
How to report a lost or stolen Truist debit/credit card?
You should immediately call Truist at 844-4TRUIST (844-487-8478) and select the option to report fraud or a lost/stolen card. This line is available 24/7.
How to find a Truist ATM near me?
You can find a Truist ATM by using the "Find a Branch" or "ATM Locator" tool on the official Truist website (Truist.com) or within the Truist mobile banking app.
How to speak to a live person at Truist customer service?
To speak to a live person, call the general customer service line at 844-4TRUIST (844-487-8478) during their operating hours: Monday-Friday, 8 AM-8 PM ET, and Saturday, 8 AM-5 PM ET.
How to contact Truist for mortgage assistance?
For mortgage-related inquiries, call 800-634-7928 (if your mortgage originated with SunTrust) or 800-295-5744 (if it originated with BB&T). The general mortgage servicing number is also 800-634-7928.
How to get technical support for Truist online banking?
If you're experiencing issues with online or mobile banking, or are locked out of your account, you can call 888-228-6654 for assistance.
How to schedule an appointment at a Truist branch?
You can often schedule an appointment online through the Truist website's branch locator or by calling the general customer service number.
How to dispute a charge on my Truist account?
You can contact your local Truist branch or call 844-4TRUIST (844-487-8478) to report an unrecognized charge and initiate a dispute.
How to apply for a loan with Truist?
You can apply for various loans (personal, auto, mortgage, small business) online through Truist.com, via the mobile app, or by visiting a Truist branch in person.
How to contact Truist for small business banking needs?
For specific small business banking inquiries and to speak with a specialist, call 833-866-5129.
How to make a payment to my Truist credit card?
You can make credit card payments by signing into your online banking account, through the Truist mobile app, by phone at 844-4TRUIST (844-487-8478), or by mailing a payment to the address provided on your statement.
