Have you ever looked at your Allstate Drivewise trip history and thought, "Wait a minute, I wasn't driving then!" or "I really don't want that aggressive braking incident on my record"? You're not alone! While the Allstate Drivewise app is designed to help you save on your car insurance by tracking your driving habits, sometimes it makes mistakes, or you simply want more control over your data.
This comprehensive guide will walk you through everything you need to know about managing your trips on the Allstate app, specifically focusing on how to address those unwanted entries. We'll cover marking trips as a passenger, understanding what data is used, and even how to temporarily pause tracking.
Understanding Allstate Drivewise and Your Trip Data
Before we dive into the "how-to," let's briefly understand what Allstate Drivewise is and why it tracks your trips. Drivewise is a telematics program that uses your smartphone to monitor your driving behavior, such as speed, braking, and time of day you drive. The goal is to reward you with discounts for safe driving.
It's important to note that while the app tracks your trips, Allstate generally states that the map of your trips is seen only by you, the app user. Information used to evaluate driving performance can be viewed by you, your Allstate agent, and customer service representatives.
Step 1: Accessing Your Drivewise Dashboard and Trip History
Alright, let's get started! The first step to managing your trips is to open the Allstate Mobile app and navigate to your Drivewise dashboard.
Engage with me now: Do you have the Allstate app already installed on your smartphone? If not, head over to your app store (Google Play Store for Android or Apple App Store for iOS), search for "Allstate Mobile," and download it!
Once you're logged in, here's how to get to your trips:
- Open the Allstate Mobile App: Tap the Allstate icon on your phone's home screen.
- Log In: Enter your credentials (username and password).
- Navigate to Drivewise: Look for a section or tab usually labeled "Drivewise" on your main dashboard. Tap on it.
- View All Trips: Within the Drivewise section, you should see an option like "View All Trips" or "My Trips." Tap this to see a detailed list of your recorded journeys.
Step 2: Identifying and Marking a Trip as "Not My Trip" (Passenger)
This is the most common reason users want to "delete" a trip. If the Allstate app incorrectly identifies you as the driver when you were a passenger (e.g., in an Uber, a friend's car, or public transport), you can mark it as such. This prevents it from impacting your driving score.
Sub-heading: The "Not My Trip" Feature
The "Not My Trip" feature is designed precisely for these scenarios. While it doesn't permanently delete the trip from your history, it removes it from your overall driving score calculation, which is what truly matters for your discounts.
Here's the step-by-step process:
- Select the Trip: From your "My Trips" list, tap on the specific trip you want to mark as a passenger. This will usually open a detailed map view of that trip.
- Scroll Down: On the detailed trip view, scroll to the bottom of the page.
- Find "Not My Trip": You should see an option clearly labeled "Not My Trip" or "Edit Trip." Tap on it.
- Select Reason: The app will likely prompt you to select a reason for marking the trip as "Not My Trip." Common options include:
- I was a passenger.
- I was on public transport.
- Other. Choose the most appropriate reason.
- Confirm: Tap "Submit" or "Confirm" to apply the change.
Voila! That trip will now be excluded from your Drivewise scoring. Remember, it might still appear in your history, but its impact on your discount will be nullified.
Step 3: Understanding "Pausing" Trip Reporting (Sleep Mode)
Sometimes, you might want to temporarily stop the app from tracking your trips altogether, especially if you're on an extended vacation or know you won't be driving for a while. Allstate Drivewise offers a "sleep mode" or "pause trip reporting" feature for this.
Sub-heading: Temporarily Disabling Drivewise Tracking
This feature is different from marking individual trips. It halts all new trip recording for a set period.
- Access Profile/Settings: From the main Allstate Mobile app screen, look for your "Profile" or "Settings" icon (often a gear icon or your profile picture). Tap on it.
- Navigate to Drivewise Settings: Within your settings, find and select "Drivewise."
- Toggle Drivewise Off: You should see a toggle switch labeled "Active" or similar. Toggle this switch to "Off."
- Set Auto-Restart Time Frame: The app will then likely ask you to set an auto-restart time frame. This is crucial as it ensures Drivewise will automatically resume tracking after a specified period. Choose a duration that suits your needs (e.g., 24 hours, 3 days, 1 week).
- Confirm: Confirm your selection to activate "sleep mode."
Be mindful: If you don't set an auto-restart time frame, you'll need to manually re-enable Drivewise when you want it to start tracking again. Forgetting to turn it back on could impact your participation and potential savings.
Step 4: Troubleshooting and Advanced Considerations
While the above steps cover most scenarios, you might encounter situations where trips aren't recording correctly or you have further data concerns.
Sub-heading: App Not Recording Trips
If your Allstate app isn't recording trips as expected, check these common issues:
- Location Services: Ensure your phone's location services are always allowed for the Allstate Mobile app. This is crucial for accurate tracking.
- Battery Optimization: Some phone settings (like power-saving modes or adaptive battery) can interfere with background app activity, including trip tracking. Check your phone's battery settings and ensure Allstate Mobile is not optimized or put to sleep.
- App Updates: Make sure your Allstate Mobile app is updated to the latest version. Developers often release updates to fix bugs and improve performance.
- Background App Refresh: For iOS users, ensure "Background App Refresh" is enabled for the Allstate app.
- App Diagnostics: Within the Drivewise settings, some users report finding an "App Diagnostics" section that can help identify and troubleshoot tracking issues.
Sub-heading: Data Privacy and Unenrollment
For those with deeper concerns about data privacy, or if you simply wish to stop participating in Drivewise altogether, you have options.
- Understand Data Collection: Allstate, through its affiliate Arity LLC, collects data for the Drivewise program. While they emphasize privacy, if you're uncomfortable with any data collection, reviewing their privacy policies on their website or within the app is advisable.
- Opting Out of Drivewise: If you decide you no longer want to participate in the Drivewise program, you'll need to formally unenroll. Simply deleting the app from your phone does NOT unenroll you.
- Contact Your Agent: The easiest way to unenroll is to contact your Allstate insurance agent and inform them you wish to cancel your Drivewise registration.
- Call Allstate Customer Service: You can also call Allstate's customer service directly at their Drivewise support number (often 877-431-7670 in the US, but check Allstate's official website for the most current number in your region).
Step 5: Reviewing Your Driving History and Impact
After marking trips or pausing tracking, it's a good practice to periodically review your Drivewise dashboard to ensure the changes are reflected and your driving score is accurate.
- Check Your Discount: The ultimate goal of Drivewise is to earn discounts. Keep an eye on your estimated discount within the app to see the impact of your driving habits and any adjustments you've made.
- Understand Scoring Factors: Familiarize yourself with the factors that influence your Drivewise score, such as:
- Hard braking
- High speeds
- Late-night driving
- Sudden acceleration
By actively managing your trips and understanding the app's features, you can ensure your Allstate Drivewise experience is both beneficial for your wallet and reflective of your actual driving habits.
Frequently Asked Questions about Allstate Drivewise Trips
Here are 10 common "How to" questions related to managing trips on the Allstate app, with quick answers:
How to check my Allstate Drivewise trip history? Open the Allstate Mobile app, navigate to the "Drivewise" section, and then select "View All Trips" or "My Trips."
How to mark a trip as a passenger on the Allstate app? Go to your "My Trips" list, tap on the specific trip, scroll to the bottom, and select "Not My Trip," then choose "I was a passenger" and confirm.
How to stop Allstate Drivewise from tracking my trips temporarily? In the Allstate Mobile app, go to "Profile" or "Settings," then "Drivewise," and toggle the "Active" switch to "Off." You'll be prompted to set an auto-restart time.
How to re-enable Drivewise trip tracking after pausing it? Go to "Profile" or "Settings," then "Drivewise," and toggle the "Off" switch back to "Active."
How to ensure Allstate Drivewise accurately records my trips? Make sure location services are "Always Allowed" for the Allstate app, disable battery optimization for the app, and keep the app updated to the latest version.
How to contact Allstate support for Drivewise issues? You can usually find a "Contact Us" or "Help & Support" section within the Allstate Mobile app, or call their Drivewise support line (e.g., 877-431-7670 in the US).
How to permanently delete my Drivewise data from Allstate? While you can mark individual trips as "Not My Trip," truly "deleting" all historical data typically involves unenrolling from the Drivewise program. Contact your Allstate agent or customer service to discuss full data deletion options upon unenrollment.
How to understand why a trip was scored poorly on Drivewise? On the detailed trip view within the app, look for indicators like red pins or highlights that show events like hard braking or high-speed instances, which contribute to your score.
How to know if my Drivewise discount is being applied? Your estimated Drivewise discount should be visible within the Drivewise section of the Allstate Mobile app. It typically updates periodically based on your driving.
How to opt out of the Allstate Drivewise program entirely? To unenroll, contact your Allstate insurance agent directly or call Allstate customer service. Simply deleting the app will not unenroll you from the program.
