Downloading your bank statement from the Nationwide app is a convenient way to keep track of your finances, whether you need it for budgeting, proof of address, or tax purposes. No more waiting for paper statements to arrive or logging into a desktop computer! This comprehensive guide will walk you through every step, ensuring you can access your statements with ease.
Your Essential Guide: Downloading Bank Statements from the Nationwide App
Are you ready to take control of your bank statements right from your smartphone? Let's dive in!
Step 1: Ensure You Have the Latest Nationwide Banking App
Before we begin, the very first and most crucial step is to make sure you have the official Nationwide Banking App installed on your device. If you don't have it yet, or if it's been a while since you updated, now's the time!
How to get or update the app:
- For Apple iPhone users: Go to the App Store. Search for "Nationwide Banking App". If you see an "Open" button, you likely have it. If it says "Update", tap that to get the latest version. If it says "Get", download and install it.
- For Android users: Head over to the Google Play Store. Search for "Nationwide Banking App". Similar to iPhone, check for "Open", "Update", or "Install" and take the appropriate action.
Pro Tip: Always keep your banking apps updated. Not only do they offer new features like statement downloads, but they also include important security enhancements.
Step 2: Log In to Your Nationwide Banking App
Once you're sure you have the correct and most up-to-date app, it's time to log in.
- Open the Nationwide Banking App on your smartphone or tablet.
- You'll be prompted to log in using your preferred method. This could be your:
- Passnumber: A unique set of numbers you set up.
- Touch ID/Fingerprint: If your device supports it and you've enabled it.
- Face ID/Facial Recognition: For compatible devices with this feature enabled.
- You might also be asked for specific digits from your memorable information or a one-time code sent to your registered mobile number for enhanced security.
Troubleshooting Login Issues: If you're having trouble logging in, double-check your credentials. There are often options on the login screen to reset your passnumber or retrieve your customer number if you've forgotten them.
Step 3: Navigate to Your Accounts Overview
After a successful login, you'll typically land on your accounts overview screen. This is where you'll see a list of all your Nationwide accounts, such as:
- Current Accounts (e.g., FlexDirect, FlexAccount)
- Savings Accounts (e.g., Flex ISA, Instant Access Saver)
- Credit Cards
- Mortgages
- Personal Loans
Look for a clear display of your account balances and names.
Step 4: Select the Account You Wish to Get a Statement For
From your accounts overview, tap on the specific account for which you want to download a statement. For example, if you need a statement for your main current account, tap on its name or tile.
This will take you to the transaction history or details page for that particular account.
Step 5: Locate the "Statements" or "My Documents" Section
Now that you're in the selected account's view, you need to find the option to access statements. The exact wording might vary slightly depending on recent app updates, but common options include:
- "Statements"
- "My Documents"
- "Statement History"
- "View and download statements"
This option is often found in a menu, a tab at the top or bottom of the screen, or within a "More" or "Account Services" section. Take a moment to explore the interface if you don't immediately see it.
Step 6: Choose Your Desired Statement Period
Once you've found the statements section, you'll likely be presented with a list of available statements, usually organised by month and year.
- Select the specific month and year for the statement you wish to download. Nationwide typically allows you to view and download statements for the past 36 months (3 years) through the app.
Step 7: View and Download Your Statement (PDF Format)
After selecting the statement period, the app will usually display the statement on your screen as a PDF file.
- Review the statement: Take a quick look to ensure it's the correct one and contains the information you need.
- Locate the Download Icon: Look for a download icon (often an arrow pointing downwards) or a "Download" button. Tapping this will initiate the download process.
- Choose Save Location (if prompted): Depending on your device's settings, you might be asked where you want to save the PDF. You can usually choose:
- Your device's internal storage (e.g., "Downloads" folder)
- Cloud storage services (e.g., Google Drive, iCloud Drive, Dropbox) if you have them integrated.
- For most users, simply saving it to your device's downloads is sufficient.
Important Note on File Formats: While the primary download format for official statements from the Nationwide app is PDF, you may sometimes see options to download transaction data in other formats like CSV (Comma Separated Values) or OFX. These are typically for importing into financial software or spreadsheets, not for official proof of address or income.
Step 8: Access Your Downloaded Statement
Once the download is complete, you can find your statement in the location you saved it to.
- On iPhone/iPad: Go to the "Files" app and check your "Downloads" or chosen folder.
- On Android: Open your device's "Files" or "My Files" app, then navigate to the "Downloads" folder.
You can then open the PDF using any PDF viewer on your device (most devices have one built-in). From there, you can print it or share it as needed.
10 Related FAQ Questions
How to check my account balance on the Nationwide app?
To check your account balance, simply log into the Nationwide Banking App, and your current account balances will be displayed on the main "Accounts" or "Overview" screen.
How to register for the Nationwide app?
To register for the Nationwide app, download it from your device's app store. You'll then need to follow the on-screen instructions, typically requiring your Nationwide account details or customer number, and potentially your debit card and card reader for initial setup.
How to set up paperless statements with Nationwide?
You can usually set up paperless statements within the Nationwide app by going to your "Settings" or "Preferences" section, then looking for "Paperless Statements" or "Communication Preferences" and opting in. You'll receive email notifications when a new statement is ready.
How to view pending transactions on the Nationwide app?
To view pending transactions, log into the Nationwide app and select the specific account. Your transaction history will usually show both cleared and pending transactions.
How to transfer money between accounts using the Nationwide app?
To transfer money, log in to the app, select the "Payments" or "Transfers" option, choose the accounts you want to transfer between, enter the amount, and confirm the transaction.
How to report a lost or stolen card via the Nationwide app?
To report a lost or stolen card, log into the Nationwide app, go to the "Cards" or "Manage Cards" section, and you should find an option to "Freeze" or "Report Lost/Stolen" your card immediately.
How to change my passnumber in the Nationwide app?
You can change your passnumber by logging into the Nationwide app, navigating to "Settings" or "Security," and selecting the option to "Change Passnumber." You'll need to follow the security prompts.
How to find my sort code and account number on the Nationwide app?
Your sort code and account number are typically displayed within the Nationwide app on the details page for each specific account, often directly below the account name.
How to contact Nationwide customer service through the app?
The Nationwide app usually has a "Contact Us" or "Help" section where you can find phone numbers, links to web chat, or secure messaging options to get in touch with customer service.
How to ensure my banking on the Nationwide app is secure?
To ensure your banking is secure, always use strong and unique passnumbers, enable biometric login (Face ID/Touch ID) if available, keep your app updated, avoid public Wi-Fi for sensitive transactions, and be wary of phishing attempts. Nationwide also offers security features like their Digital Banking Promise.
