Allstate Drivewise can be a fantastic way to save on your car insurance, rewarding you for safe driving habits. However, like any technology, it can sometimes run into glitches. If your Drivewise isn't tracking trips, giving you inaccurate scores, or just generally acting up, don't worry! This comprehensive guide will walk you through every step to get your Allstate Drivewise back on track and start maximizing those savings.
Ready to get your Drivewise working perfectly and unlock those sweet discounts? Let's dive in!
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| How To Fix Allstate Drivewise |
Step 1: Initial Checks and App Basics
Before we get into the nitty-gritty, let's make sure the basic foundations are in place. Often, a quick check here can resolve many common issues.
Sub-heading: Update Your Allstate Mobile App
This is crucial! Outdated app versions are a primary cause of tracking problems.
- For iOS (Apple) Users:
- Open the App Store.
- Tap your profile icon in the top right corner.
- Scroll down to see pending updates. If you see "Allstate Mobile," tap Update.
- For Android Users:
- Open the Google Play Store.
- Tap your profile icon in the top right corner.
- Go to Manage apps & device > Updates available. Find "Allstate Mobile" and tap Update.
Sub-heading: Update Your Phone's Operating System (OS)
Just like the app, your phone's OS needs to be up-to-date for optimal performance and compatibility.
- For iOS (Apple) Users:
- Go to Settings > General > Software Update. Install any available updates.
- For Android Users:
- Go to your phone's Settings app.
- Tap System (or "About phone" on some devices), then Advanced, and then System update (or "Software update"). Install any available updates.
Sub-heading: Force Close and Reopen the App
It sounds simple, but this often clears minor software hiccups.
- For iOS (Apple) Users:
- Swipe up from the bottom of the screen (or double-click the Home button on older iPhones) to see your open apps.
- Swipe the Allstate Mobile app up and off the screen to close it.
- Reopen the app from your home screen.
- For Android Users:
- Tap the square overview button (or swipe up and hold from the bottom of the screen).
- Swipe the Allstate Mobile app left or right to close it.
- Reopen the app from your app drawer.
Sub-heading: Restart Your Device
A full phone restart can resolve deeper temporary software conflicts.
- Turn off your phone completely, wait about 30 seconds, and then turn it back on.
Step 2: Essential Permissions and Settings Configuration
Allstate Drivewise relies heavily on your phone's sensors and background activity. Incorrect permissions are a very common reason for tracking failures.
Tip: Highlight what feels important.
Sub-heading: Location Services: Set to "Always" and "Precise Location"
This is the most critical setting for Drivewise! Without it, the app cannot accurately track your trips.
- For iOS (Apple) Users:
- Go to Settings > Privacy & Security > Location Services.
- Scroll down and tap Allstate Mobile.
- Select "Always" for location access.
- Ensure "Precise Location" is toggled ON.
- For Android Users:
- Go to Settings > Location (or "Biometrics and security" > "Location").
- Ensure Location is toggled ON.
- Tap App permissions (or "App access to location").
- Find Allstate Mobile and tap it.
- Select "Allow all the time" (or "Allow in background").
- Ensure "Use precise location" is toggled ON.
Sub-heading: Motion & Fitness / Physical Activity Permissions
Drivewise uses your phone's accelerometer and other sensors to detect driving behavior.
- For iOS (Apple) Users:
- Go to Settings > Privacy & Security > Motion & Fitness.
- Ensure Allstate Mobile is toggled ON.
- For Android Users:
- Go to Settings > Apps > Allstate Mobile > Permissions.
- Ensure Physical activity (or "Body sensors") is set to Allow.
Sub-heading: Background App Refresh / Unrestricted Data Usage
The app needs to run in the background to track your trips without you actively having it open.
- For iOS (Apple) Users:
- Go to Settings > Allstate Mobile.
- Ensure "Background App Refresh" is toggled ON.
- For Android Users:
- Go to Settings > Apps > Allstate Mobile.
- Tap Mobile data & Wi-Fi (or "Data usage").
- Ensure "Unrestricted data usage" (or "Allow background data usage") is toggled ON.
- Also, check Battery settings for the app (see next section).
Sub-heading: Battery Optimization / Power Saving Mode
Many phones aggressively optimize battery usage, which can interfere with background app activity.
- Crucial Tip: Disable battery optimization for the Allstate Mobile app.
- For iOS (Apple) Users:
- Ensure Low Power Mode is OFF when driving, as it can restrict background app functions. Go to Settings > Battery.
- For Android Users (steps may vary slightly by manufacturer - Samsung, Pixel, etc.):
- Go to Settings > Battery and device care (or "Battery" directly).
- Tap Battery > Background usage limits (or "Adaptive battery" / "Battery optimization").
- Turn off ***"Put unused apps to sleep"***.
- Go to More battery settings (or directly into Battery optimization).
- Turn off ***"Adaptive battery"***.
- Find Allstate Mobile in the list of apps and select "Don't optimize" or ensure its optimization is turned OFF.
- Also, go to Settings > Apps > Allstate Mobile > App info. Turn off "Pause app activity if unused" and ***"Remove permissions if app is unused"***.
Step 3: Within the Allstate Mobile App - Drivewise Diagnostics
The Allstate app itself has a helpful diagnostic tool.
Sub-heading: Check Drivewise App Diagnostics
After logging in and activating Drivewise, you can verify its status.
QuickTip: Treat each section as a mini-guide.
- Open the Allstate Mobile app.
- Navigate to the Drivewise dashboard.
- Look for an option like Settings or Profile within Drivewise.
- Find App Diagnostics. This section will highlight any outstanding issues, such as low battery, weak cellular service, or permissions needing attention. Address any red flags here.
Sub-heading: Verify Trip Recording Settings
Sometimes, specific settings can prevent trips from being recorded.
- In the Drivewise section of the app, check for any "sleep" mode or "pause trip reporting" options. Ensure Drivewise is set to ***"Active"***.
- If you're using a device that plugs into your car's OBD-II port (less common now for Drivewise, but still applicable for Milewise), ensure it's securely plugged in and its indicator lights are as expected.
Step 4: Troubleshooting Advanced Issues
If the above steps haven't resolved your issue, let's explore some more in-depth solutions.
Sub-heading: Internet Connectivity
While trips are recorded offline, accurate location resolution and uploading data require an internet connection.
- Ensure your phone has a stable cellular data connection or is connected to Wi-Fi during and after your trips. If your signal is consistently weak in areas you drive, this could be a contributing factor.
Sub-heading: Phone Battery Level
Drivewise may not record trips if your phone's battery is critically low (e.g., below 5-25%, depending on the device and OS).
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- Keep your smartphone charged, especially when driving. Consider charging your phone while driving to ensure uninterrupted tracking.
Sub-heading: GPS Signal Interference
- Ensure clear line of sight to the sky: Sometimes, phone mounts or car accessories can block GPS signals.
- Avoid using other heavy GPS apps concurrently: While generally not an issue, running multiple GPS-intensive applications simultaneously could occasionally interfere.
Sub-heading: Android Auto/Apple CarPlay Interference
Some users have reported issues with Drivewise when Android Auto or Apple CarPlay are actively running.
- Try disabling Android Auto or Apple CarPlay temporarily during a test drive to see if it resolves the issue. You can usually disable these in your phone's settings or your car's infotainment system.
Sub-heading: "Not My Trip" Issues and Recalibration
If the app is incorrectly logging trips when you're a passenger, or if the calibration seems off:
Tip: Reading twice doubles clarity.
- You can mark trips as "Not My Trip" within the app to exclude them from your score.
- Open the Allstate Mobile app, go to Drivewise Dashboard, then View All Trips under My Trips.
- Select the trip you want to edit, and then select "Not My Trip" at the bottom of the page.
- If the app is consistently recording inaccurate mileage or events, there might be a re-calibration needed. This often happens automatically over time as you drive more, but consistent issues might warrant contacting support.
Step 5: When All Else Fails - Reinstallation and Support
If you've meticulously followed all the steps above and Drivewise is still not functioning as expected, it's time for a more drastic measure or to contact Allstate.
Sub-heading: Reinstall the Allstate Mobile App (Last Resort!)
- Important Note: Only do this as a last resort. Deleting and reinstalling the app might delete some unuploaded trip data.
- Delete the Allstate Mobile app from your phone.
- Restart your phone completely.
- Go to your phone's app store (App Store for iOS, Google Play Store for Android) and re-download the Allstate Mobile app.
- Log in and re-activate Drivewise, ensuring all permissions are granted as outlined in Step 2.
- Take a test drive to see if trips are now recording.
Sub-heading: Contact Allstate Drivewise Support
If none of the above troubleshooting steps work, it's time to reach out to the experts.
- Call Allstate Drivewise Support: You can typically find their support number on the Allstate website or within the app's help section. The general support number for Drivewise is often 877-431-7670.
- Use the In-App Chat Feature: Many apps now offer a direct chat option with customer service, which can be convenient.
- Be Prepared: When you contact them, be ready to explain all the troubleshooting steps you've already taken. This will help them diagnose the issue more efficiently. They may ask for your phone model, OS version, and specific details about when and how the tracking is failing.
Frequently Asked Questions (FAQs)
Here are 10 common questions related to Allstate Drivewise troubleshooting:
How to check if my Allstate Drivewise app is updated?
Go to your phone's app store (App Store for iOS, Google Play Store for Android), search for "Allstate Mobile," and see if there's an "Update" button. If there is, tap it.
How to ensure my phone's location services are set correctly for Drivewise?
Navigate to your phone's Settings > Location (or Privacy & Security > Location Services on iOS). Find "Allstate Mobile" and ensure location access is set to "Always" and "Precise Location" is enabled.
How to stop Drivewise from draining my phone's battery?
While Drivewise does use battery, ensure battery optimization is turned off for the Allstate Mobile app in your phone's battery settings. Also, avoid low power modes.
QuickTip: Stop to think as you go.
How to mark a trip as "Not My Trip" if I wasn't driving?
Open the Allstate Mobile app, go to the Drivewise Dashboard, select "View All Trips" under "My Trips," choose the relevant trip, and then tap "Not My Trip" at the bottom of the screen.
How to activate Drivewise on a new smartphone?
Download the Allstate Mobile app, log in with your My Account ID, and then tap on Drivewise to activate it, accepting all requested permissions.
How to fix Drivewise if it's not recording any trips?
First, check app and OS updates, then verify all permissions (especially "Always" location and motion activity), disable battery optimization for the app, and restart your phone. If issues persist, try the in-app diagnostics or reinstall the app.
How to find the App Diagnostics page in Allstate Drivewise?
Within the Allstate Mobile app, navigate to the Drivewise dashboard, then look for "Settings" or "Profile," and you should find an option for "App Diagnostics."
How to contact Allstate Drivewise support?
You can call their support team at 877-431-7670 or look for a chat option within the Allstate Mobile app's help center.
How to prevent Drivewise from recording short trips or when I'm a passenger?
You can manually mark unwanted trips as "Not My Trip" within the app. Some users also activate a "sleep" or "off" mode within Drivewise settings for specific periods, but remember to reactivate it when driving.
How to check if my Allstate Drivewise discount is active?
After 30 days of monitoring, your estimated discount should be visible in the Drivewise section of the Allstate Mobile app, often under a "Score and Discount" section.
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