So, you've just conquered your taxes with TurboTax Online, and you've got thoughts – good, bad, or somewhere in between. Sharing your experience can be incredibly helpful for future users, and even for TurboTax itself, as they strive to improve their service. But how exactly do you go about leaving a review for TurboTax online? It's not always as straightforward as clicking a "Leave a Review" button. This lengthy guide will walk you through the process, offering tips and insights to ensure your voice is heard.
Ready to Share Your TurboTax Story? Let's Get Started!
Hey there, tax warrior! Just finished another tax season with TurboTax, did you? Whether it was a smooth ride or a bumpy journey, your experience matters. Sharing your feedback can help countless others navigating their own tax adventures. So, are you ready to contribute to the collective wisdom of taxpayers everywhere? Let's dive in!
Step 1: Understand the Avenues for Leaving Feedback
Unlike many other online services where a prominent "Write a Review" button is readily available, TurboTax (an Intuit product) often gathers feedback through specific channels. It's less about public review platforms and more about direct customer feedback or post-filing surveys.
Sub-heading: The Primary Channels
In-Program Surveys: This is often the most direct and effective way to leave a review. After you've completed and filed your tax return, TurboTax frequently presents a pop-up survey or a dedicated section within the final steps of the program. These surveys are designed to capture your immediate thoughts and overall satisfaction.
Email Solicitations: Intuit may also send you an email after you've filed, inviting you to share your experience through a survey link. Keep an eye on your inbox (and even your spam folder!) for these invitations.
TurboTax Community/Support Forums: While not a "review" in the traditional sense, participating in the TurboTax Community forums (
ttlc.intuit.com/community External Review Platforms (with caution): Websites like Trustpilot, Consumer Affairs, or even the review sections on major retailers (like Amazon if you purchased a desktop version) sometimes host TurboTax reviews. However, these are not directly managed by Intuit, and their impact on TurboTax's internal product development might be less direct than the official channels.
Step 2: Leveraging In-Program Opportunities
This is your best bet for getting your feedback directly to TurboTax.
Sub-heading: The Post-Filing Survey Pop-Up
Complete Your Tax Return: Ensure you have fully completed and successfully filed your federal and state tax returns through TurboTax Online.
Watch for the Pop-Up: As you navigate through the final screens after filing, be vigilant for a pop-up window or a banner message that asks for your feedback or invites you to take a survey. This is usually presented as a "Voice of the Customer" initiative.
Click and Share: Click on the link provided in the pop-up. This will typically take you to a dedicated survey page where you can rate your experience, provide written comments, and answer specific questions about the software, ease of use, customer support (if applicable), and overall satisfaction.
Be Detailed but Concise: While you want to be thorough, try to express your points clearly and succinctly. Highlight specific features you loved or areas that caused frustration.
Submit Your Feedback: Once you've entered your review, make sure to click the "Submit" or "Send Feedback" button to ensure it's recorded.
Sub-heading: Final Steps Tab (for Desktop Users - a quick note)
While this guide focuses on TurboTax Online, if you also use the desktop version, be aware that feedback options might also be available within the "Final Steps" tab of the desktop software after filing.
Step 3: Responding to Email Invitations
If you didn't see an in-program survey or want another opportunity, your email is the next place to check.
Sub-heading: Locating the Survey Email
Check Your Inbox: After filing, keep an eye on the email address associated with your TurboTax account. The email will usually come from Intuit or TurboTax directly.
Don't Forget Spam/Junk: Sometimes these automated emails can end up in your spam or junk folder, so be sure to check there if you don't see it in your primary inbox.
Identify the Subject Line: Look for subject lines that indicate a survey or request for feedback, such as "Share your TurboTax experience," "Tell us about your tax filing," or "Your feedback matters."
Click the Survey Link: Open the email and click on the embedded link that directs you to the online survey.
Sub-heading: Providing Thoughtful Responses
Take Your Time: Unlike a quick pop-up, you can often take a bit more time with email surveys.
Be Specific: If you had a problem, explain what happened, when it happened, and how it impacted your filing process. If you loved a feature, explain why it was helpful.
Rate Accurately: Be honest with your star ratings or numerical scores. These metrics are often aggregated and used for overall product assessment.
Step 4: Engaging with the TurboTax Community
While not a formal review platform, the TurboTax Community is a valuable resource for both giving and receiving feedback.
Sub-heading: Posting in Forums
Visit the TurboTax Community: Go to the official TurboTax Community website (
ttlc.intuit.com/community Search for Relevant Discussions: Before posting, search to see if someone else has already raised a similar point or question. You might find an existing thread where you can add your experience.
Start a New Discussion: If your feedback is unique, create a new post. Choose a clear and concise title.
Share Your Experience: In the body of your post, describe your experience with TurboTax Online. You can highlight pros and cons, suggest improvements, or ask for clarification.
Be Respectful and Constructive: Even if you had a negative experience, framing your feedback in a constructive manner is more likely to lead to a helpful response from other users or Intuit representatives.
Sub-heading: Interacting with Support Threads
Often, when users have issues, they post on the community forum. You can contribute to these discussions by sharing if you've had a similar experience, offering solutions (if you found any), or simply affirming that a particular issue is widespread. This collective feedback helps TurboTax identify common pain points.
Step 5: Utilizing External Review Platforms (Optional, but can be impactful)
While not direct feedback to Intuit, reviews on third-party sites can influence other potential users.
Sub-heading: Finding Reputable Review Sites
Search for "TurboTax reviews": A quick search will bring up various consumer review websites. Look for well-known and reputable sites.
Read Existing Reviews: Get a sense of what others are saying before you post.
Create an Account: You'll likely need to create a free account on these platforms to leave a review.
Sub-heading: Crafting Your External Review
Focus on Key Aspects: Discuss ease of use, accuracy, pricing, customer support experience, and any specific features that stood out (positively or negatively).
Be Balanced (if possible): Even if your experience was largely negative, acknowledging any positive aspects can make your review more credible.
Include a Summary Rating: Most platforms require a star rating.
Proofread: Ensure your review is free of typos and grammatical errors for maximum impact.
General Tips for Leaving an Effective Review:
Be Timely: Try to leave your review as soon as possible after your tax filing experience, while the details are still fresh in your mind.
Be Specific: Instead of saying "it was bad," explain why it was bad. "The import feature for W-2s failed repeatedly, causing me to manually enter all my wage information, which was very time-consuming." is far more helpful than "TurboTax is terrible."
Focus on the User Experience: Think about the flow, the clarity of instructions, the help resources, and the overall ease (or difficulty) of getting your taxes done.
Consider All Aspects: Did you use customer support? Was it helpful? How was the pricing? Did you feel confident in the accuracy of your return?
Maintain Professionalism: Even if you're frustrated, avoid offensive language. Constructive criticism is always more effective.
Your Privacy: Be mindful of sharing personal information in public reviews. Stick to your experience with the software and service.
Leaving a review for TurboTax Online, while not always an obvious button click, is a valuable way to contribute to the ongoing improvement of tax preparation software and to help fellow taxpayers make informed decisions. By utilizing the in-program surveys, email invitations, and community forums, you can ensure your voice is heard directly by Intuit, while external platforms can help inform a wider audience.
10 Related FAQ Questions
How to find my past TurboTax returns?
You can typically access your past TurboTax returns by logging into your TurboTax account online. Under your account dashboard, there should be a section for "Tax Returns & Documents" or "My Tax Timeline" where you can view and download previous years' filings.
How to contact TurboTax customer support?
To contact TurboTax customer support, navigate to the TurboTax support website (
How to get a refund for TurboTax fees?
If you believe you are entitled to a refund for TurboTax fees, you generally need to contact TurboTax customer support directly. Explain your situation, providing details about why you believe a refund is warranted (e.g., accidental upgrade, technical issue preventing use). Policies may vary depending on the product and the reason for the refund request.
How to clear and start over in TurboTax Online?
If you haven't paid for or filed your return yet, you can usually clear and start over in TurboTax Online. Look for a "Tax Tools" or "Tools" option in the left-hand menu, then select "Clear & Start Over" or "Delete My Return." Confirm your decision when prompted.
How to downgrade my TurboTax Online product?
Downgrading your TurboTax Online product can be tricky. Often, if you've entered information that requires a higher-tier product, you may need to clear your return and start fresh with the lower-tier version. Look for a "Switch Products" option in the left navigation bar, but be aware that direct downgrades from premium to deluxe, for example, might not be possible without starting over.
How to check my e-file status with TurboTax?
After e-filing your return through TurboTax, you can check its status by logging into your TurboTax account. There's usually a "Track My Return" or "E-file Status" section that will show if your federal and state returns have been accepted or rejected by the respective tax authorities. You can also check the IRS "Where's My Refund" tool and state tax refund trackers.
How to import my tax documents into TurboTax?
TurboTax offers various options for importing tax documents, such as W-2s, 1099s, and investment statements. During the data entry process, look for prompts to "Import" data. You may be able to connect directly to your employer or financial institution, or upload a PDF or CSV file of your tax documents.
How to get expert help in TurboTax Live?
If you're using TurboTax Live, you can get expert help by looking for a "Live Help" button or a similar option within the program. This allows you to chat with a tax expert, schedule a video call, or even have an expert review your return before filing.
How to resolve an error in my TurboTax return?
TurboTax has built-in error checks. If an error is detected, the program will usually highlight it and guide you through the steps to correct it before you can file. If you've already filed and need to make a correction, you may need to amend your return.
How to find out what tax forms are included with my TurboTax product?
To determine which tax forms are included with your specific TurboTax product (e.g., Free Edition, Deluxe, Premier, Self-Employed), you can visit the TurboTax website and compare the features and forms covered by each product. This information is typically available on their product comparison pages.
