Have you ever bitten into a Whataburger and thought, "Wow, that was amazing!" or perhaps, "Hmm, there's something they could improve here"? Your feedback is incredibly valuable, not just for you, but for Whataburger as a whole! Whether it's a compliment about a friendly team member, a suggestion for a new menu item, or a concern about your order, sharing your experience helps Whataburger maintain its legendary status and continuously improve.
This comprehensive guide will walk you through every single step of how to leave a review for Whataburger, ensuring your voice is heard loud and clear. Let's dive in!
Step 1: Decide Your Whataburger Review Journey
First things first: how do you want to share your feedback? Whataburger offers several avenues, each suited for different preferences and levels of detail. Consider what kind of experience you had and how much time you have to dedicate to your review.
Quick & Easy: For a swift comment or rating.
Detailed & Specific: For when you have a particular experience you want to elaborate on.
Problem Resolution: If you encountered an issue and need a response from customer service.
Once you have an idea of your goal, you can choose the best path.
Step 2: Utilizing the Official Whataburger Channels
Whataburger provides direct and official ways to collect customer feedback, which are often the most effective for getting your message straight to the source.
Sub-heading: The Whataburger "Contact Us" Online Form
This is perhaps the most straightforward and recommended method for leaving a detailed review or sending a message directly to Whataburger's customer care.
Navigate to the Whataburger Website: Open your web browser and go to the official Whataburger website:
whataburger.com.Find the "Contact Us" Section: Scroll to the bottom of the homepage and look for a link typically labeled "Contact Us" or "Customer Care." Click on it.
Choose Your Topic: On the "Contact Us" page, you'll likely be presented with options like "I have a problem," "I have a suggestion," or "I have something nice to say." Select the option that best describes your feedback.
Fill Out the Form:
You'll be prompted to provide details about your visit. This often includes:
Location of the Whataburger you visited (you might need the address or city/state).
Date and time of your visit.
Your name and contact information (email address and phone number are usually required for them to follow up).
Craft Your Message: In the provided text box, write your review. Be as clear, concise, and specific as possible.
If it was a positive experience, mention what made it great – a specific team member, a delicious item, or excellent service.
If it was a negative experience, describe the issue objectively. Include details like what happened, when it happened, and who was involved (if you remember names).
Remember to be respectful, even if you're expressing a complaint.
Submit Your Feedback: Once you've filled out all the required fields and reviewed your message, click the "Submit" button. You may receive a confirmation email with a reference number for your submission.
Sub-heading: The Whataburger Customer Survey (Receipt-Based)
Did you recently make a purchase at Whataburger and receive a receipt? Many Whataburger receipts include an invitation to take a customer satisfaction survey. This is a fantastic way to provide feedback and often comes with a reward (like a free item or discount on a future visit!).
Locate the Survey Invitation: Look for a web address and possibly a survey code printed on your Whataburger receipt. It often says something like "Tell us about your experience" or "Take our survey."
Go to the Survey Website: Type the provided web address into your browser.
Enter Survey Details: You'll typically need to enter information from your receipt, such as:
Store Number
Date and Time of Visit
Transaction/Order Number
Survey Code (if applicable)
Complete the Survey Questions: The survey will guide you through a series of questions about your recent visit. These usually cover:
Overall satisfaction
Food quality and taste
Speed of service
Cleanliness of the restaurant
Friendliness of staff
There may also be open-ended text boxes where you can elaborate on your answers or provide additional comments.
Claim Your Reward (if offered): After completing the survey, you might receive a validation code to write on your receipt, which you can then redeem for an offer on your next visit. Make sure to note this code down!
Sub-heading: The Whataburger Mobile App
While the Whataburger app is primarily for ordering, it also serves as a gateway for feedback.
Download and Install: If you haven't already, download the official Whataburger app from your device's app store (Google Play Store for Android or Apple App Store for iOS).
Log In or Create an Account: You'll need to be logged in to access certain features.
Navigate to Customer Care/Feedback: Look for a "Contact Us," "Help," or "FAQs" section within the app. Sometimes, there's a direct "Fill Out Our Survey" option listed under "Connect."
Submit Feedback: Similar to the website form, you'll likely find an interface to submit your comments directly through the app. This is especially convenient if you have your order history readily available within the app.
Step 3: Leveraging Public Review Platforms
Beyond Whataburger's official channels, you can also share your experience on popular public review platforms. While these reviews don't go directly to Whataburger's internal customer service, they are widely read by other customers and often monitored by businesses for general sentiment.
Sub-heading: Google Maps/Google Business Profile
Search for the Specific Location: Open Google Maps or simply search for "Whataburger [City, State]" on Google.
Find the Restaurant: Click on the specific Whataburger location you visited.
Scroll to the "Reviews" Section: You'll see a star rating and a section for customer reviews.
Click "Write a review":
You can assign a star rating (1 to 5 stars).
You can then write a detailed review in the text box provided.
You can also add photos of your food or the restaurant, which can be very helpful for other users.
Post Your Review: Click "Post" to publish your review.
Sub-heading: Yelp, TripAdvisor, and Other Local Review Sites
These platforms function similarly to Google Reviews.
Go to the Website/App: Access Yelp, TripAdvisor, or another relevant local review site.
Search for "Whataburger" and the location.
Find the Specific Restaurant Profile.
Look for "Write a Review" or a similar button.
Rate and Write Your Review: Provide a star rating and compose your review. Again, be specific and descriptive.
Submit Your Review.
Sub-heading: Social Media
While not a formal review platform, social media can be a powerful way to share your Whataburger experience, especially for quick praise or general comments.
Identify Whataburger's Official Accounts: Search for Whataburger on platforms like Facebook, X (formerly Twitter), and Instagram.
Post Your Feedback:
On X, you can tweet your comment and tag @Whataburger. Keep it concise due to character limits.
On Facebook, you can post on their official page or leave a review directly on their page's review section.
On Instagram, you can post a photo of your food and tag @Whataburger, adding your comments in the caption.
Consider Direct Messaging: For more sensitive issues or detailed feedback you don't want to make public, you can try sending a direct message to Whataburger's official social media accounts. They often have community managers who monitor these messages.
Step 4: Providing Feedback via Phone or Mail
For those who prefer traditional methods or have a particularly urgent issue, contacting Whataburger directly via phone or mail is also an option.
Sub-heading: Calling Whataburger Customer Service
Find the Phone Number: The customer service phone number can usually be found on the "Contact Us" page of the Whataburger website. As of now, Whataburger's customer care number is 1-800-6BURGER (1-800-628-7437).
Prepare Your Information: Before calling, have all relevant details ready:
Date and time of visit
Location of the restaurant
Details of your experience
Any names of staff members (if applicable)
Your contact information
Speak Clearly and Calmly: When you connect with a representative, explain your feedback or issue clearly and calmly. Be patient, as they may need to gather information.
Sub-heading: Sending Mail to Whataburger Corporate
While less common for casual reviews, writing a formal letter can be effective for detailed feedback or serious concerns.
Find the Corporate Address: The corporate mailing address is typically listed on the "Contact Us" page of the Whataburger website under "Corporate Information."
Current Home Office Street Address: 300 Concord Plaza Drive, San Antonio, TX 78216
Current Home Office Mailing Address: PO Box 791990, San Antonio, TX 78279
Draft Your Letter:
Include all relevant details about your visit.
Clearly state the purpose of your letter (compliment, suggestion, complaint).
Provide your contact information so they can respond.
Keep a copy of your letter for your records.
Mail Your Letter: Send it via standard mail.
Step 5: What Happens After You Leave a Review?
Once you've submitted your review, Whataburger's process for handling feedback varies depending on the method you chose.
Sub-heading: Official Channels (Website Form, Survey, App)
Internal Routing: Your feedback submitted through official channels is typically routed to the relevant departments or even the specific restaurant management team for review.
Follow-Up: If you provided contact information, especially for a complaint or detailed suggestion, Whataburger may contact you directly to discuss your experience further or to offer a resolution.
Data Analysis: Whataburger actively uses customer feedback from these channels to identify trends, areas for improvement, and to recognize outstanding performance. They reportedly analyze millions of reviews to understand customer sentiment.
Sub-heading: Public Review Platforms (Google, Yelp, Social Media)
Public Visibility: Your review is visible to anyone who searches for the Whataburger location.
Business Responses: Some Whataburger locations or their corporate social media teams may respond directly to your public review, especially if it's a critical one, to offer an apology or invite you to contact them directly.
Influence on Others: Your review can influence potential customers' decisions about visiting that Whataburger location.
10 Related FAQ Questions
Here are 10 frequently asked questions about leaving Whataburger reviews, with quick answers:
How to leave a review for Whataburger if I don't have a receipt?
You can still leave a review using the Whataburger official "Contact Us" online form on their website or through public review platforms like Google Maps or Yelp. Just specify the date and location as accurately as possible.
How to leave a review for Whataburger through their mobile app?
Open the Whataburger app, navigate to the "Contact Us," "Help," or "FAQs" section, and look for an option to "Fill Out Our Survey" or submit general feedback.
How to contact Whataburger customer service directly for a complaint?
You can contact Whataburger customer service via their online "Contact Us" form on their website, by calling their customer care number (1-800-6BURGER), or by sending a direct message on their official social media channels.
How to find the Whataburger customer survey code on my receipt?
The survey code is typically an alphanumeric string printed near the bottom of your Whataburger receipt, often along with the survey website URL.
How to submit a compliment about a Whataburger employee?
Use the official Whataburger "Contact Us" online form and select the option "I have something nice to say." Be sure to include the employee's name (if you remember it), the location, and the date/time of your visit.
How to get a free item for leaving a Whataburger survey review?
If your receipt has a survey invitation, complete the online survey. Upon completion, you'll usually receive a validation code to write on your receipt, which can then be redeemed for the offered free item or discount.
How to leave an anonymous review for Whataburger?
While direct official channels typically require contact information for follow-up, you can leave a more anonymous review on public platforms like Google Reviews or Yelp using a non-identifying account name. However, for serious issues, direct contact is recommended for resolution.
How to review a specific Whataburger location?
When using the online "Contact Us" form or public review platforms (Google Maps, Yelp), you'll be asked to specify the exact Whataburger location you visited.
How to follow up on a Whataburger review I submitted online?
If you submitted a review through the official Whataburger website's "Contact Us" form, you might have received a confirmation email with a reference number. You can use this number if you need to call customer service for a follow-up.
How to provide feedback to Whataburger about their menu items?
The official "Contact Us" online form is ideal for this; select "I have a suggestion." You can also mention it in the open-ended comments section of the receipt-based survey or on public review platforms.
