How To Login To Axis Bank For Citibank Customers

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The integration of Citibank's consumer business with Axis Bank has been a significant event for many customers. If you're a former Citibank customer now looking to access your accounts with Axis Bank, it's a new journey, and we're here to guide you every step of the way. Don't worry, the process is designed to be as smooth as possible!

How to Login to Axis Bank for Former Citibank Customers: A Comprehensive Guide

Ready to dive in and get access to your banking services with Axis Bank? Let's start!

Step 1: Identify Your Starting Point

Before we begin the technical steps, let's understand where you stand. Are you:

An existing Axis Bank customer who also had a Citibank account?
A brand new Axis Bank customer, solely migrating from Citibank?

This distinction is important, as the initial setup might differ slightly. However, for both, the goal is to access Axis Bank's digital platforms.

Crucial Note: Your existing Citibank Online account and Citi Mobile App credentials will not work for direct login to Axis Bank Internet Banking or the 'Axis Mobile' app. You will need to complete a first-time registration with Axis Bank.

Step 2: Choose Your Access Method: Internet Banking or Mobile App

Axis Bank offers two primary digital platforms for managing your accounts:

Sub-heading: Option A: Accessing via Axis Bank Internet Banking

Visit the Official Axis Bank Website: Open your web browser and navigate to the official Axis Bank Internet Banking portal. Look for the dedicated section for former Citibank customers. The URL is typically https://omni.axisbank.co.in/axisretailbanking/ or you can go to www.axisbank.com and find the "Login" section.
Locate "First Time Login for Former Citibank Customer": On the login page, you should see a clear link or section specifically for "First Time Login for Former Citibank Customer" or "Citi India login." Click on this link.
Initiate Registration: You will be prompted to begin the registration process. This is where you'll authenticate yourself.
- Authentication Methods: Axis Bank provides several ways to verify your identity:
  - Axis Bank Customer ID: If you've received your new Axis Bank Customer ID via SMS or email, you can use this.
  - Citi-branded Debit Card details: Have your old Citibank Debit Card handy. You'll need the card number, expiry date, and PIN.
  - Citi-branded Credit Card details: Similarly, your Citibank Credit Card number, expiry date, and PIN can be used for authentication.
  - OTP Authentication (via Registered Mobile & PAN/Passport): This is a common and often straightforward method. You'll enter your registered mobile number and either your PAN details (for residents) or passport number (for NRIs). You will then receive OTPs on your registered mobile number and email ID.
  - Forex Card or Loan Details: In some cases, you might be able to use your Citi-branded Forex Card or loan account details for verification.
- Follow the Prompts: Carefully enter the required details based on your chosen authentication method.
Set Up Your New Login Credentials:
- Create Your Password: You will be asked to create a new password for your Axis Bank Internet Banking. Ensure it meets the specified complexity requirements (e.g., minimum length, combination of alphanumeric and special characters). Remember this password securely!
- Set Security Questions: Choose and answer security questions. These are crucial for account recovery in case you forget your password.
- Create Your Login ID: You will also need to create a personalized Login ID. This will be your username for future logins.
Complete Registration and Login: Once you've set your password, security questions, and Login ID, your registration will be complete. You can then use your newly created Login ID and password to log in to Axis Bank Internet Banking.

Sub-heading: Option B: Accessing via the 'Axis Mobile' App

Download the 'Axis Mobile' App: Go to your smartphone's app store (Google Play Store for Android or Apple App Store for iOS) and search for "Axis Mobile by Axis Bank." Download and install the official app.
Open the App and Select "Login": Launch the 'Axis Mobile' app. You'll typically see a "Login to your Axis account" or similar option on the home screen.
Allow Permissions: The app will request certain permissions (e.g., access to SMS). Allow these permissions for a seamless experience.
Verify Your Mobile Number: The app will prompt you to verify your registered mobile number. An SMS will be sent from your device for verification. If automatic SMS delivery fails, you might be able to enter your registered mobile number to receive an OTP.
Complete Registration/Authentication: Similar to internet banking, you will need to authenticate yourself. You can use:
- OTP Authentication: Enter your customer ID, Date of Birth, and PAN/Passport number. You'll receive OTPs on both your registered mobile number and email address.
- Citi-branded Debit Card details: Provide your card number, expiry date, and ATM PIN.
- Citi-branded Credit Card details: Enter your credit card number, expiry date, and PIN.
- Axis Bank Customer ID: If you know your Axis Bank Customer ID, you can use it.
- Forex Card or Loan details: These can also be used for registration.
Set Up MPIN and Biometrics (Optional but Recommended):
- Create MPIN: You'll be asked to create a 6-digit mPIN. This MPIN will be used for future logins and transactions within the app, offering a quick and secure access method.
- Enable Biometrics: If your device supports it (Face ID, fingerprint), you'll have the option to enable biometric login for even faster access. This is highly recommended for convenience and security.
Enter a Nickname for Your Account: You might be prompted to set a nickname for your account within the app.
You're In! Once these steps are completed, you will have successfully registered and can now access your Axis Bank accounts via the 'Axis Mobile' app.

Step 3: Understanding Your New Customer ID

It's important to note that your Axis Bank Customer ID is unique and different from your old Citibank user ID. Axis Bank will communicate your new Customer ID via SMS and email to your registered contact details a few weeks before the migration (or upon successful migration).

Sub-heading: How to retrieve your Axis Bank Customer ID if you don't have it:

On the Login Page: On the Axis Bank Internet Banking login page, look for an option like "Forgot Customer ID" or "Get Customer ID."
OTP Process: You'll typically need to enter your registered mobile number and PAN details. An OTP will be sent for verification, and upon successful confirmation, your Customer ID will be displayed.

Step 4: Familiarize Yourself with the New Interface

Once you're logged in, take some time to explore the Axis Bank Internet Banking platform or the 'Axis Mobile' app. You'll find sections for:

Account Summary: View balances, transaction history.
Fund Transfers: NEFT, RTGS, IMPS, UPI.
Bill Payments: Pay utility bills, credit card bills.
Card Management: Manage your debit and credit cards, block/unblock, set limits.
Investments: If applicable, view your investment portfolio.
Service Requests: Initiate various banking requests online.

Don't hesitate to click around and explore the various features. Most actions are quite intuitive.

Step 5: Update Your Third-Party Linkages (If Applicable)

While your account details (account number, IFSC/MICR codes) largely remain the same, it's a good practice to:

Update IFSC Codes: If you use your bank account for investments (e.g., mutual funds, demat accounts with brokers like Groww, Zerodha, NSE NMF, BSE Star), you might need to update the new Axis Bank IFSC codes with these platforms.
Review Standing Instructions/Auto-Payments: Although many standing instructions automatically migrate, it's wise to double-check and re-establish any critical recurring payments or mandates to ensure they continue without interruption. You can often manage these through the Axis Bank online platforms.
Re-register UPI IDs: If you were using UPI with your Citibank account, you might need to re-register your UPI ID with Axis Bank through the 'Axis Mobile' app.

Step 6: Important Considerations and Support

Existing Citibank Debit/Credit Cards: Your existing Citi-branded Debit and Credit Cards will continue to work seamlessly until you receive your new Axis Bank cards.
Reward Points: Your unredeemed Citibank reward points will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles, ensuring their monetary value remains the same.
Customer Support: If you encounter any issues during the login or registration process, or have any other queries, don't hesitate to reach out to Axis Bank customer care.
- Axis Bank Phone Banking: 1860-419-5555 or 1860-500-5555 (chargeable as per service provider) / 1800-103-5577 (toll-free).
- For international calls: +91-22-6798-7700.
- Online Chat/Email: These options are usually available on the Axis Bank website and within the 'Axis Mobile' app's support section.
Security: Always ensure you are on the official Axis Bank website or using the official 'Axis Mobile' app. Be wary of phishing attempts or suspicious links. Axis Bank will never ask for your passwords or PINs via email or SMS.

10 Related FAQ Questions

How to Retrieve My Axis Bank Customer ID if I Forgot It?

You can retrieve your Axis Bank Customer ID by visiting the Internet Banking login page, clicking on "Get Customer ID," and then entering your registered mobile number and PAN details to receive an OTP and view your ID.

How to Register for Axis Bank Internet Banking as a Former Citibank Customer?

Visit https://omni.axisbank.co.in/axisretailbanking/, click on "First Time Login for Former Citibank Customer," and complete the registration using your Axis Bank Customer ID or your Citi-branded Debit/Credit Card details for authentication, then set your new password and Login ID.

How to Activate the 'Axis Mobile' App as a Former Citibank Customer?

Download the 'Axis Mobile' app, open it, verify your mobile number via SMS, then complete registration using your Axis Bank Customer ID, Citi-branded Debit/Credit Card details, or OTP authentication (with registered mobile/email and PAN/Passport), set your mPIN, and optionally enable biometrics.

How to Check My Account Balance After Logging In to Axis Bank?

Once logged into Axis Bank Internet Banking or the 'Axis Mobile' app, your account summary, including balances, will typically be displayed on the dashboard or a dedicated "Accounts" section.

How to Transfer Funds in Axis Bank's Online Platform?

Navigate to the "Fund Transfer" section within Axis Bank Internet Banking or the 'Axis Mobile' app, choose the transfer type (e.g., NEFT, IMPS, RTGS, UPI), add a beneficiary if required, enter the amount, and confirm the transaction using your password or mPIN.

How to Block My Credit Card with Axis Bank After Migration?

You can block your credit card by sending "BLOCKCARD" to 56161600 or +918691000002 from your registered mobile number, calling Axis Bank phone banking (1800-103-5577 or 1860-419-5555), visiting a branch, or doing it through the Internet Banking/Mobile App's card management section.

How to Find My New IFSC Code with Axis Bank?

While your account number largely remains the same, your IFSC code will be updated to an Axis Bank IFSC code. You can find this on your new Axis Bank chequebook, bank statements, or by logging into your Axis Bank Internet Banking/Mobile App and checking your account details.

How to Manage My Reward Points After Citibank's Migration to Axis Bank?

All your unredeemed Citibank reward points will be converted to Axis EDGE REWARD Points or EDGE Miles. You can view and redeem them through the Axis Bank Mobile App or the EDGE REWARDS portal (often accessible via Internet Banking).

How to Update My KYC Details with Axis Bank?

You can update your KYC details by logging into the Axis Bank Mobile Banking App ('open') and navigating to 'More' > 'Services' > 'My Profile' > 'Update KYC', or by visiting an Axis Bank branch with the necessary documents.

How to Contact Axis Bank Customer Care for Former Citibank Customers?

For assistance, you can call Axis Bank phone banking at 1860-419-5555, 1860-500-5555, or the toll-free number 1800-103-5577. You can also connect via email or chat through the support section on the Axis Bank website or mobile app.

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