How To Order A New Card Reader Nationwide

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Getting a new card reader from Nationwide doesn't have to be a complicated process! Whether yours is lost, damaged, or you simply never received one, Nationwide offers straightforward ways to get a replacement. This comprehensive guide will walk you through each step, ensuring you can continue to manage your online banking securely and with ease.

Are you finding yourself in a pickle, unable to complete a crucial online banking transaction because your trusty Nationwide card reader is nowhere to be found, or perhaps it's seen better days? Don't fret! You're not alone, and getting a new one is often much simpler than you might imagine. Let's get you back on track with your online banking!

Understanding the Role of a Nationwide Card Reader

Before we dive into ordering a new one, it's helpful to understand why Nationwide (and many other banks) still use card readers. They provide an extra layer of security for certain online banking activities. While many day-to-day transactions and log-ins can be done without one (especially with the Nationwide Banking App and biometrics), you'll typically need a card reader for actions like:

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  • Setting up a new payee
  • Making a payment to a new person or company for the first time
  • Changing important personal details
  • Amending regular payments (like standing orders) in certain scenarios

It's crucial to note that you can often use a card reader from another UK bank or building society that accepts your Visa debit card. This can be a handy workaround if you're in a pinch and don't have your Nationwide one immediately available.


How To Order A New Card Reader Nationwide
How To Order A New Card Reader Nationwide

Step 1: Assess Your Need and Eligibility – Is a New Card Reader Truly What You Need?

Before you even think about placing an order, take a moment to confirm if a new card reader is indeed the solution.

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  • Sub-heading: Check for Eligibility: Nationwide current account holders are generally eligible to order a new card reader if:

    • You possess a Nationwide Visa debit card.
    • Your existing card reader is broken or malfunctioning.
    • You have lost your card reader.
    • You never received a card reader when you registered for online banking.
  • Sub-heading: Consider Alternatives (The App & Biometrics): Nationwide is actively enhancing its digital banking capabilities. You might find you don't need a card reader as often as you think, especially if you use their banking app.

    • Nationwide Banking App: The app allows you to perform many actions without a card reader, including viewing accounts, transferring money between your own eligible accounts, and even paying new people or companies (though you might be prompted for verification via the app itself).
    • Account Biometrics: Nationwide is rolling out "Account biometrics" which can allow you to confirm your identity with facial recognition within the app, potentially removing the need for a card reader for certain payments. Check your app settings to see if this option is available to you ("Pay without card reader" under "Settings").
  • Sub-heading: Can You Borrow One? As mentioned, any card reader that accepts your Visa debit card (even from other UK banks like NatWest or Lloyds) can often be used. If a friend or family member has one, this could be a quick, temporary fix!


Step 2: Choose Your Ordering Method – Online or In-Branch?

Nationwide offers two primary ways to obtain a new card reader. Both are generally straightforward, but one might be more convenient for you.

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TitleHow To Order A New Card Reader Nationwide
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  • Sub-heading: Option A: Ordering Online (The Most Common Method) This is often the quickest and most convenient way to get a new card reader delivered directly to your address.

    • What you'll need: Your Nationwide customer number and potentially your date of birth or other security details.
    • Expected Delivery: Nationwide typically states that replacements will arrive within 3 to 5 working days, but it's wise to allow up to 7 working days, especially if you've recently registered for internet banking.
  • Sub-heading: Option B: Visiting a Branch (For Immediate Needs) If you need a card reader urgently, heading to your nearest Nationwide branch can be a good option. Many branches keep card readers in stock for immediate collection.

    • What you'll need: Your debit card and potentially identification.
    • Recommendation: Call your local branch beforehand to confirm they have card readers in stock and to potentially reserve one. This will save you a wasted trip! You can find your nearest branch using the branch finder on the Nationwide website.

Step 3: Step-by-Step Guide to Ordering Online

This is the most common and often preferred method. Let's break it down:

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  • Sub-heading: Accessing the Nationwide Online Banking Portal

    1. Open your web browser and go to the official Nationwide website (www.nationwide.co.uk).
    2. Look for the "Login" or "Internet Banking" section. This is usually prominently displayed in the top right corner of the homepage.
    3. Click on the appropriate link to access the Internet Bank login page.
  • Sub-heading: Logging In Securely

    1. You will be prompted to enter your Customer Number. If you've forgotten it, there's usually a link to help you find it (often accessible via the banking app under 'Details & Settings' then 'Your details').
    2. Enter your Date of Birth as requested.
    3. Click "Continue."
    4. You will then likely be given options to log in, such as using your passnumber and a text message code, or your debit card and a card reader. Since you need a new one, choose the option that doesn't require a card reader if available (e.g., text message code).
  • Sub-heading: Navigating to the Card Reader Order Section Once successfully logged into your online banking:

    1. Look for a section related to "Security," "Help & Support," or "Manage Accounts." The exact wording might vary slightly.
    2. Within this section, you should find an option like "Order a card reader," "Using a card reader," or "Card reader security."
    3. Click on this option.
  • Sub-heading: Completing the Order Form

    1. Nationwide will likely present you with an online form. This form will typically ask for confirmation of your eligibility (e.g., that you have a Nationwide Visa debit card, your current reader is broken/lost, or you never received one).
    2. Carefully review the details on the screen, particularly your delivery address, to ensure it's correct.
    3. Confirm your request for a new card reader. There might be a final confirmation step or a button to "Submit Order."
  • Sub-heading: Confirmation and What to Expect Next

    1. You should receive an on-screen confirmation that your order has been placed.
    2. Nationwide may also send you an email or a secure message within your online banking portal to confirm the order.
    3. Keep an eye on your post for the arrival of your new card reader within the stated delivery timeframe.

Step 4: Step-by-Step Guide to Ordering In-Branch

If you prefer a face-to-face interaction or need the card reader urgently:

  • Sub-heading: Locating Your Nearest Nationwide Branch

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    1. Visit the Nationwide website (www.nationwide.co.uk).
    2. Use their "Branch Finder" tool. Enter your postcode or town to find the branches closest to you.
    3. Note down the address and opening hours of your preferred branch.
  • Sub-heading: Contacting the Branch (Highly Recommended)

    1. Find the contact number for your chosen branch (often available via the branch finder).
    2. Call them before you travel and explain that you need a new card reader.
    3. Ask if they have card readers in stock and if you can reserve one for collection. This will prevent a wasted journey if they're temporarily out.
  • Sub-heading: Visiting the Branch

    1. Head to the branch during their opening hours.
    2. Be prepared to present your Nationwide Visa debit card and potentially other forms of identification (e.g., driving license, passport) if requested, to verify your identity.
    3. Inform the staff member that you are there to collect a new card reader. They will guide you through any necessary steps.
  • Sub-heading: Receiving Your Card Reader

    1. The branch staff should be able to provide you with a new card reader on the spot.
    2. They might offer a brief explanation of how to use it, although comprehensive instructions are usually included with the device.

Step 5: Activating and Using Your New Card Reader

Once your new card reader arrives, getting it set up is typically very straightforward. There's usually no "activation" process in the traditional sense; you simply use it with your debit card and PIN.

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  • Sub-heading: Understanding How it Works:

    1. Insert your Nationwide Visa debit card into the card reader.
    2. When prompted by your online banking, enter the numbers displayed on your computer screen into the card reader.
    3. The card reader will then ask you to enter your debit card PIN.
    4. The card reader will generate a unique security code.
    5. Enter this code back into your online banking portal to complete the transaction or login.
  • Sub-heading: Troubleshooting Common Issues (Initial Use):

    • "Card Error": Ensure your card is inserted correctly, chip-first. If the error persists, there might be an issue with your card's chip or the reader itself. Try another card reader if possible.
    • "Low Battery": Nationwide card readers typically use CR2032 batteries. You can replace these yourself if needed. Instructions for battery replacement are usually found on the back of the device or in the accompanying leaflet.
    • Incorrect PIN: Be careful when entering your PIN. Three incorrect attempts can lock your debit card. If this happens, you'll need to contact Nationwide's customer service to unlock it.

Congratulations!

You've successfully navigated the process of obtaining a new Nationwide card reader. You can now continue to manage your accounts securely online with the added protection this device provides. Remember to keep your card reader in a safe and accessible place for future use!

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Frequently Asked Questions

Frequently Asked Questions (FAQs)

Here are 10 common questions about Nationwide card readers, starting with 'How to', along with quick answers:

  1. How to check if I need a card reader for a specific transaction? You'll be prompted by Nationwide's online banking if a card reader is required for the action you're trying to perform, typically for setting up new payees or changing personal details.

  2. How to use my Nationwide banking app instead of a card reader? Download and log into the Nationwide Banking App. Many common transactions and logins can be completed without a card reader, and you may be able to set up facial recognition biometrics for payments within the app.

  3. How to tell if my card reader is faulty? If your card reader displays "Card Error," "PIN Locked," or doesn't power on after replacing batteries, it might be faulty. Nationwide has a guide to error messages on their website.

  4. How to replace the batteries in my Nationwide card reader? Nationwide card readers typically use two CR2032 batteries. Look for a small rectangular hole on the back, push a pen tip into it to open the battery drawer, replace the old batteries with new ones, ensuring correct polarity, and slide the drawer back in.

  5. How to find my Nationwide customer number if I've forgotten it? You can usually find your customer number in the Nationwide Banking App by going to the menu, then 'Details & Settings', and 'Your details'. Alternatively, you can call Nationwide customer service.

  6. How to know if a card reader from another bank will work with my Nationwide card? Any card reader that accepts a standard Visa debit card (which most UK bank card readers do) should work with your Nationwide Visa debit card.

  7. How to dispose of an old or broken card reader? As card readers contain electronic components, they should be disposed of responsibly. Many local recycling centres have facilities for electronic waste (WEEE). Check your local council's guidelines.

  8. How to activate a new Nationwide card reader? There's no specific activation process for a new card reader. Once you receive it, you simply insert your debit card and follow the on-screen prompts from Nationwide's online banking.

  9. How to make payments without a card reader in Nationwide online banking? For many standard payments to existing payees and transfers between your own accounts, a card reader isn't required. You can also use the Nationwide Banking App which offers more flexibility, including potentially using biometrics for payment authorisation.

  10. How to get a card reader if I don't have internet banking set up yet? You can often order one when you register for internet banking, or you can visit a Nationwide branch to request one in person.

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Quick References
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bloomberg.comhttps://www.bloomberg.com
nationwide.comhttps://www.nationwide.com
sec.govhttps://www.sec.gov
moodys.comhttps://www.moodys.com
insurancejournal.comhttps://www.insurancejournal.com

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