Hey there! Ever found yourself in a pickle with a lost, damaged, or expired Chase bank card? Don't fret! Getting a new one is often a lot simpler than you might imagine. This comprehensive guide will walk you through every step, ensuring you get your new card in hand with minimal hassle. Let's dive in!
How to Order a New Chase Bank Card: Your Complete Guide
Whether you've misplaced your card on a whirlwind adventure, it's seen better days after too many transactions, or it's simply reached its expiration date, getting a replacement is a common need. Chase offers several convenient ways to request a new card, making it accessible for everyone.
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| How To Order New Chase Bank Card |
Step 1: Assess Your Situation – Why Do You Need a New Card?
Before you do anything, take a moment to consider why you need a new card. This will help you choose the most efficient method for replacement.
Sub-heading: Lost or Stolen Card? Act Fast!
If your card is lost or stolen, immediate action is crucial to protect your accounts from unauthorized use. Chase has specific procedures for this scenario to safeguard your funds and credit. You'll want to report it as soon as possible.
Sub-heading: Damaged or Worn Out?
Is your card cracked, the chip unreadable, or the magnetic strip worn? A damaged card can be a real inconvenience. Luckily, replacing it is straightforward.
QuickTip: Read again with fresh eyes.
Sub-heading: Expired Card?
Did you notice your card's expiration date has passed or is approaching? Chase typically sends out replacement cards automatically before your current one expires, but sometimes they get lost in the mail or you might need it sooner.
Step 2: Choose Your Preferred Method of Replacement
Chase provides several convenient ways to order a new card. Pick the one that suits you best!
Method 1: Online Through Chase.com
This is often the quickest and most popular method if you have online banking access.
Step 2.1: Log In to Your Chase Online Account
Open your web browser and navigate to Chase.com.
Click on the "Sign In" button, usually located in the top right corner.
Enter your Username and Password. If you've forgotten them, follow the "Forgot Username/Password" prompts.
Step 2.2: Navigate to Account Services
Once logged in, you'll see an overview of your accounts.
For Credit Cards: Click on the specific credit card account you wish to replace. Then, look for an option like "More" or "Account Services" or "Things you can do" (often found as a drop-down menu or a link on the account details page). From there, select "Replace a card."
For Debit Cards: Click on your checking account associated with the debit card. Look for the "Debit Card Help" or "Manage your card" section. You should find a "Replace" option.
Step 2.3: Select Your Card and Reason for Replacement
QuickTip: Take a pause every few paragraphs.
You will be prompted to select the specific card you need to replace if you have multiple.
Next, you'll need to choose the reason for the replacement from a dropdown menu. Common reasons include:
Lost
Stolen
Damaged
Expired (if you haven't received an automatic replacement)
Didn't receive card
Be honest and accurate with your reason, especially if it's lost or stolen, as this triggers additional security measures.
Step 2.4: Confirm Your Details and Submit
Review your mailing address to ensure it's correct. This is where your new card will be sent.
Chase might ask for a final confirmation.
Click "Replace card" or "Submit Request."
Method 2: Via the Chase Mobile® App
For those who prefer banking on the go, the Chase Mobile app offers a seamless experience.
Step 2.1: Open and Sign In to the Chase Mobile App
Launch the Chase Mobile® app on your smartphone or tablet.
Enter your fingerprint, facial recognition, or password to log in.
Step 2.2: Find the Replacement Option
Once logged in, tap on the account associated with the card you want to replace (either your credit card or checking account for a debit card).
Look for a "More" or three-dot menu icon (often horizontally or vertically aligned).
Tap "Replace cards" or similar option.
Step 2.3: Select Card and Reason
Choose the specific card you need a replacement for.
Select the reason for replacement (e.g., lost, stolen, damaged).
Step 2.4: Confirm and Submit Your Request
Verify the mailing address.
Confirm your request to have the new card shipped.
Method 3: Calling Chase Customer Service
If you prefer speaking to a representative or need immediate assistance for a lost/stolen card, a phone call is your best bet.
Step 2.1: Find the Right Phone Number
QuickTip: Focus on one line if it feels important.
For credit cards: Call 1-800-432-3117. If it's a specific card (like Sapphire Reserve or Freedom), you might find a dedicated number on the back of your old card or on your statement.
For debit cards (checking accounts): Call 1-800-935-9935.
Pro Tip: If you have your old card, the customer service number is usually printed on the back!
Step 2.2: Follow the Prompts and Speak to a Representative
Listen carefully to the automated prompts. You'll likely need to verify your identity using your account number, Social Security Number, or other personal details.
Select the option for "card replacement" or "lost/stolen card."
A customer service representative will then assist you. Be prepared to provide:
Your account number
Your full name and address
The reason for the replacement (lost, stolen, damaged, expired)
Step 2.3: Confirm Delivery Details
The representative will confirm your mailing address and the estimated delivery time.
Ask about rush delivery options if you need your card sooner, though an additional fee may apply for rush delivery of debit cards. Credit cards often have free rush delivery.
Method 4: Visiting a Chase Branch
For in-person assistance, especially if you have complex account issues or prefer face-to-face interaction, visiting a branch is an option.
Step 2.1: Locate Your Nearest Chase Branch
Use the Chase website or app to find a branch near you.
Step 2.2: Bring Required Identification
When visiting a branch, ensure you bring a valid government-issued photo ID (e.g., driver's license, passport) and any relevant account information.
Step 2.3: Speak with a Banker
A banker at the branch can help you initiate the card replacement process. They will ask for your reason for replacement and verify your identity.
Note: While Chase used to offer instant debit card issuance in some branches, this is generally no longer the case for new cards. Most cards will still be mailed to you.
Step 3: What Happens After You Order Your New Card?
Once you've submitted your request, here's what to expect.
Tip: Train your eye to catch repeated ideas.
Sub-heading: Card Arrival Time
Standard Delivery: For most replacements, your new card should arrive within 5-7 business days.
Rush Delivery: If you opted for rush delivery (often 3-5 business days), it will arrive sooner. For credit cards, rush delivery is often free. For debit cards, it may incur a fee.
Sub-heading: What to Do While You Wait
Lost/Stolen Cards: If you reported your card lost or stolen, your old card will be immediately deactivated.
Digital Wallet Access: For credit cards, Chase often offers "Spend Instantly" where you can add your new virtual card details to your digital wallet (Apple Pay, Google Pay, Samsung Pay) before the physical card arrives. This allows you to continue making purchases. Check the Chase Mobile app for this feature.
Monitor Your Account: Keep an eye on your account activity for any unauthorized transactions, especially if your previous card was lost or stolen.
Step 4: Activating Your New Chase Card
Receiving your new card isn't the final step – you need to activate it! This is a crucial security measure.
Sub-heading: Activation Methods
Online: Log in to Chase.com, find your new card, and click "Activate."
Chase Mobile App: Open the app, select the new card, and follow the activation prompts.
Phone: Call the activation number provided on a sticker on your new card (usually a toll-free number).
Chase ATM: Insert your new debit card into any Chase ATM and follow the on-screen instructions, using your PIN.
Sub-heading: Dispose of Your Old Card Safely
Once your new card is activated, it's essential to dispose of your old card properly.
Shred it: Use a cross-cut shredder to destroy the card, especially the magnetic stripe and chip.
Cut it up: If you don't have a shredder, cut the card into multiple small pieces, ensuring the account number, your name, and the security code (CVV) are completely unreadable.
Metal Cards: For metal cards (like some Sapphire cards), you won't be able to cut them. Call the number on the back of the card, and Chase will send you a postage-paid envelope to return the card for secure disposal, or you can take it to a Chase branch.
And there you have it! A new Chase bank card in your hands, ready for use. By following these steps, you can ensure a smooth and secure replacement process.
Frequently Asked Questions (FAQs)
Here are 10 common questions about ordering a new Chase bank card, with quick answers:
How to track my new Chase card's delivery? You can often track your new card's delivery by calling Chase customer service or checking your online account or mobile app, especially if you opted for rush delivery.
How to get a temporary card from Chase while I wait for my new one? Chase generally doesn't issue temporary physical cards. However, for credit cards, you can often use the "Spend Instantly" feature in the Chase Mobile app to add your new card details to a digital wallet before the physical card arrives.
How to replace a damaged Chase debit card? You can replace a damaged Chase debit card through the Chase Mobile app, Chase.com (by logging into your checking account and selecting the "Replace" option), or by calling customer service at 1-800-935-9935.
How to get a replacement Chase credit card if it's about to expire? Chase typically sends replacement credit cards automatically before the expiration date. If you haven't received it within a few weeks of the expiration month, you can request a new one online, via the app, or by calling customer service.
How to report a lost or stolen Chase card immediately? Immediately report a lost or stolen Chase card by calling the dedicated customer service lines: 1-800-432-3117 for credit cards or 1-800-935-9935 for debit cards. You can also report it online or through the mobile app.
How to find the customer service number for Chase card replacement? The general customer service numbers are 1-800-432-3117 for credit cards and 1-800-935-9935 for debit cards. You can also find the number on the back of your existing card or on your monthly statement.
How to activate my new Chase card after it arrives? Activate your new Chase card online at Chase.com, through the Chase Mobile app, by calling the activation number on the sticker, or by using it at any Chase ATM with your PIN.
How to dispose of my old metal Chase credit card safely? For metal cards, do not attempt to cut them. Call the number on the back of your card, and Chase will either provide instructions for mailing it back for secure disposal or advise you to take it to a Chase branch.
How to reorder a Chase card if I never received the first replacement? If you didn't receive your replacement card within the estimated delivery time, contact Chase customer service immediately. They will investigate and reorder the card, potentially with rush delivery to a different address if mail issues are suspected.
How to get a new card if I forgot my Chase online banking login? If you forgot your login credentials, use the "Forgot Username" and "Forgot Password" links on the Chase.com sign-in page to recover access. Once logged in, you can follow the online steps to order a new card. If you still face issues, call customer service for assistance.
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