Feeling the stress of a lost, damaged, or expired debit card? Don't worry, we've all been there! Getting a new Truist debit card is a straightforward process, and this comprehensive guide will walk you through every step, ensuring you're back to swiping and tapping in no time.
How to Order a New Truist Debit Card: Your Complete Guide
Whether your current card has seen better days, vanished into thin air, or is simply nearing its expiration, Truist offers several convenient ways to get a new one. Let's dive in!
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| How To Order A New Truist Debit Card |
Step 1: Assess Your Need for a New Card and Gather Information
Before you even think about placing an order, take a moment to understand why you need a new card. Did it expire? Is it damaged? Or has it gone missing? This will help determine the best path forward.
Sub-heading: Why do you need a new card?
- Expired Card: If your card is simply expiring, Truist often automatically sends you a new one before the old one becomes invalid. Check your mail first!
- Damaged Card: If your card is cracked, the chip isn't working, or the magnetic stripe is worn, you'll need a replacement.
- Lost or Stolen Card: This is a critical situation that requires immediate action. Your first step here should be to secure your account by reporting the card lost or stolen. This helps prevent unauthorized transactions. You can do this through online banking, the mobile app, or by calling Truist directly.
Sub-heading: What information will you need?
Regardless of how you choose to order, having the following information readily available will make the process smoother:
- Your Truist account number(s) associated with the debit card.
- Your personal identification details (Name, Address, Date of Birth).
- Your Social Security Number (SSN) may be required for verification.
- Your current debit card number (if you still have it, helpful for verification).
- For security, be prepared to answer security questions to verify your identity.
Step 2: Choose Your Preferred Ordering Method
Truist provides a few convenient ways to order a new debit card. Select the one that best suits your comfort level and immediate needs.
QuickTip: Skim the intro, then dive deeper.
Option A: Ordering Online (Recommended for convenience)
This is often the quickest and easiest way if you have access to your online banking account.
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Log In to Truist Online Banking:
- Navigate to the Truist website (truist.com) and click on the "Sign In" button.
- Enter your User ID and Password. If you haven't set up online banking, you'll need to register first.
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Access Your Account Dashboard:
- Once logged in, you'll typically see a summary of your accounts. Locate the checking account that your debit card is linked to.
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Find the "Order Card" or "Card Services" Option:
- Look for a section related to "Card Services," "Debit Card Management," or "Order a New Card." This might be found under your account details or within a "Services" or "Support" menu.
- Note: The exact navigation might vary slightly based on Truist's website design updates, but these are common terms to look for.
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Follow the On-Screen Prompts:
- You'll likely be asked to confirm your shipping address. Double-check that it's current and accurate to ensure your new card arrives without delay.
- You may also be presented with options for a standard card or a personalized card (if available and you're interested in designing one). Keep in mind that personalized cards may take a bit longer to arrive.
- Confirm your order. You might receive an on-screen confirmation message or an email confirmation.
Option B: Using the Truist Mobile App
The Truist Mobile App offers a streamlined experience for managing your accounts on the go.
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Open the Truist Mobile App:
- Download the Truist Mobile App from your device's app store if you haven't already.
- Log in using your User ID and Password (or use biometric login if enabled).
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Navigate to Card Management:
- Look for a "Menu" icon (often three horizontal lines) or a direct "Card Controls" or "Accounts & Cards" option.
- Select the debit card associated with your checking account.
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Request a Replacement Card:
- Within the card management section, you should find an option to "Order a New Card," "Replace Card," or "Report Lost/Stolen."
- If your card is lost or stolen, report it immediately through the app's dedicated function before ordering a replacement. This will automatically cancel the old card.
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Verify Shipping Information and Confirm:
- As with online banking, confirm your mailing address and any other requested details.
- Submit your request.
Option C: Calling Truist Customer Service (For personalized assistance)
If you prefer speaking to someone or encounter issues with online/mobile ordering, calling customer service is an excellent option.
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- Gather Your Information: Have your account details and personal information ready.
- Dial the Truist Customer Service Number:
- For general inquiries and debit card support, call 844-4TRUIST (844-487-8478).
- If you are reporting fraud or a lost/stolen card, use the same number and select the appropriate option (often option 1, then option 4 for fraud). This line is available 24/7 for fraud reporting. For other inquiries, their hours are typically Monday-Friday, 8 am to 8 pm ET, and Saturday, 8 am to 5 pm ET.
- If calling from outside the U.S., the number is +1-910-914-8250.
- Navigate the Automated System:
- Listen carefully to the prompts and select the option that directs you to debit card services or speaking with a representative.
- Speak with a Representative:
- Once connected, explain that you need to order a new debit card. They will verify your identity and help you place the order.
- Be prepared to answer security questions.
Option D: Visiting a Truist Branch (For in-person support)
If you prefer face-to-face interaction or need immediate assistance, visiting a branch is a viable choice.
QuickTip: Scan the start and end of paragraphs.
- Locate Your Nearest Truist Branch:
- Use the Truist website's "Find a Branch" tool or the mobile app to locate the closest branch to you.
- Bring Identification:
- Bring a valid government-issued photo ID (e.g., driver's license, passport) and any relevant account information.
- Speak with a Banker:
- Inform the banker that you need to order a new debit card. They will guide you through the process, verify your identity, and place the order for you.
- In some cases, they may be able to issue a temporary card on the spot, but a permanent card will still be mailed to you.
Step 3: Confirmation and Delivery
After placing your order, here's what to expect:
Sub-heading: Order Confirmation
- Online/App: You will likely see an on-screen confirmation and possibly receive an email notification that your order has been placed.
- Phone/Branch: The representative will confirm that your order has been successfully submitted.
Sub-heading: Delivery Timeline
- For standard debit card replacements, Truist generally states that cards will be delivered within 5 to 7 business days after the order or image approval (if personalized).
- Keep an eye on your mailbox for a plain envelope from Truist.
Sub-heading: What to do if your card doesn't arrive
- If the expected delivery window passes and your card hasn't arrived, contact Truist Customer Service immediately. They can track the status of your order or help you reorder if necessary.
Step 4: Activating Your New Truist Debit Card
Once your new card arrives, it's crucial to activate it immediately to start using it and ensure the security of your account.
Sub-heading: Methods to Activate Your Card
- Through the Truist Mobile App:
- This is often the easiest and quickest method. Open the app, log in, and look for an "Activate Card" or "Card Activation" option. Follow the simple on-screen instructions.
- Through Truist Online Banking:
- Log in to your Truist online banking account. Navigate to the card services section, and you should find an option to activate your new debit card.
- By Phone:
- Call the automated activation line at 800-963-2262. You will need your card number and potentially other personal information to verify your identity.
- At an ATM or with a PIN purchase:
- You can activate your card by making a transaction that requires your PIN at a Truist ATM or by making a purchase at a merchant and selecting "debit" with your PIN.
Sub-heading: Important Activation Notes
- Sign the back of your card immediately after receiving it.
- Once activated, your old card will be deactivated (if it wasn't already reported lost/stolen).
- Update any recurring payments or subscriptions that use your debit card number, as your new card will likely have a different number.
Frequently Asked Questions (FAQs)
Here are 10 common questions about ordering a new Truist debit card, with quick answers:
How to report a lost or stolen Truist debit card? Immediately call Truist Customer Service at 844-4TRUIST (844-487-8478) and select the option for lost/stolen cards, or report it through the Truist mobile app or online banking.
Reminder: Take a short break if the post feels long.
How to check the status of my new Truist debit card order? You can usually check the status through Truist online banking or the mobile app. If you can't find it, call customer service for assistance.
How to get a personalized Truist debit card? During the online or mobile ordering process, if the option is available, you will be able to choose to personalize your card with an image. Note that certain image guidelines apply.
How to activate my new Truist debit card? You can activate it via the Truist mobile app, online banking, by calling 800-963-2262, or by making a PIN-based transaction at a Truist ATM or merchant.
How to get a temporary Truist debit card? Visit a local Truist branch. In some cases, they may be able to issue a temporary card on the spot while your permanent card is mailed to you.
QuickTip: Focus on one paragraph at a time.
How to update my address for Truist debit card delivery? You can update your address through Truist online banking, the mobile app, or by contacting customer service. Ensure your address is current before ordering a new card.
How to find the Truist customer service number for debit cards? The main customer service number for debit cards and general inquiries is 844-4TRUIST (844-487-8478).
How to know if my Truist debit card has been shipped? Truist typically sends an email confirmation or updates your online banking status once the card has been shipped. Standard delivery is 5-7 business days.
How to replace a damaged Truist debit card? Follow the steps for ordering a new card through online banking, the mobile app, customer service, or by visiting a branch, indicating that your current card is damaged.
How to avoid fees for a replacement Truist debit card? While standard replacements for expired or damaged cards are typically free, a rush delivery fee of around $30 may apply if you need your card expedited. Check Truist's fee schedule or ask a representative for details.
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