Do you want to enhance the security of your Wells Fargo online banking experience? A Wells Fargo RSA SecurID device can provide an additional layer of protection by generating a unique, random passcode every 60 seconds. This guide will walk you through the process of ordering one, step-by-step. Let's get started!
Understanding the Wells Fargo RSA SecurID Device
Before we dive into ordering, let's understand what an RSA SecurID device is and why it's beneficial. It's a small, portable electronic device, often resembling a keychain, that generates a new, time-based passcode every minute. This code, combined with your username and password, provides a strong form of two-factor authentication (2FA), making it significantly harder for unauthorized individuals to access your accounts.
While Wells Fargo also offers other 2FA methods like text messages, email codes, or push notifications through their mobile app, the RSA SecurID device is particularly useful for those who might have limited or no access to their mobile phone or email while traveling or in situations where traditional network access is unreliable. There is a one-time fee of $25 for the device, which includes shipping and handling.
Ordering Your Wells Fargo RSA SecurID Device: A Step-by-Step Guide
Here's how to order your RSA SecurID device from Wells Fargo:
Step 1: Initiate Your Secure Online Journey
The first and most crucial step is to log in to your Wells Fargo Online account. This ensures that you are on a secure platform and that your request is associated with your legitimate banking profile.
- Action: Open your web browser and navigate to the official Wells Fargo website (WellsFargo.com).
- Action: Locate the "Sign On" button, usually found in the top right corner of the homepage, and click it.
- Action: Enter your Username and Password in the designated fields.
- Action: Click the "Sign On" button to access your online banking portal.
- Pro Tip: Always double-check that you are on the legitimate Wells Fargo website to avoid phishing scams. Look for the padlock icon in your browser's address bar and "https://" at the beginning of the URL.
Step 2: Navigate to the Security & Support Section
Once you're securely logged in, you'll need to find the specific area dedicated to security tools and support. This is where Wells Fargo houses options for managing your security preferences, including ordering devices like the RSA SecurID.
- Action: Look for a menu or navigation option typically labeled "Security & Support," "Customer Service," or "Account Services." The exact wording might vary slightly, but it will be related to security and account management.
- Action: Click on the "Security & Support" link. This will take you to a page with various security-related options.
Step 3: Locate the "Order RSA SecurID Device" Option
Within the Security & Support section, you'll find a specific link or button to order your RSA SecurID device.
- Action: On the "Security & Support" page, scan for a link or heading that explicitly mentions "Order RSA SecurID Device" or "Order Security Token."
- Action: Click on this link to proceed with the ordering process.
Step 4: Confirm Your Account and Payment
Wells Fargo will need to confirm which account you wish to use for the one-time fee associated with the RSA SecurID device.
- Action: You will likely see a "Pay From" drop-down menu. Select the Wells Fargo account you wish to use to pay the $25 fee for the device.
- Action: Review the details presented on the screen, including the fee amount and your selected payment account.
- Important Note: The device has a one-time non-refundable charge of $25, which covers the cost of the device and shipping and handling.
Step 5: Verify Shipping Information
The RSA SecurID device will be mailed to your address on file. It's crucial to ensure this information is accurate to avoid delays.
- Action: Wells Fargo will typically display your registered mailing address. Carefully review this address to confirm its accuracy.
- Action: If your address needs updating, you may be prompted to do so or directed to another section of the website (e.g., "Update Contact Information" within "Security & Support"). Update your address if necessary before finalizing the order.
- Delivery Timeframe: Expect the device to be delivered by mail within 14-16 business days.
Step 6: Finalize Your Order
Once you've confirmed all the details, you're ready to place your order.
- Action: Look for a "Confirm Order," "Place Order," or similar button to finalize your request.
- Action: Click this button. You should receive a confirmation message or email indicating that your order has been successfully placed.
Step 7: Awaiting Your Device and Activation
After placing your order, all you need to do is wait for your RSA SecurID device to arrive. Once it does, you'll need to activate it to begin using it for Advanced Access. Wells Fargo will provide instructions with the device on how to activate it, which generally involves syncing it with your online banking account.
- Remember: Keep the device in a safe place once it arrives. It's a critical component of your online security.
Frequently Asked Questions (FAQs) about Ordering a Wells Fargo RSA Device
Here are 10 common questions related to ordering and using a Wells Fargo RSA SecurID device:
How to check the status of my RSA device order?
You can typically check the status of your order by logging into Wells Fargo Online and navigating back to the "Security & Support" section. If you don't find a direct tracking link, you can contact Wells Fargo customer service for an update.
How to replace a lost or broken RSA device?
You can request a replacement device by logging into Wells Fargo Online, going to "Security & Support," and finding the option to order an RSA SecurID device. While there is a one-time fee for a new device, there are no costs or fees associated with the replacement of an RSA SecurID device. Alternatively, you can call customer service.
How to activate my new RSA device once it arrives?
Instructions for activation will be included with your RSA SecurID device when it arrives. Generally, you'll need to log into your Wells Fargo Online account and follow the prompts to register the new device and sync it with your profile.
How to use the RSA device for online banking?
When Wells Fargo requires "Advanced Access" for certain transactions or logins, you'll be prompted to enter a code from your RSA SecurID device. Simply turn on the device, wait for the six-digit code to appear, and enter it into the designated field.
How to use the RSA device when traveling internationally?
The RSA SecurID device generates codes independently of network coverage, making it ideal for international travel where mobile or email access might be limited or costly. You simply use the code displayed on the device as you would domestically.
How to know if my account requires an RSA device?
Wells Fargo may require an RSA SecurID device for certain business accounts or specific transactions to enhance security. If your account or a particular action requires it, you will be prompted to use or order one. It's often used for higher-value transactions or sensitive account activities.
How to contact Wells Fargo customer service for RSA device inquiries?
You can call Wells Fargo Customer Service at 1-888-245-8454 for any questions regarding your RSA SecurID device. Business hours are typically Monday – Friday: 8:00 am – 11:00 pm ET, Saturday: 8:00 am – 8:00 pm ET, and Sunday: 11:00 am – 8:30 pm ET.
How to disable the RSA device if I no longer need it?
To inquire about disabling or de-linking an RSA SecurID device from your account, you should contact Wells Fargo customer service directly. They can guide you through the necessary steps and explain any implications of removing this security layer.
How to deal with an expired RSA device?
Wells Fargo's system automatically recognizes when an RSA device is no longer valid (e.g., due to battery depletion or expiration). If your device expires, you will need to order a replacement following the steps outlined in this guide. Replacement devices are typically free of charge.
How to get an RSA device if I don't have a U.S. address?
While the primary ordering method through Wells Fargo Online is typically for U.S. addresses, if you live internationally and need an RSA SecurID device, it's best to contact Wells Fargo Customer Service directly at 1-888-245-8454. They can discuss potential options for international delivery and any associated fees beyond the standard $25.