Life throws us curveballs, and sometimes those curveballs involve forgetting our trusty Nationwide PIN! Don't worry, it happens to the best of us. Whether it's slipped your mind, or your card is new and the PIN hasn't arrived, getting a new one is a straightforward process. This comprehensive guide will walk you through every step to ensure you're back in control of your finances with a fresh PIN.
So, are you ready to regain access to your Nationwide account with a new PIN? Let's dive in!
Requesting a New PIN Nationwide: A Step-by-Step Guide
Nationwide offers a few convenient ways to request a new PIN. Choose the method that best suits your needs and follow the instructions carefully. Remember, for security reasons, Nationwide will always send your new PIN to the address registered on your account.
Step 1: Assess Your Situation – Why Do You Need a New PIN?
Before you begin, it's helpful to understand why you need a new PIN. This will help you choose the most appropriate method.
- Forgotten PIN: You simply can't recall your current PIN. This is the most common reason.
- Locked PIN: You've entered your PIN incorrectly three times, and your card is now locked. While you can unlock a forgotten but remembered PIN at an ATM, if you've forgotten it entirely, you'll need a new one.
- New Card, No PIN Arrived: You've received a new card, but the accompanying PIN letter hasn't reached you.
Understanding your situation will guide you to the most efficient solution.
Tip: Pause, then continue with fresh focus.
Step 2: Choose Your Preferred Method for Requesting a New PIN
Nationwide provides a few options for requesting a new PIN. Pick the one that's most convenient for you:
Option A: Requesting a New PIN via Nationwide Internet Bank (Online)
This is often the quickest and most convenient method if you have access to online banking.
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Log In to the Internet Bank:
- Open your web browser and navigate to the official Nationwide website.
- Find the "Log in" button, typically located in the top right corner, and click it.
- Enter your customer number and passnumber (or use your banking app for login if set up).
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Navigate to Account Services:
- Once successfully logged in, you'll typically be on your "Accounts Overview" page.
- Select the relevant account for which you need a new PIN (e.g., your current account or savings account).
- Look for a menu or option like "Other account services" or "View accounts menu." Click on this.
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Request a PIN Reminder:
- From the "Account services" menu, you should see an option like "Request a PIN reminder" or "Request a new PIN." Select this.
- You will then be prompted to enter the last 8 digits of your 16-digit card number. Ensure you enter these carefully.
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Confirm Your Request:
- After entering the required details, click "Request PIN" or similar.
- Nationwide will then send a PIN reminder to your registered address.
Option B: Requesting a New PIN Over the Phone
If you prefer to speak to someone or don't have internet banking access, calling Nationwide is a great alternative.
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Prepare Your Details:
- Before calling, have your Nationwide customer number, account number, or your 16-digit debit card number ready. You may also need your telephone banking passnumber.
- Be prepared to answer some security questions to verify your identity.
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Call Nationwide Customer Service:
- Dial Nationwide's customer service number: 03457 30 20 11 (from the UK). If calling from abroad, use +44 1793 65 67 89.
- Listen to the automated options and select the one that relates to lost, forgotten, or locked PINs or "card services."
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Speak to an Advisor:
- You'll be connected to a customer service advisor. Explain that you need to request a new PIN for your card.
- They will guide you through the verification process and initiate the request for a new PIN.
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Confirmation:
- The advisor will confirm that a new PIN will be sent to your registered address.
Option C: Requesting a New PIN In Branch
For a more personal touch or if you require immediate assistance with other banking services while you wait for your PIN, visiting a Nationwide branch is an option.
Tip: Check back if you skimmed too fast.
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Locate Your Nearest Branch:
- Use the Nationwide branch finder tool on their website or app to find a branch convenient for you.
- Check the opening hours before you travel.
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Bring Identification:
- Crucially, remember to bring some form of identification with you. This could be your passport, driving licence, or another form of photographic ID. This is essential for the branch staff to verify your identity.
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Speak to a Branch Advisor:
- Inform a member of staff that you need to request a new PIN.
- They will ask for your ID and may ask some security questions related to your account.
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PIN Dispatch:
- The branch staff will process your request, and a new PIN will be sent to your registered address. While you're there, they can also help you withdraw cash or make payments without your PIN if needed, provided your identity is verified.
Step 3: Await Your New PIN
Regardless of the method you choose, your new PIN will be sent to your registered address via post.
- Delivery Timeframe: Nationwide states that a new PIN will typically arrive within 3 to 5 working days.
- Security Measures: The PIN will arrive in a plain envelope, separate from your card, as an added security measure. Do not share your PIN with anyone.
Step 4: Activating Your New PIN (If Necessary)
Once your new PIN arrives, it's generally ready to use. However, for some cards or in specific circumstances (e.g., a new card where you've also requested a new PIN), you might need to perform an initial "Chip and PIN" transaction.
- Make a Chip and PIN Purchase: The easiest way to activate your PIN is to make a purchase in a shop where you insert your card into the reader and enter your PIN.
- Use an ATM: You can also use your new PIN at any ATM (with the LINK sign) by performing a balance inquiry or a cash withdrawal. This will typically activate your PIN.
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| How To Request A New Pin Nationwide |
Important Notes and Tips:
- Keep Your Details Updated: Ensure your address on file with Nationwide is always current. If your address is outdated, your new PIN will be sent to the wrong location, causing delays and potential security risks. You can update your address via Internet Banking, the Mobile Banking App, or in branch.
- Never Share Your PIN: Your PIN is a confidential security number. Never write it down, share it with anyone, or disclose it over the phone or online, even if someone claims to be from Nationwide. Nationwide will never ask you for your full PIN.
- Lost/Stolen Card: If your card is lost or stolen, report it immediately to Nationwide. Requesting a new PIN is a separate process from reporting a lost or stolen card, which will typically lead to a new card being issued.
- Mobile Banking App (Future Feature): Nationwide has stated that later this year (2025), customers will also be able to view their existing PIN via the Mobile Banking App. Keep an eye out for this convenient feature!
Related FAQ Questions
Here are 10 frequently asked questions, all starting with "How to," with their quick answers, related to managing your Nationwide PIN:
How to check if my Nationwide PIN is locked? Your Nationwide PIN will lock if you enter it incorrectly three times. You'll usually receive an on-screen message at the ATM or point-of-sale terminal indicating it's locked.
QuickTip: Pause when something clicks.
How to unlock a Nationwide PIN if I remember it? If you remember your PIN but it's locked, you can unlock it at any UK ATM with the LINK sign. Insert your card, enter your correct PIN, select "Other" then "PIN services," and then "PIN unlock." The machine should confirm it's successful.
How to get a new card and PIN from Nationwide at the same time? If your card is lost or stolen, reporting it will typically result in a new card being issued along with a new PIN being sent separately to your registered address. If your card is expiring or damaged, a new card will be sent automatically, and you might need to specifically request a new PIN if you've forgotten your old one.
How to change my Nationwide PIN if I know the current one? If you know your current PIN, you can change it at any ATM. Insert your card, enter your existing PIN, select "PIN services," and then "PIN change."
How to find my Nationwide customer number? You can find your customer number in the Nationwide Banking App (under Details & Settings > Your details), on your online banking registration welcome letter, or by using your Visa debit card and a card reader with their online customer number lookup tool.
QuickTip: Ask yourself what the author is trying to say.
How to access my Nationwide account if I don't have my PIN? While waiting for a new PIN, you can visit a Nationwide branch with a valid ID (like a passport or driving licence) to withdraw cash or make payments.
How to update my registered address with Nationwide? You can update your registered address via Nationwide's Internet Bank, the Mobile Banking App, or by visiting a branch. Keeping your address current is crucial for receiving your new PIN.
How to contact Nationwide customer service for PIN queries? You can call Nationwide customer service at 03457 30 20 11 (UK) or +44 1793 65 67 89 (abroad).
How to view my existing PIN in the Nationwide app? Nationwide has announced that a feature to view your existing PIN in the Mobile Banking App will be introduced later in 2025. Keep an eye on their app updates for this new functionality.
How to ensure my new Nationwide PIN arrives safely? Your new PIN will be sent in a plain, unmarked envelope for security. Ensure your registered address with Nationwide is correct and up-to-date to guarantee safe delivery.
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