Ready to Say Goodbye to Your Allstate Drivewise Device? A Comprehensive Guide to Returning It
So, you've been part of the Allstate Drivewise program, enjoying the potential savings and insights into your driving habits. But perhaps your policy has changed, you're switching insurance providers, or you simply no longer wish to participate. Whatever the reason, you're now wondering how to return that little device that's been plugged into your car. Don't worry, it's usually a straightforward process! This lengthy guide will walk you through every step, ensuring a smooth return.
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| How To Return Allstate Drivewise Device |
Step 1: First Things First - Why Are You Returning It?
Before we dive into the nitty-gritty of the return process, let's take a moment. Are you absolutely sure you want to return your Drivewise device? Sometimes, users might think they need to return it when simply adjusting settings in the app or pausing trip reporting would suffice.
- Consider if you simply want to pause tracking: If you're going on an extended vacation, traveling as a passenger frequently, or don't want specific trips recorded, you can often pause trip reporting directly within the Allstate mobile app. This doesn't require a device return.
- Are you switching vehicles? If you're simply getting a new car and staying with Allstate Drivewise, you might be able to transfer the device to your new vehicle. It's best to check with Allstate directly about this.
- Have you completed the program? Some Drivewise programs have a monitoring period. Once completed, you may have the option to continue monitoring or delete the app. Returning the device might only be necessary if specifically requested or if you are completely opting out.
If you've considered these points and are still set on returning your device, fantastic! Let's proceed.
QuickTip: Every section builds on the last.
Step 2: Initiate the Unenrollment or Cancellation Process
Returning the physical device is often the final step after you've formally unenrolled from the Drivewise program or canceled your Allstate policy entirely. You typically can't just send the device back without first informing Allstate of your intent to cease participation.
Sub-heading: Contacting Allstate to Unenroll
This is the most crucial step to ensure you don't face any issues or continue to be enrolled inadvertently.
Tip: A slow, careful read can save re-reading later.
- Call Allstate Customer Service: The most direct and recommended method is to call Allstate's customer support.
- Allstate Drivewise Support Phone Number: While general Allstate numbers exist, it's best to use a dedicated line if available for Drivewise or customer service. The Allstate website and FAQs often provide a number like 1-877-431-7670. Always double-check the most current contact information on the official Allstate website.
- Be Prepared with Information: Have your policy number, personal details, and a clear reason for your unenrollment ready.
- Explain Your Intent: Clearly state that you wish to unenroll from the Drivewise program and inquire about the process for returning the device.
- Confirm Unenrollment: Ask for confirmation of your unenrollment and any specific instructions regarding the device return. It's a good idea to get a reference number for your call.
- Check the Allstate Mobile App: Some users report the ability to unenroll or manage Drivewise settings within the Allstate mobile app. While direct device return instructions aren't usually found there, you might be able to toggle Drivewise to "Off" in your settings. However, do not assume this alone constitutes unenrollment or negates the need to return the device if requested. Always follow up with a phone call.
Sub-heading: What if I'm Cancelling My Allstate Policy Altogether?
If you're canceling your entire Allstate auto insurance policy, the Drivewise unenrollment will typically be part of that broader process.
- Follow Allstate's Policy Cancellation Process: This usually involves contacting customer service by phone, mail, or in person with an agent.
- Inquire About the Drivewise Device: During your policy cancellation, specifically ask the representative about the protocol for returning the Drivewise device. They will provide the necessary instructions.
- Do NOT Delete the App Prematurely: While it might be tempting to delete the Allstate app, do not do so until you have confirmed your unenrollment and received instructions regarding the device. Deleting the app does not automatically unenroll you from Drivewise.
Step 3: Retrieve the Drivewise Device from Your Vehicle
This is the easiest part! The Allstate Drivewise device typically plugs into your vehicle's On-Board Diagnostics (OBD-II) port.
Tip: Share one insight from this post with a friend.
- Locate Your OBD-II Port:
- Common Locations: The OBD-II port is usually found under the dashboard on the driver's side, often near the steering column or knee bolster.
- Less Common Locations: In some vehicles, it might be behind an ashtray, in the glove compartment, or under the center console.
- Need Help? If you can't find it, consult your vehicle's owner's manual. You can also do a quick online search for "OBD-II port location [your car's make and model and year]".
- Gently Remove the Device: The Drivewise device simply plugs in. There's usually a small lip or tab on the device that you can use to gently pull it straight out from the port. Do not twist or force it. It should come out with minimal effort.
- Inspect the Device: Give it a quick look to ensure it's not damaged. This isn't usually a requirement for return, but it's good practice.
Step 4: Prepare the Device for Return
Once you have the device in hand, you'll need to package it for shipment.
- Gather Original Packaging (If Available): If you still have the original box and packaging the Drivewise device came in, that's ideal. It will provide the best protection.
- If No Original Packaging:
- Find a small, sturdy box. A padded envelope might work for very small, light devices, but a box offers better protection against damage during transit.
- Wrap the device securely: Use bubble wrap, newspaper, or packing peanuts to cushion the device inside the box, preventing it from rattling around.
- Include Any Required Documentation: Allstate might provide you with a return form, a pre-paid shipping label, or specific instructions during your unenrollment call. If they do, make sure to include any necessary documentation inside the package or attach it to the outside as directed.
- DO NOT Include Personal Belongings: Double-check that you're only packing the Drivewise device and any Allstate-provided return materials.
Step 5: Ship the Device Back to Allstate
This is the final step in getting that device off your hands! The shipping method and address will be provided by Allstate during your unenrollment process.
Tip: Patience makes reading smoother.
Sub-heading: Understanding Shipping Instructions
- Pre-Paid Shipping Label: Allstate often provides a pre-paid shipping label directly to you via email or postal mail. This is the easiest and most common scenario. Simply affix this label to your package.
- Return Address Provided: If a pre-paid label isn't provided, Allstate will give you the specific return mailing address. Ensure you write this address clearly and correctly on your package.
- Choose a Reliable Shipping Method:
- If using a pre-paid label, follow the instructions (e.g., drop off at UPS, FedEx, USPS).
- If you're responsible for shipping costs, choose a reputable carrier (USPS, UPS, FedEx) and consider a shipping option that includes tracking. This provides proof of shipment and delivery, which can be very useful if any questions arise later.
- Retain Your Tracking Number: This is important! Keep the tracking number until you've confirmed the device has been received and your unenrollment is fully processed.
Sub-heading: Confirming Receipt and Finalizing Unenrollment
- Track Your Package: Use the tracking number to monitor the package's journey.
- Follow Up (If Necessary): If you don't receive confirmation from Allstate about the device's receipt within a reasonable timeframe after it shows delivered via tracking, follow up with their customer service. This ensures there are no lingering issues with your Drivewise unenrollment.
Congratulations! You've successfully returned your Allstate Drivewise device!
Frequently Asked Questions (FAQs) - How to...
Here are 10 common "How to" questions related to Allstate Drivewise devices, with quick answers:
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How to know if my Allstate Drivewise device is still needed?
- Check your policy documents or contact Allstate customer service directly. If you've unenrolled or canceled your policy, it's likely no longer needed.
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How to find my Allstate Drivewise device in my car?
- It's typically plugged into your vehicle's OBD-II port, usually located under the dashboard on the driver's side, often near the steering column. Consult your car's manual if unsure.
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How to remove the Allstate Drivewise device safely?
- Gently pull the device straight out from the OBD-II port. Avoid twisting or forcing it.
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How to unenroll from Allstate Drivewise without returning the device immediately?
- You must formally unenroll by contacting Allstate customer service. They will then provide instructions for device return, which might have a timeframe. Deleting the app does not unenroll you.
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How to get a shipping label to return my Allstate Drivewise device?
- Allstate will typically provide a pre-paid shipping label via email or postal mail once you unenroll from the program.
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How to confirm Allstate received my returned Drivewise device?
- Use the tracking number provided by your shipping carrier. If you don't receive an email confirmation from Allstate, you can call their customer service to verify receipt.
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How to know if I will be charged for not returning my Allstate Drivewise device?
- Allstate's policy on unreturned devices can vary. It's crucial to ask about potential fees or impacts on your policy when you unenroll to avoid any unexpected charges.
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How to pause trip recording on my Allstate Drivewise app instead of returning the device?
- Open the Allstate mobile app, go to your Drivewise dashboard or settings, and look for an option to "pause" or "turn off" trip reporting or enter a "sleep mode."
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How to reactivate Drivewise if I change my mind after unenrollment?
- You can typically re-enroll in Drivewise through the Allstate mobile app or by contacting your Allstate agent or customer service.
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How to get help if I'm having trouble with my Allstate Drivewise device or app?
- Contact Allstate Drivewise support at 1-877-431-7670 (check for the most current number on their website), or utilize the help and support sections within the Allstate mobile app.
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