Tired of that ever-growing stack of paper statements filling your mailbox and cluttering your home? Looking to embrace a more environmentally friendly approach and streamline your financial record-keeping? You've come to the right place! Switching to paperless statements with Nationwide is a smart move that offers convenience, security, and a positive impact on the environment.
This comprehensive guide will walk you through exactly how to turn off paper statements with Nationwide, step-by-step. Get ready to ditch the paper and go digital!
The Digital Revolution: Why Go Paperless?
Before we dive into the "how-to," let's quickly recap why going paperless is such a fantastic idea:
- Environmental Impact: Less paper means fewer trees cut down and less energy consumed in printing and delivery. It's a small change with a big environmental ripple effect.
- Convenience: Access your statements anytime, anywhere, with just a few clicks or taps on your computer or mobile device. No more waiting for the postman!
- Security: Digital statements often reduce the risk of mail fraud or statements falling into the wrong hands. They are securely stored within Nationwide's online platforms.
- Organization: Say goodbye to filing cabinets and overflowing drawers. Your statements are neatly archived and easily searchable online.
- Instant Access: Need to check a transaction from three months ago? No problem! Most online banking platforms allow you to view a significant history of your statements.
Ready to make the switch? Let's get started!
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| How To Turn Off Paper Statements Nationwide |
Step 1: Engage with Your Nationwide Accounts – Where Do You Begin?
First things first, let's consider how you currently interact with Nationwide. Are you an avid user of their online banking? Or do you prefer the mobile app? Maybe you're more of a traditionalist and primarily visit a branch or call them. Your preferred method of interaction will guide the easiest path to going paperless.
- Are you already registered for Nationwide Internet Banking or the Banking App? If so, fantastic! This will be the quickest and most straightforward method.
- Not registered yet? No worries at all! We'll cover how to get set up.
Step 2: Choosing Your Digital Path – Internet Banking vs. Mobile App
Nationwide offers two primary digital avenues for managing your accounts and switching to paperless statements: the Internet Bank (their online banking website) and the Nationwide Banking App. Both are excellent options, and the choice often comes down to personal preference.
Sub-heading: Via the Nationwide Internet Bank (Recommended for Desktop/Laptop Users)
This is a robust and comprehensive platform for managing all your Nationwide accounts.
Step 2.1: Log In to Your Internet Bank Account
Tip: Read at your own pace, not too fast.
- Open your web browser and navigate to the official Nationwide website.
- Look for the "Log in" button, usually in the top right corner. Click on it.
- You'll be prompted to enter your Customer Number and Date of Birth. Do so accurately.
- Follow the on-screen instructions to complete the login process, which may involve entering a passnumber and a one-time code sent to your phone or using a debit card and card reader.
Step 2.2: Navigate to Your Statement Settings
Once you're successfully logged in:
- Hover over or click on "Manage my details & settings." This option is typically found in the main navigation menu.
- From the dropdown menu, select "Go Paperless."
- You should then see a section titled "My Statements settings."
Step 2.3: Change Your Statement Preferences
- Within the "My Statements settings" section, locate the "Change" button. Click it.
- You'll be presented with a list of your eligible accounts. For each account you wish to change, you'll likely see an option to select either "Online statements" or "Paper statements."
- Carefully select "Online statements" for all the accounts you want to switch to paperless.
- Once you've made your selections, click "Update statement settings" to save your changes.
Step 2.4: Confirmation and Future Statements
- You should receive a confirmation message on screen that your preferences have been updated.
- Nationwide will then send you an email notification when your new digital statement is ready to view. You will no longer receive paper statements in the post for the selected accounts.
Sub-heading: Via the Nationwide Banking App (Recommended for Mobile Users)
The mobile app provides a convenient way to manage your accounts on the go.
Step 2.1: Log In to Your Banking App
- Open the Nationwide Banking App on your smartphone or tablet.
- Log in using your preferred method, which could be your passnumber, fingerprint (Touch ID), or facial recognition (Face ID).
Step 2.2: Access Profile and Settings
Tip: Slow down at important lists or bullet points.
- Once logged in, look for the "Profile and settings" option. This is often represented by a gear icon or a person icon in the app's navigation.
- Tap on "Profile and settings."
Step 2.3: Select Paperless Statements
- Within the settings menu, you'll find an option for "Paperless Statements." Tap on this.
- You'll likely see a toggle switch or similar option for each of your accounts.
Step 2.4: Turn On Paperless Statements
- _Toggle the switch to "On"* (or select the "paperless" option) for each account you want to receive digital statements for.
- Make sure to tap "Save" or "Update" to confirm your changes.
Step 2.5: Confirmation and Notifications
- The app should confirm that your preferences have been updated.
- You will receive digital messages within the app and/or email notifications when your statements are ready to view.
Step 3: Alternative Methods – When Digital Isn't Your Go-To
While the online and app methods are the most efficient, Nationwide understands that not everyone banks digitally. If you prefer a more traditional approach, you can still switch off paper statements.
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Sub-heading: Contacting Nationwide Directly
Step 3.1: By Phone
- You can call Nationwide's customer service team and request to switch to paperless statements.
- Have your account details handy. The general contact number for Nationwide is 03457 30 20 11. Be prepared for security questions to verify your identity.
Step 3.2: In Branch
- If you prefer a face-to-face interaction, you can visit your local Nationwide branch.
- A member of staff will be able to assist you with changing your statement preferences to paperless. Remember to bring valid identification with you.
Step 4: Verifying Your Switch and Accessing Statements – Ensuring a Smooth Transition
After you've made the switch, it's important to confirm that everything is working as expected and to understand how to access your new digital statements.
Tip: Read carefully — skimming skips meaning.
Step 4.1: Check Your Email Notifications
- Nationwide will send you an email when your latest statement is ready to view online. Keep an eye out for these emails in your inbox (and check your spam/junk folder, just in case!).
Step 4.2: Accessing Past and Current Statements Online
- Internet Bank: Log in to the Internet Bank. You can typically view transactions for the past 15 months and download PDF statements for up to 36 months (or even more in some cases, depending on the account). Look for sections like "My Documents" or "View Statements."
- Banking App: Log in to the Banking App. You can also view and download statements from the last 36 months (and potentially more) through the "My Documents" section.
Step 4.3: Joint Accounts – A Crucial Consideration
- If you have a joint account, it's essential to make sure all account holders are aware of and happy with the change to paperless statements. Nationwide typically requires consent from all parties for such changes.
Step 5: Troubleshooting and Tips – What if Something Goes Wrong?
Sometimes, things don't go exactly as planned. Here are a few common issues and tips:
- Forgotten Login Details: If you've forgotten your Nationwide Internet Bank login details, you can usually reset them online or contact customer service for assistance.
- Not Receiving Email Notifications: Check your email's spam or junk folder. Also, ensure that the email address Nationwide has on file for you is correct and up-to-date. You can usually update your contact details within your online banking profile.
- Difficulty Finding the "Go Paperless" Option: If you're struggling to locate the specific menu items, try using the search function within the Nationwide website's help section, or refer to their online demo library if available.
- Need a Paper Statement for a Specific Purpose (e.g., Mortgage Application): Even if you've gone paperless, you can usually request a one-off paper statement if needed. This can typically be done via the Internet Bank, Banking App, by phone, or in branch. Be aware that there might be a charge for this depending on the number of statements and the format.
- Considering a Permanent Reversion to Paper: You always have the option to switch back to receiving paper statements if you change your mind. Simply follow the same steps outlined above and select "Paper statements" instead of "Online statements."
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions that start with 'How to', along with their quick answers:
How to Check if I'm Already Receiving Paperless Statements with Nationwide?
You can check by logging into your Nationwide Internet Bank or Banking App. Look for "My Statements settings" or "Paperless Statements" under your profile/settings. It will show your current preference for each account.
How to Update My Email Address for Paperless Statement Notifications?
Log in to Nationwide Internet Bank, go to "Manage my details & settings," and look for options to update your contact information, including your email address. In the Banking App, this is typically under "Profile and settings."
QuickTip: Scan quickly, then go deeper where needed.
How to Access My Old Paper Statements After Going Paperless?
Nationwide usually allows you to view and download PDF versions of your past statements (typically up to 36 months, sometimes more) through the Internet Bank or Banking App in the "My Documents" or "View Statements" section.
How to Request a One-Off Paper Statement from Nationwide?
You can usually request a one-off paper statement by logging into your Internet Bank or Banking App, contacting Nationwide customer service by phone, or visiting a branch.
How to Ensure My Joint Account Holders Are Also Notified of Digital Statements?
For joint accounts, while one account holder can often switch to paperless, it's crucial to communicate this to all other account holders. Nationwide will typically send email notifications to the registered email address(es) for the account.
How to Get a Statement for a Closed Nationwide Account?
If you closed your account on or after 2 February 2018, you may be able to register for online access to historical statements dating back 5 years. Otherwise, you may need to contact Nationwide directly by phone or visit a branch to request copies.
How to Download My Nationwide Statements as a PDF?
Log in to your Nationwide Internet Bank or Banking App, navigate to your statements (often under "My Documents" or "View Statements"), select the statement you wish to download, and look for a "Download PDF" or "Print" option.
How to Revert Back to Paper Statements with Nationwide?
You can easily revert to paper statements by logging into your Nationwide Internet Bank or Banking App, going to "Paperless Statements" or "My Statements settings," and selecting "Paper statements" for your desired accounts.
How to Know if My Nationwide Account is Eligible for Paperless Statements?
Most current accounts, savings accounts, and credit card accounts with Nationwide are eligible for paperless statements. When you go to the "Go Paperless" section in online banking or the app, it will typically list all eligible accounts.
How to Contact Nationwide Customer Service for Assistance with Paperless Statements?
You can contact Nationwide customer service by phone on 03457 30 20 11 or visit your nearest Nationwide branch for in-person assistance.
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