Picking up an Academy Sports + Outdoors order is generally a quick and convenient process, but it's important to know the timeframe for collection. You don't want your gear going back on the shelf before you get a chance to grab it!
So, how long do you have to pick up an Academy Sports order?
Academy Sports + Outdoors typically holds Buy Online, Pick Up In Store (BOPIS) orders for 5 days after you receive the "Ready for Pickup" notification. If the order isn't picked up within this timeframe, it will be automatically canceled, and your credit card will not be charged.
Step 1: Place Your Order Online and Get Ready! ️
Ready to snag some new sporting goods or outdoor gear? The first step is to place your order on the Academy Sports + Outdoors website or through their mobile app.
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| How Long Do You Have To Pick Up Academy Sports Order |
Selecting "Free Store Pick Up"
Browse and Select: Find the items you want to purchase.
Choose Your Store: Before adding items to your cart, make sure to select your preferred Academy Sports + Outdoors store location.
Opt for Pick Up: Look for and select the "Free Store Pick Up" option. This is crucial for a smooth in-store pickup experience.
Confirmation and Readiness Notifications
Once your order is placed, patience is key, but usually not for long!
Order Confirmation: You'll receive an initial order confirmation via email, text, or app notification. This confirms your order has been successfully placed.
"Ready for Pick Up" Notification: This is the most important notification! Most online orders are ready for pickup within as little as one hour. You'll receive a separate email, text, or app notification specifically stating that your order is ready. This is when your 5-day countdown begins.
Step 2: Understand the 5-Day Pickup Window
Once you receive that "Ready for Pick Up" notification, the clock starts ticking.
The Standard Holding Period
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Academy Sports + Outdoors holds your items for 5 days from the moment you receive the notification that your order is ready. This gives you a decent window to arrange your pickup.
Why 5 days? This timeframe allows them to manage inventory effectively and ensure items are available for other customers if not picked up promptly. It also accounts for varying customer schedules.
What Happens if You Don't Pick Up?
If you don't pick up your order within the 5-day holding period:
Automatic Cancellation: The order will be automatically canceled.
No Charge: Your credit card will not be charged for the order. This is a common policy for BOPIS orders, as payment is often processed upon pickup.
Step 3: Preparing for a Smooth Pickup
To make your pickup as quick and easy as possible, have a few things ready.
Required Items for Pickup
When you head to the store, make sure you have:
Your Order Pick Up Notification: This can be the email, text message, or app notification that confirms your order is ready. It will contain your order number, which is essential.
Valid U.S. Government-Issued ID: A photo ID is required to verify your identity. This is a standard security measure to ensure the correct person picks up the order.
Designating an Alternate Pick Up Person
Did you know you can have someone else pick up your order for you? This is a super convenient feature if you're unable to make it to the store yourself.
During Checkout: You can set an alternate pickup person during the checkout process when placing your order online.
What they need: The designated alternate person will need to present their valid government-issued ID and the order number when picking up.
Changing Later: If you're a myAcademy member, you can even change the alternate pickup person later using the Academy Sports + Outdoors mobile app. Go to your account, find your order under "Purchases," click "edit," and select "Change Alternate Pick Up Person."
Step 4: Arriving at the Store and Picking Up Your Order
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Academy Sports + Outdoors offers two convenient ways to pick up your order.
In-Store Pick Up
Head to Checkout: Once you arrive at your chosen store, proceed directly to the checkout counter that has a "Pick Up" sign. This allows you to bypass the regular checkout lines.
Present Your Info: Have your pickup notification and photo ID ready for the team member. They'll locate your order and get you on your way.
Curbside Pick Up
Designated Parking: Look for the designated Curbside parking spaces outside the store.
Notify the Store: Once parked, open your pickup notification on your phone and tap the "Curbside link" to let the store know you've arrived. A team member will bring your order out to your vehicle.
Important Note: Not all items are eligible for curbside pickup. Some items may require you to come inside the store for identity verification, age restrictions, or other factors. The pickup notification will usually specify if curbside is an option for your particular order.
Step 5: What if You Need to Change or Cancel?
Life happens, and sometimes plans change. Academy Sports + Outdoors offers options for modifying or canceling your order.
Changing Pick Up Location or Method
Most Orders Flexible: Most in-store pickup orders are flexible and can have their pickup location or even switch to free shipping while the order is being prepared or once it's ready.
How to Change: You can often manage this through the "Track Order" self-service option on Academy's website or within your myAcademy account in the mobile app. Look for an "Edit" button next to your order.
Online Only Items: Be aware that "Online Only" items, which come from partner vendors rather than Academy stores or distribution centers, may not be eligible for these modifications.
Canceling Your Order ❌
While Preparing: You generally have a short window to cancel your order while it is still being prepared.
How to Cancel:
Sign into your myAcademy account or log in via the mobile app.
Go to "View Your Account" to find your order history.
Click "Cancel Order" in the order details if the option is available.
After Processing: If your order has been fully processed and prepared for shipment, cancellation may no longer be possible through the website/app. In such cases, you might need to contact Academy's Customer Care team via live chat or phone for assistance.
Frequently Asked Questions (FAQs) About Academy Sports + Outdoors Order Pick Up
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How to Check the Status of My Academy Sports Order?
You can check your order status by visiting the "Track Orders & Purchases" page on Academy.com or through your myAcademy account in the mobile app. You'll need your order number and the email address used for the purchase.
How to Know When My Academy Sports Order Is Ready?
Academy Sports + Outdoors will send you an email, text message, or app notification specifically stating that your order is "Ready for Pick Up." This notification is key.
How to Change the Pick Up Person for My Academy Sports Order?
If you're a myAcademy member, you can change the alternate pick-up person using the Academy Sports + Outdoors mobile app. Go to your account, find your order, click edit, and select "Change Alternate Pick Up Person." You can also set this person during initial checkout.
How to Change My Academy Sports Pick Up Location?
Most store pick-up orders allow you to change the pick-up location while the order is being prepared or once it's ready. You can typically do this via the "Track Order" option on their website or within your myAcademy account.
How to Get My Money Back if I Don't Pick Up My Order?
If you don't pick up your Academy Sports order within the 5-day holding period, it will be automatically canceled, and your credit card will not be charged. You won't need to do anything to get your money back as it was never processed.
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How to Return an Academy Sports Order Picked Up In-Store or Curbside?
All returns for orders picked up in-store or curbside must be done in-store. Simply bring your items to any Academy Sports + Outdoors store along with your packing slip or order information.
How to Find the Pick Up Area in an Academy Sports Store?
Look for signage near the front of the store, typically at the checkout counters, indicating the "Pick Up" area. Team members at the front can also direct you.
How to Contact Academy Sports Customer Service for Pick Up Issues?
You can contact Academy Sports + Outdoors Customer Care via their live chat feature on the website or by phone. Their contact information is usually available on their "Help" or "Customer Service" pages.
How to Expedite My Academy Sports Order Pick Up?
While you can't typically "expedite" the processing time (most are ready within an hour), having your photo ID and "Ready for Pick Up" notification readily available when you arrive will make the actual pickup process faster.
How to Ensure I Don't Miss My Academy Sports Pick Up Window?
Keep an eye on your email, text messages, or app notifications for the "Ready for Pick Up" alert. Set a reminder on your phone or calendar once you receive it to ensure you pick up your order within the 5-day window.
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