Thinking about sharing the responsibility of managing your Verizon account? Whether it's for a family member, a trusted friend, or someone who helps you out with billing, adding an account manager can be incredibly useful. It grants them significant access to your account, allowing them to handle many day-to-day tasks without needing you to be present for every little thing.
But what exactly can an account manager do, and how do you go about adding one? Don't worry, we're going to break down the entire process step-by-step, making it as clear and straightforward as possible.
Understanding Verizon Account Roles: Owner vs. Manager
Before we dive into the "how-to," let's clarify the different roles on a Verizon account:
Account Owner: This is the person who originally opened the account. They are financially responsible for the account and have full access and control over everything, including adding/removing lines, changing plans, and managing all account settings. There can only be one Account Owner per account.
Account Manager: An Account Manager is someone authorized by the Account Owner to perform most transactions on the account. They have access to account information and can manage all lines of service. However, there are a few key things they cannot do:
Add, change, or delete the account PIN.
Add, change, or delete other Account Managers.
(Essentially, they can't make changes that fundamentally alter the account ownership or security).
Most accounts can have up to 3 Account Managers, but some accounts (older than 60 days with 4+ active lines) might be able to have up to 6.
Account Member: All other mobile numbers on an account are eligible to register as an Account Member. They have access to certain individual mobile number info and functions (like checking their own usage or changing their voicemail password) but do not have access to sensitive billing information or the ability to manage other lines.
Now that you know the roles, let's get down to business!
A Comprehensive Guide to Adding an Account Manager on Verizon
Ready to empower someone to help you manage your Verizon account? Let's get started.
Step 1: Are you the Account Owner?
This is the absolute first and most crucial step. Only the Account Owner can add an Account Manager. If you are not the Account Owner, you will not be able to follow these steps. You'll need to reach out to the Account Owner and have them perform this action.
If you are the Account Owner, great! Let's proceed.
Step 2: Choose Your Method – Online or App
Verizon offers two primary ways to add an Account Manager: through the My Verizon website or the My Verizon app. Both methods are straightforward, so choose the one that's most convenient for you.
Sub-heading: Option A: Using the My Verizon Website (Recommended for desktop users)
This is often the most user-friendly experience for many, especially if you're on a computer or laptop.
Step 2A.1: Sign In to My Verizon
Open your web browser (Chrome, Firefox, Edge, Safari, etc.) and go to the official My Verizon website: vzw.com.
Click on the "Sign In" button, usually found in the top right corner of the page.
Enter your Verizon User ID or mobile number and your password. If you've forgotten your login details, there are "Forgot User ID" and "Forgot Password" links to help you recover them.
Step 2A.2: Navigate to Profile Settings
Once you're successfully signed in, look for the "Account" menu. This is typically located in the top right corner of the page, often represented by your name or an avatar icon.
From the dropdown menu, select "Profile Settings" or "Account Settings" (the exact wording might vary slightly but will be similar).
Step 2A.3: Find Account Managers
On the Profile Settings page, you'll see a navigation menu on the left side. Look for and click on "Account Managers".
Step 2A.4: Add a New Manager
In the "Account Managers" section, you should see an option to "Add a Manager" or "Edit". Click on it.
You'll then be prompted to enter the information for the person you want to add. This typically includes their:
First Name
Last Name
Mobile Number (if they are already on your Verizon account) or their email address.
Fill in the required details accurately.
Click "Add Manager" or "Continue".
Step 2A.5: Review and Confirm
Verizon will likely present you with a summary of the changes and Terms and Conditions related to adding an Account Manager. It's always a good idea to read these carefully so you understand the extent of the access you're granting.
Once you've reviewed everything, confirm the addition. You might need to click a final "Confirm" or "Submit" button.
Sub-heading: Option B: Using the My Verizon App (Recommended for mobile users)
If you prefer managing your account on the go, the My Verizon app is a convenient choice.
Step 2B.1: Open and Log In to the My Verizon App
Make sure you have the latest version of the My Verizon app installed on your smartphone or tablet. If not, download or update it from your device's app store (Google Play Store for Android, Apple App Store for iOS).
Open the app and sign in with your Verizon User ID or mobile number and password. You might also be prompted for your fingerprint or Face ID if enabled.
Step 2B.2: Access the "Me" Tab
Once logged in, look for the "Me" tab at the bottom of the screen and tap it. This tab usually contains your personal profile and account settings.
Step 2B.3: Go to Profile & Settings
Within the "Me" tab, find and tap "Profile & Settings".
Step 2B.4: Select Account Managers
Under "Profile & Settings," you'll see an option for "Account Managers". Tap on it.
Step 2B.5: Add a New Manager
Here, you'll find the option to "Add manager". Tap this.
Enter the required information for the new Account Manager, which will likely include their first name, last name, and mobile number.
Tap "Add Manager" after filling out the details.
Step 2B.6: Confirm the Addition
The app will display a confirmation message. Review the details and then tap "Confirm" to finalize the process.
Step 3: Inform the New Account Manager
Once you've successfully added someone as an Account Manager, it's a good practice to inform them. Let them know they now have this access and briefly explain what they can (and cannot) do. They may need to create their own My Verizon login if they don't already have one, or they can use an existing one that is linked to their line on your account.
Important Considerations:
Trust is Key: Granting someone Account Manager access is a significant step. Ensure you fully trust the individual, as they will have extensive control over your Verizon account.
Maximum Managers: Remember, there's a limit to the number of Account Managers you can have (typically up to 6 for eligible accounts).
Security: Never share your account PIN with anyone, including your Account Managers, as they cannot change it anyway.
Removing an Account Manager: If circumstances change and you need to remove an Account Manager, the process is similar to adding one. You'll navigate to the "Account Managers" section on the My Verizon website or app and select the option to "Remove" next to their name.
By following these steps, you can confidently add an Account Manager to your Verizon account, making it easier to manage your services and share responsibilities with trusted individuals.
10 Related FAQ Questions
Here are 10 frequently asked questions about Verizon Account Managers, starting with "How to" and providing quick answers:
How to check if someone is an Account Manager on my Verizon account?
Sign in to My Verizon (website or app) as the Account Owner, go to "Profile Settings" (or "Me" tab in the app), and then select "Account Managers" to view the list of assigned managers.
How to remove an Account Manager from my Verizon account?
As the Account Owner, sign in to My Verizon, navigate to "Profile Settings" -> "Account Managers," and then select "Remove" next to the manager you wish to delete. Confirm the removal.
How to understand the difference between an Account Owner and an Account Manager on Verizon?
The Account Owner is financially responsible and has full control, including changing the account PIN and adding/removing other managers. An Account Manager has extensive access to manage lines and services but cannot alter the account PIN or manage other managers.
How to find out if my account qualifies for more than 3 Account Managers?
Accounts typically allow up to 3 Account Managers. To qualify for up to 6, your account usually needs to be older than 60 days and have 4 or more active lines. You'll see the option to add more if your account is eligible.
How to make payments as an Account Manager on Verizon?
Account Managers, and even Account Members, can make one-time payments on the account through the My Verizon website or app.
How to upgrade a device as an Account Manager on Verizon?
Yes, an Account Manager generally has the authority to upgrade devices on the account. They can do this through the My Verizon website or app, or by visiting a Verizon store.
How to add a new line of service as an Account Manager on Verizon?
Yes, Account Managers are typically authorized to add new lines of service to the account. This can be done online or through a Verizon representative.
How to change a plan as an Account Manager on Verizon?
Account Managers have the ability to change the mobile plan for the account. This functionality is available through the My Verizon website and app.
How to view billing information as an Account Manager on Verizon?
Account Managers have access to view billing statements and account summaries on the My Verizon website and app.
How to troubleshoot issues if I can't add an Account Manager on Verizon?
First, ensure you are the Account Owner. Check that you're using the most up-to-date version of the My Verizon app or a current web browser. If problems persist, contact Verizon Customer Support for assistance.
