Life changes, and sometimes so do our phone plans. Whether you're simplifying your digital life, consolidating accounts, or just need one less line, dropping a line from your Verizon account might seem like a daunting task. But fear not! This comprehensive guide will walk you through every step of the process, ensuring a smooth and hassle-free experience.
Ready to reclaim some simplicity in your Verizon plan? Let's get started!
Step 1: Assess Your Needs and Gather Information
Before you even think about contacting Verizon, it's crucial to understand why you're dropping a line and what that entails. This initial assessment will save you a lot of time and potential headaches down the road.
1.1 Identify the Line to Be Dropped:
Which specific line are you looking to remove? Is it an old tablet line you no longer use, a line for a family member who's moved to a different carrier, or perhaps a secondary phone line? Make sure you have the exact phone number associated with that line.
Is there any equipment tied to this line? This could be a smartphone, a smartwatch, or a tablet. Knowing this beforehand is critical for the next steps.
1.2 Check for Contracts and Device Payments:
This is arguably the most important part of your pre-call preparation. Go to your My Verizon account online or use the My Verizon app. Navigate to the "Devices" or "Lines" section.
Are there any active device payment plans (DPP) on the line you want to drop? If so, you'll likely be responsible for paying off the remaining balance immediately upon disconnecting the line. This can be a significant amount, so be prepared.
Is the line under a service contract? While less common these days, older plans might still have contract terms. If you're breaking a contract, early termination fees (ETFs) may apply. Verizon's website should clearly state if a line is under contract.
1.3 Backup Important Data (If Applicable):
If the line you're dropping is associated with a smartphone that someone is currently using, ensure all important data (contacts, photos, videos, documents) is backed up. This could be to a cloud service (Google Drive, iCloud), a computer, or an external hard drive. Once the line is disconnected, access to data stored solely on the device might be limited if the device is returned or repurposed.
1.4 Understand the Impact on Your Plan:
How will dropping this line affect your overall monthly bill? While it will likely reduce your bill, sometimes removing a line can push you into a different tier of a shared data plan, potentially affecting the per-line cost of the remaining lines. It's a good idea to check Verizon's current plan offerings to see how your remaining lines will be priced.
Step 2: Choose Your Method of Contacting Verizon
Verizon offers several ways to manage your account. While some tasks can be done online, dropping a line typically requires direct interaction.
2.1 Online (Limited Functionality for Disconnection):
While you can view your account details, manage features, and even upgrade devices online, directly disconnecting a line is usually not an option through the My Verizon portal. This is for security reasons and to ensure you understand any potential charges. However, you can use the online portal to gather all the information mentioned in Step 1.
2.2 Phone Call (Recommended Method):
This is generally the most straightforward and efficient way to drop a line. You'll be able to speak directly with a customer service representative who can guide you through the process, answer your questions, and immediately process the request.
Verizon Customer Service Number: Dial 611 from your Verizon phone or 1-800-922-0204 from any phone.
Pro Tip: Have your account PIN or security answer ready to verify your identity.
2.3 In-Store Visit:
If you prefer face-to-face interaction or have a device to return, visiting a Verizon corporate store can be a good option.
Remember: Not all Verizon stores are corporate stores; some are authorized retailers. It's best to call ahead to ensure they can handle line disconnections and any device returns you might have.
Bring: Your photo ID and account information.
2.4 Live Chat (Potentially Slower):
Verizon often has a live chat option available on their website. While convenient for quick questions, complex requests like dropping a line might be slower to resolve via chat compared to a phone call.
Step 3: Initiating the Disconnection Process
Once you've chosen your contact method, it's time to make the call (or visit!).
3.1 State Your Intent Clearly:
Begin by clearly stating that you wish to disconnect a specific line from your account. Provide the phone number of the line you want to drop.
Example: "Hi, I'd like to disconnect a line from my account. The phone number for that line is [phone number]."
3.2 Account Verification:
The representative will ask for your account PIN or security answer to verify you are the account holder. This is a crucial step for your security.
3.3 Address Device Payment Plans and Contracts:
The representative will inform you of any remaining device payment balances or early termination fees associated with the line.
Be Prepared to Pay: If there's a device payment balance, you will typically be required to pay it off in full at the time of disconnection. Have your payment method ready.
If you were unaware of a contract or significant DPP, this is your opportunity to ask clarifying questions.
3.4 Discuss Device Handling:
What will happen to the device associated with the line you're dropping?
If you own the device outright: You can keep it, sell it, or trade it in. It will no longer be active on the Verizon network.
If you were making device payments: Once you pay off the balance, the device is yours.
If you're returning a device (e.g., within a trial period or part of a specific program): The representative will provide instructions on how and where to return it. Make sure to get a return shipping label and tracking number if shipping it back.
3.5 Confirmation and Effective Date:
The representative will confirm the line disconnection and inform you of the effective date. This is usually immediate, but it's good to confirm.
Ask for a confirmation number or email confirmation for your records.
Step 4: Post-Disconnection Steps and What to Expect
The process isn't entirely over once the line is disconnected. There are a few things to keep in mind.
4.1 Final Bill:
Your next bill will likely include pro-rated charges for the current billing cycle up to the disconnection date, any remaining device payment balances, and potentially any early termination fees.
Review your final bill carefully to ensure all charges are accurate.
4.2 Device Status:
The device associated with the disconnected line will no longer have cellular service. It can still be used on Wi-Fi, but it won't be able to make calls, send texts (unless over Wi-Fi with a compatible app), or use mobile data.
If you plan to sell or give away the device, make sure to perform a factory reset to erase all personal data.
4.3 Recycling or Repurposing Old Devices:
Consider recycling or responsibly disposing of any old devices you no longer need. Verizon often has recycling programs, or you can find local electronic waste recycling centers.
4.4 Adjusting Remaining Lines (If Applicable):
If you were on a shared data plan, confirm with Verizon that your remaining lines are now on the most cost-effective plan for your needs. Sometimes, removing a line can change your data tier or per-line pricing.
Step 5: Troubleshooting and Common Issues
While the process is generally smooth, you might encounter a few hiccups.
5.1 Unexpected Fees:
If you see unexpected fees on your bill, contact Verizon customer service immediately. Have your confirmation number ready and explain the discrepancy.
5.2 Difficulty Disconnecting:
If a representative is giving you a hard time or seems unsure, politely ask to speak with a supervisor. Sometimes, specific scenarios require higher-level assistance.
5.3 Device Payment Discrepancies:
Double-check your My Verizon account for device payment balances before you call. If the representative quotes a different amount, ask them to clarify and show you the breakdown.
5.4 Identity Verification Issues:
If you're having trouble verifying your identity, ensure you're providing the correct account PIN or answering security questions accurately. If you've forgotten your PIN, you may need to reset it through the My Verizon app or website.
By following these steps, you'll be able to successfully drop a line from your Verizon account with minimal stress. Remember, preparation is key!
How to Drop a Line on Verizon: Frequently Asked Questions
How to Check if My Line Has a Contract on Verizon?
You can check for contracts by logging into your My Verizon account online or via the My Verizon app. Navigate to the "Devices" or "Lines" section, where contract end dates or device payment plan details will typically be listed.
How to Find My Device Payment Balance on Verizon?
Log in to your My Verizon account (online or app), go to "Devices," and select the specific line. You'll see the remaining balance on any active device payment plan associated with that device.
How to Back Up My Phone Data Before Disconnecting a Line?
You can back up your phone data to cloud services like Google Drive (Android), iCloud (iPhone), or connect your phone to a computer and transfer files manually. Ensure contacts, photos, and any important documents are saved elsewhere.
How to Contact Verizon Customer Service to Drop a Line?
You can contact Verizon customer service by dialing *611 from your Verizon phone or 1-800-922-0204 from any phone. You can also visit a corporate Verizon store.
How to Avoid Early Termination Fees When Dropping a Line?
Early termination fees (ETFs) are rare on newer plans. To avoid them, ensure your line isn't under an active service contract. If it is, you'll generally have to wait until the contract expires or pay the fee.
How to Pay Off a Device Payment Plan When Dropping a Line?
When you call Verizon to drop the line, the representative will inform you of the remaining balance. You'll typically be required to pay this off in full at that time using a credit/debit card or by applying it to your next bill.
How to Return a Device After Dropping a Line on Verizon?
If you're returning a device (e.g., during a trial period), the Verizon representative will provide you with specific instructions and a return label. Make sure to get a tracking number for your records.
How to Get a Confirmation That My Line Has Been Dropped?
When speaking with a Verizon representative, ask for a confirmation number or request an email confirmation that the line has been successfully disconnected.
How to Check My Final Bill After Dropping a Line?
Log in to your My Verizon account online or through the app and view your bills. Your final bill after disconnection will include any pro-rated charges, device payment payoffs, or applicable fees.
How to Reuse an Old Verizon Phone After Disconnecting the Line?
Once the line is disconnected and any payments are settled, the phone is yours. You can use it on Wi-Fi, sell it, trade it in, or factory reset it and give it to someone else. It can also be activated on another carrier if it's unlocked and compatible.
