Welcome, savvy shopper! Are you ready to unlock a world of savings at Kroger? The days of clipping and sorting through a stack of paper coupons are a thing of the past. Now, with just a few simple steps, you can load hundreds of dollars in savings directly to your Kroger Shopper's Card. But how do you actually use those coupons once you're at the checkout? Don't worry, we're here to guide you through the process, ensuring you get every single discount you've earned. Let's dive in and start saving!
Step 1: Prepare for Your Shopping Trip by Clipping Coupons
Before you even step foot in the store, you need to load those digital coupons to your account. This is the single most important step! If you don't do this, the cashier won't be able to "scan" them at all.
Creating Your Digital Account: First, you'll need to create a digital account with Kroger. You can do this on their website or, even better, by downloading the Kroger mobile app. The app is a game-changer for couponing. You will need a valid Shopper's Card or an Alternate ID to create your account.
Finding and Clipping Coupons: Once you're signed in, navigate to the "Digital Coupons" section. You'll find a vast selection of coupons, including weekly deals, 5x event coupons, and special promotions. To "clip" a coupon, simply click the "Load to Card" button. That's it! The coupon is now electronically linked to your Shopper's Card.
A Note on Expiration and Limits: Be sure to check the expiration date and any limits on the coupon. Some coupons are single-use, while special promotions, like the 5x events, allow you to use the coupon up to five times in a single transaction.
Step 2: The In-Store Experience - Shopping with Your Coupons
Now that your digital coupons are loaded, it's time to go shopping! As you browse the aisles, the digital coupons will be automatically applied to your purchase as long as you buy the correct item(s).
Identifying the Right Products: This is where attention to detail is key. A digital coupon is only valid for the exact product it specifies. This includes the brand, size, quantity, color, and flavor. So, if the coupon is for a 12-pack of Diet Coke, buying a 12-pack of regular Coke won't work. The coupon will not apply.
Using the Kroger App to Double-Check: If you're ever unsure, the Kroger app has a handy feature. You can use the barcode scanner within the app to scan an item's UPC code. The app will then show you if any digital coupons are loaded for that specific product, helping you avoid mistakes before you get to the checkout.
Step 3: Checking Out - The Moment of Truth!
This is the final, and most straightforward, step. At the checkout, you don't need to show your phone or a digital coupon on your screen. The savings are already tied to your account!
The Magic of the Shopper's Card: When the cashier asks for your loyalty card, you have a few options:
Swipe your physical Shopper's Card. This is the classic method and works perfectly.
Enter your Alternate ID. This is typically your phone number.
Use Kroger Pay. If you have the Kroger app, this is the most convenient option. You simply open the app, go to "Kroger Pay," and let the cashier scan the QR code. This option also automatically applies your digital coupons and gives you access to your credit/debit card on file.
Confirming the Savings on Your Receipt: After you pay, take a close look at your receipt. Underneath each qualifying item, you'll see the discount applied, often identified as "ecpn" which stands for "electronic coupon." This is your proof that the digital coupon was successfully redeemed!
Step 4: Troubleshooting Common Issues
Sometimes, things don't go as planned. Here are a few quick solutions for common problems you might encounter.
The coupon didn't apply. Did you load it to your card? Did you buy the correct product? Double-check your app and the item in your cart. If you've met all the requirements and the coupon still didn't apply, politely ask the cashier to verify. If they can't resolve it, the customer service desk can often manually apply the discount.
I'm having trouble with the app. Make sure your Kroger app is updated to the latest version. If it's still acting up, try uninstalling and reinstalling it. Also, ensure your Shopper's Card number is correctly linked to your digital account.
10 FAQ Questions with Quick Answers
How to find digital coupons on the Kroger app? Open the app, sign in to your account, and go to the "Digital Coupons" section from the main menu.
How to load a digital coupon to my Kroger card? Find the coupon you want in the app and tap the "Load to Card" button.
How to know if a digital coupon has been applied? Check your receipt after checkout. The discount will appear under the qualifying item and will be labeled as "ecpn."
How to use my phone number instead of a physical card? When prompted at the register, enter the phone number associated with your Kroger account. This is your Alternate ID.
How to tell if a coupon is single-use or a 5x deal? The coupon's details will clearly state if it can be used once or "up to 5 times in a single transaction."
How to check which coupons I have loaded? Within the "Digital Coupons" section of the app or website, there is a "My Coupons" tab that shows all the offers you have clipped.
How to scan a physical item to check for coupons? Use the barcode scanner feature inside the Kroger app to scan the UPC code of a product. The app will show any relevant coupons.
How to use digital coupons for a Pickup or Delivery order? Digital coupons are automatically applied to your online order total as long as they are clipped to your card before you place the order.
How to get help if a digital coupon isn't working? Politely ask the cashier for assistance. If they can't fix it, visit the customer service desk to have the issue resolved.
How to use a digital coupon without a smartphone? You can load coupons on the Kroger website from a computer. At the register, you'll use your physical Shopper's Card or Alternate ID (phone number) to apply the savings.
