How Do I Check My Marriott Points? Your Ultimate Guide to Tracking Your Bonvoy Rewards!
Ever wondered just how many Marriott Bonvoy points you've accumulated? Are you sitting on a treasure trove of potential free nights, upgrades, or even exclusive experiences? Knowing your point balance is the first step to unlocking incredible travel adventures! Let's dive into a comprehensive, step-by-step guide to help you effortlessly check your Marriott Bonvoy points.
Whether you're a seasoned traveler or just starting your journey with Marriott Bonvoy, understanding how to monitor your points is crucial for maximizing your membership benefits. These points are your ticket to fantastic stays and memorable moments, so let's make sure you know exactly where you stand!
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| How Do I Check My Marriott Points |
Step 1: Choose Your Preferred Method – Website or Mobile App?
Before we proceed, let's figure out how you prefer to manage your Bonvoy account. Marriott offers two primary and incredibly convenient ways to check your points: the official Marriott Bonvoy website and the user-friendly Marriott Bonvoy Mobile App. Both provide a seamless experience, but one might be more suitable for your current situation.
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Are you near a computer or prefer a larger screen? The website is your go-to.
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Are you on the go, perhaps at an airport or while planning your next trip from your couch? The mobile app offers instant access.
Once you've decided, proceed to the relevant section below!
Step 2: Checking Your Marriott Bonvoy Points via the Website
This is often the most detailed way to view your account, offering a comprehensive overview of your points and activity.
Sub-heading: Accessing the Marriott Bonvoy Website
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Open Your Web Browser: Launch your favorite web browser (Chrome, Firefox, Safari, Edge, etc.).
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Navigate to Marriott.com: In the address bar, type
www.marriott.comand press Enter. This will take you to the main Marriott International website. -
Locate the Sign-In Option: Look for the "Sign In or Join" button. This is typically found in the top right corner of the homepage. Click on it.
Sub-heading: Logging In to Your Account
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Enter Your Credentials: A pop-up or new page will appear, prompting you to enter your Email or Member Number and your Password.
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Tip: If you've forgotten your password, there will be a "Forgot Password" link to assist you in resetting it.
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If you're unsure of your member number, you can usually use the email address associated with your account.
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Click "Sign In": Once you've entered your details, click the "Sign In" button.
QuickTip: Read with curiosity — ask ‘why’ often.
Sub-heading: Viewing Your Point Balance and Activity
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Instant Balance Display: After successfully signing in, your Marriott Bonvoy Points Balance will often be displayed prominently, usually in the top-right corner of the screen, near your name, or within a pop-up window. This is your current total.
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Detailed Activity: To see a breakdown of how you earned and redeemed your points, click on your name or the point balance itself. This will typically lead you to your "Account Profile" or "Activity" page.
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On the "Activity" page, you can see a detailed list of all your point transactions, including points earned from stays, credit card spending, promotions, and any points redeemed for free nights or other rewards. This is incredibly useful for tracking your progress and understanding your spending habits within the Marriott ecosystem.
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Step 3: Checking Your Marriott Bonvoy Points via the Mobile App
The Marriott Bonvoy Mobile App is incredibly convenient for quick checks and on-the-go management of your account.
Sub-heading: Downloading and Opening the App
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Download the App: If you haven't already, download the Marriott Bonvoy Mobile App from your device's app store (Google Play Store for Android, Apple App Store for iOS).
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Open the App: Once downloaded, tap the Marriott Bonvoy app icon to launch it.
Sub-heading: Logging In to the App
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Sign In: The app will typically prompt you to sign in. Enter your Email or Member Number and your Password.
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The app often offers a "Remember Me" option for faster future logins.
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Tap "Sign In": Confirm your details by tapping the "Sign In" button.
Sub-heading: Locating Your Points on the App
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Immediate Display: Upon successful login, your Marriott Bonvoy Point Balance is usually displayed front and center on the main screen of the app. It's often one of the first things you see.
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Accessing Account Details: To view more detailed information, like your earning history or upcoming benefits, tap on the "Account" icon (usually located at the bottom of the screen).
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Within the "Account" section, you'll find options like "Account Activity" where you can see a chronological list of your point transactions, similar to the website.
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Step 4: Understanding Your Point Activity and Benefits
Now that you've successfully located your points, let's briefly touch on what you can do with this information and what other valuable details you might find.
Sub-heading: Reviewing Your Point History
Tip: Reading carefully reduces re-reading.
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Check for Missing Points: If you believe you should have more points from a recent stay or promotion, carefully review your "Activity" section. Discrepancies can occur, and it's essential to report them to Marriott customer service promptly.
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Identify Earning Patterns: Understanding where your points come from (e.g., specific brands, credit card spending) can help you optimize your future earning strategies.
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Track Elite Night Credits (ENCs): Alongside your points, your account profile will also display your Elite Night Credits. These credits determine your Marriott Bonvoy Elite status (Silver, Gold, Platinum, Titanium, Ambassador), which comes with its own set of valuable perks like bonus points, late checkout, and room upgrades.
Sub-heading: Exploring Your Member Benefits
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Your Marriott Bonvoy account is more than just a point tracker. It's your hub for all things Marriott Bonvoy.
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Elite Status Progress: See how close you are to reaching the next Elite status tier and unlock even better benefits.
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Promotions and Offers: Discover personalized promotions that can help you earn points faster or enjoy special discounts.
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Certificates and Awards: If you have any Free Night Awards or other certificates, they will also be visible here, ready for redemption.
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Profile Management: Update your personal information, communication preferences, and payment methods.
Step 5: Troubleshooting Common Issues
Sometimes, things don't go as smoothly as planned. Here are a few common issues and how to address them:
Sub-heading: Forgotten Password
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Utilize the "Forgot Password" Link: Both the website and the app have a prominent "Forgot Password" or "Need help signing in?" link. Follow the instructions to reset your password. This usually involves entering your email address and receiving a verification code or a password reset link.
Sub-heading: Incorrect or Missing Points
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Wait a Few Days: Points from hotel stays typically post within a few days of your checkout. Give it a little time.
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Check Your Folio/Receipt: Ensure the name on your reservation matches your Marriott Bonvoy account exactly.
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Contact Marriott Bonvoy Customer Service: If points are still missing after a reasonable waiting period (usually 7-10 business days), reach out to Marriott Bonvoy customer service. You can typically find their contact information (phone number or online contact form) on the "Help" or "Contact Us" section of the Marriott website or app. Be prepared to provide your reservation details and folio.
Sub-heading: Technical Glitches
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Clear Browser Cache/Cookies: If using the website and experiencing issues, try clearing your browser's cache and cookies, then try logging in again.
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Reinstall the App: For app-related issues, try uninstalling and then reinstalling the Marriott Bonvoy app.
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Try a Different Device/Browser: Sometimes, the issue might be specific to your device or browser. Try accessing your account from another device or a different web browser.
Frequently Asked Questions (FAQs)
Here are 10 related FAQ questions to help you further master your Marriott Bonvoy points!
QuickTip: Stop scrolling, read carefully here.
How to find my Marriott Bonvoy member number?
You can find your Marriott Bonvoy member number by logging into your account on the Marriott website or mobile app. It's usually displayed prominently on your account profile page, often near your name. If you can't log in, use the "Look Up Member Number" option on the sign-in page, which typically requires your email address, first name, and last name.
How to earn Marriott Bonvoy points faster?
You can earn Marriott Bonvoy points faster by staying at Marriott properties, using a Marriott Bonvoy co-branded credit card for everyday purchases, participating in promotions, referring friends, and earning points through various travel and lifestyle partners (like car rentals or dining programs).
How to redeem Marriott Bonvoy points for free nights?
To redeem Marriott Bonvoy points for free nights, log into your Marriott Bonvoy account on the website or app, search for hotels, and select the "Use Points/Certificates" option. You can then view the point requirements for various hotels and dates and complete your booking.
How to combine Marriott Bonvoy points with another member?
Marriott Bonvoy allows members to transfer points to another member, typically up to 100,000 points per calendar year, and receive up to 500,000 points per calendar year. This can be done by contacting Marriott Bonvoy customer service, as it's not an automated online process.
How to prevent Marriott Bonvoy points from expiring?
To prevent Marriott Bonvoy points from expiring, you need to have eligible activity in your account at least once every 24 months. Eligible activities include earning points from stays, credit card spending, or partners, as well as redeeming points for stays or other rewards.
Tip: Don’t just glance — focus.
How to use Marriott Bonvoy points for experiences?
Marriott Bonvoy Moments allows you to use your points to bid on or instantly redeem for exclusive experiences like concerts, culinary events, sporting events, and more. Visit the Marriott Bonvoy Moments website to explore available options.
How to request missing Marriott Bonvoy points from a past stay?
If you're missing points from a past stay, log into your Marriott Bonvoy account and go to the "Activity" or "Missing Stay" section. You'll typically need to provide details of your stay, such as the hotel name, check-in/check-out dates, and confirmation number. It's recommended to submit missing stay requests within one year of the stay.
How to check my Marriott Bonvoy Elite Night Credits (ENCs)?
Your Elite Night Credits (ENCs) are displayed alongside your point balance on your account profile page on both the Marriott Bonvoy website and mobile app. They indicate your progress towards achieving or maintaining Elite status.
How to get a Marriott Bonvoy credit card to earn points?
You can apply for a Marriott Bonvoy co-branded credit card through Marriott's website or the websites of their issuing partners (like American Express or Chase). These cards offer bonus points on Marriott stays and everyday purchases, along with other benefits.
How to understand Marriott Bonvoy point values for redemption?
Marriott Bonvoy point values can vary significantly depending on the hotel, dates, and type of redemption. Generally, you'll get the best value for free night awards, especially during off-peak times or for higher-category hotels. Cash + Points options can also offer good value. It's often recommended to compare the cash price of a room to the point cost to determine the best redemption.
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