Verizon's billing cycle can sometimes feel like it's on a schedule that doesn't quite align with your personal finances. Whether it's to match your paydays, consolidate bill due dates, or simply to alleviate financial stress, changing your Verizon bill due date can be a valuable move. This comprehensive guide will walk you through the process step-by-step, providing you with all the information you need to make this change smoothly.
Feeling the Bill Blues? Let's Get Your Verizon Due Date in Sync!
We've all been there – that feeling of your bills piling up at the same time, making your budget feel like a tightrope walk. Verizon understands that financial flexibility is key, and they do offer options to adjust your bill's due date. So, if you're ready to take control and make your Verizon payments work better for you, let's dive in!
Understanding Verizon's Due Date Change Policy
Before we jump into the "how-to," it's important to understand a few key aspects of Verizon's policy regarding due date changes:
Account Ownership is Key: Only the Account Owner or an Account Manager has the authority to request a change to the ongoing monthly payment due date. If you're not one of these, you'll need to coordinate with the primary account holder.
Timing Matters: You generally cannot change your due date while your current bill is processing. This "processing period" typically lasts for about 4 days after your billing period ends. It's best to initiate the change outside of this window.
Billing Period Adjustment: When you change your payment due date, your entire billing period also shifts. This means you might receive up to 3 separate bill statements within a 45-day period as Verizon adjusts to the new cycle. Don't worry, the total number of your device payments (if applicable) won't change, but they will be spread across these adjusted bills.
Payment Arrangements vs. Due Date Change: It's crucial to distinguish between a payment arrangement and a permanent due date change. A payment arrangement is a temporary solution for a single bill if you need more time to pay. This guide focuses on changing your ongoing monthly due date.
Step 1: Determine Your Eligibility and Best Approach
Before you pick up the phone or open the app, let's confirm you're in the best position to make this change.
Sub-heading: Are You the Account Owner or Manager?
If yes, great! You're good to proceed.
If no, you'll need to reach out to the Account Owner or an existing Account Manager to discuss this. They are the only ones who can authorize a permanent change to the due date. Make sure they are aware of the potential billing cycle adjustments.
Sub-heading: Check Your Current Billing Cycle
To avoid the "processing period" roadblock, it's wise to know your current billing cycle.
Log in to My Verizon:
Website: Go to the My Verizon website and sign in as the Account Owner or Account Manager. Navigate to "Account" then "Bill." Your billing period and due date will be clearly displayed.
My Verizon App: Open the My Verizon app, tap the "Me" tab, then scroll to "My Balance" and tap "Bill Overview." You'll find your due date and billing period there.
Note down your current due date and billing cycle dates. This will help you anticipate the best time to request the change.
Sub-heading: Decide Your Preferred New Due Date
Think about what date works best for you. Consider:
Your Payday(s): Aligning your bill due date with your income is a common and smart financial strategy.
Other Bills: Do you have other major bills due around a specific time? Shifting your Verizon due date might help spread out your financial obligations.
Personal Preference: Some people prefer bills at the beginning of the month, others at the end. Choose what brings you peace of mind.
Step 2: Choosing Your Method for Changing the Due Date
Verizon offers a couple of primary ways to change your ongoing bill due date. While the My Verizon app and website are excellent for managing payments, for a permanent due date change, direct contact is often required.
Sub-heading: Option A: Contacting Verizon Customer Service (Recommended for Permanent Change)
This is generally the most direct and effective way to request a permanent change to your ongoing bill due date.
Prepare Your Information:
Your Verizon account number.
Your account PIN or the answer to your security question.
Your preferred new due date.
Be ready to explain why you're requesting the change (e.g., "to align with my pay cycle"). This isn't strictly necessary but can sometimes help with the conversation.
Dial Customer Service:
From your Verizon mobile phone: Dial *611. This will connect you directly to Verizon Wireless customer service.
From any phone: Dial 1-800-922-0204 for Verizon Wireless customer service. If you have Fios, the number is 1-800-837-4966.
Be aware that there may be an "Agent Assistance Fee" if you make a payment arrangement over the phone with a representative. However, for a due date change, this fee is generally not applied, as it's a structural account modification.
Explain Your Request:
Clearly state that you would like to change your ongoing monthly bill due date.
Provide your desired new due date.
The representative will check your account eligibility and process the request. They will inform you of the new billing cycle and any interim bills you might receive during the transition.
Confirm the Change:
Before ending the call, always confirm the new due date and ask for a confirmation number or email as proof of your request.
Inquire about when you can expect the first bill with the new due date.
Sub-heading: Option B: Through My Verizon Website/App (Primarily for Auto Pay Date/Payment Arrangements)
While the My Verizon app and website are fantastic for scheduling payments or setting up payment arrangements, they are not typically used for changing your ongoing monthly bill due date permanently. However, if you use Auto Pay, you can adjust the Auto Pay date within a certain range, which might effectively shift your payment day.
Access Auto Pay Settings:
My Verizon Website: Sign in, go to "Bill," then "Manage Auto Pay" or "Payment settings."
My Verizon App: Tap the "Me" tab, then "Bill Overview," and look for "Manage Auto Pay" or "Payment settings."
Modify Auto Pay Date:
If you have Auto Pay enabled, you might see an option to "Edit" or "Manage" your Auto Pay settings.
Within these settings, you may be able to select a different payment date for your Auto Pay. This doesn't change your billing cycle, but it does change when Verizon attempts to collect the payment. This is not a true change of your billing due date, but rather when the Auto Pay payment is processed relative to the due date.
Review and Confirm:
Review any changes carefully and save them.
You should receive a confirmation email for any Auto Pay modifications.
Important Note: If your goal is a fundamental shift in your billing cycle and due date, calling customer service is the recommended and most reliable method. The Auto Pay date adjustment is more about controlling the payment timing within your existing cycle.
Step 3: What to Expect After the Change
Once your due date change has been processed, be prepared for a temporary adjustment period.
Sub-heading: Interim Bills
As mentioned, Verizon will need to adjust your billing cycle to match your new due date. This often results in:
A "short" or "long" bill: Your next bill might cover a shorter or longer period than usual to bridge the gap between the old and new cycles.
Up to three bills in a 45-day period: This is normal during the transition. Don't be alarmed if you receive bills closer together than usual. Each of these bills will clearly state its respective billing period and due date.
Sub-heading: Device Payments (If Applicable)
Your device payment plan will remain unchanged in terms of total payments. However, the installments will be spread across the new billing cycles. Ensure you continue to make your device payments as scheduled on your interim bills.
Sub-heading: Confirmation and Monitoring
Look for a confirmation: Verizon should send you a confirmation of your due date change, either by email or mail.
Monitor your first few bills: Carefully review your bills after the change to ensure the new due date is reflected correctly and that all charges are accurate.
Update your payment reminders: If you use personal financial management tools or calendars, remember to update your Verizon bill due date.
Step 4: Troubleshooting and What to Do If You Encounter Issues
Sometimes, things don't go as smoothly as planned. Here's what to do if you face challenges.
Sub-heading: Due Date Not Changing or Incorrect
Double-check your confirmation: Refer back to the confirmation you received (if any) and compare it to what's showing on your bill.
Contact Customer Service again: If the due date is incorrect or hasn't changed after a reasonable period (e.g., after your next billing cycle should have started), contact Verizon customer service. Be prepared to provide the date of your previous call and any confirmation numbers.
Sub-heading: Unexpected Fees
Review your bill carefully: Look for any unexpected late fees or service interruptions.
Contact Customer Service: If you believe you've been unfairly charged, call customer service to dispute the fee. Explain that you had changed your due date and provide any relevant details.
Sub-heading: Eligibility Issues
If Verizon informs you that you're not eligible to change your due date, politely ask for the reason.
Sometimes, there might be specific account statuses (e.g., past due balances, recent account changes) that temporarily prevent a due date modification. Address any underlying issues, and then try again.
Frequently Asked Questions
Here are 10 common "How to" questions related to changing your Verizon bill due date, with quick answers:
How to check my current Verizon bill due date?
You can check your current Verizon bill due date by signing into the My Verizon app (Me tab > Bill Overview) or the My Verizon website (Account > Bill).
How to change my Verizon bill due date using the My Verizon app?
The My Verizon app primarily allows you to adjust your Auto Pay date or make payment arrangements. For a permanent ongoing due date change, it's best to call Verizon Customer Service directly.
How to contact Verizon Customer Service to change my bill due date?
You can contact Verizon Customer Service to change your bill due date by dialing *611 from your Verizon mobile phone or by calling 1-800-922-0204 (for wireless) or 1-800-837-4966 (for Fios).
How to avoid late fees when changing my Verizon bill due date?
To avoid late fees, ensure you request the due date change outside of the current bill's processing period (typically 4 days after the billing period ends) and confirm the new date with Verizon.
How to know if my Verizon bill due date change was successful?
You'll typically receive a confirmation from Verizon via email or mail. Always monitor your next few bills to ensure the new due date is accurately reflected.
How to change the Auto Pay date for my Verizon bill?
You can change your Auto Pay date through the My Verizon app (Me tab > Bill Overview > Manage Auto Pay) or the My Verizon website (Bill > Auto Pay or Payment settings).
How to make a one-time payment arrangement with Verizon if I can't change my due date?
You can make a one-time payment arrangement via the My Verizon app (Me tab > Schedule payment arrangement) or the My Verizon website (Account > Bill > Payment Arrangements).
How to find my Verizon account number?
You can find your Verizon account number by signing into the My Verizon app (Me tab > Profile & Settings > Account links) or the My Verizon website (Account > Profile & Settings).
How to prepare for the temporary billing adjustments after changing my Verizon due date?
Be prepared for the possibility of receiving "short" or "long" bills, or even up to three bills within a 45-day period, as Verizon adjusts your billing cycle to the new due date.
How to ensure my device payments are not affected by a due date change?
Your device payment plan's total number of payments remains unchanged. The installments will simply be spread across your new billing cycles as they adjust. Always review your interim bills for payment clarity.