Have you ever found yourself needing to manage your Verizon account but realized you're not the primary account holder? Or perhaps you are the account holder and want to grant someone else the ability to handle certain aspects of your account, like paying bills or upgrading devices? Understanding how to edit account managers on Verizon is crucial for seamless account management, whether for personal or business use.
This comprehensive guide will walk you through the process, step-by-step, ensuring you have the knowledge and confidence to make these changes effectively.
Understanding Verizon Account Roles: Owner vs. Manager
Before we dive into the "how-to," it's essential to understand the different roles within a Verizon account. This will help you determine the level of access you need to grant or obtain.
Account Owner: This is the person financially responsible for the account. They have complete access to all information and can manage all mobile phones and services on the account. There is only one Account Owner per mobile account.
Account Manager: Assigned by the Account Owner, an Account Manager has significant access to account information and can manage all lines of service. This includes making payments, adding lines, upgrading devices, and more. However, they cannot assign other Account Managers or change the Account PIN. Most accounts can have up to 3 Account Managers, but some may allow up to 6 under specific conditions (e.g., account older than 60 days, 4+ active lines).
Account Member: All other mobile numbers on an account are eligible to register as an Account Member. They have access to certain individual mobile number information and functions but generally do not have access to sensitive billing information or the ability to make major account changes.
This guide focuses on managing Account Managers, as they have broader capabilities than Account Members.
Step 1: Are You Ready to Take Control? (Or Grant It?)
This is where you come in! Before we proceed, ask yourself:
Are you the Account Owner, looking to add, remove, or modify an Account Manager? If so, you'll need your My Verizon login credentials (User ID and Password) and potentially your Account PIN.
Are you trying to become an Account Manager or need access to a Verizon account? In this case, the current Account Owner will need to follow these steps to grant you access. They may also need your legal first and last name and, ideally, your mobile number and email address associated with the account.
Once you've clarified your role and readiness, let's move on!
Step 2: Logging into My Verizon – Your Command Center
The primary way to manage your Verizon account, including account managers, is through the My Verizon website.
Sub-heading: Accessing the My Verizon Website
Open your web browser: Launch your preferred browser (Chrome, Firefox, Edge, Safari, etc.).
Navigate to the Verizon website: Type
vzw.comorverizon.cominto the address bar and press Enter. This will take you to the Verizon homepage.Locate the "Sign In" option: Look for a "Sign In" or "My Verizon" link, typically located in the upper right-hand corner of the page. Click on it.
Enter your My Verizon credentials: You'll be prompted to enter your User ID and Password.
Tip: If you've forgotten your User ID or Password, look for "Forgot User ID" or "Forgot Password" links and follow the on-screen instructions to recover them.
Sub-heading: What if I have a Business Account?
For Verizon Business accounts, the process is very similar but you might encounter slightly different terminology or a dedicated business portal. Generally, you'll still log in via verizon.com/business/my-business/ or similar. The core navigation within the portal for managing users and roles will be comparable.
Step 3: Navigating to Account Manager Settings
Once you're successfully logged into My Verizon, you need to find the section dedicated to managing account roles.
Sub-heading: Locating Profile & Settings
Find the Account Menu: After signing in, look for an "Account" menu or your name/profile icon, usually in the upper right corner of the page. Click on it.
Select "Profile Settings": From the dropdown menu that appears, locate and click on "Profile Settings" or "Account Settings." This will take you to a page where you can manage various aspects of your account.
Sub-heading: Reaching the Account Managers Section
Look for "Account Managers" in the navigation: On the "Profile Settings" or "Account Settings" page, you'll typically find a navigation menu on the left side of the screen. Scan this menu for "Account Managers," "Account Roles," or similar phrasing.
Click on "Account Managers": Select this option to proceed. You should now be on a page that displays your current account managers (if any) and options to manage them.
Step 4: Adding a New Account Manager
This is a common reason to visit this section – to give someone else the power to assist with your Verizon account.
Sub-heading: Initiating the "Add Manager" Process
Look for an "Add Account Manager" or "Add Manager" button: On the Account Managers page, you'll usually see a prominent button or link to add a new manager. Click on it.
Enter Required Information: You'll be prompted to enter specific details for the person you want to add as an Account Manager.
Legal First and Last Name: This is critical. The name you enter must match their government-issued ID exactly. This helps prevent identification issues if they need to contact customer service or visit a Verizon store. Do not use nicknames.
Mobile Number (Optional but Recommended): If the person has a mobile number on your account, you can link it. Otherwise, you can select "No Line Assigned." Providing their mobile number allows them to access the account through the My Verizon app and website more easily.
Email Address (Optional but Recommended): Providing an email address allows them to receive important account notifications and potentially manage the account online.
Sub-heading: Review and Confirm
Review Terms and Conditions: Before finalizing, you'll likely be presented with a summary of the Account Manager's permissions and terms and conditions. Read these carefully to understand what access you are granting.
Select "Continue" or "Add Manager": Once you've reviewed and agreed, click the button to proceed.
Verification Step: Verizon will often send a verification request (via text or email) to the Account Owner (you) to confirm the change. Follow the link or enter the verification code provided to authorize the addition of the new Account Manager. This is a crucial security step.
Important Note: After successful addition, the new Account Manager may need to create their own My Verizon User ID and Password if they don't already have one, using the mobile number or email linked to their new role. Ensure they also have the Account PIN, as it's often required for customer service interactions.
Step 5: Removing an Account Manager
If someone no longer needs access to your account, it's a good security practice to remove their Account Manager status.
Sub-heading: Identifying the Manager to Remove
Return to the Account Managers Section: Follow Step 2 and Step 3 to navigate back to the "Account Managers" page within My Verizon.
Locate the desired Account Manager: On this page, you'll see a list of all current Account Managers. Find the name of the person you wish to remove.
Sub-heading: Executing the Removal
Click "Remove" or a similar option: Next to the Account Manager's name, there will typically be a "Remove," "Delete," or "Edit" option. Click on it.
Confirm the Removal: A confirmation message will appear, asking if you are sure you want to remove the Account Manager. Read it carefully and confirm your decision.
Verification (if applicable): Similar to adding, Verizon might initiate a verification step to the Account Owner to confirm the removal for security purposes. Complete this step.
Remember: Removing an Account Manager cannot be undone easily. If you make a mistake, you'll have to go through the "Add Account Manager" process again.
Step 6: Editing Existing Account Manager Details (Limited)
While direct "editing" of an Account Manager's permissions isn't typically available as a separate option through My Verizon, you might be able to update their associated mobile number or email.
Sub-heading: Reviewing Details and Making Minor Adjustments
Access the Account Managers section: Go to My Verizon > Account > Profile Settings > Account Managers.
Look for an "Edit" option: Some interfaces might have a small "Edit" icon or link next to each Account Manager's name. Clicking this might allow you to update their associated phone number or email address, especially if it changed after they were initially added.
If no direct "Edit" option: If you need to make significant changes or if the "Edit" option is limited, you might need to remove the Account Manager and then re-add them with the updated information. This ensures their profile is accurate and linked correctly.
Important Considerations for Account Management
Account PIN: Always ensure your Account Managers know the Account PIN. This is often a crucial piece of information for identity verification when interacting with Verizon customer service or in-store.
Security: Be very cautious about who you designate as an Account Manager. They will have significant access to your account. Only grant this status to individuals you fully trust.
Business Accounts: Verizon Business accounts often have more granular control over user roles and permissions. If you manage a business account, explore the "User Roles and Permissions" section within your My Business portal for advanced settings and additional user types like "Primary Contact," "Administrator," and "Maintain" users, each with varying levels of access.
App vs. Website: While many functions can be performed on the My Verizon app, for managing Account Managers, the website (vzw.com) is generally the most comprehensive and recommended platform.
Troubleshooting: If you encounter any issues during this process, don't hesitate to contact Verizon Customer Service directly. They can provide personalized assistance.
By following these steps, you can effectively manage who has access to your Verizon account, ensuring both convenience and security.
10 Related FAQ Questions: How to...
How to Check My Verizon Account Role?
You can check your Verizon account role by logging into My Verizon (vzw.com), navigating to your Profile & Settings, and looking for a section that details your account access or role. It will typically indicate if you are the Account Owner, an Account Manager, or an Account Member.
How to Add an Authorized User to Verizon (Who is Not an Account Manager)?
Verizon typically refers to "authorized users" with significant access as "Account Managers." If you only want to grant limited access (e.g., someone to make a one-time payment), the Account Owner can simply provide the account number and PIN for specific transactions, or the individual can become an Account Member (though Account Members don't have extensive account management capabilities). For broader access, they need to be an Account Manager.
How to Change the Primary Account Holder on Verizon?
Changing the primary account holder (Account Owner) is a more involved process called a "Transfer of Service" or "Assumption of Liability." This usually requires both the current and new account owners to agree to the transfer and can often be initiated by contacting Verizon Customer Service or visiting a Verizon store. It's not something typically done through the online "Account Managers" section.
How to Grant Someone Limited Access to My Verizon Account?
For truly limited access (e.g., viewing data usage for their own line, resetting their voicemail), they can register as an "Account Member" on My Verizon using their own mobile number associated with your account. For more specific, but still limited, tasks like paying a bill, the Account Owner can share the account number and PIN for a one-time transaction.
How to Find My Verizon Account PIN?
The Account PIN is usually set by the Account Owner. You can often find or reset your Account PIN by logging into My Verizon, going to your Profile & Settings, and looking for a "Security" or "Account PIN" section. You might need to verify your identity to view or change it.
How to Add an Account Manager in the My Verizon App?
While the My Verizon app offers many features, managing Account Managers is generally more robust and recommended on the My Verizon website (vzw.com). The app's interface might vary, but typically you'd look under "Account" or "Profile & Settings" for an option to manage users or roles.
How to Remove an Account Manager if I Can't Log In?
If you're the Account Owner and cannot log into My Verizon to remove an Account Manager, you will need to contact Verizon Customer Service directly by calling 1-800-922-0204 or visiting a Verizon corporate store. Be prepared to verify your identity thoroughly.
How to Know if Someone is an Account Manager on My Account?
You can see a list of all assigned Account Managers by logging into My Verizon (vzw.com), going to "Account" > "Profile Settings" > "Account Managers." This page will display all individuals currently holding the Account Manager role.
How to Give a Business Account User Specific Permissions on Verizon?
For Verizon Business accounts, user roles and permissions are more detailed. After logging into your My Business Wireless or Wireline portal, navigate to the "User Roles and Permissions" or "Manage Users" section. Here, you can often assign specific roles (like "Administrator," "Maintain," "Maintain and Pay") with predefined access levels, or even create custom roles.
How to Reactivate a Removed Account Manager on Verizon?
If you've removed an Account Manager and wish to reinstate them, you simply need to go through the "Adding a New Account Manager" process again (refer to Step 4). There isn't a direct "reactivate" option; you essentially create a new entry for them.