Have you ever settled down to watch your favorite show on Verizon Fios, only to be greeted by a stream of text at the bottom of your screen that you just don't need right now? Perhaps it's distracting, or maybe you simply prefer to enjoy your content without the captions. Whatever the reason, turning off closed captions on your Verizon Fios remote is a common task, and thankfully, it's usually quite straightforward!
This lengthy guide will walk you through the various methods to disable closed captions, ensuring you can reclaim your screen and enjoy an uninterrupted viewing experience. We'll cover both the quick button press and the menu navigation methods, as well as touch upon common troubleshooting tips. Let's get started!
Step 1: Identify Your Verizon Fios Remote (And Your Preference!)
Before we dive into the specifics, take a quick look at your Verizon Fios remote. Do you see a dedicated button for "CC" or an asterisk (*) symbol? This is often the easiest way to toggle closed captions on and off. If you have a newer Fios TV Voice Remote, you might not see a dedicated button, but don't worry, voice commands are your friend!
Are you a "just hit the button and go" kind of person, or do you prefer to delve into the settings for full control? Knowing your preference will help you choose the most efficient method below.
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| How To Shut Off Closed Caption On Verizon Remote |
Step 2: The Quick & Easy Way: Using the Dedicated CC Button (If You Have One!)
Many Verizon Fios remote models, particularly older ones, feature a dedicated button for closed captions. This is usually the fastest method.
Sub-heading 2.1: Locating the CC Button
Look for a button on your remote labeled "CC" or a single asterisk (*). It's often located near the bottom of the remote, sometimes close to the number pad.
Sub-heading 2.2: Pressing to Deactivate
Ensure your TV and Fios set-top box are on and you are currently viewing a program.
Press the "CC" or "" button once*.
You should see a message on your TV screen, often in the top right corner, indicating that "Closed Captions Off" or a similar message.
If the captions don't immediately disappear, press the button a second time. Sometimes, the button cycles through different caption options (like CC1, CC2, etc.) before turning them off completely.
Step 3: The Menu Navigation Method: For All Remote Types
QuickTip: Go back if you lost the thread.
If your remote doesn't have a dedicated CC button, or if the button method isn't working for some reason, the on-screen menu is your reliable backup. This method works for virtually all Verizon Fios TV systems.
Sub-heading 3.1: Accessing the Main Menu
Press the "Menu" button on your Verizon Fios remote. This will bring up the main on-screen guide.
Sub-heading 3.2: Navigating to Settings
Using the arrow keys on your remote (up, down, left, right), navigate to "Settings." This option is typically found on the main menu screen.
Press the "OK" or "Select" button in the center of your arrow keys to enter the Settings menu.
Sub-heading 3.3: Finding Accessibility Options
Within the Settings menu, use your arrow keys to scroll and find "System."
Press "OK" or "Select."
Now, look for "Accessibility" within the System menu. This is where most caption-related settings are housed.
Press "OK" or "Select."
Sub-heading 3.4: Turning Off Closed Captions
Inside the Accessibility menu, locate "Closed Captions" and press "OK" or "Select."
You will likely see an option called "Service Selection" (or similar). Highlight it and press "OK."
A list of Closed Caption options will appear (e.g., CC1, CC2, CC3, T1, T2, T3, T4). Scroll through these options until you find "Off."
Highlight "Off" and press "OK" or "Select."
Important: After selecting "Off," you may need to navigate to a "Save" option (usually by pressing the right arrow key) and then press "OK" twice to confirm your changes. This ensures the setting is applied.
Step 4: Using Your Voice (For Newer Fios TV Voice Remotes)
If you have the newer Verizon Fios TV Voice Remote, turning off closed captions can be as simple as speaking a command.
Sub-heading 4.1: Activating Voice Control
Press and hold the Microphone button on your Fios TV Voice Remote. This button is usually located near the top, often with a microphone icon.
You should see an on-screen prompt indicating that voice control is active.
QuickTip: Pause when something feels important.
Sub-heading 4.2: Issuing the Command
While holding the Microphone button, clearly say one of the following commands:
"Turn off closed captions"
"Disable captions"
"Closed captions off"
Release the Microphone button. The system should process your command, and the closed captions should disappear from your screen.
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Step 5: Troubleshooting Common Issues
Sometimes, despite following the steps, closed captions might stubbornly remain. Here are a few troubleshooting tips:
Sub-heading 5.1: Check Your TV's Own Settings
It's a common oversight! Many modern televisions also have their own built-in closed captioning settings. It's possible that the captions are being generated by your TV, not your Fios set-top box.
Grab your TV's original remote control.
Press the "Menu" or "Settings" button on your TV remote.
Navigate to "Accessibility," "Picture," or "Sound" settings. The location varies by TV brand.
Look for a "Closed Captioning" option and ensure it is "Off."
Save any changes you make in your TV's menu.
Sub-heading 5.2: Restart Your Fios Set-Top Box
A simple restart can often resolve minor glitches.
Unplug the power cord from your Fios set-top box for about 30 seconds.
Plug it back in and wait for the box to fully restart.
Once it's back on, try turning off closed captions again using one of the methods above.
Sub-heading 5.3: Verify Your Fios TV Box Model
While most Fios boxes support closed captions, older standard-definition set-top boxes or digital adapters might not send or receive closed captioning data. If you have a very old model and are experiencing persistent issues, it might be worth contacting Verizon to see if an upgrade is necessary.
Sub-heading 5.4: Contact Verizon Support
If all else fails, Verizon's customer support is there to help. They can often diagnose specific issues related to your equipment or account settings. Be prepared to provide your account information and a description of the problem.
Related FAQ Questions:
QuickTip: Stop scrolling fast, start reading slow.
How to turn on closed captioning on Verizon remote?
You can usually turn on closed captioning by pressing the "CC" or "*" button on your remote, or by navigating through Menu > Settings > System > Accessibility > Closed Captions > Service Selection and choosing a CC option (e.g., CC1 for English).
How to change closed caption language on Verizon Fios?
Go to Menu > Settings > System > Accessibility > Closed Captions > Service Selection and select the desired language option (e.g., CC2 for Spanish, if available).
How to customize closed caption appearance (font, size, color) on Verizon Fios?
Navigate to Menu > Settings > System > Accessibility > Closed Captions. Within this menu, you'll find options to adjust font size, style, color, background, and window opacity. Remember to save your changes!
How to find the closed caption button on a new Verizon Fios Voice Remote?
Newer Fios TV Voice Remotes typically do not have a dedicated closed caption button. Instead, you use voice commands (e.g., "Turn on closed captions") or the menu navigation method.
How to get closed captions if my TV is old and doesn't support them directly from the Fios box?
In rare cases with very old standard-definition set-top boxes, you might need to enable closed captions directly through your television's own settings menu, rather than the Fios box. Refer to your TV's user manual.
Tip: Reread if it feels confusing.
How to troubleshoot closed captions if they appear sporadically on Verizon Fios?
First, try turning them off and on again using both the remote button and the menu method. If the issue persists, try restarting your Fios set-top box by unplugging it for 30 seconds. Also, ensure your TV's closed caption settings are not interfering.
How to ensure closed captions stay off after I turn off my TV?
Generally, Verizon Fios set-top boxes should retain your closed caption settings even after being turned off. If they don't, double-check that you've saved your "Off" selection within the Fios menu (Step 3.4).
How to use voice commands for closed captions on Verizon Fios?
Press and hold the Microphone button on your Fios TV Voice Remote and say commands like "Turn off closed captioning" or "Turn on closed captioning."
How to check if my Verizon Fios remote has a dedicated CC button?
Look for a button explicitly labeled "CC" or a single asterisk (*) symbol, usually located in the lower portion of the remote.
How to get help with Verizon Fios closed captioning issues if these steps don't work?
If you've tried all the methods and troubleshooting steps, it's best to contact Verizon Fios customer support directly for personalized assistance.
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