You've just returned from an incredible trip abroad, filled with unforgettable memories. But now that you're back home, that little voice in your head is asking, "How do I make sure I'm not still getting charged for Verizon TravelPass?" You're not alone! Many users find themselves wondering how to properly deactivate this convenient, yet potentially costly, international roaming feature.
Don't worry, disabling Verizon TravelPass is a straightforward process, and this comprehensive guide will walk you through it step-by-step. Let's make sure your adventures abroad don't lead to unexpected charges on your next bill!
Understanding Verizon TravelPass
Before we dive into turning it off, it's helpful to understand what Verizon TravelPass is. Essentially, it allows you to use your domestic talk, text, and data allowances in over 210 countries and destinations for a set daily fee ($12/day in most countries, $6/day in Canada and Mexico). The key here is "daily fee" and "when you use your device." This means a 24-hour session automatically starts when your phone uses data, makes/receives a call, or sends a text message in a TravelPass country. Even background data usage can trigger it!
While convenient for short trips, if you're not actively using your phone internationally or have returned home, you definitely want to ensure it's not inadvertently activating.
Step 1: Accessing Your My Verizon Account
The easiest and most recommended way to manage your Verizon TravelPass is through your My Verizon account, either on the website or via the My Verizon app.
Sub-heading 1.1: Via My Verizon Website
Open your web browser and go to the official Verizon website (
www.verizon.com Log in to your My Verizon account. You'll need your User ID or Verizon mobile number and your password.
Once logged in, look for options related to "Account," "My Plan," "Features," or "International Usage & Services." Navigation can vary slightly, but generally, you're looking for where you manage your plan and features. A common path is to go to "My Plan" or "Features" from the main menu.
Alternatively, some users find it helpful to navigate through "Usage" then "Usage Overview" and then "International Plan Usage."
Sub-heading 1.2: Via My Verizon App
Open the My Verizon App on your smartphone. If you don't have it, download it from your device's app store (Google Play Store for Android, Apple App Store for iOS).
Log in using your Verizon credentials.
Navigate to the "Account" or "Me" tab (usually found at the bottom of the screen).
Look for sections like "Your savings, rewards, and benefits" or "Manage Plans & Perks."
Step 2: Locating TravelPass Management
Once you're in your account, the next step is to find where you can modify your international features.
Sub-heading 2.1: Finding "International Services" or "Travel Plans"
On the My Verizon website, you'll likely find a section titled "International Usage & Services," "International Perks," or similar. Click on it.
Within the My Verizon app, after going to the "Account" or "Me" tab, you might need to scroll down to a section like "My savings & benefits" and then look for "myAccess" or "Manage TravelPass days." From there, you might see an option to "Manage" your international plans.
Sub-heading 2.2: Identifying Your Lines
You should now see a list of lines on your account. TravelPass is typically enabled or disabled on a per-line basis.
Carefully identify the line(s) for which you want to turn off TravelPass. If you have multiple lines, make sure you select the correct one.
Step 3: Removing or Disabling TravelPass
This is the crucial step where you actually deactivate the feature.
Sub-heading 3.1: The "Remove Plan" or "Disable" Option
Next to the appropriate line, you should see an option to "Remove plan," "Disable TravelPass," or "Edit plan." Select this option.
Important Note: Verizon often emphasizes that you're only charged when you use TravelPass internationally, and there's "no need to remove it" when you return to the US. However, to truly avoid any accidental charges, especially if your device is prone to background data usage, it's best to explicitly remove or disable it.
Sub-heading 3.2: Confirmation and Effective Date
You'll likely be prompted to confirm your choice. Read any messages carefully.
You may also be given the option to select the effective day for the change (e.g., "Today" or "Next bill cycle"). For immediate deactivation, choose "Today."
Review the message one last time, then select "Confirm." You should receive a confirmation message or email that TravelPass has been removed from your line.
Step 4: Proactive Measures to Prevent Accidental Charges (Even with TravelPass Off)
Even after turning off TravelPass, there are additional steps you can take to ensure no international roaming charges occur.
Sub-heading 4.1: Device Settings Checklist
Turn Off Cellular Data: This is perhaps the most critical step. Go to your phone's settings:
iPhone: Settings > Cellular > Cellular Data (toggle off). Also, check "Data Roaming" under Cellular Data Options and turn it off.
Android: Settings > Network & internet > Mobile network > Roaming (toggle off) and/or Mobile data (toggle off).
Enable Airplane Mode: If you don't need any cellular service, keeping your phone in Airplane Mode when abroad is the safest bet to avoid all cellular usage and potential charges. You can still enable Wi-Fi while in Airplane Mode.
Disable Background App Refresh: Many apps use data in the background without you actively opening them. Turn this off to prevent unintended usage:
iPhone: Settings > General > Background App Refresh (toggle off for all or specific apps).
Android: Settings > Apps & notifications > See all apps > Select individual app > Mobile data & Wi-Fi > Background data (toggle off).
Turn Off Automatic Updates: Prevent your device from downloading app or system updates over cellular data internationally.
Set a SIM PIN (Optional but Recommended): This adds an extra layer of security, preventing unauthorized use of your SIM card.
Sub-heading 4.2: Alternative Connectivity Options
Use Wi-Fi Calling: If Wi-Fi calling is enabled on your device and you're connected to a Wi-Fi network, you can make and receive calls without triggering TravelPass or other roaming charges. Ensure your Wi-Fi Calling is configured correctly before you travel.
Local SIM Card or eSIM: For longer trips or more extensive usage, consider purchasing a local SIM card at your destination or using an eSIM service like Airalo. These often provide significantly cheaper data, talk, and text rates than international roaming plans.
Portable Wi-Fi Device (Pocket Wi-Fi): Another excellent option for multiple devices or travelers, providing a personal Wi-Fi hotspot wherever you go.
Step 5: Monitoring Your Usage and Billing
Even after taking all precautions, it's wise to keep an eye on your usage to ensure no unexpected charges appear.
Regularly Check Your My Verizon Usage: Periodically log into your My Verizon account (website or app) and review your unbilled usage, especially in the "International plan usage" section.
Review Your Monthly Bill: When your next bill arrives, scrupulously check for any TravelPass charges or other international roaming fees. If you find any discrepancies, proceed to dispute them.
What If You Still Get Billed?
Sometimes, despite your best efforts, you might still see TravelPass charges. Don't panic!
Identify Unauthorized Charges: Note the dates and times of the charges. Was your phone in Airplane Mode? Was cellular data off?
Gather Proof: Take screenshots of your phone settings (showing Airplane Mode, Wi-Fi only usage, cellular data off). Document any communication with Verizon where you requested to disable TravelPass.
Contact Verizon Support:
From the US: Dial *611 from your Verizon Wireless device, or 1-800-922-0204 from any phone.
From abroad: Dial +1-908-559-4899. This is Verizon's International Support Team.
Clearly explain the situation, provide your evidence, and request a refund or billing adjustment. Be polite but firm.
Frequently Asked Questions (FAQs)
Here are 10 common questions about managing Verizon TravelPass:
How to check if TravelPass is active on my line?
You can check if TravelPass is active by logging into your My Verizon account (website or app) and navigating to the "International Usage & Services" or "My Plan" sections. It will show you which international features are enabled for each line.
How to ensure I don't accidentally trigger TravelPass while abroad?
The most foolproof way is to keep your phone in Airplane Mode for the entire duration of your trip. If you need connectivity, rely solely on Wi-Fi. If you must use cellular, ensure "Cellular Data" and "Data Roaming" are turned OFF in your device settings.
How to use my phone abroad without TravelPass or other Verizon international plans?
If you don't have TravelPass or another international plan, you'll be charged at Pay-as-you-go rates, which are very high per minute, per text, and per MB of data. It's generally not recommended for anything more than emergency use.
How to use Wi-Fi calling to avoid TravelPass charges?
Ensure Wi-Fi Calling is enabled in your phone's settings and that you are connected to a strong Wi-Fi network. As long as your phone is using Wi-Fi for calls and texts, it won't trigger TravelPass.
How to get a local SIM card instead of using TravelPass?
Upon arrival in a foreign country, visit a local mobile carrier store. You'll typically need your passport and potentially a local address. They can help you purchase and activate a local prepaid SIM card with data, talk, and text.
How to use an eSIM for international data?
Many newer phones support eSIMs. Download an eSIM app like Airalo, browse plans for your destination, purchase a plan, and follow the in-app instructions to activate the eSIM. You can then disable your physical Verizon SIM for data.
How to dispute an unfair TravelPass charge?
Contact Verizon Customer Service immediately. Explain that you believe the charge is incorrect, provide details of your phone settings (e.g., Airplane Mode on, cellular data off), and request an investigation and refund.
How to prevent background data from triggering TravelPass?
Go to your phone's settings and disable "Background App Refresh" for all or most apps. Also, ensure "Automatic Updates" for apps and your OS are turned off when roaming.
How to contact Verizon's international support team while I'm traveling?
If you are outside the US, you can call Verizon's International Support Team at +1-908-559-4899. This number is accessible from most international locations.
How to re-enable TravelPass if I change my mind during my trip?
You can re-enable TravelPass via the My Verizon app or website, or by texting the word TRAVEL to 4004. Remember, a session will start immediately upon usage in a TravelPass country.
