Ready to empower someone to help you manage your Verizon account? Whether it's a family member, a trusted friend, or an employee, adding an account manager on the Verizon website is a straightforward process that grants them significant access to handle various tasks. This comprehensive guide will walk you through every step, ensuring you understand the implications and can confidently grant the right level of access.
Why Add an Account Manager?
Life gets busy! Perhaps you travel frequently, or maybe you simply prefer to delegate certain household tasks. Adding an account manager can be incredibly beneficial for:
Bill Management: They can view your statements, make payments, and even set up auto-pay.
Service Changes: They can upgrade devices, add or remove lines, change data plans, and manage features.
Troubleshooting: They can contact Verizon support on your behalf to resolve technical issues or service disruptions.
Peace of Mind: Knowing someone reliable can step in to manage your account when you're unavailable can offer significant peace of mind.
It's important to note that while an Account Manager has extensive capabilities, they cannot perform all actions that the Account Owner can. For instance, they generally cannot add, change, or delete the account PIN, or add, change, or delete other Account Managers.
Let's dive into the step-by-step process!
Step 1: Log In to My Verizon - Your Command Center!
Alright, let's get started! The first and most crucial step is to access your My Verizon account. This is where all the magic happens.
Open Your Web Browser: Launch your preferred web browser (Chrome, Firefox, Safari, Edge, etc.).
Navigate to the Verizon Website: In the address bar, type
vzw.comand press Enter. You'll be taken to the main Verizon Wireless website.Locate the Sign-In Option: Look for a "Sign In" or "My Verizon" button. It's usually in the upper right-hand corner of the page. Don't confuse this with the business login if you have a personal account!
Enter Your Credentials:
Username: Type in your My Verizon Username or the mobile number associated with your account.
Password: Enter your My Verizon Password.
Click "Sign In": Once you've entered both, click the "Sign In" button to proceed.
Having trouble logging in? If you've forgotten your username or password, look for links like "Forgot Username" or "Forgot Password" on the login page. Verizon will guide you through the recovery process, often involving email verification or answering security questions.
Step 2: Access Your Profile Settings - The Gateway to Account Management
Once you're successfully logged into your My Verizon account, you'll need to navigate to your profile settings. This is where you'll find the options to manage various aspects of your account, including adding account managers.
Locate the Account Menu: After signing in, you'll typically see your name or an account icon (often a silhouette of a person) in the upper right-hand corner of the page. This is your personal account menu.
Click on the Account Menu: Click on this icon or your name to reveal a dropdown menu.
Select "Profile Settings": Within the dropdown menu, look for and click on the option that says "Profile Settings" or "Account Settings." The exact wording might vary slightly depending on recent website updates, but it will be something similar.
Pro Tip: Take a moment to familiarize yourself with the My Verizon interface. It's a powerful tool for managing your services!
Step 3: Find the "Account Managers" Section - Where the Action Is!
You're getting closer! Now that you're in your profile settings, you need to locate the specific section dedicated to managing account managers.
Look for Left-Hand Navigation: On the "Profile Settings" page, you'll usually see a menu or navigation pane on the left side of the screen. This pane lists different categories of settings you can adjust.
Select "Account Managers": Scan this left-hand navigation pane for an option titled "Account Managers" or similar (e.g., "Manage Account Users" or "Account Roles"). Click on it.
What if I don't see it? If you're struggling to find it, try using the search bar within My Verizon (if available) or look for broader categories like "Account" or "Users & Permissions."
Step 4: Adding a New Account Manager - Granting Access
This is the core of the process – adding someone new to manage your account. You'll be prompted to provide some information about the person you want to add.
Locate the "Add Account Manager" Option: Within the "Account Managers" section, you should see a button or link that says "Add a Manager" or "Add Account Manager." Click on it.
Enter Required Information: A form will appear, requesting details about the person you're adding. This typically includes:
First Name: The legal first name of the person.
Last Name: The legal last name of the person.
Mobile Number: The mobile number of the person you're adding. This is crucial for linking their access.
Email Address: An email address for the person. This is often used for notifications and potentially for their My Verizon login if they don't already have one associated with a Verizon number.
Review the Maximum Limit: Keep in mind that Verizon typically has a maximum number of account managers you can add (often up to 6, but this can change). The system will usually inform you if you've reached this limit.
Click "Add Manager": Once you've accurately filled in all the required fields, click the "Add Manager" button.
Review Terms and Conditions: Verizon will likely present you with a summary of the permissions an account manager will have and the terms and conditions associated with granting this access. It's highly recommended to read these carefully so you fully understand what actions the new account manager can perform.
Confirm Addition: After reviewing, you'll typically need to click "Continue" or "Confirm" to finalize the addition.
Important Note: The person you add will likely receive an email or text notification from Verizon informing them that they've been granted account manager access. They may also be prompted to create their own My Verizon login if they don't already have one.
Step 5: Verifying and Managing Your Account Managers
After successfully adding an account manager, it's a good practice to verify their presence and understand how to manage them in the future.
Check the "Current Account Managers" List: Back on the "Account Managers" page, you should now see the newly added person listed under "Current Account Managers." This confirms their addition.
Understanding Permissions: While account managers have significant access, remember they generally cannot:
Change the account PIN.
Add or remove other account managers.
Transfer account ownership.
Editing or Removing an Account Manager (If Needed):
To Edit: If you need to update information for an existing account manager, locate their name in the "Current Account Managers" list and look for an "Edit" option next to their entry. Click on it to make necessary changes.
To Remove: Should you ever need to revoke access, find the account manager's name in the list and click on the "Remove" or "Delete" option next to their entry. You'll likely be asked to confirm this action. Always ensure you confirm removal to secure your account.
Frequently Asked Questions (FAQs)
Here are 10 common questions related to adding and managing account managers on Verizon, with quick answers:
How to check if someone is already an account manager on my Verizon account? You can check by logging into My Verizon, going to "Profile Settings," and then selecting "Account Managers." A list of current account managers will be displayed.
How to differentiate between an Account Owner and an Account Manager on Verizon? The Account Owner has full control over the account, including the ability to add/remove account managers and change the account PIN. An Account Manager has extensive access for daily operations (payments, plan changes, etc.) but cannot manage account ownership or other account managers.
How to remove an account manager from my Verizon account? Log in to My Verizon, navigate to "Profile Settings," then "Account Managers." Find the account manager you wish to remove and click the "Remove" or "Delete" option next to their name. Confirm the action when prompted.
How to add a secondary line user without making them an account manager? Verizon has different user roles. For just giving someone access to their own line (e.g., viewing usage, managing features for that line), you might create a "My Verizon member" or "line member" access, which has more limited permissions than an account manager. Check the "Manage Users" or "Sub Accounts" section in your Profile Settings for these options.
How to know what permissions an account manager has on Verizon? When you add an account manager, Verizon typically presents the terms and conditions outlining their permissions. Generally, they can view bills, make payments, upgrade devices, change plans, and add/remove features, but not alter account ownership or other account managers.
How to find my Verizon account PIN? Your account PIN is a security measure. You can usually find or reset your account PIN within your My Verizon "Profile Settings" under a section like "Security" or "Account PIN." An account manager cannot add, change, or delete the account PIN.
How to add an account manager for a Verizon Fios (Home Internet/TV) account? The process for Fios accounts is similar to wireless. Log in to My Verizon (or the dedicated Fios portal if separate), go to your "Account Settings" or "Profile," and look for "Sub Accounts" or "Manage Users" to add authorized users.
How to grant temporary access to my Verizon account for a specific task? While Verizon doesn't typically have a "temporary access" role, you could add an account manager, have them complete the task, and then immediately remove them following the steps outlined above.
How to tell if I am the Account Owner or an Account Manager on Verizon? When you log in to My Verizon, your role is usually indicated somewhere in your profile or account overview. If you have the ability to add or remove other account managers, or change the account PIN, you are the Account Owner.
How to add more than the maximum allowed account managers on Verizon? Verizon sets a limit on the number of account managers for security and administrative reasons. If you need more access points than allowed, you may need to reconsider who truly requires account manager access, or contact Verizon customer support to discuss your specific needs.
